Mercure Hotel Duesseldorf City Center 4 étoiles

Note TripAdvisor 3.5/5 1 017 avis
Mercure Hotel Duesseldorf City Center
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Chambre 1

Nombre de personnes
Âge des enfants

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Les plus de l'hôtel

  • Au coeur de Düsseldorf, non loin de l'avenue commerçante Königsallee et de la vieille ville

  • L'hôtel compte 163 chambres avec climatisation et TV à écran plat, réparties en 5 catégories !

  • 3 salles de réunion avec éclairage naturel, dotées d'un équipement professionnel moderne

  • Parking de 52 places avec système de vidéosurveillance

  • WIFI gratuit dans tout l'hôtel

Cet hôtel participe à Planet 21 et agit ainsi pour une hospitalité positive

Services de l'hôtel et à proximité

Check-in à partir de 15h00

Check-out jusqu'à 12h00

Payant

Services et informations pratiques
  • Online check-in
  • WIFI/Accès Internet
  • Parking
  • Accessibilité personnes à mobilité réduite
  • Animaux domestiques 10.00 EUR
  • Garde d'enfant sur demande
  • 100% Espace sans tabac
  • Air conditionné
  • Langues parlées à l'hôtel
  • Réception ouverte 24/24
  • Arrivée anticipée/Départ tardif
  • Services de nettoyage
  • Boutiques/commerces
Restauration
  • Petit-déjeuner
  • 1 restaurant(s)
  • 1 bar(s)
  • Services en chambre
  • Distributeur sandwiches/boissons
Loisirs et activités
  • Bien-être
  • Garde d'enfant sur demande
  • Tennis
  • Plage et sports nautiques
  • Autres activités sportives
Services d'affaires
  • 4 salle(s) de réunion
  • Copieur /imprimante disponible

Localisation de l'hôtel

Mercure Hotel Duesseldorf City Center

Am Stresemannplatz 1
40210
duesseldorf
allemagne

Tel : +4921135540

Fax : (+49)211/3554500

Contact email

Check-in à partir de 15h00

Check-out jusqu'à 12h00

  • 834,737,752,721 :   MAIN STATION

  • 704,709,719 :   STRESEMANNPLATZ

  • Par avion

    DUESSELDORF AIRPORT À 8km / 4,97 miles

  • Par train

    MAIN STATION À 0,3km / 0,19 miles

GPS :51.21939, 6.787725

En ce moment, à proximité de notre hôtel

Marathon de Cologne

Du 13/10/2019 au 13/10/2019

À 34 km

Nos hébergements

Le 4 étoiles Mercure Hotel Düsseldorf City Center propose des chambres Standard (lit simple, lit double ou lits jumeaux) et des chambres Privilège (lit double). Les suites Privilège sont dotées d'un lit King Size, les suites Supérieure d'un lit double. Les 163 chambres sont climatisées et ont un accès WIFI gratuit. Séjour gratuit pour 1 enfant de moins de 12 ans partageant la chambre de ses parents. Animaux de compagnie : 6 EUR par nuit.

Chambre Standard avec lit double

  • Nombre maximal de personnes : ‌3
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre Classic avec lit simple

  • Nombre maximal de personnes : ‌1
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Chambre "Privilège" avec un lit double

  • Nombre maximal de personnes : ‌3
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Suite Supérieure avec lit double

  • Nombre maximal de personnes : ‌3
  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Suite Privilège avec lit King Size

  • Nombre maximal de personnes : ‌2
  • Superficie : À partir de 50
  • Assets : Balcon *

* Suivant les disponibilités de l’hôtel

  • Internet sans fil en chambre
  • Internet haut débit
  • Eau minérale gratuite en chambre
  • Plateaux de courtoisie avec thé/café
  • Télévision par câble/satellite(...)

Nos restaurants et bars

QUATRE SAISON

Cuisine : Régionale

Découvrez les plats internationaux et spécialités régionales exquis du restaurant Quatre Saison. Ouvert du lundi au jeudi de 12 à 15 h et de 18 à 22 h et le samedi de 18 à 22 h. Fermé le dimanche et les jours fériés. Le restaurant dispose d'une terrasse.

Déjeuner

12:00 - 14:30

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Dîner

18:00 - 22:00

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

L'APERO

Photo non contractuelle / Strictly non binding

Dégustez la bière locale Altbier ou une autre boisson rafraîchissante au bar L'apero, ainsi que des en-cas chauds et froids. Ouvert du lundi au jeudi de 12 h à minuit, le vendredi et le samedi de 12 à 1 h, le dimanche et les jours fériés de 15 à 22 h.

Déjeuner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Dîner

  • Lun
  • Mar
  • Mer
  • Jeu
  • Ven
  • Sam
  • Dim

Vos réunions et évènements

Nos salles de réunion

  • Nombre de salles de réunion : 4

  • Surface maximum : 80 m²

  • Capacité maximum : 80 personnes

En savoir plus

Les avis de nos clients
Mercure Hotel Duesseldorf City Center

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note AccorHotels 4.3/5

3 072 avis

tripadvisor tripadvisor

Note TripAdvisor 3.5/5

1 017 avis

Un agréable et gourmand séjour !

Note Avis clients 4.3/5

Tosner En couple - 10/07/2019 Avis certifié AccorHotels

Check in et check out facile et rapide. La chambre avec petit balcon était très agréable et bien climatisée. Les équipements étaient confortables. Le point fort pour moi est le petit dej où les gaufres sont excellentes et le choix de fruits parfait. La cheffe présente était très sympathique !

Dear Mr. V., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Bien

Note Avis clients 4.3/5

Pascal En couple - 24/06/2019 Avis certifié AccorHotels

Nouvelle visite dans cet hôtel et surclassement ce qui est bien agréable. Nouveau petit soucis avec le petit déjeuner que j'ai demandé en chambre mais personne n'est venu ramasser le carton sur la porte. J'ai dû aller au petit déjeuner en catastrophe pour le réclamer et c'est déjà la 2 ème fois que cela m'arrive ! Attention de régler ce problème. Pour se faire pardonner la responsable m'a offert celui ci et c'est très professionnel de sa part. Egalement pour les chaussons et peignoirs je demande lors de la réservation de ne pas les oublier. Mais ils ont mis 1 seul peignoir et 1 seule paire de chaussons alors que nous étions 2 avec ma femme ! Malheureusement c'est un oubli régulier et je ne sais pas quoi faire puisque je le signale à chaque fois ! Dommage. Tout le reste était parfait comme d'habitude. Je reviendrais avec plaisir dans cet hôtel où le personnel est très agréable. J'espère que mes remarques permettront d'améliorer la qualité pour que tout soit parfait lors de ma prochaine visite !

Dear Mr. C., I am very pleased that you took the time to review your visit with us at Mercure Hotel Düsseldorf City Center. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge again. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Nuit agréable mais un bémol

Note Avis clients 4.3/5

Stéphane En couple - 24/06/2019 Avis certifié AccorHotels

L’hôtel n'est pas récent mais la chambre est spacieuse et confortable. Le bâtiment est facile d'accès et proche du quartier japonaise et raisonnablement proche de la veille ville. Je n'ai pas pris le petit déjeuner donc je ne peux pas me prononcer dessus. Seul bémol, des travaux étaient en cours dans notre couloir. Tout était rangé le soir mais je pense qu'ils aurais du fermer cette partie de l'hôtel.

Dear Mr. D., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

bien

Note Avis clients 4.3/5

L. Professionnel - 25/05/2019 Avis certifié AccorHotels

Merci pour l'appartement

Dear Mr. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Dusseldorf

Note Avis clients 4.3/5

Philippe Professionnel - 20/05/2019 Avis certifié AccorHotels

Chambre et salle de bain un peu petit pour un Mercure. Les toilettes sont d'ailleurs dans la salle de bain. Emplacement proche de la gare centrale, donc pratique , par contre le quartier n'est pas très agréable.

Dear Mr. R., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

TRES BIEN

Note Avis clients 4.3/5

Pascal En couple - 05/05/2019 Avis certifié AccorHotels

Très bon séjour. Surclassement avec mon statut Gold tout était bien organisé au niveau de la chambre avec les peignoirs et chaussons bien présents ! Très bon accueil également. Très bon petit déjeuner. Je reviendrais sans problème.

Dear Mr. C., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room, the breakfast & the facilities in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

tout a été parfait, merci

Note Avis clients 4.3/5

A. J. M. Voyage solo - 03/05/2019 Avis certifié AccorHotels

rien à signaler, bonne réception, bonne réaction lorsque j'ai demandé de venir contrôler le récepteur de télévision dont la télécommande ne fonctionnait pas et donc a été changée petit déjeuner parfait, staff qui comprend que les autres européens ne déjeunent pas qu'avec de la nourriture salée

Dear Mr. A., We are always pleased to learn that our guests have enjoyed their visit with us and that our commitment and efforts to provide the best services possible have been a success. When guests like you take the time to write a review based on their visit at Mercure Hotel Düsseldorf City Center, we are particularly appreciative. Therefore, on a personal note as well as on behalf of my entire staff, I would like to send a sincere “thank you.” It is rewarding for us to know when or hotel property and services leave you satisfied and to receive respective ratings and great feedback on the staff in particular. Your comments encourage us to continue to provide the best possible services for our guests. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Sans surprise

Note Avis clients 4.3/5

Eugene En couple - 03/05/2019 Avis certifié AccorHotels

La chaîne Accor propose toujours de bons services

Dear Mr. L., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Chambre et services

Note Avis clients 4.3/5

L. En famille - 02/05/2019 Avis certifié AccorHotels

Les chambre de 4 étoiles vraiment décevant Les toilettes restes à désirer ( odeurs) La réception rien avoir d’un 4 étoiles La prestation équivalente à un 3 étoiles en France.

Dear Mr. L., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. At Mercure, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Parfait

Note Avis clients 4.3/5

Anonyme En couple - 20/04/2019 Avis certifié AccorHotels

Tout était parfait accueil service chambres

Dear Mr. F., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great comments. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Qualité décevante de l'établissement

Note Avis clients 4.3/5

Anonyme Professionnel - 19/04/2019 Avis certifié AccorHotels

L'accueil du personnel est LE point positif de l'hôtel. Les chambres sont sonores, trop chauffées et vieillissante en terme d'équipement.

Dear Ms. D., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Parfait

Note TripAdvisor 3.5/5

Voyager67546863158 En couple - 18/04/2019 Avis TripAdvisor

Aucune critique à formuler , très bon accueil , Chambre surclassée, très grande , propre, service de chambre discret et efficace. Bar sympa . Cet hotel est en plein centre et l'on peut out faire à pied. Parking vaste. hotel parfait !

Thank you so much for the perfect feedback, the excellent review and the great remarks especially on the room service. We are very pleased that you enjoyed our services and your overall stay with us. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager
Note Avis clients 4.3/5

Marylène Voyage solo - 13/04/2019 Avis certifié AccorHotels

Une équipe formidable, de la réservation à la réception, tout s'est très bien passé. Je remercie l'équipe pour les attentions à mon égard. Un grand merci !

Dear Ms. C., Thank you for staying with us at Mercure Hotel Düsseldorf City Center and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the lovely remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Facile et confortable

Note Avis clients 4.3/5

Anonyme Professionnel - 05/04/2019 Avis certifié AccorHotels

Tout se passe facilement dans un hôtel propre et bien tenu. Chambre trop chaude la nuit malgré un chauffage coupé.

Dear Mr. B., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comment. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Très bon rapport qualité -prix

Note Avis clients 4.3/5

Anonyme En couple - 29/03/2019 Avis certifié AccorHotels

Très bien situé au centre vile et tout près de la gare, Excellent rapport qualité -prix. L’hôtel mériterait un rafraîchissement, une rénovation.

Dear Mr. T., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
Note Avis clients 4.3/5

Anonyme Professionnel - 25/03/2019 Avis certifié AccorHotels

Bonjour, j'ai changé à deux reprises de chambre, problème de serrure de porte et pour finir salle de bains avec un rideau vétuste qui ne fonctionnait pas sale et cassé.

Dear Mr. M., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with our hotel, the rooms and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Indigne

Note Avis clients 4.3/5

R. Professionnel - 20/03/2019 Avis certifié AccorHotels

Chambre minuscule pour un prix indécent

Dear Mr. R., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel Düsseldorf City Center. We regret that your experience with thew room, the breakfast and the value did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

Cher (pendant Prowein) mais très bien situé

Note Avis clients 4.3/5

Fe Professionnel - 20/03/2019 Avis certifié AccorHotels

Il n'est pas normal que les points ne soient pas crédités sur mon compte 48 heures après être parti de l'hôtel.

Dear Mr. E., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com

bel appartement

Note Avis clients 4.3/5

L. Professionnel - 02/03/2019 Avis certifié AccorHotels

accueil sympathique

Dear Mr l., We very much appreciate your comments regarding your stay at the Mercure Hotel Düsseldorf City Center. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the top marks and the praise "bel appartement / accueil sympathique". We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Sven Schlüter General Manager

Soirée classique dans un trip business

Note Avis clients 4.3/5

Anonyme Professionnel - 27/02/2019 Avis certifié AccorHotels

Hotel très comfortable. Mais un gros problème de chaleur dans la chambre, malgré la clim et le réglage ....

Dear Mr. A., I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel Düsseldorf City Center. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Sven Schlüter General Manager ________________________________________ Mercure Hotel Düsseldorf City Center Am Stresemannplatz 1 D-40210 Düsseldorf ________________________________________ T +4…0 F +4…500 E-Mail: sv… mercure.com / accorhotels.com
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