Fairmont Resort & Spa Blue Mountains, MGallery 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.2/5 4.935 opiniones

Mejor precio
garantizado
Fairmont Resort & Spa Blue Mountains, MGallery - Image 1
Fairmont Resort & Spa Blue Mountains, MGallery - Image 2
Fairmont Resort & Spa Blue Mountains, MGallery - Image 3
Fairmont Resort & Spa Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Descripción

Extras del hotel

  • Todo el esplendor de la naturaleza a sus pies

  • Jardines paradisíacos

  • Nuestro galardonado espacio infantil KidsZone

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Nuestros alojamientos

Take advantage of our Flight + Hotel offers

Discover
Discover

Localización del hotel

Fairmont Resort & Spa Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Teléfono
Fax +61 2 4785 0001

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Servicio de transporte
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.2/5  4.935 opiniones

Valoración de TripAdvisor  4.0/5  3.394 opiniones

Avoid room with interconnecting door at all costs

Nota de Tripadvisor 3.0/5

Lauren H Valoración certificada de TripAdvisor

Wonderful location but stay spoiled a bit by a lot of small annoyances. We arrived at 3.30pm and there was about a 30 min wait to check in. I can live with that and accept it was a prime time but I was really upset when I asked the main reception if I could use the Accor member check in line (as a member) and was told no, everyone needs to use the one line at peak check in time, and then saw at least three men swan into that line and get served without waiting while I as a female with a tired child languished in the main line. How unfair and not a good start! Once I finally got to check in the process was good. Got to room (private patio room 140) which was lovely and nice view. I noticed the locked interconnecting door and that a lot of noise seemed to be coming from under the door but that wasn’t a major problem until the next morning. Went to the cafe adjacent to reception and ordered hot chocolates and cakes from the cabinet (they don’t do Devonshire tea so if you see anything on their website that they do it’s not accurate). Ended up waiting about 30mins for the hot chocolates which was annoying as we wanted to get outside to take sunset photos but the quality was reasonable. Still no sign of the cakes by the time we finished the drinks. We ended up asking a waiter I said since the cakes were just pre made can’t I just come up and get them myself instead of waiting for ages longer. He brought them 5 mins later and apologised - the long wait was due to a lack of plates which doesn’t make sense to me, would have been happy to have it on the side of my hot chocolate saucer instead of waiting 30 mins. Cakes were nice. Grounds of hotel very pretty and good opportunities for autumn photos. Got to see the ponies and nice playground. Dinner was room service (two cheese burgers and a kids fish and chips) and the quality was fairly good although strangely one of our adults burgers arrived on a smaller plate with fewer chips. The ordering system said 40 mins but it was just over an hour which is understandable for a public holiday. Went to the indoor pool at 8.30pm and it was empty which was fantastic and we really enjoyed the pool, spa and sauna. Bed was comfortable but the sleep was rudely interrupted by a massive argument by the couple in the next room that started just before 7am , we could hear everything through the interconnecting thin door and it was aggressive and went on for about an hour. It was actually very upsetting and not a good way to be woken up on holiday, just when I was about to call the reception to see what could be done it stopped when they loudly announced it was time for them to go to breakfast but by then there was no hope of us getting back to sleep. This is the kind of experience I would expect in a low class motel in a sketchy area not an expensive resort. We went to breakfast at 9am and found the buffet to be great , good food and good selection and replenished often. We had a school holiday activity hair braiding appointment booked for 10.20 and that was wonderful (book these activities early as many were turned away) although took over an hour (totally fine by me) but by then we had been locked out of our room (was expecting it to maybe take 30 mins giving us time to brush teeth back in room before leaving). The ladies doing the braiding and nails were amazing! Love their work! So wonderful and kind - kudos to them. Over the phone the reception was fine about us checking out half an hour late due to the hair braiding but I was a bit upset that the same reception man that didn’t allow me to use the member check in made a big deal about me not being able to show him my id to get back into my room when we got locked out due to expired keys, (handbag was in room) had the keys in my hand and could tell him my name , room and all details so it was not like we didn’t have proof of having been there. Would expect better for the money paid. Was not asked how my stay was when checking out but thought - why not - I’ll give unsolicited feedback and the reception staff member did apologise about the noise but said as they are full the conditions aren’t ideal at the moment and recommended requesting quiet room with no interconnecting door next time. Overall would consider returning as lots of an activities for kids, lovely location and views and many of the staff were amazing but would only go if they could guarantee room with no interconnecting door as to me it feels unsafe now. I want to emphasise I have no issue with kids noises as I have a kid myself but adults who have no consideration and have aggressive arguments at 7am are awful, and the hotel really needs to put sound proofing on interconnecting doors.

Shocking service bad attitude filthy room.

Nota de Tripadvisor 1.0/5

WangC280 En familia - Valoración certificada de TripAdvisor

The customer service displayed was appalling. I never expected such treatment at an Accor property. The executive manager’s rudeness mirrored that of the front-line staff. Upon arrival, the front desk couldn’t locate my booking, wasting nearly 10 minutes repeatedly questioning me where I made booking. When I advised I booked through accor website as I am a member she still couldn’t locate my booking. I had to run back to my car to retrieve my phone. Despite being assured my room was ready at 1:30 and my luggage already in it, I found the room empty. Even after lodging a complaint, my luggage didn’t arrive until an hour later, the manager assured the luggage with me soon but didn’t arrive until 3:30 . The room was not only worn-out but also filthy, with hair left in the bed and a dusty phone and light Avoid this place if possible; I wouldn’t return even if you paid me.

Great experience for a special occasion

Nota de Tripadvisor 5.0/5

Sharon S Valoración certificada de TripAdvisor

This review is only for the HighTea as we live locally. We chose this experience to celebrate my sisters birthday. When we arrived we were greeted and shown to a beautifully set table with white linen cloth and napkins and lovely patterned china. The windows were open as it was a lovely day and the view was spectacular. We had the standard high tea with tea or hot chocolate and requested several refills of our drinks. The food was fresh, tasty and beautifully presented and the staff were friendly and attentive. A family at the next table had the children’s afternoon tea for their two boys which was absolutely lovely. We will definitely be looking for another excuse to go again as it was comparable with afternoon teas we’ve had in London - but the view was better.

Dear X6044GTsharons, Thank so much for the amazing review, so glad you enjoyed your time with us. It was great to see that High Tea was a highlight for you, and you enjoyed the spectacular view on offer. Hopefully we can welcome you back again soon. Kind Regards, Charlie Young General Manager

3 * Fsmilienhotel - kein Luxus Fsirmont

Nota de Tripadvisor 2.0/5

MS360 En familia - Valoración certificada de TripAdvisor

3*Familienhotel aber kein Fsirmont Luxus Hotel Waren während den Weihnachhtsferien im Hotel. Die Lage des Hotels direkt an den Blue Mountains ist prima. Die Zimmer sind einfach eingerichtet - das Bett war durchgelegen. Großteil der Infrastruktur des Hotels ist komplett veraltet - 1970/80 Jahre und absolut renovierungsbedürftig. Das italienische Restaurant war trotz hoher Auslastung geschlossen und das Steakrestaurant nur zur Hälfte buchbar. Alles wirkte sehr schmuddelig. Die Wäsche im Zimmergang lag 2 Tage. Das Personal war bemüht und fleißig - aber überlastet. Besser wäre es als 3 Sterne Familienhotel zu verkaufen

Precioso

Nota de Tripadvisor 5.0/5

Mugalari En pareja - Valoración certificada de TripAdvisor

Este hotel es una pequeña joya. Tremendamente acogedor, con amable personal y unas habitaciones muy bien decoradas, confortables y con unas preciosas vistas a las blue mountains. Como punto negativo decir que no tiene wifi gratuito, lo que es un fastidio y resulta incomprensible en un hotel hoy día y más de esa categoría y que el servicio de habitaciones incluye un cargo extra "porque sí". También decir que está bastante alejado de Leura, en el campo de golf y que llegar allí es como atravesar un laberinto.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 1.353 opiniones 8.2/10 Ubicación
  • 2.603 opiniones 6.4/10 Habitación
  • 2.786 opiniones 7.8/10 Servicio
  • 25 opiniones 6.6/10 Internet
  • 1.558 opiniones 5.5/10 Comida
  • 786 opiniones 4/10 Limpieza
  • 700 opiniones 6.9/10 Desayuno
  • 601 opiniones 5.2/10 Relación Calidad/Precio

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Leura

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.