Swissôtel Nankai Osaka

Dear Tigrou06, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for taking your time to complete our online questionnaire. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to evaluate our services, products and make improvements when needed. I took note of your remark about the room in which you have stayed in and it is unfortunate that it did not fully meet your expectations. We offer various room category with different layout and designs including our Swiss Select Rooms which have been recently renovated. Your remark will be shared to our management team for a review. It is our endeavor at all times to deliver the highest level of satisfaction and perfection to our guests so we greatly value your feedback. We look forward to welcoming you back very soon for a pleasant staying experience. Kind Regards, Christophe Arts Director of Quality

この度は、スイスホテル南海大阪をご利用いただき、誠にありがとうございました。また、お忙しい中、弊社のお客様満足度調査にご協力いただき、重ねて御礼申し上げます。 私どものサービスについてお褒めの言葉を頂戴でき、大変嬉しく存じます。しかしながら、最初にご案内しましたお部屋や、上室からの騒音により、お客様にはご不快な思いをお掛けしましたこと、誠に申し訳ございませんでした。 賜りましたご指摘を客室担当責任者に伝え、客室の設備・清掃点検を再度徹底するよう指示いたしました。また、お泊まりいただく全てのお客様に快適にお寛ぎいただける環境を整えるためにも、順次、客室の改装を行っておりますので、次回ご予約の際にはぜひご検討いただきたく、ご案内申し上げます。さらに、館内巡回も強化し、改善に努めて参りますので、他にもお気づきの点がございましたらどうぞお気軽にお聞かせいただき、末永くお引き立て頂きますよう、よろしくお願い申し上げます。 スイスホテル南海大阪社員一同、お客様のまたの「お帰り」を心よりお待ち申し上げております。 クリストフ・アーツ サービスクオリティー部長

Dear François, Greetings from Swissôtel Nankai Osaka! Thank you very much for having taken the time to complete our online questionnaire. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to evaluate our services, products and make improvements when needed. I have reviewed in details the survey and it is very unfortunate to learn that we have failed to live up to your expectations. In regards to the room condition, we are consistently operating renovations of our room products and at the moment, we offer various rooms category, including renovated rooms. I understand your preferences to make a booking through your preferred booking website or travel agent. However may we kindly suggest that the next time you would like to reserve a room with us, please book through our website or contact us directly. We would be glad to assist you in booking a room that fits your needs and preferences by answering your inquiries thoroughly to provide you with more pleasant staying experience. Also, your comments regarding the service level in our restaurants have been shared to the department head concerned. Furthermore, we will continuously work with our operation teams to refine our English communication skills. This way, we can be sure that our international guests are getting the best out of their time with us. Please accept our sincere apology for the inconvenience you have encountered. While we appreciate your taking the time to provide such a detailed account of experience, I am very sorry that it was necessary for you to do so and I hope you can give us a second chance to revert your opinion on our hotel and services. Please let me know directly if you are planning to make another trip to Osaka so we can welcome you again. Kind Regards, Christophe Arts Director of Quality

Dear stéphanie, Thank you very much for staying with us and taking yoru time in completing our online guest questionnaire. It is a pleasure to read that you had a good time with us and that you enjoyed the comfort of your room as well as the breathtaking view of Osaka! We hope to have the opportunity to welcome you again soon! Regards, Christophe Arts Quality manager

Dear B., Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel as your venue of accommodation and sharing your staying experience with us through our online survey. I am glad to learn that you were able to enjoy your overall stay in our hotel. I also took note of your comment regarding the charges for peanuts. For all guests with welcome drink, we provide mix nuts and a bowl of olives, and everything else would be additional fee. Thank you very much for highlighting this point and I will share your voice to the management team for future reference. Once again, thank you very much for your feedback and for your loyalty towards AccorHotels. We hope to have another opportunity to welcome you back. Kind Regards, Christophe Arts Director of Quality

Dear Ann, Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our property and for having taken the time to complete our online questionnaire. It is primordial for us to receive feedback from our valuable guests, so that we continually have the opportunity to re-evaluate our services, products and make improvements when needed. I truly appreciate your positive ratings and am glad to learn that the comfort of the room and the service level of our teams met your expectations. On the other hand, I took note of your remark pertaining to the swimming pool policy. Unfortunately, this area is run by an outside company and is part of a private club. Therefore we need to adhere to their policy even if we are an international hotel and like to see more relaxed rules in that area. For the comfort and safety of all the pool users, our well-trained staffs may guide guests in regards to their activities or practices to one of the swimming lanes so that they can be prevented from any potential risks. However, please rest assured that we are continuously working on ways in order to provide our guests with an even more comfortable experience. Thank you very much for highlighting this through our online questionnaire. It is our endeavor at all times to deliver the highest level of satisfaction and perfection to our guests so we greatly value your feedback. We look forward to welcoming you again whenever your travel brings you back to Osaka. Kind Regards, Christophe Arts Director of Quality

Dear Guest, Thank you very much for taking your time to answer our online questionnaire. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to evaluate our services, products and make improvements when needed. I am concerned to read of the comments about your room experience and I apologize for the discomfort you have encountered. Please be assured that I have shared your remark with our housekeeping management for a follow-up. We will also target the issue with the carpet cleanliness to further avoid our guests experimenting the same inconveniences. Despite of your concerns, I am still glad that our receptionist was welcoming at the time of your arrival! Thank you again for sharing your experience with us and we wish to have another opportunity to welcoming you back. Kind Regards, Christophe Arts Director of Quality

Dear nat, Thank you very much for taking the time to share your experience with us on your recent stay at Swissôtel Nankai, Osaka! We always look forward receiving satisfaction surveys from our guests as this telling us exactly what we did well and how we can do better. Please rest assured that your feedback would be shared with our operation teams in an effort to enhance our services and making your future stays with us comfortable. Your satisfaction is extremely important to us and we would be glad to welcoming you back to Swissôtel Nankai Osaka for many years to come. Kind Regards, Christophe Arts Director of Quality

Dear Laure24, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for choosing our hotel and taking your time in completing our online questionnaire. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to evaluate our services, products and make improvements when needed. I am happy to learn that the hotel location was convenient for you and that our breakfast offerings met your expectations! Thank you again for choosing us and for sharing your experience. We look forward to welcome you back in the nearest future. Kind Regards, Christophe Arts Director of Quality

Dear B., Warmest Greetings from Swissôtel Nankai Osaka! I would like to thank you for choosing our hotel and taking your valuable time to inform us about your experience. I am happy that you enjoyed the convenient location of our property, and I am pleased as well to learn that you enjoyed the quality of our breakfast and dining facilities. I also took note of your remark about the comfort of our sofa bed and it is unfortunate that we were not able to rectify this situation during your stay. We could have made some adjustments by replacing the mattress on the bed or to change of room, if available. I have nevertheless made a remark on your profile notes so that the room for your next stays will be provided with extra care and attention. Thank you very much for your feedback and we look forward to welcoming you to the hotel again whenever your travel brings you back to Osaka. Kind Regards, Christophe Arts Director of Quality

Dear Guest, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for staying with us and for completing our online questionnaire. I am happy to learn that you had positive reaction towards us and that you enjoyed your overall time. Our teams will certainly make their hardest efforts to ensure your expectations would be exceeded on all your future stays. Thank you for having availed your time to provide your feedback and we look forward welcoming you back! If we can be of any assistance, please do not hesitate to contact us at anytime. Kind Regards, Christophe Arts Director of Quality

Dear Nadine, We would like to express our gratitude to you for choosing Swissôtel Nankai Osaka and for investing valuable time to share with us your constructive feedback. We greatly appreciate your support and highly value your patronage. We are happy to receive many positive ratings from you and to know that you had an overall enjoyable stay. Once again, thank you very much for choosing to stay with us. We look forward to welcoming you to the hotel again whenever your travel brings you back to Osaka. Kind Regards, Christophe Arts Director of Quality

Dear Vincent, Thank you very much for taking your time to share with us your feedback. We are glad to learn that our hotel location and spacious room was up to your satisfactory. We are also pleased to read you enjoyed the complimentary upgrade Also, we appreciate your valuable feedback about our breakfast, which have been passed on to our culinary team for a review and we will continue to make every effort to further enhance our breakfast value. We hope to have the opportunity to welcome you back again in the near future. Kind Regards, Christophe Arts Director of Quality

Dear j03l1976, Warmest greetings from Swissôtel Nankai Osaka! Thank you very much for having taken the time to complete our online questionnaire following to your recent stay. It is primordial for us to receive feedback from our guests, so that we continually have the opportunity to evaluate our services, products and make improvements when needed. The survey ratings regarding your overall experience have been reviewed carefully with our teams and we will make our hardest efforts to ensure your expectations would be exceeded on all your future stays. We look forward to having you as a guest again soon and please do not hesitate to contact us directly if we can be of any assistance for your next booking in our hotel. Kind Regards, Christophe Arts Director of Quality

Cher Client, Nous vous remercions vivement d’avoir pris le temps de compléter notre questionnaire électronique suite à votre expérience au Swissôtel Nankai Osaka et nous prenons bonne note de vos remarques car nous avons ce souci permanent de fournir un service de qualité et efficace. Nous nous excusons pour les désagréments occasionnés en ce qui concerne le temps requis pour obtenir une chambre. Actuellement, beaucoup de nos clients nous demandent d’étendre leurs heures de départ et cela occasionne des délais dans le processus de nettoyage des chambres. Ce n’est donc pas toujours évident de fournir rapidement une chambre à nos clients avant l’heure officielle d’enregistrement (3 heures de l’après-midi), surtout lorsque le taux de remplissage de l’hôtel avoisine les 100%. Néanmoins, nous ferons notre possible pour assurer aux heures d’arrivées de nos clients internationaux, un enregistrement plus rapide et personnalisé. Si vous le souhaitez, n’hésitez pas à me contacter directement pour votre prochaine réservation. Dans l’attente de vous accueillir à nouveau au Swissôtel Nankai Osaka lors de votre prochain passage au Japon. Cordialement, Christophe Arts Directeur Qualité