Novotel Surfers Paradise Hotel 4 stars

TripAdvisor rating 4.0/5 972 reviews
Novotel Surfers Paradise
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+ 29 Services
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Hotel extras

  • 150m to the beach

  • Situated on the GLink tram line

  • In the heart of the shopping and dining precinct

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Gold Coast Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis
  • Bowling (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd
and Hanlan Street
4217
surfers paradise
australia

Tel: +61755793499

Fax: (+61)755920026

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    Gold Coast Airport At 22km / 13 miles - Shuttle paying

  • By train

    Helensvale At 11km / 6 miles

GPS :-28.0029127, 153.4286896999

Our accommodations

Novotel Surfers Paradise offers a wide range of accommodation options to suit couples, families and business travellers. Perfect for anyone looking to experience the beach vibes of Surfers Paradise. .

Hinterland View, Superior Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View Superior Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Superior Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Superior Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Deluxe Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Deluxe Room, 2 Double Beds

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Superior Family Room, 1 King + 2 Singles

  • Max. number of persons: ‌5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Hinterland View, Superior Spa Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Mountain view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Deluxe Family Room, 1 King + 2 Singles

  • Max. number of persons: ‌5
  • Area: From 43
  • Views: City side *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View, Executive Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Ocean View Executive Spa Room, 1 King Bed

  • Max. number of persons: ‌3
  • Area: From 35
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Penthouse with 4 Bedrooms

  • Max. number of persons: ‌8
  • Area: From 340
  • Views: Ocean/Sea view *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Iron(...)

Our restaurants and bars

HANLAN'S RESTAURANT

Type of cuisine: International

Located on Level 1, Hanlan's Restaurant offers diners daily buffet breakfast and an a la carte dinner menu as well as a succulent Seafood Buffet featuring fresh and delicious prawns and oysters, international cuisines and sumptuous desserts.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blvd Cafe & Bar

Photo non contractuelle / Strictly non binding

Blvd Bar is open 7 days, serving coffee, snacks and light meals for breakfast, lunch and dinner.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 522 m²

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Novotel Surfers Paradise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,225 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

972 reviews

Satisfactory

Customer review rating 4.2/5

Raphael Business - 15/06/2019 AccorHotels certified review

tidy rooms with comfortable beds. Terribly designed bathroom far too small no room to change. Outdoor furniture falling apart.

Great location great atmosphere

Customer review rating 4.2/5

Tony S. Friends - 15/06/2019 AccorHotels certified review

Very enjoyable

Dear Antonio S., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay enjoyable Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

nice room - but the cups were dirty

Customer review rating 4.2/5

Yong M. K. Couples - 15/06/2019 AccorHotels certified review

room was nice, clean and improved - we had been here when it was the grand chancellor. But the only real down side was the dirty cups. Almost like they just weren't washed properly.

Novotel listened and responded. Very happy

Customer review rating 4.2/5

Troy Couples - 15/06/2019 AccorHotels certified review

I stayed for 5 nights. Originally I was placed in a noisy room near the lift shaft. After 2 nights I gave feedback and you moved me to a much better room. Your response was excellent. My only comment would be get lift number 2 fixed so the counterweight is quieter for everyone.

Amazing

Customer review rating 4.2/5

Miss J. L. J. Couples - 15/06/2019 AccorHotels certified review

Absolutely amazing. Check in was easy The room amazing, clean, the views awesome!!

Dear Jodi J., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us. I was pleased to read that you enjoyed the view and the Team were able to make your stay amazing. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Great room and location

Customer review rating 4.2/5

Joan T. Couples - 15/06/2019 AccorHotels certified review

Very comfortable, clean and spacious room, very comfortable bed - slept well from day one.

Nice

Customer review rating 4.2/5

Denny T. Families - 15/06/2019 AccorHotels certified review

It was great, we will surely come again next holiday

Fantastic room fantastic views

Customer review rating 4.2/5

Jayne J. Couples - 14/06/2019 AccorHotels certified review

Excellent couldn’t fault a thing

Dear J., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay faultless. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Fantastic

Customer review rating 4.2/5

Sonya Couples - 14/06/2019 AccorHotels certified review

Beautiful facilities, great location, fantastic service

Dear Sonya, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members.I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were able to make your stay fantastic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Did not meet our expectations

Customer review rating 4.2/5

Scott M. Couples - 14/06/2019 AccorHotels certified review

Booking process was not smooth - Tried to book online through the Accor website, would not allow us to do this and then then the person we contacted from Accor was very rude. Rooms were not overaly clean - Very dusty, still marks on toilet from previous customer. Problems at breakfast with one of the staff clearing our table and taking our swipe card, when we were up getting breakfast. Asked waitress where swipe card was, he did not follow up, then manager also did nothing about it. This was after we waited 15mins for it to be rectified. We had to go to reception and get new card. When we checked in breakfast was not included, even though it was on our booking, had to go down to reception the next day and get this rectified. Rooms very very noisy, could here people coming and going, which did not allow for a sleep in at all.

Great location but bus Loads of Noisy Guests

Customer review rating 4.2/5

Darryl Business - 14/06/2019 AccorHotels certified review

The hotel is centrally located in Surfers Paradise and a short walk to shops, restaurants and cafe's and of course the lovely beach. I was allocated a recently updated room on level 8 which was lovely. The staff were friendly and attentive. My only criticism would be the bus loads of tourists arriving each afternoon that took over the entire foyer area, with little or no consideration of other guests access to the main door or lifts, and then their excessive noise in the corridors when departing each day. If you were looking for a 'sleep in' you would be less than pleased.

Enjoyed our stay!

Customer review rating 4.2/5

Paavan B. Families - 14/06/2019 AccorHotels certified review

It was a pleasant stay. Some issue with room heater and foul smell was identified which they tried to fix but unsuccessful. With the issue Houseman named (JUN) was were helpful and went beyond to help us, he was extremely patient and gentleman. My mother was extremely happy with his attitude and must be praised for his efforts. Also, David from Concierge quickly helped to resolve our matter and helped with moving room and luggage. Pleasure talking to him. Overall extremely satisfied with beautiful service.

Convenient location for my appointments and handy parking. Breakfast great and good well presented rooms and a wonderful view

Customer review rating 4.2/5

Paul C. Business - 14/06/2019 AccorHotels certified review

As above

Dear Paul , We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us. i am pleased to read that our location was helpful to your needs and that you enjoyed the breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Great room, breakfast room experience like a mess hall

Customer review rating 4.2/5

Christian Business - 13/06/2019 AccorHotels certified review

Enjoyed the room. Great. The breakfast room decoration was like a mess hall. Was not welcoming as a consequence.

Great location

Customer review rating 4.2/5

Sheena C. Families - 13/06/2019 AccorHotels certified review

Good Location nearby the tram station and the eatery place, convenient stores and malls are just walking distance (next blocks). Room is clean and comfortable to sleep. Only thing for me Novotel hotel room light is always not bright enough..

Excellent customer service nice rooms lovely private balconies

Customer review rating 4.2/5

Ann-maree M. Business - 13/06/2019 AccorHotels certified review

I’m away from home working for the week, enjoyed relaxing on the balcony while chatting on the phone to home

Dear Annmaree, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us. I'm glad we were able to provide you with a home away from home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Excellent customer service, spacious modern room with lovely sea view and central to restaurants, entertainment and ocean front.

Customer review rating 4.2/5

Coral Couples - 13/06/2019 AccorHotels certified review

We were extremely well cared for by the front reception book in gentleman. He also helped sort out a distressing situation when our van could not be parked in the underground car park due to height restrictions. A special Thank you to the Manager for enabling us to park our van in the front foyer for the duration of our stay. Thank you all so much in making our stay memorable.

Dear Coral, We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our loyal Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them. i was especially glad to hear that they were able to help with your parking situation Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Nice and memorable holiday in Gold Coast

Customer review rating 4.2/5

Alfred Families - 13/06/2019 AccorHotels certified review

Overall i am satisfied with the hotel service. Strategic location

A wonderful break although a short one

Customer review rating 4.2/5

Annette R. Couples - 12/06/2019 AccorHotels certified review

When we asked at Reception for an Ice Bucket of Ice for our Champagne for our 49th Anniversary, we were immediately upgraded . Then when we came back from our walk in Surfers there was Champagne and Cheese Platter with compliments. This made us feel so special as we had struggled to find the time to go away for the night. Accor members for many years and so happy with service worldwide

Dear Annette R., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them and had a great time using the Hotel facilities. Once again i would like to congratulate you on your wedding anniversary and may there be many more Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise

Great Stay

Customer review rating 4.2/5

Caterina M. Couples - 12/06/2019 AccorHotels certified review

Great Location, Perfect view of the Ocean and Cavill Avenue. Staff very Friendly and helpful.

Dear Caterina M., We very much appreciate your comments regarding your stay at the Novotel Surfers Paradise. It is always a pleasure to receive positive feedback from our Accor Plus Members. I will share your comments with my Team, as just like me they will be very happy to know that you had a very enjoyable stay with us and I was pleased to read that the Team were friendly and helpful during your interactions with them and had a great time using the Hotel facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Watts Assistant Manager Novotel Surfers paradise
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