Grosvenor Hotel Adelaide 3 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.8/5 3.901 opiniones

Grosvenor Hotel Adelaide - Image 1
Grosvenor Hotel Adelaide - Image 2
Grosvenor Hotel Adelaide - Image 3
Grosvenor Hotel Adelaide - Image 4

Descripción

Hotel aprobado por ALLSAFE

Extras del hotel

Nuestras 7 salas de reuniones en una planta exclusiva ofrecen aforo para entre 10 y 300 personas. Disfrute de un entorno que fusiona a la perfección la elegancia histórica con la tecnología de vanguardia, incluido el sistema de mensajería "See Me Now".

Nuestros alojamientos

Take advantage of our Flight + Hotel offers

Discover

Localización del hotel

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Aparcamiento
  • Mascotas no permitidas
  • Accesible para silla de ruedas
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Instalaciones libres de humos
Cerca de la propiedad
  • Aparcamiento

Desayuno

Foto no contractual

Empiece el día con un delicioso desayuno diario en el restaurante Federal o disponible en el servicio de habitaciones desde las 6:30 h. Disfrute de una amplia selección de platos fríos y calientes servidos con café recién hecho y una variedad de tés.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  3.8/5  3.901 opiniones

Valoración de TripAdvisor  3.0/5  3.061 opiniones

Peor hotel que he visto en mi vida

Nota de clientes de Avis 0.5/5

Carlos A. Parejas - Comentarios confirmados ALL

Desagradable. Cuando llegamos el personal de Recepcion fue malísimo y tardaron más de 45 mins en subir las maletas a la habitación. Tuvo que llamar la agencia de viajes al hotel para exigir que nos subiesen las maletas a la habitación porque en recepción se negaban a cogernos el teléfono. Para rematar tan pésima experiencia nos pusieron en una habitación cuya última remodelación data de 200 años atrás como mínimo y con un ventilador de enchufe para hacer las funciones de aire acondicionado

Dear Carlos, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I will certainly be speaking to our Front Office Manager in regards to the level of service the front desk team have demonstrated, I am a little surprised as for a considerable amount of time, the hotel’s greatest strength has been the staff given the general average condition of the hotel for which we are unable to deny. It is not being of a standard we would like to be recognised for, please be assured your comments will be investigated for the staff involved. Please accept my sincere apologies for the decline in the hotel’s standards. To help understand while hoping to add clarity to the situation of the hotel, the hotel was sold in 2018 and where it was the intention of the new owner to close and redevelop the hotel in 2021 but with the impact covid has had on the building industry this has been delayed until the end of this year. Recognising the condition of the hotel was not meeting the minimum brand standards of a Mercure and Ibis hotel and although still managed by Accor, at the beginning of 2021 a conscious decision was made to close the Ibis section while also removing the Mercure brand to then reposition it as an economy style offering thus return the hotel to its original name the Grosvenor Hotel Adelaide. There is certainly no denial that the hotel does require a complete redevelopment. I am sorry that on this occasion we did not meet full expectations, but I assure you the areas of concern you have raised will be follow-up by our hotel management. I sincerely hope that we have the chance to welcome you back in the near future. Sincerely, Courtney Assistant Front Office Manager

Habitación oscura y lúgubre

Nota de clientes de Avis 2.0/5

Anónimo Negocios - Comentarios confirmados ALL

El hotel está bien situado. La habitación muy oscura y anticuada. El desayuno muy flojo.

Dear Francisco Javier, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincerest apologies for your overall experience at our hotel. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Decepcionante

Nota de clientes de Avis 1.5/5

Anónimo Amigos - Comentarios confirmados ALL

El hotel está antiguo. La habitación no estaba muy limpia, tenía una telaraña bastante grande entre la ventana y las cortinas. Faltaba Gel en el baño, no nos pusieron. La mevera hace mucho ruido. El aire acondicionado es antiguo y también hace ruido. Es molesto. Por suerte, solo pase una noche en este hotel. Si tengo que estar reportando y dando mi queja en recepcion por todo, se me va el día en ir mostrando quejas. Por lo que decidí aguantarme e irme a conocer la ciudad. Tampoco debo perder mi tiempo en reportar cada cosa que deberia estar correcto, para eso tendran personal que se encarguexde supervisar. No me gusto nada este hotel.

Dear Maria Silvia, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Please accept our sincerest apologies for your overall experience at our hotel. We were saddened to read that your room and the hotel was not up to expectations as while we are unable to deny the general condition of the room and hotel given its age, the hotel conducted a de-branding exercise in 2021 by removing the Mercure brand and returning the hotel to its original name the Grosvenor Hotel Adelaide to enable us to reposition it as an economy hotel in the twilight of its existence as the intention is to completely redevelop the property in the not-too-distant future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Courtney Assistant Front Office Manager

Buena ubicación

Nota de clientes de Avis 3.0/5

Teresa C. Familias - Comentarios confirmados ALL

El personal es agradable y colaborador. El edificio necesita reforma. La habitación tenía una pequeña ventana a patio interior pequeño (no hay ventilación). El pasillo está lleno de columnas en el medio.

Dear Maria, We appreciate you taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. I'm pleased to read you found our staff friendly and location great, it however saddened me to read that was all you liked about your stay with us. We have a strange layout here at our hotel, being that we were built 102 years ago we have a different structure compared to modern day hotels. I am sorry the room did not meet expectations; however, I can assure you the other room categories are different and not all the same. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Sincerely, Courtney Assistant Front Office Manager

Normalillo

Nota de Tripadvisor 3.0/5

NariNari_Viajera En pareja - Valoración certificada de TripAdvisor

Habitaciones algo antiguas. Sin aire ni calefacción. Tiene un sistema de aire que no funcionaba bien. Ni frío ni calor. A poco tiempo del centro andando. El desayuno no probamos. Fueron amables u nos guardaron un día entero las maletas para ir al kangaroo island

Dear NariNari_Viajera, Thank you for taking the time to tell us about your experience at the Grosvenor Hotel Adelaide. Your comments and feedback are extremely important to us and we thank you for sharing them with us. Please accept my sincere apologies for the room being too cold. Unfortunately, we have a centralised air-conditioning system at the hotel, due to which we do not have individual temperature controls in the room. We apologies for any discomfort you experienced during your stay. Overall, we sincerely hope your stay was comfortable and we do appreciate you sharing your concerns and honest feedback with us. It is our hope that you will consider staying with us again, and giving us the opportunity to better serve you. Sincerely, Courtney, Assistant Front Office Manager

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 2.213 opiniones 9.1/10 Ubicación
  • 3.481 opiniones 5.2/10 Habitación
  • 2.422 opiniones 9/10 Servicio
  • 45 opiniones 6.7/10 Internet
  • 1.830 opiniones 4.5/10 Comodidad
  • 1.560 opiniones 4.6/10 Limpieza
  • 1.314 opiniones 1.9/10 Instalaciones
  • 809 opiniones 2.9/10 Ambiente

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Adelaide