Hôtel - Swissôtel Merchant Court
Hôtel Swissôttel Hôtel Swissôttel

Swissôtel Merchant Court

4.5/5 7 164 avis
  • Cet hôtel dispose du wifi WIFI/Accès Internet
  • Cet hôtel propose le petit déjeuner Petit-déjeuner
  • Cet hôtel dispose d’un bar Bar
  • Cet hôtel dispose du parking Parking
  • Cet hôtel dispose d’un restaurant Restaurant
  • Cet hôtel dispose de climatisation dans les chambres Air conditionné
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Services de l'hôtel et à proximité

Check-in à partir de 15h00
Check-out jusqu'à 12h00

Services et informations pratiques

Payant
  • WIFI/Accès Internet
    • WiFi dans l'hôtel
    • WiFi dans la chambre
  • Parking
    • Parking privé couvert
    • Parking éclairé
  • Salle de bain équipée
  • 100% Espace sans tabac
  • Air conditionné
    • Air conditionné
    • Climatisation automatique
    • Air conditionné

Loisirs et activités

  • Piscine plein air non chauffée
  • Equipements de remise en forme accessibles 24 h/24
  • Bien-être
    • Bains type "Jacuzzi"
    • Massages (Payant)

Restauration

  • 2 restaurant(s)
  • 1 bar(s)

Services d'affaires

  • 5 salle(s) de réunion
  • Conventions
Voir tous les services

Nos chambres

Les 476 chambres et suites contemporaines et non-fumeurs de l'hôtel offrent un accès gratuit au WIFI et un hébergement luxueux aux voyageurs d'affaires et de loisirs.

  • 476 chambres
  • 100% Espace sans tabac
  • Baby bed
    • Air conditionné
    • Climatisation automatique
    • Plan des sorties de secours
    • Baby bed
    • WiFi dans la chambre
    • Ouverture possible des fenêtres
    • Plateau pour Café/Thé
    • Mini bar
    • Alarme incendie sonore
    • Accès avec clef électronique
    • Verrou automatique de chambre
    • Diffuseur d'extinction incendie
    • Judas sur la porte
    • Infos d'urgence dans la chambre
Les équipements de nos chambres

Nos restaurants et bars

Voir tous nos restaurants
Voir tous nos restaurants et bars

Vos réunions et évènements

4.5/5 Note AccorHotels 7 164 avis

Les avis de nos clients Swissôtel Merchant Court

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +
Quentin Voyage solo - 02/08/2018 Avis certifié AccorHotels
« Très bon séjour dans un très bel hôtel »

Service de très bonne qualité Chambre spacieuse et avec tous les équipements nécessaires. Petit déjeuner varié et riche

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Natacha En famille - 18/07/2018 Avis certifié AccorHotels
« Merveilleux séjour »

Hôtel très bien situé. Très bonne prestation. Literie, confort de la chambre. Un personnel très attentif Séjour parfait

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Gabrielli En famille - 08/07/2018 Avis certifié AccorHotels
« Séjour correct »

Chambre propre mais vue sur l’immeuble d’en face. Ménage fait tous les jours. Salle de bains impeccable. Wifi faiblard. Fourniture d’un téléphone nomade. Fourniture d’u e Box nomade pour le wifi qui n’a jamais marché et que j’ai signalé et qu’on ne m’a jamais changée. Pas de fourniture du prix des boissons du mini bar du coup je n’ai rien consommé par prudence. Room service copieux et de qualité de prix correct.

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Thank you for your understanding. I have taken note of your room view preference in your guest profile for your future stays. Concerning the WiFi connection, I have addressed this point with our Front Office Manager for review and improvement. Regarding the minibar pricelist, I am sorry you could not locate it. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme En couple - 06/07/2018 Avis certifié AccorHotels
« un hotel super bien situé avec très bon service et acceuil »

ravie d'avoir habité cet hôtel , chambre au 12 eme étage avec vue magnifique sur CLARQUE QWAY , très bonne literie, machine NESPRESSO à dispo , double service housekeeping par jour . je recommende cet hôtel SANS HESITER

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. M. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit . Thank you for recommending our hotel to your friends and family. My team and I are looking forward, dear Ms. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Danielle En couple - 05/07/2018 Avis certifié AccorHotels
« Accueil personnalisé et situation idéale »

L'hôtel est idéalement situé au centre de Singapour. Notre chambre donnant côté piscine et rivière, il n'y avait aucun bruit de trafic. Le buffet du petit déjeuner était incroyable, un voyage à lui seul! La chambre était très confortable et les espaces communs aussi. Mais ce qui a rendu notre séjour parfait, c'est la gentillesse du personnel : mention spéciale à la nouvelle quality manager Elenita, qui a pris le temps de parler avec nous chaque jour et nous a fait une agréable surprise lors de notre départ. Et aussi à aunty Molly, petite dame qui illumine la salle du petit déjeuner par son évident plaisir d'y accueillir les hôtes ! Nous n'avons que rarement obtenu un accueil aussi agréable, en Europe ou ailleurs !

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. N. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Elenita and Molly have exceeded your expectations. I have happily shared your praise with them, who, of course, are most encouraged by your positive feedback. My team and I are looking forward, dear Mr. N. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Jlaurent Professionnel - 28/06/2018 Avis certifié AccorHotels
« Chambre et services impeccables »

Je n'ai profité que de ma chambre et du buffet lors des petits déjeuners et tout a été parfait. Les chambres sont silencieuses et très bien équipées Le buffet du petit déjeuner offre la possibilité de manger à son goût. Ce que j'ai préféré ce sont les pancakes réalisables en 1min et donc toujours chauds.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations and that you enjoyed the breakfast. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Florence En famille - 16/05/2018 Avis certifié AccorHotels
« Très bon séjour »

Très belle chambre avec accès à l'executive lounge.

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Arnaud E. C. En couple - 16/05/2018 Avis certifié AccorHotels
« Excellent séjour - Excellent rapport qualité/prix »

Séjour dans l'ensemble très bon, chambre confortable spacieuse et calme. Le seul point un peu décevant à été l'étage auquel nous étions (3rd floor soit 2me étage alors que nous avions demandé une chambre dans les étages supérieurs au moment de la réservation).

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the allocation of room on a higher floor, your booking was for the Premier room category and these rooms are located on floors 2-5. Thank you for your understanding. You may want to book a Swiss Advantage (level 6-10) or Swiss Executive (level 11,12) room for your future stays. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Timo Professionnel - 13/05/2018 Avis certifié AccorHotels
« Excellente »

Personnels à l'écoute et soucieux de votre bien être

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme Professionnel - 13/05/2018 Avis certifié AccorHotels
« Très bon sejour »

Parfait. Bel hôtel. Belles cham res confortables. Personnel très professionnel, et accueillant. Petit déjeuner très bon, riche et varié.

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Abdoul B. Professionnel - 28/04/2018 Avis certifié AccorHotels
« Excellent »

trés bon hotel : accueil : parfais emplacement : parfais petit dej : parfais

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Nina En famille - 28/04/2018 Avis certifié AccorHotels
« Fantastique »

En famille pour un séjour d'une semaine à Singapour, nous avons adoré cet hôtel, de par son emplacement et sa piscine géniale pour les enfants. Aucune fausse note, que ça soit pour le petit déjeuner, la propreté, le restaurant. De plus, le personnel est d'une gentillesse et d'une efficacité incroyable. Nous y retourneront les yeux fermés.

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. J., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Ms. J. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Didier A. En couple - 27/04/2018 Avis certifié AccorHotels
« Très bel hotel »

Le Swissotel Merchant court a été complètement rénové il y a 1 an .. C est une réussite .. Un tres bel hotel , parfaitement situé dans Singapour .. le personnel de l hotel est professionnel et surtout extrêmement aimable et serviable , toujours prêt a se plier en quatre pour vous aider .. Un grand coup de cœur pour Molly ( tres sympathique petite dame de la salle du restaurant) qui a su nous égailler nos petits déjeuner par son extreme gentillesse .. A noter aussi les tres belles chambres de l hotel , une tres belle salle de sport , un beau sauna , une belle piscine le tout dans une propreté irreprochable.. Pour faire , vous l aurez compris , cet hotel est un tres bel hotel pour séjourner a Singapour ..

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team, especially Molly have exceeded your expectations. I have happily shared your praise with her who, of course, is most encouraged by your positive feedback. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme En famille - 27/04/2018 Avis certifié AccorHotels
« Séjour très agreable »

L,accueil était très professionnel,l,hôtesse nous a bien explique les différents avantages de l,hôtel,tout ce que l,on pouvait voir à Singapour explication des moyens de transports et des sites à visiter ,bien entourés sur la carte. L'emplacement de l'hôtel est parfait.

La réponse de notre établissement
La réponse de notre établissement

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme Entre amis - 21/04/2018 Avis certifié AccorHotels
« Beau et moderne. »

Hôtel moderne. Très bien.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

-phil- En famille - 18/04/2018 Avis certifié AccorHotels
« Très bon hôtel »

Excellent petit déjeuner. Chambres fonctionnelles, propres et très bien insonorisées. Le smartphone mit à disposition pour avoir la 4G data (Google MAP) et les appel est un plus très apprécié. Le personnel est super, très serviable, et a toujours une solution rapide et efficace. Deux petits bemols: - L'agencement autours de la piscine n'est pas bien pensé. Toutes les chaises longues sont entassées dans un coin et de l'autre côté le bar est trop prêt du bord de la piscine. Le bar serait mieux sur le jardin qui surplombe la piscine. - Le WIFI portable est une super idée mais le fait de devoir mettre son numéro de carte de crédit et d’être limité a 200Mb par jour rend cet outil impossible à utiliser. pensez que si tout d'un coup votre tel fait un update des applications vous pourriez payer des sommes considérables. pas top. On est en vacances et on veux un outil utilisable sans devoir le configurer ni devoir le surveiller.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the portable WiFi, we are reviewing the processes with our service provider for improvement. I have taken note of your comment on the arrangements of the sun loungers at the pool area. Thank you for highlighting this to me and I apologize for the inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme Voyage solo - 04/04/2018 Avis certifié AccorHotels
« Grosse déception »

La chambre était petite, sombre donnant sur une cour intérieure, salle de bains minuscule, ne correspondant pas aux critères de réservation du Booking.com.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the room view, while we always try to accommodate guest’s request, in times of high occupancy the requested rooms’ location may not be available upon guest’s arrival. Being a centrally located hotel, unfortunately it cannot be avoided to have limited views from some guest rooms. Thank you for your understanding and I apologize for the disappointment and inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Eric G. En couple - 03/04/2018 Avis certifié AccorHotels
« Parfait à tout point de vue »

Nous sommes venu passer deux jours à Singapour pour découvrir la ville et ensuite aller à Bali. Nous avons été favorablement impressionné par la qualité de l'accueil. Le chack in a été particulièrement soigné et attentionné. La personne en charge a consacré plus de temps qu'habituelemment en nous donnant une explication complète sur le fonctionnement de l'hôtel. Nous reviendrons.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Michel B. Professionnel - 31/03/2018 Avis certifié AccorHotels
« Excellent emplacement, bon hôtel »

Le Merchant Court est situé de magnifique façon directement sur Clarke Quay et permet ainsi un accès facile à la rivière, au quartier chinois, à Marina Bay , etc. L'Esplanade est à 15 minutes de marche, tout comme plusieurs autres attractions. L'hôtel lui-même est très bien. L'accueil à la réception et au concierge est courtois et efficace. Les chambres sont un peu petites mais très propres et possèdent tout ce qu'il faut. Quelques détails: -- A mon arrivée, vers 13h, ma chambre n'était pas prête et on m'a proposé un upgrade pour $30 par jour. Je n'aurais pas du accepter car, à ce prix, les seules différences étaient une douche au ieu d'un bain et une cafetière expresso. -- A la piscine, il n'y a pas assez de chaises longues et pas assez d'ombre. A certains heures, les gens doivent accommoder toute une famille sur une seule chaise. De plus, chacun surveille les chaises qui deviennent libres et se déplacent constamment à la recherche de l'ombre. -- Le prix des repas et des boissons est très élevé. Par exemple, le petit déjeuner buffet à $42 (taxes et service inclus) alors qu'on peut prendre un excellent petit déjeuner pour $15 au Central en face; la bière à $18, alors que le bar juste à côté vos en donne deux pour ce prix. En somme, j'y retournerai certainement car j'aime cet hôtel, mais je mangerai ailleurs.

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the insufficient sun loungers at the pool, due to space constraint unfortunately we are not able to add on more sun loungers. Thank you for your understanding. Concerning the breakfast and beverage prices, a recent survey of the breakfast prices at 4* and 5* hotels in Singapore, revealed that we were priced below average. However, we will take your comments into consideration when we next review our pricing. Alcoholic beverages are generally quite expensive in Singapore due to high taxation. Thank you for your understanding. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Anonyme Professionnel - 13/03/2018 Avis certifié AccorHotels
« Hôtel très agréable »

Belle chambre, emplacement idéal au cœur de la vie nocturne de Singapour Les fenêtres ne sont suffisamment étanche au bruit

La réponse de notre établissement
La réponse de notre établissement

Dear Mr. D., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the street noise, I am sorry that your sleep was being disturbed. I have taken this issue up with our Chief Engineer to verify the window gaskets to minimize the noise. I have taken note in your guest profile to assign a quiet room for your future visits, which will be located in a different part of the hotel. Thank you for highlighting this to me and I apologize for the disturbance and inconvenience caused. Please be assured that it is feedback as yours enabling us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. D. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

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