Mercure Shrewsbury Albrighton Hall Hotel & Spa 4 étoiles

Note Avis clients (Note ALL) 4.1/5 1 433 avis

Meilleur prix
garanti
Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 1
Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 2
Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 3
Mercure Shrewsbury Albrighton Hall Hotel & Spa - Image 4
Ellesmere Road, Albrighton, SY4 3AG SHREWSBURY, Royaume-Uni

Description

Les plus de l'hôtel

  • WIFI gratuit dans tout l'hôtel

  • Parmi nos installations : piscine intérieure de 10 m, sauna, hammam, pièce froide et spa

  • Parking gratuit avec places handicapés, accès facile au centre-ville de Shrewsbury

  • Les 87 chambres sont toutes différentes. Nos chambres Privilège donnent sur le lac décoratif

  • Notre restaurant Oak original propose un grand choix de plats de saison appétissants

Nos hébergements

Localisation de l'hôtel

Mercure Shrewsbury Albrighton Hall Hotel & Spa

Ellesmere Road, Albrighton
SY4 3AG SHREWSBURY
Royaume-Uni

GPS:52.75736, -2.746925

Téléphone
Fax +44 1939 291123

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.1/5  1 433 avis

Note TripAdvisor  4.0/5  3 027 avis

Not what we were expecting but 5* customer service

Note TripAdvisor 3.0/5

emmar815 En couple - Avis TripAdvisor

We booked here for our wedding anniversary and before I begin I’d like to say although it wasn’t what we were expecting at all, the staff were amazing. They were attentive and offered us a full refund. The manager on site even offered to try and get us into a different hotel as this one was full. However for a hotel of its kind it was a real let down the room we were in 14 Prestige which we had paid over £200 for the night was tired and well used. The bed was the worst offender it was broken of its feet and the next morning when my hubby woke at 2am in pain and pulled the mattress protector back it was shocking, to be fair if we’d of looked the night before we would of left. It was filthy and wearing through to the springs. The bathroom was also a let down it was dirty, the tiles were broken by the toilet and the shower was dangerous to get in and out of. As I said had we seen the state of the mattress the night before we would have left but we only called the management up to have a look at the broken bed and the broken tiles. I have put pictures on. The food that we had as room service was lovely (Expensive) but lovely and the breakfast was very nice too. We didn’t use the facilities as the hotel was full and their was a wedding on so the pool was over crowded so we gave it a miss, a shame really as that was one of the selling points when booking.

Very disappointed

Note TripAdvisor 1.0/5

Michelle C Avis TripAdvisor

Very grand grounds. Staff on arrival not very friendly or happy. Our room felt very claustrophobic sash windows unable to stay open. Small bedroom. Large bathroom. Confetti, cobwebs and dust in room. Shower gel completely empty, first evening asked for refill while we ate in bar- didn’t arrive. Asked after breakfast next day and was given a lame excuse of we were waiting for you to go back to your room!- they then passed us a bottle of shower gel. Shower door and surround filthy- see pics. Showed reception- they came up with cleaner who tried to say it couldn’t be cleaned - yet dirt came away on my finger. Cleaners came a gave shower a clean which was then acceptable. All just a bit tired and could do with a bit of tlc. First nite bar (which doesn’t have a great menu) ran out of burgers at 830. We were overcharged on drinks- but once we spoke to Ryan he sorted it all out promptly. ( best staff member there by far!) breakfast was a little chaotic, hot food was plentiful, yet pastries were thin on the ground- (even heard staff counting how many guests were left for breakfast so they could count out how many to replenish! Fresh bread area- needs work! Two small (panini size) bread rolls, I asked for more and staff member came out with one more. Next morning- no fresh bread- upon asking I was told I’d have to wait 15 mins for chef to bake it- it never came out. Cups ran out when asked my husband was told to drink out of some two handles mugs. Everything seemed to be skimpy, even the milk you had to pour by the serving area. The changing rooms were lovely in pool area- yet jacuzzi not working and we were not informed. When questioned at reception they said they didn’t know! Can’t comment on spa as they were fully booked and couldn’t fit us in. We did make reception aware of all these issues and they did give us a discount which was appreciated but I would not recommend or come back. Extremely disappointed

Super sejour

Note Avis clients 5.0/5

Murzeau Professionnel - Avis confirmés ALL

Staff très disponible, chambre magnifique.

Madame/Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Shrewsbury Albrighton Hall Hotel & Spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les Cordialment, Elena Fenton Operations Manager meilleurs

Bon séjour

Note Avis clients 5.0/5

Dorothée M. Professionnel - Avis confirmés ALL

Staff très disponible. Cadre idyllique.

Dear Dorothee M., We very much appreciate your comments regarding your stay at the Mercure Shrewsbury Albrighton Hall Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tom Morris Reception Manager

Déçu !

Note Avis clients 2.5/5

Olivier En couple - Avis confirmés ALL

Très belle chambre, le reste est moyen.

Madame/Monsieur N., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure Shrewsbury Albrighton Hall Hotel & Spa. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 504 avis 9.4/10 Site
  • 1 629 avis 6.7/10 Chambre
  • 1 407 avis 7.8/10 Service
  • 51 avis 2/10 Internet
  • 1 029 avis 6/10 Repas
  • 711 avis 7.2/10 Confort
  • 693 avis 5.5/10 Espace bien-être
  • 567 avis 7.2/10 Petit déjeuner

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (TVA et taxe de séjour incluses) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.