Swissôtel Amsterdam 4 stars

Customer review rating (ALL Rating) 4.3/5 1,208 reviews

Swissôtel Amsterdam - Image 1
Swissôtel Amsterdam - Image 2
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Damrak 96, 1012 LP AMSTERDAM, Netherlands

Description

Hotel extras

  • Central location, just a few steps from Dam Square and Central Station

  • On foot, discover the hidden treasures of Amsterdam within walking distance

  • Modern amenities, a fitness center and conference rooms

  • International cuisine with a view at the Royal 98 restaurant

  • Situated in a historically significant landmark building

Our accommodation(s)

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Hotel location

Swissôtel Amsterdam

Damrak 96
1012 LP AMSTERDAM
Netherlands

GPS:52.373403, 4.893462

Telephone
Fax +31 20 522 3225

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROYAL98

ROYAL98 is an Italian food concept in the centre of Amsterdam where pasta's, thin-crust wood oven pizza and freshly made salads play a central role. Guests can enjoy an all-day menu and being ensured of fresh and organic ingredients from local suppliers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,208 reviews

TripAdvisor Rating  4.5/5  1,672 reviews

Certificate of excellence 2023

Not recommended at all

TripAdvisor rating 1.0/5

Daniel G TripAdvisor review

Location is nice, in the centre of the city. But very poor service, rooms are due of maintenance and staff are not friendly at all. Didn’t recognise my Accor Diamond status even thought I’ve talked to the Manager Mr Andrea but noting change. There are many options around an a much better price.

Location is the only good point

Customer review rating 2.5/5

Laura A. Families - Confirmed reviews ALL

I have booked 2 suites for me and my family. On the day of arrival only 1 room was ready by 3 pm the room was located on the 5th floor so I waited with my family. The room was newly renovated. After almost 1 hour my room was ready with my disappointment the room was not on the same floor but the first floor, completely different obviously not renovated no plugs on the bedside tables and no mirror in the room. Old couch and not clean I had to call to have the floor cleaned. I have highlighted at the front desk that it’s not client friendly to select 2 different rooms for the same group of guest as the comparison is obvious and that I would have liked to be on the 5th floor as my family. The lady at the front desk has not managed my complaint she just said to try to ask again tomorrow. Again the hotel is in a great location but the experience was not at the level

Dear Ms. A., Thank you for taking the time to provide us with your feedback. We are delighted to hear that you appreciate our location in the vibrant heart of Amsterdam, which is indeed one of our most praised features. Furthermore, it's reassuring to know that our loyalty program meets your expectations. However, we regret to hear that certain aspects of your stay did not align with the high standards we strive to uphold. We take great pride in the elegance and cleanliness of our accommodation, and it disappoints us that this was not reflected in your experience. Please be assured that we continuously focus on maintaining our rooms, and while some have been recently renovated, we are actively working to ensure all our accommodations meet our guests' expectations. We are also committed to providing tranquil environments for our guests, and we regret if the noise levels did not contribute to a restful stay. Regarding the service you received, we pride ourselves on our staff's attentiveness and are disheartened if we appeared to fall short in addressing your concerns with the care and promptness you deserved. We truly value your patronage and hope that we will have the opportunity to restore your confidence in our hotel. Rest assured, we are dedicated to creating enjoyable and comfortable experiences for all our guests. We look forward to the pleasure of seeing you again. Best regards, Wencke Bolsius, General Manager

Location is nice,but some rooms need to take steps and to haul your luggage is an issue, especially if you check in late in the night

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Had room 241 and was rather difficult to haul the luggage. There was a lady at front desk and bell service to bring the luggage. That area is very inconvenient for elderly people to access.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you enjoyed the central location of our hotel. We regret to hear of the challenges you faced with luggage transportation within our hotel, particularly in accessing room 241. While we strive to maintain a seamless experience for all guests, we understand that in this instance, the convenience was not as expected. Please accept our sincere apologies for this. We do offer bell services to assist with luggage when possible and are continuously exploring ways to enhance accessibility for all our guests. Your feedback is invaluable to us in this endeavor. Rest assured, we remain committed to providing service that meets the high standards of Swissotel Amsterdam, which includes personalized service and attention to detail. We hope that the overall positive aspects of your stay will encourage a return visit. Best wishes, Wencke Bolsius, General Manager

Great location and the hotel team are super helpful

Customer review rating 5.0/5

Ian Friends - Confirmed reviews ALL

Everything about this hotel is great. It was great to be a stones throw from everything but still benefit from a quiet room. Thanks for a great stay

Dear Ian, Thank you for your kind review. It is a pleasure to learn that you have enjoyed your stay with us! We are thrilled that the efforts of our dedicated team have been recognized and appreciated; ensuring our guests feel supported is a cornerstone of the personalized service we aim to provide. Additionally, your appreciation for the tranquility of our rooms, despite our central city location, is highly valued. It is wonderful to know that our soundproofed accommodations, featuring triple glazed windows, allowed you a peaceful retreat after a day of exploration. Thank you once again for choosing Swissotel Amsterdam, and for highlighting these aspects of your stay. We look forward to welcoming you again. Best regards, Wencke Bolsius, General Manager

Very pleasant stay

Customer review rating 4.5/5

P. Couples - Confirmed reviews ALL

Quiet and pleasant room. Very friendly staff ( desk and breakfast ). Hotel location ideal for tourism downtown. Central station at walking distance.

Dear Mrs. p., Thank you for taking the time to share your review. It is delightful to hear that you found our location ideal for exploring the downtown area and that the proximity to the Central Station added convenience to your visit. The comfort and tranquility of our rooms are aspects we take great pride in, so knowing they contributed to a pleasant stay is most gratifying. While we receive many compliments on our food offerings, we regret to hear that some dishes did not meet your expectations in terms of variety and temperature. Your valued comments will be shared with our culinary team as we continually strive for excellence in our guest experiences. Furthermore, we are thrilled that our team, especially our French-speaking staff, made a lasting impression with their friendliness and dedication to guest satisfaction. Swissôtel Amsterdam is committed to providing an exceptional stay for every guest, and it's uplifting to know that our efforts have resonated with you. We thank you once again for taking the time to provide your valuable insights. We look forward to welcoming you back. Kindest regards, Wencke Bolsius, General Manager

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Other web-users rate our hotel

  • 1,334 reviews 9.7/10 Location
  • 1,327 reviews 6.7/10 Room
  • 1,295 reviews 8.5/10 Service
  • 17 reviews 8.8/10 WiFi
  • 495 reviews 6.6/10 Cleanliness
  • 451 reviews 6.9/10 Breakfast
  • 177 reviews 4.6/10 Amenities
  • 29 reviews 5.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.