Novotel Lucknow Gomti Nagar Hotel 5 stars

TripAdvisor rating 5.0/5 548 reviews
Novotel Lucknow Gomti Nagar
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Hotel extras

  • Plush open air rooftop bar serving appetizing kebabs, grills and beverages.

  • Unique roof top infinity swimming pool, Spa and fitness center.

  • 30 minutes drive from airport and railway station

  • Meeting spaces with outdoor area to cater to 400 guests

  • 4 food and beverage outlets to treat your taste buds

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Services for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Novotel Lucknow Gomti Nagar

Viraj Khand
Gomti Nagar
226010
lucknow
india

Tel: +91522 7157001

Fax: (+91)522 7157010

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    AIRPORT At 23km / 14 miles

  • By plane

    CHAUDHARY CHARAN At 23km / 14 miles - Shuttle paying

  • By plane

    LUCKNOW INTL APT At 23km / 14 miles - Shuttle paying

  • By train

    CHARBAGH At 13km / 8 miles

  • By train

    LUCKNOW JUNCTION At 13km / 8 miles

GPS :26.851704, 81.023912

Our accommodations

Urbanely designed and featuring a host of 5-star amenities, the hotel has 106 rooms comprising of suites, each offering sofa cum bed facilities. Free WIFI, access to fitness centre and the rooftop infinity pool are sure to create a great stay experience.

Superior Room with 1 king size bed and sofa

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Superior Room with twin beds and sofa

  • Max. number of persons: 4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Executive Room with One King Size Bed and Sofa

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Executive Room with Twin Beds and Sofa

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Deluxe Suite with One King Size Bed, Sofa and Living Room

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Multimedia hub

Our restaurants and bars

THE SQUARE

Type of cuisine: Regional

Indulge yourself with a variety of international, Indian and regional cuisine at Square, our All-Day Dining restaurant.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE BAR

Photo non contractuelle / Strictly non binding

The sleek and modern bar serves a wide range of cocktails and drinks. The perfect spot to sit, relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROOFTOP BAR

Photo non contractuelle / Strictly non binding

Located next to the swimming pool, the bar provides a comfortable atmosphere to catch up with friends and colleagues. It serves a wide range of cocktails, wines, alcoholic drinks and snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 160

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
Novotel Lucknow Gomti Nagar

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

809 reviews

tripadvisor

TripAdvisor Rating 5.0/5

548 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Absolutely fantastic

Customer review rating 4.4/5

Geoffrey S. Solo - 10/09/2019 AccorHotels review

Your bed mattresses are supportive, yet soft. Best sleep of my life.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Satisfactory

Customer review rating 4.4/5

Anonymous Couples - 10/09/2019 AccorHotels review

Satisfactory. However the hotel is not senior citizen friendly.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good Stay

Customer review rating 4.4/5

Sanket Solo - 09/09/2019 AccorHotels review

Nice property. Spcious Rooms & Roof Top lounge is a awesome.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Pleasant stay

Customer review rating 4.4/5

Mohit L. Business - 09/09/2019 AccorHotels review

Nothing to add,will visit next time whenever I am in lucknow

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Deepankar - Duty manager, ref no. 604, Joy B., check out on Sept. 6.

Customer review rating 4.4/5

Joy B. Business - 08/09/2019 AccorHotels review

My clothes were taken for laundry on Sept 4 and not delivered to me even 2 days after. When I asked the for the email to that effect, I did not even receive the email neither my clothes.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Enjoyable stay

Customer review rating 4.4/5

Ranjeet Business - 07/09/2019 AccorHotels review

Cleanliness and hygiene was very good . Breakfast was satisfying and there is scope of improvement on fresh fruit contents .

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani K. Mall Front Office Manager Novotel Lucknow Gomti Nagar

Neutral recommendation

Customer review rating 4.4/5

R T. Business - 04/09/2019 AccorHotels review

Checkin was a unpleasant affair, just because I booked the stay through travel agent. The hotel swiped my card for guarantee towards minibar and food. I enquired at the receprion what was their policy for airport drop, and got no response at all. After continously asking different people at the reception, I was directed towards the floor manager, who gave me a quote of Rs 1500+ taxes for airport drop, whereas a Ola or Uber would cost me Rs 350. The room was tidy. Breakfast was sort of ok. I experienced a medical emergency at 12.00 in the night and asked for help in buying medicines from the hotel, which was refused. Just for this issue I would rate the hotel poor.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Overall Good experience

Customer review rating 4.4/5

Amit S. Business - 03/09/2019 AccorHotels review

Got a good good clean room, the team was very supportive for change of room due to noise from outside. Good food!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Overall Good experience

Customer review rating 4.4/5

Nivesh Business - 01/09/2019 AccorHotels review

Except late night dinner service all other things were as per expectations.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani K. Mall Front Office Manager Novotel Lucknow Gomti Nagar
Customer review rating 4.4/5

Tara Couples - 01/09/2019 AccorHotels review

Very friendly and kind staff

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Amazing!

Customer review rating 4.4/5

Anonymous Couples - 01/09/2019 AccorHotels review

Staff was friendly and courteous and helping amazing rooms and quite spacious! Overall the stay was worth it!

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

NOVOTEL LUCKNOW - A regretful stay....

Customer review rating 4.4/5

G.a. Business - 01/09/2019 AccorHotels review

NOVOTEL LUCKNOW - A regretful stay....Horrible experience and poorest housekeeping performance ever.. Poor decision of chosing novotel, never to be repeated again.. Repeating my experience of being a traveller due to profession, having travelled over 120 countries and stayed in some great hotels in more than half of them, this particular stay comes as HUGE DISAPPOINTMENT.... Starting from the time of booking..the room was requested to be decorated for a belated celebration and an early check in request was made.. The room was supposedly not ready (it was told to the accompanying person that the decorations are taking time, else the room was ready). Two hours had to wait in the lobby as the accompanying person wanted the surprise celebration plan to stay active.. In the meanwhile the time for meeting we came to Lucknow became due and we left the hotel after using common lobby washrooms. Another 2.5 hours later (4.5 hours from our arrival time) we came back and were given keys to our reportedly decorated room, including cake, petals sweets, some art, etc....much to our surprise, THERE WAS NOTHING....even the bare minimum amenities were missing.. The kettle was dirty like I have never seen in a motel....the towels were old, worn out with threads hanging and pathetically rough due to ageing....not to forget faded off white colour.. Dental and other amenities were for single person whereas the occupancy was of two persons. The amenities stayed for one person even after asking. Old towels were left on bathroom room after room cleaning. Beds mattress were the most uncomfortable I have felt in all these years. Took a non smoking room but the room smelled of cigg smoke entire time. On complaining, room freshener was sprayed in the room, which definitely turned out to be a temporary solution. After all this, there wasn't any apologies, but a feeble attempt to offer a complimentary dinner which we graciously declined, the cake sent after another two hours was declined as well..AS IT WAS NEVER ABOUT TAKING FREEBIES..but to have a comfortable stay of a five star hotel. The staff kept giving lame excuses which never made sense....one of which was the room was not ready due to late check-out of previous occupants....same was immediately clarified by the employee attending us, who corrected that yes the room was ready....EVENTUALLY, one after the other excuse, by changing their own statements made earlier. The food was mere OKAY, nothing great or even very good. Hospitality was average. Have stayed in Hilton and other properties in Lucknow itself with fresh talents and have had an amazing staying experience there.. At the end, during the whole fiasco, there wasn't any apology, but monetary discounts, presented as a favour. All monetary discounts were respectfully declined. The hotel staff failed to acknowledge that the whole plan of someone was ruined due to them and they couldn't even apologies for it. Wanted to try Novotel since few years....have had my share of experience and now done with Novotel (everywhere) forever. MY FIRST HARSH REVIEW OF ANY HOTEL, first experience with such unprofessional staff at such an elite brand. I have been known to be the most patient and polite guest in all the hotels, even at Novotel, but such experience with a brand as big as Novotel was surprising. Advise you to pull up your housekeeping.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar
Customer review rating 4.4/5

Y. M. Business - 31/08/2019 AccorHotels review

It was amazing n I'd like to visit again and again

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Great room great food

Customer review rating 4.4/5

Sharad K. S. Business - 31/08/2019 AccorHotels review

It is always great as staff is very courteous and always remain ready to help...

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani K. Mall Front Office Manager Novotel Lucknow Gomti Nagar

Exceptional....except mattress and pillows were uncomfortable.

Customer review rating 4.4/5

Archana V. Business - 26/08/2019 AccorHotels review

Service, ambience, cleanliness, quality of food was excellent. Only problem was poor quality of mattresses n pillows, which made my sleep very uncomfortable

Dear Mam, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem concerned with the pillows. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Excellent stay hassle free

Customer review rating 4.4/5

Manish J. Business - 25/08/2019 AccorHotels review

Nice room good breakfast and very courteous staffs

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Wow☺ Enjoyed our family stay to the fullest.

Customer review rating 4.4/5

Ritwik B. Families - 24/08/2019 AccorHotels review

Employees are your asset. Each & every one was highly caring & with prompt response and well mannered. Facility was great with all modern gym, swiming pool, spa and maintained. We enjoyed awasome food and the comfort. Rooftop swiming pool and restaurnt can be decorated with some more green plants and a change room next to swiming pool can be thought of.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Good property but quality of food needs improvement

Customer review rating 4.4/5

Raheel R. Business - 23/08/2019 AccorHotels review

The stay was good but quality of food was not value for money. It’s unnecessarily expensive. Airport pick up and drop facility should also be provided

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lucknow Gomti Nagar. I am sorry that your experience did not meet your expectations in terms of your dining experience. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Perfect choice for Business Needs.

Customer review rating 4.4/5

Mohd. S. Business - 23/08/2019 AccorHotels review

Located at prime location with nice ambience. Room Size is perfect.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar

Awesome Food Quality

Customer review rating 4.4/5

Rajesh K. M. Business - 21/08/2019 AccorHotels review

Breakfast was full of varieties and start of day is on excellent mode. Hospitality staffs were really excellent and ready to listen you for anything which could be possible in their framework of responsibilities.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lucknow Gomti Nagar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashwani Kumar Mall Front Office Manager Novotel Lucknow Gomti Nagar
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