Hôtel Novotel Antwerpen

Dear Pierre-Henri, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Paula Albertema Sales & Banqueting Coördinator

Dear Philippe, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Paula Albertema Sales & Banqueting Coördinator

Dear Christine, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. The rooms on the 3rd floor are outdated indeed. The carpet is cleaned a few days ago, but is worn. Next year all rooms will be renovated in our hotel. For your next reservation I would like to advise you to use a room on the ground floor or 2nd floor. You can leave a note for us when you make a reservation and we will do our best to give you one or our best rooms then. You may always contact me as well on H0… Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Paula Albertema Sales & Banqueting Coördinator

Dear Haidar, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

Dear Robert, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For our VIP guests (Gold member & Platinum member) we always book a room on the ground floor as these are our best rooms and our VIP rooms. If you prefer a room on the top floor, no problem. Please let us know next time and we will book your room on the 3rd floor. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator