Mercure Blackburn Dunkenhalgh Hotel & Spa 4 étoiles

Note Avis clients (Note ALL) 4.2/5 1 898 avis

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 2
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, Royaume-Uni

Description

Les plus de l'hôtel

  • 700 year-old country manor retaining its original features

  • 14 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 250 guests

  • Salons de beauté proposant une large gamme de soins

Nos hébergements

Localisation de l'hôtel

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
Royaume-Uni

GPS:53.768386, -2.39473

Téléphone
Fax +44 1254 872230

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

CAMEO RESTAURANT

Le très renommé restaurant du Mercire Dunkenhalgh a aussi bénéficié des travaux de rénovation. Le Cameo a été élégamment décoré pour rehausser son charme et rendre son cadre encore plus accueillant.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.2/5  1 898 avis

Note TripAdvisor  4.0/5  571 avis

Avoid

Note TripAdvisor 1.0/5

A I Escapade entre amis - Avis TripAdvisor

Went with friends for lunch , had rung to try to book but told no need to book just go to bar , when asked if we wanted food given a menu then after looking was told just food on back of menu mainly sandwiches , hardly lunch menu Took a while to come and basic to say the least Later got parking fine for overstaying the minimum free time by ½ hr Would have been helpful if receptionist pointed that out and also to say only sandwiches Not a very good experience at all , I’d advise to steer well clear and we certainly won’t be back , v poor show Mercure

Lovely

Note TripAdvisor 5.0/5

Catherine D Avis TripAdvisor

Jess and Finley were lovely bartenders during the wedding and very helpful when the guests needed anything. Very friendly atmosphere and helpful when guests got a bit too drunk. Would definitely recommend coming back to keep the atmosphere calm

Amazing customer service from finley and jess

Note TripAdvisor 5.0/5

A3998GRjenniferh Avis TripAdvisor

Finley and jess did an amazing job, we were here for a wedding and they really went above and beyond, thank you both do much!

Disappointing, especially the restaurant and food

Note TripAdvisor 3.0/5

SJMholiday Avis TripAdvisor

Stayed Easter Friday. Pleasant check in staff. Room nice. Good shower, comfy bed. Pool area nice as are the steam rooms. The let downs. Female changing areas were disgusting. Dirty. Old Elastoplast on the floor. Old gel/shampoo bottles in the shower. Pairs upon pairs of discarded courtesy slippers lying around. No handkerchiefs in the boxes by the hairdryers. The whole area was grubby! Food. Bar snacks are ridiculously over priced. £2.50 for a bag of crisps!!! Restaurant. We're escorted to our table approx 7.30pm. Staff failed to mention the majority of the dishes on the menu had ran out!!! We picked steak pie and fish and chips.... Girl came to take order and then told us.... The following had ran out - steak pie, fish and chips, burger, sea bass (special) . Disgraceful to run out of so many options when you know how many guests you have dining. We ordered. My soup was cold. The main meals took an hour to arrive. The chicken was a child's portion size and not very nice. Slept well. Breakfast was another let down. Very poor continental. No vegi sausages, no mushrooms, no hash browns, no plum tomatoes! Because of the extremely poor dining experience, we won't return (have been a number of times previously) and do not recommend.

Thank you for taking time to provide us with feedback on your recent experience at the Mercure Dunkenhalgh. Please accept my sincerest apology for your experience. Please be assured that this experience does not represent our usually high standards of service and cleanliness. I have shared this feedback with the team and taken the necessary corrective action to ensure no similar recurrence in the future. It is my hope that you will return to stay with us again when visiting the area. Kind Regards, Fergus McDonald | General Manager

Great Hotel but a Few Flaws

Note TripAdvisor 3.0/5

Helena987T Escapade entre amis - Avis TripAdvisor

Beautiful hotel. First red flag when we checked in… lovely girl but said the rules have changed re the spa/pool. She stamped out cards as a favour. Good job because the website clearly states that the spa/pool are included. Had a fab day, lovely swim, used the spa facilities. Sadly no robe as you have to pay for them Went to the bar and had a gorgeous meal. Such fabulous staff. Until it was 9.04pm. I asked for a slice of cake for my sister as it was her birthday. No. Too late by 4 minutes. Whilst I asked, Sara from the restaurant came to publicly berate another lady who was waiting on. She really laid into her. I felt to sorry for her. She recalled the meals of a family of four but had made an error on the till. Other than that, the room was fantastic and a decent rate. I did get cake for my sister though! Thanks to a sensible waitress in the restaurant.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. I will be sharing your feedback with team as to improve our service and product. Thank you again for your feedback and hope to welcome you back soon. Kind regards Fergus McDonald | General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 287 avis 8.8/10 Site
  • 1 533 avis 7.1/10 Chambre
  • 1 438 avis 8/10 Service
  • 16 avis 5.2/10 Internet
  • 1 012 avis 6.2/10 Repas
  • 535 avis 7.3/10 Espace bien-être
  • 534 avis 6.5/10 Propreté
  • 478 avis 7.9/10 Petit déjeuner

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