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I would like to contact a mediator after a dispute during my stay unsolved amicably.

Guests should first contact customer services or the hotel to attempt to resolve the dispute amicably. If the response is negative or in the absence of a reply within sixty (60) days as from the claim, guests can contact a Mediator . It’s the Mediator for Travel and Tourism for ACCORHOTELS Group hotels, hotels managed by the AccorHotels Group or franchised hotels that have decided to have recourse to the Mediator for Travel and Tourism. Guests can contact the Mediator within twelve (12) months of the first claim.


Contact details:

  • The Mediator:
  • Claim mailing address:
  • Referral form:
  • Information:

This response has been useful ?

We have updated the programme’s General Conditions of Use to reflect these new features. These General Conditions of Use will automatically come into effect on 1st January 2017. We invite you to read them now: