Hotel - Grand Mercure Shanghai Century Park
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Shanghai Century Park

4.0/5 881 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

All 362 spacious rooms and suites feature floor-to-ceiling windows, modular furniture, large plasma screen televisions and bathrooms with designer bathtubs and separate shower stalls.

  • 362 rooms
  • 265 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,124 reviews

Our guest reviews for Grand Mercure Shanghai Century Park

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 881 reviews
Jason Business - 12/03/2019 AccorHotels certified review
« Great place to stay »

Friendly people and close to the airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear JASON B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Hanne Business - 10/03/2019 AccorHotels certified review
« It is me home away from home that are getting very tired »

The stay was okay. But the hotel needs an updated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hanne G., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Fortunately, our hotel will do the renovation in this year, and we hope we can serve you again in the future. Thank you. Sincerely, Roger Front Office Manager

Wh C. Business - 04/03/2019 AccorHotels certified review
« Feel comfortable »

Convenience and warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

C H. Business - 24/02/2019 AccorHotels certified review
« Overall "OK" »

I've stayed here multiple times through out the years and locations is great, service is good, the Food is ok also but due to the last of business during the week for the breakfast buffet the food stays out for longer period of time and needs to be kept fresh and hot. What is disappointing is that the hotel has not started renovations to upgrade the carpet, paint, and overall look. Basically the rooms, hallways are getting old. The gym is not comfortable with "Rafael" dominating the equipment for personal training. I doesn't appear that the people working out were hotel quest. Why is necessary to have the gym dominated by a trainer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl David H., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. Our hotel will do renovation this year, hope you can like our new renovated room in the future. Thank you again for sharing your experience, and we hope your next visit will be satisfied. Sincerely, Roger Front Office Manager

Anup D. Business - 21/02/2019 AccorHotels certified review
« Courteous staff, great location and beautiful property. »

Seamless check in and check out. Rooms are spacious with good interior. The location of the hotel is very good with a lot of eatery options close by. By and by a good property for business and tourists.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Kiran S. Business - 21/02/2019 AccorHotels certified review
« Superrrrr.... »

I truly appreciate the concern shown towards Customers and understanding their need in detail . Special thanks to you Manager Ricky who helped me a lot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I remain at your entire disposal may you need any assistane. Yours sincerely, Dennis Hu Executive Assistant Manager

Kenny L. Friends - 13/02/2019 AccorHotels certified review
« Old hotel »

It is a warm hotel during the cold winter in Shanghai. We were arranged to room 1318 for three nights on 8 February 2019. The room is well equipped and the bed sheet & towels were good and clean. One left of the big windows was found a crack that divided the window by top & down portion. The crack was covered by a 1/2” normal clear plastic tape. We feel a little dangerous at that time. On the other hand, one of the mattresses was found depression in the middle and tilt to the access between two beds. I reported the defects to the front desk staff, Mr. Cole, later on before we left to outside. We stayed the same room because no time to process, although he agreed to change the room for us but not the mattress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I have shared your comments with our related departments and please rest assured that we are taking the appropriate measures to address the window crack and mattress problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

Gordon Business - 27/01/2019 AccorHotels certified review
« Comfortable »

Like going home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guor Shiarn S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Stuart W. Solo - 25/01/2019 AccorHotels certified review
« Friendliness and efficiency from start to finish. Incredibly impressed. »

From check-in to check-out everything went efficiently. The room was fabulous and comfortable, the breakfast delightful. But above all else it was the friendliness of your staff, who helped a foreigner enjoy immensely his brief stay in Shanghai. Each member of staff I dealt with went out of their way to help. They are a credit to your hotel chain and I cannot speak too highly of them. Full marks to your hotel team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stuart W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Mike Business - 21/01/2019 AccorHotels certified review
« outstanding as norma; »

it was great, people are friendly and care about the guests....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

J. Business - 17/01/2019 AccorHotels certified review

Great service and enthusiasm front desk, really exceed my expectations and for sure I will come back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear PER HEDEGAARD J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

C. C. K. Business - 16/01/2019 AccorHotels certified review
« Satisfactory »

Room ok, food so so, bar service is below std. Few good staff at front desk, especially Ivy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and we will take immediate actions to improve our food & beverage service quality We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Dennis Hu Executive Assistant Manager

C. P. Business - 14/01/2019 AccorHotels certified review
« Busines Trip - Halton Ventilation Shanghai »

The stay at the club floor was very pleasant and comfortable. Will definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P. C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Dennis Hu Executive Assistant Manager

Lee C. W. Business - 11/01/2019 AccorHotels certified review
« Clean and well organized »

Nice hotel, difficult to take a taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Lee , Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely Dennis Hu Executive Assistant Manager

S. S. S. Business - 31/12/2018 AccorHotels certified review
« Very good »

Good environment, Breakfast is nice, Staff is helping,

Our hotel has responded to the review
Our hotel has responded to the review

Dear s. S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Richard M. Solo - 30/12/2018 AccorHotels certified review
« In general the stay was as expected »

Pleasant stay. Executive lounge staff were excellent. However room temperature was uncomfortable and was rectified with a fan. Complained twice about the fridge not working and this was never fixed. So for the entire stay I had no working fridge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD LEE M., Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Century Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have immediately share your comments with entire team and appropriate measures has been put in place to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Roger Front Office Manger

Taku1964 Business - 23/12/2018 AccorHotels certified review
« Bath »

Big bath makes relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Takuya Y., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Shawn Business - 16/12/2018 AccorHotels certified review
« Good »

good. Need a better way to manage taxis to the hotel. Hotel staff spent 30 mins in the cold trying to call for a cab.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHAWN L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

Adam G. Business - 16/12/2018 AccorHotels certified review
« Nice room »

The room was excellent and the service good, however check out did take a long time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam G., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. Sorry for the check out detail is not met your expectation. we already share the comments to our front desk team and will do more trainning for the staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

P. Business - 14/12/2018 AccorHotels certified review
« Great stay!!! »

Great staff! Nice breakfast!!! Room 1320 is outstanding and was clean! Big thanks for arrangement to Mr.Dennis!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Petersson D., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Century Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roger Front Office Manager

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