Mercure Sheffield St Paul's Hotel & Spa 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.8/5 1.103 opiniones

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Mercure Sheffield St Paul's Hotel & Spa - Image 1
Mercure Sheffield St Paul's Hotel & Spa - Image 2
Mercure Sheffield St Paul's Hotel & Spa - Image 3
Mercure Sheffield St Paul's Hotel & Spa - Image 4
119 Norfolk street, S1 2JE SHEFFIELD, Reino Unido

Descripción

Extras del hotel

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Nuestros alojamientos

Localización del hotel

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
Reino Unido

GPS:53.380455, -1.468413

Teléfono
Fax +44 114 278 2076

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones
Cerca de la propiedad
  • Aparcamiento

THE YARD

El restaurante Yard at St. Pauls le sorprenderá con su amplia oferta de platos de cocina británica contemporánea y suculentos bistecs de carne, así como deliciosos platos de pescado fresco y exquisito marisco.

Valoraciones de nuestros huéspedes

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Más información

Clasificación de ALL  3.8/5  1.103 opiniones

Valoración de TripAdvisor  4.0/5  3.723 opiniones

10 years of poor service

Nota de Tripadvisor 2.0/5

JaneH2329 De negocios - Valoración certificada de TripAdvisor

I first reviewed this hotel nearly 10 years ago. At the time I suggested that building and location were good but service was poor. Fast forward 10 years and once again I review the hotel. A series of minor issues this week, compounded by finding out that I am expected to pay an extra £10 per visit to the pool. No notification of this on booking, confirmation, nor on check in. At Paul’s has a monopoly in the city centre of Sheffield and treats guests with disdain.

Broken equipment and Spa- were not told before paying.

Nota de Tripadvisor 3.0/5

PurpleWolfZo Valoración certificada de TripAdvisor

Me and a friend booked a day pass for £25 each- were really excited to go as a treat. Were left disappointed- hot/cold shower felt like a regular shower temperature,with the cold not working. Ice room was open but not on, with no ice. The steam room, sauna and aroma room were all poor quality- all rooms were the same- steamy. There was no difference in the temperature or heat of the rooms, which we were expecting, especially because the sauna was supposed to be hot. The thing we found most disappointing was that we weren't made aware of any of the issues beforehand- as we had paid on the day at reception. All of the regulars said this was a common occurance with broken/ poor quality equipment. We ended up staying there for 30 mins before deciding to complain to reception, who said they were hoping for it to be fixed in a few weeks. Even if it was fixed, we both decided we wouldn't come again. Only saving element was that we were refunded quickly.

Dear PurpleWolfZo Thank you for your review after your recent visit to the spa at the Mercure Hotel in Sheffield. Please accept our apologies that you were not informed prior to your arrival regarding certain things that were out of order will make sure your comments are passed on to the Spa manager for him to review your comments and pleased you got your refund very quickly and efficiently. Yours sincerely Mercure Hotel and Spa Sheffield

Rooms fine, customer service lacking

Nota de Tripadvisor 3.0/5

justaperson2018 Valoración certificada de TripAdvisor

We attended a wedding here, and stayed the night. The hotel room was clean, comfortable and spacious, however there were several things that were not ideal. Trying to book took a lot of effort and was far from smooth. We were given a specific contact via the wedding party. From that email we were told that someone would contact us on a given date to make the booking. They didn't. After several tries, I got in touch with a staff member, who took some details and sent a confirmation email. However they didn't ask how many nights we would be staying, or which day we would arrive. Eventually I managed to get in touch with them again to correct this, but I had to chase up the confirmation, which had evidently been forgotten. At the wedding reception itself, we were so crammed in that the waiting staff couldn't get round our table. Therefore, half the guests on the table did not receive bubbly for the toasts; and we had to pass the plates across the table ourselves. Also, if anyone wanted to get up from the table, we all had to shuffle along, almost onto each other's laps, to enable it! On the night we stayed, I asked the receptionist what time breakfast would be in the morning (a Saturday). She said 7 - 9 am. It seemed somewhat early, but there was no information in the room to contradict it, so we set an alarm, got up considerably earlier than we would have liked to, and came downstairs to discover that in fact breakfast went on until 10.30. Not exactly a relaxing start to the day. Overall, then, the customer service we receive rather took the shine off what should have been a special stay. I do hope things improve for future guests.

Cómodo, confortable e ideal para viajes de negocios

Nota de Tripadvisor 5.0/5

phd-organa De negocios - Valoración certificada de TripAdvisor

Este hotel queda en el centro de la ciudad de Sheffield. Las instalaciones son modernas y el servicio es de alta calidad. Cuenta con SPA e incluye una pileta cubierta, ideal para cuando viajas en época de clima fresco y quieres ejercitarte. Asimismo, las habitaciones son amplias y cuentan con escritorio. Es decir, si viajas por negocios o una actividad que requiera utilizar tu computador, tendrás comodidad para hacerlo.

Buena situación, pero habitaciones oscuras

Nota de Tripadvisor 2.0/5

NachoCM De negocios - Valoración certificada de TripAdvisor

La situación es excelente, y las zonas comunes amplias y de diseño atractivo, sin embargo, lo más determinante en mi experiencia fue la falta de luz en la habitación. La única que hay sólo sirve para encontrar la cama, pero hasta para vestirse hay poca luz. Por lo demás, el personal es bastante poco amable y el acceso a internet utiliza un sistema de bonos, que ademas de ser bastante caros, son engorrosos. Teniendo en cuenta que el acceso gratuito empieza a ser común en todo tipo de hoteles, en un 4* me parece inexcusable.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 941 opiniones 9.2/10 Ubicación
  • 1.732 opiniones 5.5/10 Habitación
  • 1.394 opiniones 7/10 Servicio
  • 26 opiniones 8/10 Internet
  • 590 opiniones 4.7/10 Limpieza
  • 483 opiniones 8/10 Desayuno
  • 449 opiniones 5.9/10 Instalaciones
  • 392 opiniones 4.6/10 Área de Bienestar

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Sheffield

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.