Mercure Hotel Berlin am Alexanderplatz 3 estrellas

Nota de Tripadvisor 3.5/5 1.589 opiniones
+ 14 Servicios
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Habitación 1

Número de personas
Edad de los niños
Mejor precio garantizado ¿Cómo funciona?

Le Club AccorHotels

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • Puedo disfrutar de la tarifa para socios

Extras del hotel

  • Un total de 198 amplias y confortables habitaciones con balcón

  • Estratégico enclave en pleno corazón de Berlín

  • Acceso gratuito a Internet WIFI

  • Moderno bar en el hotel con exquisitas especialidades regionales

  • Aparcamiento y servicio de alquiler de bicicletas

Servicios en el hotel y en las inmediaciones

Registro a partir de 15h00

Salida hasta 12h00

Servicios de pago

Servicios e información práctica
  • Registro en línea
  • Wifi/acceso a Internet
  • Parking
  • Accesibilidad para personas con movilidad reducida
  • Se admiten mascotasServicios de pago
  • Recepción abierta las 24 horas
  • Entrada antes de hora/salida tardíaServicios de pago
  • Lavado en seco / planchadoServicios de pago
Restauración
  • Desayuno
  • 1 bar(es)
  • Servicio de habitaciones
Ocio y actividades
  • Alquiler de bicicletas
Servicios de negocios
  • Business corner
  • Servicio disponible fotocopia/impresión

Localización del hotel

Mercure Hotel Berlin am Alexanderplatz

Mollstrasse 4
10178
berlin
alemania

Registro a partir de 15h00

Salida hasta 12h00

  • ZOOLOGISCHER GARTEN :   200 MOLL/OTTO-BRAUN-

  • OLYMPIASTADION :   U2 ALEXANDERPLATZ

  • En avión

    SCHOENEFELD A 17 km /10,56 millas

  • En tren

    BERLIN HAUPTBAHNHOF A 4,2 km /2,61 millas

GPS :52.524891, 13.420068

Nuestros alojamientos

Disfrute de una de las 186 recién renovadas habitaciones del hotel de 3 estrellas Mercure Hotel Berlin Alexanderplatz, con una superficie de 30 m², o una de las 12 suites de 60 m². Habitaciones Standard con 2 camas individuales o cama doble. Las 12 Las lujosas habitaciones Privilege cuentan 2 camas individuales y las suites con 2 dormitorios con una cama individual. Internet WIFI gratuito en todas las habitaciones. Alojamiento gratuito para un niño menor de 12 años en la habitación de sus padres.

Habitación Standard con 2 camas individuales

  • Maximum number of people : 2
  • Surface area : Desde 30
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Televisión por cable/satélite
  • Teléfono de marcación directa

Habitación Standard con una cama doble

  • Maximum number of people : 2
  • Surface area : Desde 30
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Televisión por cable/satélite
  • Teléfono de marcación directa

Habitación Standard con una cama doble, sofá y balcón

  • Maximum number of people : 3
  • Surface area : Desde 30
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Televisión por cable/satélite
  • Teléfono de marcación directa

Suite de categoría superior con 2 camas individuales

  • Maximum number of people : 4
  • Surface area : Desde 60
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Televisión por cable/satélite
  • Teléfono de marcación directa

Habitación de categoría Superior con 2 camas individuales

  • Maximum number of people : 4
  • Surface area : Desde 60
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Televisión por cable/satélite
  • Teléfono de marcación directa

Nuestros restaurantes y bares

BAR

Photo non contractuelle / Strictly non binding

Relájese y diviértase en nuestro bar tras una larga jornada de trabajo o bien disfrute de la vida nocturna berlinesa con un delicioso cóctel, cerveza o copa de vino de nuestra selecta carta de vinos Mercure. Nuestro bar abre de 14:00 a 2:00 horas.

Cena

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Valoraciones de
Mercure Hotel Berlin am Alexanderplatz de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de AccorHotels 3.9/5

1.579 opiniones

tripadvisor

Valoración de TripAdvisor 3.5/5

1.589 opiniones

Estancia agradable

Nota de clientes de Avis 3.9/5

Anónimo Familias - 20/07/2019 Valoración AccorHotels

Todo fue muy bien.

Dear Estevez Acevedo M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Falta renovar

Nota de clientes de Avis 3.9/5

Anónimo Negocios - 06/07/2019 Valoración AccorHotels

La moqueta en los pasillos muy manchados, falta limpieza. El personal en recepción les falta una sonrisa.

Dear Christine J., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our house is continuously being renovated and we are constantly working on creating a homely character in all rooms. We will be happy to incorporate your impressions into the design of the next modernisation measures. Some of our rooms have already been renovated, a carpet has been completely omitted, we have already been able to gain positive experience in these rooms and will incorporate this experience in further modernisation measures. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Deben mejorar

Nota de Tripadvisor 3.5/5

Trek03871211562 En pareja - 08/06/2019 Valoración certificada de TripAdvisor

El personal es malisismo, le pregunte sobre la ubicacion de una calle con el mapa en mano y me envio a otra, en las pocas ocaciones que pregunte algo simpre con mal humor y nunca dando una solucion, Un calos de 32 grados y ningun ventilador ni nada todo el sol.- En fin malisimo para el precio

Hello, Thank you for taking your time to tell us about your experience in our hotel. Our hotel has a small number of ventilators - our employees are anxious to distribute the available ones. Sorry if you don't get one, but did you ask at the reception? Thank you for the advice to the staff at reception, we will use this for our next internal trainings. Regards Steffen Hacker Front Office Manager

Adecuado

Nota de Tripadvisor 3.5/5

Verónica M En pareja - 26/03/2019 Valoración certificada de TripAdvisor

Lo mejor del hotel es la ubicación, se nota que es un hotel antiguo, limpio y la cama buena. El plato de ducha muy pequeña La calefacción antigua pero buenísima, regulable la temperatura como hacía años que no veía pero funcionaba muy bien El desayuno caro para lo qué ofertaban

Dear Veronica, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Best regards, Paul Kubusch

Vistas Magníficas

Nota de clientes de Avis 3.9/5

José M. Familias - 04/03/2019 Valoración AccorHotels

Habitaciones amplias y con unas vistas espectaculares, en general bien. Lo Único negativo es un sobrecoste que nos cobraron en el hotel aduciendo que eran impuestos del gobierno, habíamos pagado la totalidad del precio del hotel a la agencia de viajes.

Dear Jose M. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In addition to the extra fee you specify, this is a local tax (City Tax). In 2014, the Berlin Senate introduced this tax. This tax has to be paid by every guest travelling privately directly on arrival. This tax is included in your booking confirmation. We regret that you may not have recognized this information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Excelente elección en Berlín

Nota de clientes de Avis 3.9/5

Nancy S. Parejas - 08/01/2019 Valoración AccorHotels

Estuvimos muy cómodos en el hotel. Son habitaciones amplias y excelente ubicación. Muy bien comunicado y un magnifico desayuno. Los servicios en general muy buenos y a precios razonables.

Dear Nancy S., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Kauf Customer Care ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Genial

Nota de clientes de Avis 3.9/5

Carlota Amigos - 23/12/2018 Valoración AccorHotels

Un hotel muy correcto , con todo lo necesario . Me encanto

Dear carlota M., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, i.A. Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Buena

Nota de clientes de Avis 3.9/5

Fabio J. Negocios - 04/11/2018 Valoración AccorHotels

Agradable, pero falto atención a al momento del checkin, lo genera una prevención para la estadía. Aunque posteriormente la persecución fue diferente.

Dear Mr. j., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

Hotel recomendable para conocer el centro de la ciudad

Nota de clientes de Avis 3.9/5

Mark Negocios - 01/10/2018 Valoración AccorHotels

Sin ningún contratiempo y según lo previsto ya que no era la primera vez que me alojaba allí.

Dear Marcelino V., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland T +49 (0)30… -0 | F +49 (0)30… -57 E-mail: h8… | mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… Like us on Facebook: http://bit.ly/FacebookMercureAlex

ESTANCIA EN BERLIN

Nota de Tripadvisor 3.5/5

jmespasa2018 En pareja - 13/09/2018 Valoración certificada de TripAdvisor

Establecimiento en edificio antiguo, peculiar para ser un Mercure, pero la experiencia ha sido agradable, especialmente buena la ubicacion, habitacion grande camas muy comodas, desayuno muy completo, la decoracion muy espartana y lo peor la calidad del aparato de television que se veia fatal

Dear jmespasa2018, we very much appreciate your comments regarding your stay at the MERCURE Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. We hope you will come back and see us again soon. Best regards, Mr. Steffen Hacker Front Office Manager

Buen trato

Nota de clientes de Avis 3.9/5

Everardo En solitario - 24/08/2018 Valoración AccorHotels

Excelente

Dear Everardo G., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

No recomendado en verano

Nota de clientes de Avis 3.9/5

Cesar C. Amigos - 07/08/2018 Valoración AccorHotels

No tiene aire acondicionado y en época de verano hace mucho calor en las habitaciones. Personal muy atento.

Dear Cesar Eduardo C. Palacio, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Hotel funcional con habitaciones amplias y a 3 minutos de Alexplatz

Nota de clientes de Avis 3.9/5

Angel F. G. Familias - 07/08/2018 Valoración AccorHotels

En cuanto al hotel ok. Lo esperado de la cadena Accor. Donde se equivocan es en los desayunos. 18 euros diarios para una familia de 4 personas son 72 euros solo en desayunar. Imposible. ¿El resultado para el hotel? Que en la esquina tiene una pequeña cafeteria que ofrece desayunos a 8 euros y está llena a reventar. Sugiero que ofrezcan un "pack familia" a 30 o 35 euros y generaran unos ingresos que hoy no tienen (ni van a tener)

Dear Angel Faustino G., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We find the breakfast from 12,00 Euro per day / person sufficient - Please do not misunderstand, but we have a rich breakfast buffet, where our guests in peace and time to enjoy the start of the day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex
Nota de clientes de Avis 3.9/5

Hernando M. Familias - 24/07/2018 Valoración AccorHotels

pesima, horrible las habitaciones sin aire acondicionado con temperaturas de noche de hasta 35 grados porque si se habrían las ventanas el ruido de la avenida era insoportable,por encima de los niveles permitido por ley para dormir, la siguiente habitación hicieron fiesta todas las noches , con alto ruido llamamos a recepción y no hicieron nada. muy mal todo horrible. pague 120 euros diarios en un hotel que no merece ni una estrella,

Dear hernando m. mora, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We always strive to meet our guest's whishes and expectations, unfortunately it occurs that we cannot meet all requirements. Our rooms meet a 3*** standard and have been approved by Accor Hotels. Air conditioning is not part of our interior. If you have read this on the internet, please let us know where you found the information. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Estancia agradable

Nota de clientes de Avis 3.9/5

Alejandro Familias - 24/07/2018 Valoración AccorHotels

En todo momento aprecié cordialidad, en el trato y en la facilidad de ayuda, el hotel, está muy céntrico. El desayuno lo considero muy caro, pero hay miles de alternativas, eso no es problema. Relación calidad precio buena. Muy limpio y espacioso todo. Muchas gracias, porque han contribuido a que mi estancia sea súper agradable junto a mi familia.

Dear Alejandro C., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin am Alexanderplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Correcta

Nota de clientes de Avis 3.9/5

Sebastián Negocios - 07/06/2018 Valoración AccorHotels

La experiencia fue correcta. Considero elevado el precio del desayuno

Dear Sebastian L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We find the breakfast from 12,00 Euro per day / person sufficient - Please do not misunderstand, but we have a rich breakfast buffet, where our guests in peace and time to enjoy the start of the day. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Pudo ser mejor

Nota de clientes de Avis 3.9/5

Alejandra B. Parejas - 14/05/2018 Valoración AccorHotels

A la vista la fachada del hotel no es muy llamativa ni moderna, pero el interior estuvo mucho mejor. El personal nos indico que la hora de entrada era a las 3 pm, siendo las 9 am solicitamos check in anticipado pero nos dijeron que era imposible ya que las habitaciones estaban ocupadas. Aparentemente si habian habitaciones disponibles pero adicionalmente nos comunicaron que el costo era de 30 euros por lo que decidimos esperar a las afueras y retornar a la hora indicada. Llegamos a las 2:45 y habian personas haciendo el check in (no eran las 3 pm como nos indicaron) asi que procedimos a hacerlo y nos dieron nuestras llaves. El ascensor al parecer estaba en mantenimiento porque tenia un mecanismo adicional en la puerta para poder llamarlo; en nuestra habitacion que era confortable y amplia nos percatamos que la luz principal no funcionaba. Avisamos a recepcion y nos dijeron que al dia siguiente enviarian un tecnico para que la revise; nunca vino nadie y a la hora del check out nos indicaron que no tenian tecnicos disponibles. En los 4 dias no nos volvieron a abastecer de articulos de limpieza (shampoo, jabon, etc) tuvimos que racionar los que nos entregaron el primer dia. El personal en general a la hora de ingreso o salida del hotel no saludaba, estaban mas preocupados en sus labores que en los huespedes.

Dear Sholange B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your period we could not perform an early check in, since no rooms were available. Our guests can use the room until 12 o'clock. An early check in is possible on availability. Since all rooms have been booked, it was unfortunately not possible in your case. We ask for your understanding. If the rooms are cleaned before 3pm, then the guests are already left in the room. As you noticed, our elevators are being modernized, so a push button is temporarily in place - We apologize for this and hope you have used our offers for these circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Correcta, sin mas

Nota de clientes de Avis 3.9/5

Enrique H. R. Familias - 04/01/2018 Valoración AccorHotels

El precio me ha parecido excesivamente caro, para un tres estrellas, al igual que el desayuno a 18 € por persona. Pedimos cama supletoria y no se molestaron en contestar, la pusieron pero de muy mala calidad, con una ondulacion en parte central. Baño muy bien, cama mattimoniotambien, dimensiones adecuadas, buena ubicacion. Falta minibar en la habitacion.

Dear Pilar C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our guests can have a breakfast from 9.00 euros per day / person. This Notice / this information we have to many requests from our guests already started a year ago and attached directly visible next to the entrance to the breakfast room and also on the television in the lobby. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager ________________________________________ Mercure Hotel Berlin am Alexanderplatz AGON am Alexanderplatz GmbH Mollstraße 4 10178 Berlin Deutschland ________________________________________ T +49 (0)30… -0 F +49 (0)30… -57 E-mail: h8… mercure.com/8312 / accorhotels.com AGON am Alexanderplatz GmbH | Sitz der Gesellschaft: Berlin | Handelsregister: AG Charlottenburg HRB 80137 Geschäftsführer: Ingo Volckmann | Ust-IdNr.: DE 21… __________________________________________ Like us on Facebook: http://bit.ly/FacebookMercureAlex

Regular

Nota de Tripadvisor 3.5/5

952hugov En pareja - 04/10/2017 Valoración certificada de TripAdvisor

La habitación es muy amplia pero mal amueblada,esto la hace sentir vacía y el diseño del mobiliario inadecuado del montón. El servicio del bar muy malo y los elevadores inadecuados, mal calculados para la máxima demanda y lentos

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager

No merece ser un Mercurej

Nota de Tripadvisor 3.5/5

Beatrizd2 En pareja - 14/09/2017 Valoración certificada de TripAdvisor

Hotel con potencial, por el tamaño de las habitaciones y baño, pero con falta total de mantenimiento. Alfombran manchadas y olorosas, manchas en las paredes, moscas en el cuarto, baño sucio. No merece ser un Mercure, nunca estuve en uno que me resultará tan desagradable. Tengo fotos de todos las cosas.

Dear Beatriz, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin am Alexanderplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steffen Hacker Front Office Manager
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