Mercure Arbat Moscow 4 étoiles

Note TripAdvisor 4.5/5 1 800 avis
Mercure Arbat Moscow
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Chambre 1

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Les plus de l'hôtel

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Services de l'hôtel et à proximité

Check-in à partir de 14h00

Check-out jusqu'à 12h00

Payant

Services et informations pratiques
  • Online check-in
  • WIFI/Accès Internet
  • Accessibilité personnes à mobilité réduite
  • 100% Espace sans tabac
  • Air conditionné
  • Langues parlées à l'hôtel
  • Réception ouverte 24/24
  • Services de nettoyage
  • Bagagiste
  • Concierge
Restauration
  • Petit-déjeuner
  • 1 restaurant(s)
  • 1 bar(s)
  • Services en chambre
Loisirs et activités
  • Salle de fitness
  • Bien-être
Services d'affaires
  • 1 salle(s) de réunion
  • Centre d'affaires libre service
  • Copieur /imprimante disponible

Localisation de l'hôtel

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
federation de russie

Tel : +74952250025

Fax : (+7)495/2250083

Contact email

Check-in à partir de 14h00

Check-out jusqu'à 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • Par avion

    SHEREMETYEVO À 38km / 23,61 miles

  • Par train

    KIEVSKY À 2km / 1,24 miles

GPS :55.748595, 37.583762

En ce moment, à proximité de notre hôtel

Le Métro perdu de Moscou

Du 01/01/2019 au 31/12/2019

À 3,6 km

Moscou : sur les pas du Docteur Jivago

Du 01/01/2019 au 31/12/2019

À 3,6 km

Moscow City Days, festival

Du 07/09/2019 au 08/09/2019

À 3,6 km

VMayakovsky Atlas, exposition

Du 12/04/2018 au 30/06/2019

À 3,6 km

Nos hébergements

Cet hôtel de 109 chambres propose diverses solutions d'hébergement : chambres Classique, Privilège, suites, chambres communicantes et 3 chambres pour personnes à mobilité réduite. Toutes offrent un décor de style contemporain et des équipements modernes. Toutes les chambres sont non-fumeurs. Accès WIFI gratuit, service d'étage 24 h/24, sèche-cheveux, coffre, nécessaire de repassage, TV LCD avec chaînes internationales, articles de toilette offerts, cafetière/théière et service de blanchisserie.

Chambre Classique non fumeur avec un lit double

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 18
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre Supérieure non-fumeurs avec 1 lit double

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 19
  • Internet sans fil en chambre
  • Internet haut débit
  • Télévision par câble/satellite
  • Bureau
  • Produits de bain(...)

Chambre Classique non fumeur avec 2 lits simples

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 18
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre Privilège non-fumeurs avec lit King Size

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 20
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre Privilège non-fumeurs avec 2 lits simples

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 20
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre Standard non fumeur avec lit double pour personnes à mobilité réduite

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 22
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Suite Famille non-fumeurs avec lit King Size et canapé-lit

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 42
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Suite Deluxe non fumeur avec lit King Size et canapé

  • Nombre maximal de personnes : ‌3
  • Superficie : À partir de 42
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Nos restaurants et bars

LA PROMENADE

Cuisine : Internationale

Découvrez notre élégant restaurant français aux influences russes. Ouvert 7 j/7, les clients peuvent y prendre le petit déjeuner avant que la ville ne se réveille, organiser un déjeuner professionnel ou dîner pour terminer une dure journée.

Déjeuner

06:30 - 10:30

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Profitez du cadre chaleureux du bar avec un choix de cocktails, thés et cafés.

Déjeuner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Dîner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion : 1

  • Surface maximum : 40 m²

  • Capacité maximum : 14 personnes

En savoir plus

Les avis de nos clients
Mercure Arbat Moscow

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note AccorHotels 4.7/5

4 411 avis

tripadvisor tripadvisor

Note TripAdvisor 4.5/5

1 800 avis

Certificat d'Excellence TripAdvisor
Certificat d'excellence 2019

Mercure +++

Note Avis clients 4.7/5

Anonyme Professionnel - 18/06/2019 Avis certifié AccorHotels

C’est de loin le meilleur établissement que j’ai pu fréquenté durant mes voyages à l’étranger du type mercure hôtel.

Dear Valued Guest! Thank you for taking the time to share with us your comment regarding your recent stay at Mercure Arbat Moscow hotel. We are delighted to read how highly you valued the service. It is such a pleasure that our hotel fully met your expectations and you have a wonderful memories from this stay. Positive feedback from our guests is the greatest reward for us and we will share it with all staff. We will be happy to welcome you back. Warmest regards, Alexandra Abdulova Front Office Manager

Parfaite

Note Avis clients 4.7/5

Anonyme En couple - 14/06/2019 Avis certifié AccorHotels

Excellent accueil, chambre très confortable, hôtel à 1 minute du métro direct pour la place rouge

Dear Valued Guest! Thank you for choosing Mercure Arbat Moscow hotel! We really happy to know that our hotel fully met your expectations. We are also glad that our location was very convenient for you. We will be extremely glad to welcome you back! Warmest regards, Alexandra Abdulova Front Office Manager

Tres bonne experience

Note Avis clients 4.7/5

G. Professionnel - 13/06/2019 Avis certifié AccorHotels

Accueil exceptionnel . Bravo

Dear G., Let me thank you for sharing such a glowing detailed feedback regarding your stay at Mercure Arbat Moscow hotel! We are so glad that you found our staff to be professional. It is the best motivation for us in our work. We certainly enjoyed having you as our guest of our hotel and forward to welcoming you back! Sincerely, Alexandra Abdulova Front Office Manager

Excellent séjour bref mais agréable

Note Avis clients 4.7/5

Philippe C. En couple - 05/06/2019 Avis certifié AccorHotels

Excellent accueil à la réception Grande amabilité très serviable Chambre impeccable comme neuve j ai d ailleurs demandé si l hôtel venait d ouvrir récemment Restaurant très bien manque un peu de choix végétarien

Dear Philippe C., Thank you very much for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us.Please accept my most sincere apologies that the level of f&b service did not meet your expectations. At Mercure, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests and your feedback has been shared with the F&B Manager. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Alexandra Abdulova Front Office Manager

Parfait !

Note Avis clients 4.7/5

Marie (. En famille - 04/06/2019 Avis certifié AccorHotels

Hotel parfaitement situé, personnel agréable et disponible. Etablissement calme dans le quartier historique. Je recommande ce lieu sans problème.

Dear Marie, Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and that our team went out of their way to make you feel especially welcome. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Alexandra Abdulova Front Office Manager

Agréable

Note Avis clients 4.7/5

Benoit En couple - 04/06/2019 Avis certifié AccorHotels

Séjour agréable. Hôtel de qualité. Personnel efficace.

Dear P.! Thank you for staying at Mercure Arbat Moscow Hotel and posting your feedback about it. It is our pleasure to read that you appreciated the central location of our hotel, our quiet rooms and its décor and found our front-desk staff being friendly. I am very sorry that some aspects of your experience did not meet your expectations. At Mercure, we strive to provide a superior service for every guest; therefore we take your feedback into consideration to work better on relations with our guests. Regarding your remark about toiletry kits and the temperature in your room I would like to mention that we are always ready to provide all that is needed on the first request of the guest. At the same time it is really sad, that we hadn’t got any chance to make your stay blameless, as we did not get any feedback from you during your stay. There is also a special line 111 which is available 24/7 and Manager on Duty is ready to solve all the issues during your stay. According to the welcome drink voucher I would like to bring you my deepest apologies that you didn’t receive it and we’ve already earned courtesy points on your loyalty card. All of our employees have run an additional training to avoid such miscommunication in the future. We are looking forward to another chance to welcome you as our Guest again, and sincerely hope that you will have wonderful experience at our Hotel! Best wishes, Alexandra Abdulova Front Office Manager

très très satisfaisante

Note Avis clients 4.7/5

Mizes K. En couple - 21/05/2019 Avis certifié AccorHotels

acceuil personnel du desk la chambre le petit déjeuner la propreté ....le tout ...rien à dire...bravo

Dear Micheline, Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Alexandra Abdulova Front Office Manager

Un séjour exceptionnel

Note Avis clients 4.7/5

Aurélien En famille - 19/05/2019 Avis certifié AccorHotels

Personnel très accueillants, très serviable et toujours disponible. Un véritable bonheur. Les chambres sont toujours très propres et la salle de bains bien équipée. Le restaurant / bar de l'hôtel est sympathique avec de bons repas. L'enregistrement et Le départ se font sans probleme et de façon très rapide. Merci à toute l'équipe du Mercure Arbat Moscow qui a rendu ce séjour parfait :)

Dear Mr. R., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Cordially, Alexandra Dakhno Front Office Manager Mercure Arbat Moscow

Un lieu idéal au coeur de Moscou

Note Avis clients 4.7/5

Michelle L. En couple - 18/05/2019 Avis certifié AccorHotels

Un hotel idéal en plein coeur de Moscou, à proximité d'un métro et de rues bordées d'hôtels particuliers très beaux.Les chambres d'une décoration inspirée des intérieurs russes cossus et pensées dans les moindres détails, de ceux qui agrémentent un séjour. Bref nous le conseillerons à tous nos amis...

Dear M. l., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Alexandra Dakhno Front Office Manager

Week-end Moscou Mai 2019.

Note Avis clients 4.7/5

H. M. Voyage solo - 15/05/2019 Avis certifié AccorHotels

Personnel serviable, sympathique et confort de la chambre.

Dear M., Thank you for taking the time to post such a glowing review of your stay at Mercure Arbat Moscow hotel. First may I say how pleased we are with your comments about our staff. We very much appreciate your kind compliments and great feedback. We are also very happy that you enjoyed our convenient location. We hope to have the pleasure of welcoming you back again on your next visit to Moscow! Warmest regards, Alexandra Abdulova Front Office Manager

Accueillant

Note Avis clients 4.7/5

B. En couple - 14/05/2019 Avis certifié AccorHotels

Personnel agréable et accueillant.

Dear Patrick, Thank you for your kind feedback relating to your recent stay with us. We were so delighted to hear that you were satisfied with our hotel and its central location which is a definite advantage both for business and leisure tourists. Regarding an upgrade, we would like to note that you've made the reservation for the standard room and my colleges gave you a privilege one according to your loyalty card. We will be happy to see you at our hotel again and continue doing our best to make your stay even more comfortable and pleasant! Sincerely, Alexandra Abdulova Front Office Manager

Excellent

Note Avis clients 4.7/5

Anonyme En couple - 08/05/2019 Avis certifié AccorHotels

Merci de bien vouloir modifier l’assise de vos fauteuil petit déjeuner inconfortable et aurais aimé pouvoir manger sur les tables petit déjeuner le soir (hauteur d’assise ) autrement très bel hôtel calme bien équipé Personnel impliqué Cordialement

Dear guest! Thank you for choosing Mercure Arbat Mowcow hotel and for sharing with us your opinion. We are delighted to read how highly you valued the service and we are very pleased to hear that you were satisfied with our location. We are very grateful for your remarks. But we would like to kindly ask you to give us more detailed comments regarding the inconvenience with chairs by h7… We will also share your feedback with the Head of restaurant for further discussing and finding the solution. Our team will be glad to welcome you back soon. Sincerely, Alexandra Abdulova Front Office Manager

Situation idéale , hotel propre et agréable

Note Avis clients 4.7/5

Jsc En couple - 07/05/2019 Avis certifié AccorHotels

Le personnel est accueillant et discret , la chambre était agréable , propre et silencieuse. La situation est idéale pour visiter la ville pour un court séjour, le métro est à 2mn à pied à quelques stations de la place rouge. La rue Arbat est à coté pour des restaurants. Je recommande cet hôtel.

Dear guest! We cordially thank you for choosing Mercure Arbat Moscow hotel and for taking you time to share with us your opinion regarding the last stay! At Mercure we strive to provide the highest level of service to each of our guests and we are very pleased to hear that you felt yourself comfortable during your stay. We are happy to know that you've fully enjoyed hotel location and room facilities. Your warm review will be shared with all staff. From our questionnaire we set that you are not satisfied with our loyalty program. We would really appreciate if you could share with us more detailed comment by email H7… Thank you once again for your positive feedback. Our team is always extremely happy to welcome you at Mercure Arbat Moscow! Best regards, Alexandra Abdulova Front Office Manager

Agréable séjour.Equipe très à l écoute et soucieuse de donner satisfaction

Note Avis clients 4.7/5

Crh En famille - 06/05/2019 Avis certifié AccorHotels

Chambre confortable très calme, petits déjeuners délicieux et copieux (excellents blinis). Personnel très efficace. Très bien situé.

Dear guest! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. We are delighted to read how highly you valued the service provided to you by our staff and you felt welcome during your stay. We are happy to know that location of our hotel was convenient for you and you have fully enjoyed our breakfasts. We will be extremely glad to see you again at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards and best wishes, Alexandra Abdulova Front Office Manager

Excellent séjour

Note Avis clients 4.7/5

Catherine En couple - 05/05/2019 Avis certifié AccorHotels

L'hôtel est très bien situé (à 2 mns de la station Solenskaïa). Notre chambre était spacieuse, parfaitement propre et disposant d'une machine à café et d'une bouilloire. Le petit déjeuner est remarquable par sa variété et sa qualité. Le personnel est très aimable et prêt à rendre service.

Dear Ms. Catherine! We are grateful to you for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are happy to know how highly you valued work of our team! We also very glad that you've enjoyed the breakfast served in our restaurant. Your comment will be shared with all our staff because such positive comments are the best motivation for us to do excellent work every day! We really hope to welcome you back soon and make your stay much more memorable! Best regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Chaleureux et très professionnel

Note Avis clients 4.7/5

Eric En famille - 27/04/2019 Avis certifié AccorHotels

Très bonne disponibilité, serviabilité et gentillesse de tout le personnel de l'hôtel. Bonne qualité des infrastructures : chambre, literie, salle de bain

Dear Eric! Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. Indeed it is highly appreciated by all of us. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Top sauf le petit déjeuner

Note Avis clients 4.7/5

Anonyme Professionnel - 21/04/2019 Avis certifié AccorHotels

Je déplore que le café soit facturé en plus du petit-déjeuner ! En plus, ce n’est qu’au moment du Check-out sinon le découvre... Inadmissible dans un hôtel ACCORD

Dear Mr. D.! Thank you for taking the time to complete our questionnaire regarding your recent stay at Mercure Arbat Moscow. I am sorry that our service didn’t meet your expectations. In regards to the breakfast, I would like to mention that in our buffet breakfast menu complies with the international brand standards, where you can find variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, rich selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yoghurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, coffee (Americano/Espresso or Cappuccino), tea (black or green), hot chocolate drink, sparkling. There is no extra payment for the drinks if you have your breakfast during the buffet breakfast time, from 06:30 till 10:30 on workdays and from 06:30 till 11:30 till weekends. In all other cases you order a-la-card and need to pay for each position. We would like to thank you for your feedback regarding Wi-Fi connection in your room. We are checking all equipment in the room to find and eliminate any possible problem. It is very pity that during your stay you did not find it possible to share all information with me or our Duty Manager, so we could find appropriate solution and take immediate actions to ensure your best comfort in our hotel. We hope to see you again and soon at Mercure Arbat Moscow Hotel and will be grateful for another chance to prove high quality of service at Mercure. Kindest regards, Elena Gorodinskaya Room Division Manager

Mosbuild 2019

Note TripAdvisor 4.5/5

669augustinc Professionnel - 08/04/2019 Avis TripAdvisor

séjour pour un salon à Moscou: Mosbuild; Hotel très qualitatif, 4* mérité. très bien situé sur les axes de métro et sur le sadova kalso. petit déjeuné très correct et copieux. service impeccable. je vous conseille cet hotel

Dear Valued Guest, Thank you for taking the time to post your reccommendations on TripAdvisor.com. We were happy to read that you had a nice stay and that you service performed by our staff to be impeccable. Furthermore, it was a great pleasure to hear that you enjoyed the breakfast offer and and amaizing location. We do hope to have a chance of welcoming you back on another occasion. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
Note Avis clients 4.7/5

Anonyme Professionnel - 04/04/2019 Avis certifié AccorHotels

impossible de faire transférer le cout du petit déjeuner sur la chambre

Dear Mr. D., Thank you for taking the time to share your experience at Mercure Arbat Moscow hotel! We are really sorry, that you were disappointed by your last visit. It is a pity that during your stay I had no chance to meet you to hear and clarify all the issues which caused such an inconvenience to you. If you have any special requests or would like to share your feedback regarding any question during your stay, you can contact our responsible Manager by dialing 111, and we will do our best to make your stay with us better. At Mercure, we strive to provide a superior service for every guest; therefore we have taken your feedback into consideration to work better on relations with our guests. Please next time when you decide to book our hotel contact me directly and your stay will be under my personal control, with VIP treatment for you and best available room. We hope to see you again soon at Mercure Arbat Moscow hotel! Best regards, Irina Nacharova General Manager
Note Avis clients 4.7/5

Anonyme En couple - 12/03/2019 Avis certifié AccorHotels

Bel endroit beau emplacement équipe agréable

Dear Valued Guest! Thank you very much for taking the time to complete our questionnaire and for choosing Mercure Arbat Moscow hotel. We are very glad to read that you highly valued our service. Positive feedbacks from our guests is the greatest reward for us. At Mercure we strive to provide the highest level of service to each of our guests. So if you have any comments regarding points you were not quite satisfied with, we would be very grateful if you send them to H7… Our team will be happy to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow
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