Hotel Novotel Le Havre Centre Gare

Dear Alejandro M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christel Bras, General Manager

Monsieur G., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Christel Bras, Directrice

Dear Mr B., Thank you for the great review of our hotel! Regarding the pre-authorisation, it is a new process by Accor called the fast check-out. To avoid the queue at the reception when there are a lot of departure, we take a pre-authorisation during your check-in for the amount of your stay + 50€ in case of extras. The morning of your check-out you receive a copy of your invoice, if everytihng is correct, you can drop your key in the Welcome box at the reception, without having to queue at the reception. The amount of your invoice is charged on your pre-authorisation and the rest is restituted. You also receive your receipt along with your invoice by email the same day. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christel Bras, General Manager

Dear JOSE C., Thank you for taking the time to tell us about your experience at the Novotel Le Havre Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very surprised about your remarks regarding the rooms. Our Housekeeper checks every room in order to make sure they are clean. I will inform her about your remarks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christel Bras, General Manager

Dear LUISA CRISTINA R. RAMIREZ, We very much appreciate your comments regarding your stay at the Novotel Le Havre Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mrs Bras, General Manager

Dear Mr A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mrs Bras, General Manager