Swissôtel Merchant Court 4 estrellas

Nota de clientes de Avis 4.5/5 10.362 opiniones
Swissôtel Merchant Court
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habitación 1

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Le Club AccorHotels

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • No puedo disfrutar de la tarifa para socios

Has alcanzado el límite de 6 hoteles favoritos. Debes eliminar un favorito si deseas añadir uno nuevo.

Extras del hotel

  • Junto a Clarke Quay y cerca de los principales lugares de interés: Orchard Road, Chinatown

  • Piscina estilo resort con toboganes y bañera de hidromasaje exterior

  • Restaurante que sirve Peranakan y cocina internacional, servicio de habitaciones las 24 horas

  • Premiado spa de lujo suizo, Pürovel

  • Aparcamiento cubierto gratuito

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Servicios en el hotel y en las inmediaciones

Registro a partir de 15h00

Salida hasta 12h00

Servicios de pago

Servicios e información práctica
  • Wifi/acceso a Internet
  • Parking
  • Accesibilidad para personas con movilidad reducida
  • Hotel 100% para no fumadores
  • Aire acondicionado
  • Idiomas hablados en el hotel
Ocio y actividades
  • Piscina
  • Gimnasio a su disposición las 24 horas
  • Bienestar
Restauración
  • 2 restaurante(s)
  • 1 bar(es)
  • Servicio de habitaciones
Servicios de negocios
  • 5 sala(s) de reuniones
  • Hotel para convenciones

Localización del hotel

Swissôtel Merchant Court

20 Merchant Road
058281
singapur
singapore

Registro a partir de 15h00

Salida hasta 12h00

  • THE CENTRAL :   2,12,33,51,54,61 The Central

  • CLARKE QUAY :   North East (NE5) Clarke Quay

  • En avión

    SINGAPORE CHANGI INTL APT  A 22 km /13,67 millas

GPS :1.2883, 103.8458

Nuestros alojamientos

Las 476 modernas habitaciones y suites para no fumadores de nuestro hotel cuentan con acceso gratuito a Internet WIFI y magníficos servicios para huéspedes en viaje de placer o negocios.

Habitación Premier con cama king size

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Teléfono(...)

Habitación Premier con 2 camas individuales

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Advantage con cama king size

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Advantage con 2 camas individuales

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Executive con una cama king size

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Executive con 2 camas individuales

  • Maximum number of people : x3
  • Surface area : Desde 32
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Albornoz
  • Zapatillas
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Select con vistas a Clarke Quay

  • Maximum number of people : x3
  • Surface area : Desde 42
  • Views : Orientada al río *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación doble Premier

  • Maximum number of people : x4
  • Surface area : Desde 30
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Premier con cama king size y balcón

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación doble Premier con balcón

  • Maximum number of people : x4
  • Surface area : Desde 30
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Advantage Plus con cama king size

  • Maximum number of people : x3
  • Surface area : Desde 38
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Habitación Swiss Executive Plus con cama king size

  • Maximum number of people : x3
  • Surface area : Desde 30
  • Views : Orientada a la piscina, Orientada al río, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Estudio Swiss Select

  • Maximum number of people : x3
  • Surface area : Desde 43
  • Views : Orientada al río *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Suite Executive

  • Maximum number of people : x3
  • Surface area : Desde 113
  • Views : Orientada al río, Orientada a la ciudad, Orientada a la piscina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Aparatos para preparar café/té
  • Minibar(...)

Nuestros restaurantes y bares

BLUE POTATO

Tipo de cocina: Cocina temática

El restaurante Blue Potato ofrece un menú a la carta de cocina occidental con una exclusiva selección de vinos y bebidas. La cocina abierta con parrilla junto a la piscina le permitirá disfrutar de pintorescas vistas a Clarke Quay y el río Singapur.

Comida

12:00 - 15:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

18:30 - 22:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

ELLENBOROUGH MARKET CAFE

Tipo de cocina: Internacional

Disfrute de la gastronomía local e internacional en Ellenborough Market Café con especialidades chinas de la zona de los estrechos servidas en los elegantes salones interiores o al aire libre con magníficas vistas al río Singapur.

Más información y reservas

Comida

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

CROSSROADS BAR

Photo non contractuelle / Strictly non binding

El Crossroads Bar del vestíbulo ofrece el entorno idóneo para disfrutar de una relajante copa o de una reunión informal y se sirve una selección de bebidas con alcohol, tés, cafés y aperitivos ligeros en un acogedor lounge en el que desconectar de todo.

Tus reuniones y eventos

Nuestras salas de reuniones

  • Número de salas de reuniones: 5

  • Tamaño máximo: 680 m²

  • Capacidad máxima: 500 personas

  • Aforo máximo para banquetes: 60 personas

Más información
Sala de reuniones de Swissôtel Merchant Court

Valoraciones de
Swissôtel Merchant Court de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de AccorHotels 4.5/5

10.362 opiniones

excelente servicio y atención

Nota de clientes de Avis 4.5/5

Agustín M. M. Amigos - 30/04/2019 Valoración certificada de AccorHotels

muy confortable las comunidades y excelente desayuno.

Dear Mr. m., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. m. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Muy bueno excelente ubicación

Nota de clientes de Avis 4.5/5

Hebe B. En solitario - 25/04/2019 Valoración certificada de AccorHotels

Muy lindo. Confortable. Muy gentil todos. Muy bien ubicado!!!! Extraordinario

Dear Ms. b., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. b. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Disfrutamos de la ciudad y del hotel .

Nota de clientes de Avis 4.5/5

Anónimo Amigos - 24/04/2019 Valoración certificada de AccorHotels

Hotel muy bien situado, muy limpio, buen servicio, empleados amables.

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Muy buena atención

Nota de clientes de Avis 4.5/5

María D. M. Familias - 04/04/2019 Valoración certificada de AccorHotels

Cordial, prontos a brindar ayuda en cualquier hora. Todos los funcionarios muy atentos. Excelente desayunos. Me gustaría que tuvieran información de folleteria en español.

Dear Ms. De M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I have taken note of your comment to have leaflets in Spanish. Thank you for your feedback. I am delighted to learn that you had an enjoyable stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. De M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Muy buen servicio

Nota de clientes de Avis 4.5/5

Carlos B. Parejas - 04/03/2019 Valoración certificada de AccorHotels

Muy buena buena insfraestructura

Dear Mr. B., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Muy bien

Nota de clientes de Avis 4.5/5

L. H. A. Familias - 20/02/2019 Valoración certificada de AccorHotels

UNA EXPERIENCIA AGRADABLE, EL PERSONAL MUY CORDIAL Y AMABLE,LOS ALIMENTOS PARA TODO GUSTO.EN TÉRMINOS GENERALES ,ME SENTÍ MUY BIEN. EXCEPTO QUE LAS HABITACIONES LAS ARREGLAN TARDE Y NO CAMBIAN LAS TOALLAS A DIARIO. DE ESE HECHO FUI TESTIGO.ESO ME FASTIDIO .OTRO ASPECTO, COMPARTIMOS 3 PERSONAS LA HABITACIÓN Y COLOCABAN EL SHAMPOO, RE ACONDICIONADOR, JABÓN DE BAÑO, CREMA, ETC. PARA 2 PERSONAS NÒ PARA 3.

Dear Ms. L., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests' lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the towels not being changed, we do have sustainability cards for the changing of towels and bed linens in the room and bathroom. Sustainability is an integral part of Swissôtel Hotels & Resorts’ mission and vision. For your future visits, you may place the towels in the bath or shower if you wish to have them changed. Concerning the insufficient set-up of guest amenities, this is not acceptable and I have addressed this issue with our Executive Housekeeper to ensure that sufficient standard amenities are in place. Regarding the water leakage from the shower glass door, I have addressed this point with our Chief Engineer for review. Thank you for highlighting this to me and I sincerely apologize for the shortfalls and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Ms. L. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Excelente experiencia de alojamiento

Nota de clientes de Avis 4.5/5

Samuel B. Negocios - 06/02/2019 Valoración certificada de AccorHotels

Excelente servicio, habitaciones muy cómodas y la ubicación del hotel es de las mejores.

Dear Mr. B. Mora, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. B. Mora to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Alexander Kandalaft Executive Assistant Manager, Rooms Swissôtel Merchant Court 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… al… | www.swissotel.com/singapore-merchantcourt

Muy bien

Nota de clientes de Avis 4.5/5

Anónimo Parejas - 30/01/2019 Valoración certificada de AccorHotels

Muy agradable,personal excelente. Instituciones buenas. Ubicación excelente.

Dear Mr. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Excelente opción, ubicación, desayuno

Nota de clientes de Avis 4.5/5

Maria Familias - 11/01/2019 Valoración certificada de AccorHotels

Excelente ubicación, personal muy amable, desayuno muy vasto. Excelente opción para quedarse, hotel muy bonito.

Dear Ms. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt
Nota de clientes de Avis 4.5/5

Pilar Amigos - 10/12/2018 Valoración certificada de AccorHotels

Hotel bien situado cerca de tiendas y restaurantes, parada cercana de metro, a 10 minutos de Chinatown. Personal ambable.

Dear Ms. A., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us. My team and I are looking forward, dear Ms. A. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt
Nota de clientes de Avis 4.5/5

Jose G. Parejas - 08/11/2018 Valoración certificada de AccorHotels

Los vecinos de la habitación 209 nos impidieron dormir por tener una fiesta en su habitación que duró hasta las cinco de la madrugada. Nos quejamos a recepción y no tomaron ninguna medida, únicamente se disculparon al día siguiente y nos ofrecieron pagar el taxi al aeropuerto como desagravio, oferta que, naturalmente, rechazamos. Consideramos lamentable lo ocurrido y una grave falta de profesionalidad el no haber solucionado el problema de forma inmediata y contundente.

Dear Mr. G. Ventura, Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the noise from the neighboring room, I am very sorry that you were disturbed. My colleague should have stopped the noise disturbance by the other guests immediately. Thank you for highlighting this to me and please accept my sincere apology for the disturbance and inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. G. Ventura to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Buena localizacion

Nota de clientes de Avis 4.5/5

Angel Parejas - 01/11/2018 Valoración certificada de AccorHotels

Elegimos el hotel por la piscina y la localizacion. Disfrutamos de la ciudad y povo del hotel ya que preferimos estar fuera casi todo el dia

Dear Ms. C., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. C. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

El. Mejor Hotel en Singapur

Nota de clientes de Avis 4.5/5

Claudia P. Y. A. Familias - 29/10/2018 Valoración certificada de AccorHotels

Maravillosamente ubicado, limpio cuartos cómodos, en el. Centro de todo lo más interesante de la ciudad, lo pase increíble.

Dear Ms. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Ms. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Comodidad y buen servicio

Nota de clientes de Avis 4.5/5

Adrianz Parejas - 29/10/2018 Valoración certificada de AccorHotels

El trato del personal de recepción fue siempre cordial y agradable. La ubicación bastante céntrica y las instalaciones cómodas

Dear Mr. Z., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. Z. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

excelente

Nota de clientes de Avis 4.5/5

J Parejas - 18/08/2018 Valoración certificada de AccorHotels

muy satisfactoria

Dear Mr. P., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. P. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

La pasé de maravilla en el Swissotel Merchant Court

Nota de clientes de Avis 4.5/5

Jorge L. F. Amigos - 20/07/2018 Valoración certificada de AccorHotels

Simplemente fue maravillosa, su excelente ubicación, la atención amable y servicial de todo el personal del hotel me hicieron sentir como en casa y en los alimentos considero que cumplieron todos mis gustos y hasta creo que rebasaron por mucho lo que pensé encontrar.

Dear Ms. G., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. At the same time, I would like to invite you to share your review with fellow travellers on TripAdvisor at www.tripadvisor.com.sg/reviewit My team and I are looking forward, dear Ms. G. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt

Excelente servicio

Nota de clientes de Avis 4.5/5

Carmen R. Parejas - 27/06/2018 Valoración certificada de AccorHotels

Muy placentera

Dear Mr. M., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have met your expectations. My team and I are looking forward, dear Mr. M. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Excelente servicio y comodidad en este hotel.

Nota de clientes de Avis 4.5/5

Daniel Parejas - 04/06/2018 Valoración certificada de AccorHotels

Nunca tuvimos ningún problema, el desayuno fue muy agradable durante la estancia, excelente ubicación con respecto a la ciudad y personal amable que nos ayudó a conseguir transporte e información de la ciudad.

Dear Mr. S., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. I take your positive remarks as a reward for our efforts, but also as a challenge, to keep striving for excellence. I am delighted to learn that you had a pleasant stay with us and that the facilities and service rendered by our team have exceeded your expectations. My team and I are looking forward, dear Mr. S. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Confortable

Nota de clientes de Avis 4.5/5

Claudia Parejas - 21/05/2018 Valoración certificada de AccorHotels

Tranquilo. Muy amble y respetuoso el personal. Limpio, luminoso y espacioso.

Dear Mr. R., Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with one aspect of your stay. As for your feedback pertaining to the absence of the toothbrush/toothpaste, for Premier room category, toothbrush is not provided. Our housekeeping colleagues will be happy to provide our guests with this item upon request. Thank you for highlighting this to me and I am sorry for the inconvenience. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. R. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!

Casi perfecta

Nota de clientes de Avis 4.5/5

Pablo R. Parejas - 19/04/2018 Valoración certificada de AccorHotels

Solo use la habitacion, pero fue bueno saber que contaba con servicios inesperados como wifi movil gratuita y la pileta hasta las 22. Lo insatisfactorio fue que las ventanas estaban sucias del lado de adentro con grasa y asi siguieron durante toda la estadia. La iluminacion electrica en general era agradable pero no habia buena luz general como para organizar el equipaje comodamente sin luz natural. El termostato del aire acondicionado perdia la memoria cada vez que nos ibamos de la habitacion y volvia a 18 grados, que es muy frio para mi gusto por lo que cada vez que volvia a la habitacion tenia que reajustarlo. El resto de lanlimpieza, la atencion y el estado de las instalaciones estuvieron correctos. Podria decir que 500 dolares de blouqeo en la tarjeta de credito me parecio excesivo.

Dear Mr. B. Thank you very much for taking the time to participate in our online guest satisfaction survey. It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service. At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. The more I was concerned to learn that you were dissatisfied with some aspects of your stay. As for your feedback pertaining to the room window cleanliness, this is not acceptable and I have taken this issue up with our Executive Housekeeper to ensure proper cleaning of the entire area. Concerning the air condition thermostat, this point has been addressed with our Chief Engineer for review. Regarding the S$500 pre-authorization that has been taken as deposit upon check-in, this is meant to cover incidental charges during your stay with us. Upon your check-out, we have advised the bank to release the pre-authorized amount. This process can take a little time, as the local bank will liaise with the credit card issuing bank. I am sorry that our front desk colleague did not explain the details to you. I will be sending a copy of the pre-authorization reversal bank slip in a separate e-mail for your information. Thank you for your understanding and I sincerely apologize for the inconvenience caused. Please be assured that it is feedback such as yours that enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations. My team and I are looking forward, dear Mr. B. to welcoming you again at Swissôtel Merchant Court, Singapore. Best regards, Rainer Tenius General Manager Swissôtel Merchant Court, Singapore 20 Merchant Road | Singapore 058281 Tel: +6… | Fax: +6… ra… | www.swissotel.com/singapore-merchantcourt Be a member, live it well. Enroll to Swissotel Circle!
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