Hotel Sofitel Strasbourg Grande Ile 5 estrellas

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Sofitel Strasbourg Grande Ile
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habitación 1

Número de personas
Edad de los niños
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Le Club AccorHotels

Gratis: conviértete en miembro

Cuando hago una reserva en este hotel:

  • Gano puntos Estatus y Recompensa

  • Puedo utilizar mis puntos Recompensa

  • Me beneficio de las ventajas

  • Puedo disfrutar de la tarifa para socios

Has alcanzado el límite de 6 hoteles favoritos. Debes eliminar un favorito si deseas añadir uno nuevo.

Extras del hotel

  • Nuestro flamante restaurante rinde un claro homenaje a los mejores productos de Alsacia

  • Bar de cócteles con terraza con vistas a un monumento Patrimonio de la Humanidad por la UNESCO

  • El encanto de un viñedo en Estrasburgo

  • Un hotel ubicado en pleno centro con lo mejor de la ciudad de Estrasburgo a sus pies

  • Aparcamiento cubierto y servicio de aparcacoches

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Servicios en el hotel y en las inmediaciones

Registro a partir de 15h00

Salida hasta 12h00

Servicios de pago

Servicios e información práctica
  • Registro en línea
  • Wifi/acceso a Internet
  • Parking
  • Accesibilidad para personas con movilidad reducida
  • Se admiten mascotas 0.00 EUR
  • Serv. de guardería a solicitud
  • Hotel 100% para no fumadores
  • Aire acondicionado
  • Idiomas hablados en el hotel
  • Recepción abierta las 24 horas
  • Entrada antes de hora/salida tardía
  • Lavandería
  • Boutiques/compras
  • Portero
  • Conserje
Restauración
  • Desayuno
  • 1 restaurante(s)
  • 1 bar(es)
  • Servicio de habitaciones
Ocio y actividades
  • Gimnasio
  • Masaje
  • Serv. de guardería a solicitud
  • Excursiones en barco
Servicios de negocios
  • 16 sala(s) de reuniones
  • Centro de negocios asistido
  • Servicio disponible fotocopia/impresión
Mensaje de información

Para su información: debido a la venta, la Gran Isla de Estrasburgo estará cerrada al tráfico (entrada/salida) del viernes 26 a las 22:00 al sábado 27 de julio a las 23:00. Le informaremos del cierre veraniego del restaurante entre el 5 y el 25 de agosto.

Localización del hotel

Sofitel Strasbourg Grande Ile

4 place Saint Pierre le Jeune
67000
estrasburgo
francia

Registro a partir de 15h00

Salida hasta 12h00

  • SOFITEL STRASBOURG GRANDE ILE :   A, B, C, D et F Homme de Fer

  • En avión

    FRANKFURT A 250 km /155,36 millas

  • En avión

    KARLSRUHE BADEN A 60 km /37,29 millas

  • En avión

    STRASBOURG ENTZHEIM A 19 km /11,81 millas

  • En tren

    STRASBOURG A 1,5 km /0,93 millas

GPS :48.585184, 7.746356

Nuestros alojamientos

Estas renovadas habitaciones en Estrasburgo proveen un ambiente cálido. Tras cada cama, los pasajes de los "Serments de Strasbourg" narran la historia de la ciudad. Descubra la decoración tradicional de este hotel de lujo con comodidades exclusivas.

HABITACIÓN CLASSIC con una cama queen size

  • Maximum number of people : ‌2
  • Surface area : Desde 17
  • Views : Orientada al patio *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Set de café/té(...)

HABITACIÓN SUPERIOR con una cama king size o 2 camas individuales y vistas al jardín

  • Maximum number of people : ‌2
  • Surface area : Desde 20
  • Views : Orientada al jardín *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Set de café/té(...)

HABITACIÓN SUPERIOR con una cama queen size, balcón y vistas al jardín

  • Maximum number of people : ‌2
  • Surface area : Desde 20
  • Views : Orientada al jardín *
  • Assets : Balcón *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

HABITACIÓN LUXURY con cama king size o 2 camas individuales y vistas al jardín o a la plaza

  • Maximum number of people : ‌3
  • Surface area : Desde 24
  • Views : Orientada al jardín, Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

SUITE JUNIOR con una cama king size y zona de salón

  • Maximum number of people : ‌4
  • Surface area : Desde 30
  • Views : Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

SUITE PRESTIGE con una cama king size, salón independiente y vistas al jardín

  • Maximum number of people : ‌4
  • Surface area : Desde 53
  • Views : Orientada al jardín *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

SUITE LUXURY PRESTIGE con 2 camas king size, 2 dormitorios, salón y vistas a la plaza

  • Maximum number of people : ‌6
  • Surface area : Desde 82
  • Views : Orientada a la ciudad *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

SUITE OPERA con una cama king size y terraza con vistas a la plaza y la catedral

  • Maximum number of people : ‌4
  • Surface area : Desde 97
  • Views : Orientada al jardín, Orientada a la ciudad *
  • Assets : Habitación en esquina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

SUITE IMPERIAL, 2 camas king size, 2 dormitorios y terraza con vista a la plaza y la catedral

  • Maximum number of people : ‌6
  • Surface area : Desde 148
  • Views : Orientada a la ciudad *
  • Assets : Habitación en esquina *

* En función de la disponibilidad del hotel

  • Internet inalámbrico en habitaciones
  • Internet de alta velocidad
  • Albornoz
  • Zapatillas
  • Carta de almohadas(...)

Nuestros restaurantes y bares

TERROIR & CO

Tipo de cocina: Francés

La cocina de nuestro chef pone de manifiesto el rico patrimonio culinario alsaciano. En el restaurante Terroir & Co, con su experto personal, sus 51 vinos Grand Cru y sus exquisitos productos, podrá conocer la mejor gastronomía de Alsacia.

Comida

12:00 - 14:30

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

19:00 - 22:00

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

BAR LE LINK

Photo non contractuelle / Strictly non binding

Atraviese las puertas de cristal de este bar de Estrasburgo y descubrirá un elegante ambiente retro con colores vivos, flores frescas y decoración típica de los años 40 que crean un ambiente acogedor en el que disfrutar de los cócteles de nuestro barman.

Comida

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Cena

  • Lun
  • Mar
  • Miér
  • Jue
  • Vier
  • Sáb
  • Dom

Tus reuniones y eventos

Nuestras salas de reuniones

  • Número de salas de reuniones: 16

  • Tamaño máximo: 224 m²

  • Capacidad máxima: 180 personas

  • Aforo máximo para banquetes: 120 personas

Más información

Valoraciones de
Sofitel Strasbourg Grande Ile de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de AccorHotels 4.4/5

8.433 opiniones

tripadvisor tripadvisor

Valoración de TripAdvisor 4.5/5

1.748 opiniones

Certificado de excelencia de TripAdvisor
Certificado de excelencia 2019

Agradable estancia

Nota de clientes de Avis 4.4/5

G A. Parejas - 26/06/2019 Valoración certificada de AccorHotels

Agradable

Dear Guest, I would like to thank you for taking the time to share your feedbacks about your stay the Sofitel Strasbourg Grande Ile. We do our best so that every minute spent with us is a delight, and I am glad to read that your experience met your expectations and that you had a pleasant stay. However, I am attentive to your remark regarding our staff at the check-out. We are very happy to welcome new people to our teams, but you understand that some of our collaborators need a little time to fully master the processes. We present you our most sincere apologies for the inconvenience you encountered and hope that you do not have a bad memory of your departure. I do hope to welcome you back on your next journey to the Alsatian capital. Yours sincerely, Laetitia Arnold Head of Guest Experience

Muy bueno todo

Nota de clientes de Avis 4.4/5

Margarita Amigos - 29/05/2019 Valoración certificada de AccorHotels

Estancia muy agradable. Habitaciones buenas pero armario pequeño y con falta de cajones.Desayuno fantástico y personal agradable y atento

Dear Guest, It is a real pleasure to discover that your recent stay in our House was a success, especially thanks to the kindness and the attentive service of our staff and our tasty French breakfast. Each of our collaborators is committed to making your stay at our hotel an unforgettable experience. Therefore, I was happy to be able to share with them your nice comments about their service. Our guests’ satisfaction is our everyday priority! However, I am sorry to read that your room did not meet your expectations, especially regarding the storage capacity. Indeed, we have taken into account your remark about the size of the wardrobe. As an indication, depending on the room you booked, the size of the wardrobe varies, and this occurs even in the same type of room. As a consequence, I shared your review with our Front of the House Director, so that we would be able to give you a more appropriate room, if it is available during your next stay. I very much look forward to welcoming you back in Sofitel Strasbourg Grande Ile in the nearest future. Yours sincerely, Laetitia Arnold Head of Guest Experience

Excelente atencion

Nota de clientes de Avis 4.4/5

Jose F. En solitario - 19/05/2019 Valoración certificada de AccorHotels

Muy satisfactoria

Dear Guest, I would like to thank you for giving us these precious minutes to answer our Guest Satisfaction Survey. The superb notations and the comment you gave to our establishment are signs of success for us, in our ongoing quest for excellence. We do our best to make your stay an unforgettable experience and we are glad to read that yours was very satisfying. Be assured that I have already forwarded your warm compliments to all our teams. We do hope to have the pleasure to greet you again at Sofitel Strasbourg Grande Ile, on your next journey to our beautiful city! Kind regards, Laetitia Arnold Head of Guest Experience

Impecable. Excelente atención.

Nota de clientes de Avis 4.4/5

Ruben Parejas - 13/05/2019 Valoración certificada de AccorHotels

Desde el recibimiento de Sofía (recepción), cuya calidez y simpatía resume la conducta del personal, el desayuno, instalaciones, etc., un gran nivel. Muy recomendable.

Dear Guest, Many thanks for having taken the time to complete our Guest Satisfaction Survey card after your sojourn at the Sofitel Strasbourg Grande Ile. It is with pleasure that I discover your very positive review about the attentive service of our personal, and especially Sofia. She is very touched by your compliments, as she is working every day to make your experience memorable. I am also glad that you appreciated our tasty French breakfast. We also thank you for recommending our House. Until we can welcome you again on your next journey to the European capital, please accept my sincere greetings. ¡Hasta muy pronto! Laetitia Arnold Head of Guest Experience

Esperaba algo mas

Nota de clientes de Avis 4.4/5

Fernando Parejas - 07/05/2019 Valoración certificada de AccorHotels

Esperaba mas del hotel. El personal muy amable, el lobby buen, excelente desayuno y restaurantes. Pero las habitaciones no estan a la altura de todo esto, no son buenas y los baños son aún peores.

Dear Guest, I would like to thank you for having taken the time to answer our Guest Satisfaction Survey. This provides us the necessary information to always improve the quality of our services at Sofitel Strasbourg Grande Ile. I sadly note that your stay at our hotel couldn’t meet your expectations, especially regarding your room and its bathroom. Our hotel was built in 1964 and is the first Sofitel in the world, which means we must compose with this building and its configuration. We therefore acknowledge that changes regarding some of our areas and rooms need to be made and will be planned as soon as possible. However, we wanted to inform you that our house has several types of rooms at your disposal and the room you occupied is one of the second category. Several types of our rooms are more spacious, offer different layouts and another view. We believe that a different product would answer your needs and would definitely have your approval. Our booking agents stay at your disposal to offer you the best offer that could meet your expectations. The next time you want to book a room, I suggest you to contact our Reservations Manager at the following email address: H0… She will be happy to recommend a more suitable product to you. Nevertheless, it is with great pleasure that I read your positive review regarding our staff as well as your breakfast and dinner in our restaurant. I will not fail in relaying your impressions to all of our teams, who have their heart set on making each of your stays unforgettable. I very much look forward to welcoming you back to our House in the near future and hope to have the pleasure of meeting you at this occasion. Yours sincerely, Laetitia Arnold Head Guest Experience

Mrs Silvia b.

Nota de clientes de Avis 4.4/5

Silvia B. Parejas - 05/05/2019 Valoración certificada de AccorHotels

Excelente. Magnifico hotel. Servicio impecable. Heavenly Bed. .. Desayunos deliciosos. Nos quedamos fascinados. Vamos a regresar una y mil veces. Gracias por tan bella experiencia .

Dear Guest, Many thanks for this very positive feedback! You have taken the time to complete our Guest Satisfaction Survey and we do appreciate it. I am delighted to read that you had such a beautiful experience, thanks to the comfort of your room and of our exclusive beds “MyBed”, as well as our delicious breakfast with Alsatian flavors and the impeccable service of our collaborators. Your satisfaction is the greatest reward for them, who are working every day to ensure you an outstanding service. I would like to thank you one more time for your praise and we await your next journey to Strasbourg with impatience to welcome you again in our Alsatian House. Best regards, Laetitia Arnold Head of Guest Experience

Magnifica estancia

Nota de clientes de Avis 4.4/5

Jose M. F. Familias - 19/04/2019 Valoración certificada de AccorHotels

Todo ha sido perfecto, personal atento y amable, habitación limpia y muy confortable, buena ducha, muy buenas toallas. El desayuno también fantástico.

Dear Guest, I would like to thank you for taking the time to share your feedbacks about your stay the Sofitel Strasbourg Grande Ile. We do our best so that every minute spent with us is a delight, and I am pleased to read that you appreciated the comfort of your room, our tasty French breakfast and the kindness of our collaborators. However, I am attentive to your remarks regarding the quality of our coffee at breakfast. Be sure that I pass your comment on our Food and Beverage Director. Moreover, I paid attention to your words concerning the check-out, and I am glad that we quickly found a solution. We nonetheless apologize for this event. Your review is important and allows us to improve even more our quality of service. I hope to welcome you back on your next journey to the Alsatian capital. Yours sincerely, Laetitia Arnold Head of Guest Experience

Un placer

Nota de clientes de Avis 4.4/5

Cecilia Parejas - 16/04/2019 Valoración certificada de AccorHotels

Debo elogiar la habitacion en cuanto a comodidad, servicios y limpieza, como la esmerada atencion del personal de recepcion, que se destaco por su amabilidady buena disposicion.

Dear Guest, It is a real pleasure to discover that your recent stay in our House was a success, especially thanks to the comfort of your room as well as the kindness and the attentive service of our staff. Each of our collaborators is committed to making your stay at our hotel an unforgettable experience. Therefore, I was happy to be able to share with them your nice comments about their service. Our guests’ satisfaction is our everyday priority! I very much look forward to welcoming you back in Sofitel Strasbourg Grande Ile in the nearest future. Yours sincerely, Laetitia Arnold Head of Guest Experience

Pesimo

Nota de clientes de Avis 4.4/5

José L. Parejas - 09/04/2019 Valoración certificada de AccorHotels

El cuarto que nos dieron la cama súper vencida Un ruido espantozo , desde las 6 am llega un camión A recoger las toallas del hotel , luego la obra y por último el cuarto toda toda la tarde le da el sol Y el hotel no quizo prender los aires , nunca volveré ni lo voy a recomendar

Dear Guest, Thank you for taking the time to write to us further to your stay at Sofitel Strasbourg Grande Ile. It is important for us that our guests express their impressions to offer services that are always closer to perfection. We do everything in our power to make an experience in our establishment a pleasure at every moment, and I am chagrined to read that yours has not lived up to your expectations. I would like to sincerely apologize for the discomfort caused by the noises that distributed you in the early morning. We are aware of the problem of noise pollution, and we are doing our best to limit the noise level in the street. Moreover, I pay much attention to your feedback regarding the comfort of our bedding. Please note that we have at Sofitel Hotels the same type of high-end bedding called “MyBed”; composed of a firm mattress, a feather mattress topper and high-quality bedlinen for the comfort of our guests. However, some of our customers may not appreciate the soft and warm comfort of the duvet. In any case, I have taken note of your preference for a less heated room. We thank you again for your comments, it contributes to our ongoing pursuit of excellence. I hope that these unfortunate situations will not prevent us from welcoming you back to our hotel and make you live the true Sofitel experience. Best regards, Laetitia Arnold Head of Guest Experience

Un gran descubrimiento

Nota de clientes de Avis 4.4/5

Francesca Parejas - 22/02/2019 Valoración certificada de AccorHotels

Sencillamente genial. Hotel muy céntrico, habitación muy confortable, personal muy amable y eficiente. Un gran descubrimiento.

Dear Guest, I would like to thank you for taking the time to fill in our Guest Survey and share with us your impressions with your excellent grades about the Sofitel Strasbourg Grande Ile. This questionnaire provides us the necessary information to maintain our high standard services. I am pleased to learn that your room, our staff and our ideal location in the heart of Strasbourg succeed in making your stay in our hotel a memorable moment. Each of our collaborators is working to provide you with a 5-star quality service, and your feedback is a great reward for their commitment! I was happy to be able to forward your enthusiastic comments about their service. I very much look forward to welcoming you back on your next journey to the Alsatian capital. ¡Gracias y hasta pronto! Cécile Neves Front of the House Director
Nota de clientes de Avis 4.4/5

Jaime Negocios - 27/01/2019 Valoración certificada de AccorHotels

El hotel tiene un problema importante para los que nos alojamos varios días. Cada 3 meses me alojo con ustedes 6 días ( 24 al año ) y siempre me encuentro con el problema de capacidad del armario. Es una vergüenza tener toda la ropa repartida por la habitación porque en el armario no entra. Baje a quejarme el primer día y me dijeron que no había habitaciones con armario más grande. Esto es absolutamente falso porque otros compañeros tenían armario mucho más grande. No sé si es peor el armario o que mientan a un cliente. Desde luego creo que deberían dar solución a este problema o en mi caso tendré que buscar otro alojamiento.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Survey and to tell us about your experience. I wanted to contact you personally in order to handle your complaint. Please accept my sincere apologies regarding the inconvenience that you faced during your stay in our hotel. I am very sorry to read that we did not meet your expectations, especially regarding the storage capacity of the room. Indeed, we have taken into account your remark about the size of the wardrobe. As an indication, the category of rooms that you usually book has several arrangements available, and that is the reason why you may have found some differences between the wardrobes. As a consequence, I shared your review with our Front of the House Director, so that we would be able to give you a more appropriate room during your next stay. Moreover, regarding your comment towards our Ambassadors, I wanted to ensure you that they are always doing their best to guarantee the best stay possible with us. I’d like to inform you that when you asked for a room with a larger wardrobe, there was no immediate availability. Consequently, we couldn't have answered your request. We would like to express our sincere apologies for this event, which does not reflect the quality of the services we wish to offer. For your next reservation at our hotel. I stay personally at your disposal to make sure that your stay will be more enjoyable. I very much look forward to welcoming you back to our house in the near future and hope to have the pleasure of meeting you at this occasion. Kindest regards, Laetitia Arnold Head of Guest Experience

Agradable

Nota de clientes de Avis 4.4/5

Jose M. F. G. Negocios - 24/01/2019 Valoración certificada de AccorHotels

Estuvo muy bien, simplemente que yo me llamo jose Manuel Fernandez G., lo anotaron mal en recepción, incluso me llegó un mensaje, para abandonar la habitación un día antes al que tenía reservado.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. In Sofitel, we do our best so that every minute spent with us is a pleasure, which is why I am sorry to read that we didn't fully meet your expectations, especially regarding the wrong writing of your name. After multiple searches, it turned out that your information were not correctly entered in your file, this is the reason why your name was miswritten in the Guest Survey that you have recently received. I personally alerted the Front of the House Director. She is joining me to present our sincere apologies for this event, which does not reflect the quality of the services we wish to offer. I hope this inconvenience did not affect your stay with us. In order to reinstate your trust in Sofitel, I am offering you an upgrade in one of our Luxury room (subject to availability) the next time you visit our hotel. To do so, I invite you to contact me directly, when you book your future stay. I will also follow up with our Customer Relations teams to ensure that you receive the utmost care. I hope that we will have the occasion to welcome you back soon. Kindest regards, Laetitia Arnold Head of Guest Experience

Estancia estupenda.

Nota de clientes de Avis 4.4/5

Miren E. E. B. Negocios - 21/01/2019 Valoración certificada de AccorHotels

Estuve de viaje de trabajo y la localización del hotel es fantástica. A mano de casi todo, además de un lugar tranquilo. Estancia cómoda, trato inmejorable del personal y servicios impecables del hotel.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. It is a pleasure to know that your stay with us was enjoyable. Your comments are a real reward for all of us who love to satisfy our guests even more. I am delighted to read your positive review regarding our staff and the excellent location of our House at the heart of the capital of Alsace. I will not fail in relaying your impressions to all of our teams, who have their heart set on making each of your stays unforgettable. However, we have taken into account your disappointment concerning the quality of our offer at breakfast. Be sure that I pass your comment on our Food and Beverage Director. Your remarks allow us to improve even more our quality of service. We would be very pleased to welcome you back in our Alsatian House in the nearest future. Un cordial saludo, Laetitia Arnold Head of Guest Experience

4 Días en Strasbourg

Nota de Tripadvisor 4.5/5

Nomad54150464463 En pareja - 02/01/2019 Valoración certificada de TripAdvisor

Hotel muy céntrico y con habitaciones amplias y muchos extrasDestacar su bar lobby y restaurante para tomar una copa o cenarDesayuno muy completo y con un servicio de carta muy atento y buen servicio

Dear guest, Thank you for choosing to stay at Sofitel Strasbourg Grande Ile, and for taking the time to pass on your feedback. I am delighted to hear that you had a nice time with us and hope that we will have the pleasure to welcome you again soon. Kind regards, Laetitia Arnold - Head of Guest Experience

Como siempre, excelente

Nota de clientes de Avis 4.4/5

Jr Negocios - 20/10/2018 Valoración certificada de AccorHotels

Grandes profesionales, muy atentos, el personal es el mejor que uno se puede encontrar. La única objeción es que ya no dejan en la habitación la bolsa de cortesía con asas de cuerda que iba tan bien.

Dear Guest, Thank you for taking the time to complete our guest comment card during your recent stay at the Sofitel Strasbourg Grande Ile. It is with great pleasure that we receive your compliments regarding our service and I will not fail to share your appreciations with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. Nevertheless, I see through your notation that several moments of your experience were not completely satisfying, especially regarding the Club Accorhotel. Please feel free to give us further comments about what was wrong in the check-in. Your feedback is extremely valuable to us in our constant efforts to improve the quality of service that we offer our guests. I hope to have the pleasure of meeting you at our hotel in the near future. Yours sincerely, Laetitia Arnold Head Client Experience

Es un hotel confortable y el personal es muy atento a la solicitud de los huéspedes.

Nota de clientes de Avis 4.4/5

Carlos C. Parejas - 15/10/2018 Valoración certificada de AccorHotels

La experiencia fue muy buena porque nos encontramos con un Hotel de buen nivel y con un clima por parte del personal muy acogedor.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. I immediately shared with our teams your positive comments. A real reward for all of us who love to satisfy our guests even more. Nevertheless, I see through your notation that several moments of your experience were not completely satisfying, especially regarding the size of your room. I understand your disappointment about the size of your room. Our hotel has been built in 1964 as the first Sofitel hotel in the world, that mean we must compose with this building and its configuration. Please feel free to give us further comments. We are pleased to discuss with our guests and learn what went wrong in order to keep improving our services. I very much look forward to welcoming you back to Sofitel Strasbourg Grande Ile in the near future and hope to have the pleasure of meeting you at this occasion. Yours sincerely, Laetitia Arnold Head Client Experience

Bien

Nota de clientes de Avis 4.4/5

Jose C. Negocios - 13/10/2018 Valoración certificada de AccorHotels

Bien

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Survey. We do our best so that every minute spend with us is a pleasure, that is why, I am sorry to read that we didn't fully meet your expectations. I understand your disappointment about the size of your room. Our hotel has been built in 1964 as the first Sofitel hotel in the world. As of today, we must compose with this building and its configuration. Furthermore, our hotel is on the “Grande Ile” of Strasbourg, listed as a world heritage at Unesco. I would like to inform you that our hotel has six room categories with different sizes and views. Our reservation agents are at your entire disposal to propose you the best offer which could fit to your expectations. The next time you want to book a room I offer you to contact Delphine, our Reservation Manager at the following mail address: H0… She will be happy to present you the different rooms that we propose and which we hope will answer more to your expectations. Moreover, I can see through your note that the loyalty program Le Club AccorHotels has not been the subject of your satisfaction during your stay. Please feel free to give us further comments about what was wrong. Your feedback is extremely valuable to us in our constant efforts to improve the quality of service that we offer our guests. We would be very pleased to welcome you back in our House the nearest future. Yours sincerely, Laetitia Arnold Head Client Experience

Una sola noche, pero muy satisfactoria

Nota de clientes de Avis 4.4/5

Víctor Negocios - 08/10/2018 Valoración certificada de AccorHotels

La cama era muy cómoda, y el servicio de desayuno excelente, así como la atención en recepción. La única pega es que la habitación es realmente pequeña.

Dear Guest, Further to your stay at the Sofitel Strasbourg Grande Ile, I would like to thank you for taking the time to complete our Guest Satisfaction Survey. It is with great pleasure that we receive your compliments regarding our service and breakfast. I will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. Nevertheless, I see through your comments that several moments of your experience were not completely satisfying, especially regarding the size of your room. I understand your disappointment about the size of your room. However, our hotel has been built in 1964 as the first Sofitel hotel in the world, that mean we must compose with this building and its configuration. Please feel free to give us further comments. We are pleased to discuss with our guests and learn what went wrong in order to keep improving our services. I very much look forward to welcoming you back to Sofitel Strasbourg Grande Ile in the near future and hope to have the pleasure of meeting you at this occasion. Yours sincerely, Laetitia Arnold Head Guest Experience

excelente atención

Nota de clientes de Avis 4.4/5

Daniel K. Amigos - 08/10/2018 Valoración certificada de AccorHotels

Muy bien atendido. Me dieron up-grade a una habitación maravillosa

Muy buena

Nota de clientes de Avis 4.4/5

Cristina En solitario - 24/09/2018 Valoración certificada de AccorHotels

Dos noches en un e torno agradable, céntrico y el personal que habla español muy amable

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