Hotel Mercure Warszawa Grand

Dear Dominique, Thank you very very much for rewarded us with a lots of warm and kind words :) We are happy that you spent a nice time with us! And a room and also conference room have met your expectations. Thank you also for your suggestion about breakfast, we promise to pay more attention on it, we'll do our best to create something special for our LeClub Accor guests Thank you one more time and we hope you'll visit us again in the near futre :) See you and greetings from Warsaw! Kind regards Ernest Podgórski Guest Relations

Dear Patrick! In the name of our all team I would like to thank you for rewarded us with a high rating! Thank you very much also for a lots of kind and warm words:) We are extremely happy that your stay was pleasant and you spent a nice time with us - It's a biggest prize for us! We hope we'll have an opportunity to welcome you again in the near future! See you and greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Dear Bruno, Thank you very much for rewarded us with a high rating:) We also appreciated regarding a kind and warm words :) We are happy that your stay was pleasant. At the same time we would like to thank you for any suggestions about what we should to improve - every informations are always very helpful and useful for us :) We hope you'll visit us again in the near future. See you and greetings from Warsaw! Kind regards Ernest Podgórski Guest Relations

Dear Mathieu, Thank you very much for sharing your opinion with us! We are extremely glad that you enjoyed the room which we have prepared for you. At the same time we would like to apologize for any inconveniences regarding room service! Thank you also for your suggestions about what we should to improve! Dear Mathieu. We hope you will visit us again in the near future, and we'll have an opportunity to surprise you positively. See you and greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

Dear Corentin Lauriot, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Joanna Piotrowska Guest Relations Manager

Dear Lydia Le Bouter, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. We are very thankful for your honesty and we are so sorry that you didn't enjoy so much our Winestone bar/restaurant. A lot of guests like it and praise its coziness and a great choice of wines, for example. However, we do understand that you might have had different expectations. On the other hand, we are glad that our staff was very helpful to answer quick and efficiently your questions and hopefully made your stay pleasant and memorable. Best regards, Joanna Piotrowska Guest Relations Manager

Dear Arif Levent Akcaoglu, We very much appreciate your comments regarding your stay at the Hotel Mercure Warszawa Grand. Thank you especially for your remarks regarding our breakfast quality. I will definitely share it with our Executive Chef. If you might want to share with us any suggestions, how we could improve the breakfast experience, we would really appreciate it. Is it more about the quality of food and beverages that we serve or should we focus more on the menu and the choice of products? Sincerely, Joanna Piotrowska Guest Relations Manager

Dear Alban, Thank you for your high rating. We are glad that room we have prepared for you met your expectations. At the same time we would like to apologize for the inconvenience with our sauna. We realize how important is the moment of relaxation after the trip, which is why we are more sorry that our sauna refused to work :( We hope you will visit us again in the near future, and we will do our best to make your stay perfect. See you and greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Dear Sophie, Thank you very much for these kind and warm words and for highest rating :) We are extremely glad that your stay was pleasant, and that we had the pleasure of welcomed you in the past and each time we met your expectations - it's the biggest prize for us! Thank you one more time and we hope you will visit us again in the near future! See you and greetings from Warsaw, Kind regards Ernest Podgórski Guest Relations

Dear Dominique, We very appreciate regarding your high rating. Thank you also for your nice feedback. We are extremely glad that the room we have prepared for you met your expectation and you lived well in it. We would like to apologize for the inconvenience in the form of a tobacco smell-the more so because all our rooms are non-smoking. We are sorry that our breakfast didn't met your expectations, but thank you for your opinion and suggestions. I will share your comments with the restaurant's manager and we will try to do our best to make changes :) We hope you will visit us again and we will have an opportunity to surprise you positively :) See you and warm greetings from Warsaw. Kind regards Ernest Podgórski Guest Relations

Dear Michael. We very appreciated regarding your high rating about our hotel. We are extremely glad that your stay was pleasant - thank you also for your kind feedback :) We hope you will visit us again. See you and warm greetings from Warsaw. Ernest Podgórski Guest Relations

Dear Jean-Pierre, We would like to thank you for the high rating and for a lots of warm words. We are very happy that our decor and architecture has met your expectations and you spent a nice time with us. We also glad that our location has a good impact on your stay :) Thank you again and we hope that you will visit us again in the near future. See you and greetings from Warsaw :) Sincerely Ernest Podgórski Guest relations

Dear Nathalie, Thank you for your substantive opinions. At the same time, I would like to apologize to you for any inconvenience during your stay. But just such opinions as yours show us what else we need to change and what to work on to make your stay better. I promise to share your valuable comments with the whole team and we will do our best to correct any inconvenience as quickly as possible. We hope you will visit us again in the near future and we will have the opportunity to surprise you positively and make your stay perfect. See you and greetings from Warsaw :) Kind regards Ernest Podgórski Guest Relations

Dear Guillaume, We would like to thank you for your high rating and for a nice feedback, We are glad that your stay was pleasant and our restaurant and the room which was prepared for you met your expectations. We are also happy you liked a "Blue Monday" gift :) Thank you one more time and we hope to see you soon. Kind regards Ernest Podgórski Guest Relations