Fairmont Mara Safari Club 5 stars

Customer review rating 4.8/5 327 reviews
Fairmont Mara Safari Club
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Fairmont Mara Safari Club provides a perfect base for visiting the Masai Mara, one of the world's richest wildlife reserves, and home to an astounding array of animals including zebras, cheetahs, wildebeests, gazelles and of course the "Big Five".

Services in the hotel and nearby

Check-in from 12h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI at the hotel
  • Private outdoor parking
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Concierge
Leisure and activities
  • Pool
  • Massage
Catering
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 2 meeting room(s)

Hotel location

Fairmont Mara Safari Club

Masai Mara National Reserve
PO Box 58581

aitong
kenya

Tel: +254202265555

Fax: (+254)202265555

Check-in from 12h00

Check out up to 10h00

  • By plane

    JOMO KENYATTA INTL AIRPORT At 25km / 15.53 miles

GPS :1.092444, 35.206291

Our accommodations

Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 31

Riverfront Tent Queen Queen

  • Max. number of persons: 4
  • Area: From 31

Deluxe Riverfront Tent Queen

  • Max. number of persons: 2
  • Area: From 32

Riverfront Tent Twin

  • Max. number of persons: 3
  • Area: From 31

Our restaurants and bars

THE DINING ROOM

Type of cuisine: International

All day-dining restaurant with international and local cuisines made from local market ingredients.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE LOUNGE AND MAIN BAR

Photo non contractuelle / Strictly non binding

The lounge is in the main building. Sectioned off to create private seating areas the decor has a definitely African flavour with woven wall hangings and Masai artefacts. Hours of Operations: 10:00am - 11:00pm

POOL BAR

Photo non contractuelle / Strictly non binding

Located at the swimming pool the Pool Bar is a shaded area with bar stools set around the curved structure. Just off the bar weather permitting buffet lunches are served. Light snacks and outdoor lunches are served here.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 507

  • Maximum capacity: 540 people

  • Maximum banquet capacity: 36 people

Find out more

Our guest reviews for
Fairmont Mara Safari Club

100% genuine reviews from our guests

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AccorHotels Rating 4.8/5

327 reviews

Loved our stay at the Fairmont, hard time getting the flights booked

Customer review rating 4.8/5

Jen Families - 15/08/2019 AccorHotels review

The actual stay at the Fairmont was simply marvelous. We loved the property, our wonderful driver (LeKoco) and our truly delightful server (Dennis). They really made our stay so special and we miss them! The accommodations were great, the pool was nice to have, and the food was good. I cant wait to go back someday. I do want to call out what a major problem we had getting flights booked. Our confirmation made it clear we should ask the hotel to do the Nairobi to Fairmont landing strip flight bookings. They literally didnt respond to my emails or calls for months. I eventually tracked down the GM via LinkedIn as I was starting to panic. And in fact, by the time they responded, the flights we needed were booked such that we wouldnt make our connection in Nairobi (costing us $1000 USD). It was tremendously stressful and not what I would expect from a Fairmont.

An amazing wonderful experience

Customer review rating 4.8/5

Anonymous Friends - 09/08/2019 AccorHotels review

I love staying at Mara Fairmont. Staff call me by name and service is excellent!

Great

Customer review rating 4.8/5

Nata Friends - 01/08/2019 AccorHotels review

Loved it!

Dear Nata, Thank you for taking the time to share with us your experiences following your recent stay at Fairmont Mara Safari Club. We are delighted to read that you enjoyed your stay with us and very much look forward to warmly welcoming you again in the near future. Yours sincerely, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Beverley H. Friends - 31/07/2019 AccorHotels review

Rooms were amazing staff were perfect location was incredible

Dear Beverley, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a great honour hosting you and we happy read that you enjoyed among others; staying in our tents, location and the engaging services from our Heartists. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

This was the highlight of our East African safari experience

Customer review rating 4.8/5

Don D. Families - 28/07/2019 AccorHotels review

Great service from all lodge staff especially our lead wait staff Dennis. Our safari experience was unbelievable in terms of the number and diversity of animals. We were very surprised at how close we could get to the animals. Anthony was the best safari guide of our entire trip - a real pro!

Dear Don, We very much appreciate your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read this was the highlight of your East African safari experience and you enjoyed among others the game drives with Anthony and the great service from Dennis who was your server. Thank you again for sharing your experience and we look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager

Unreal! Best experience of my life!

Customer review rating 4.8/5

Ellie L. Families - 18/07/2019 AccorHotels review

The customer service was faultless, they were friendly and so kind and really went out their way for my whole family! They even made mum a fake birthday and presented it to us dancing and singing because mum made a comment at how wonderfully they did it for someone else! The scenery was beautiful and the accommodation with very comfy beds and hot water bottles every evening! And waking up wasn’t too bad either considering we got a tea and biscuits as our wake up call! The food was delicious and service very quick! Lekoko was our driver and showed us some incredible sights, he showed incredible knowledge and passion for the wildlife around him, not to mention his talent at spotting the invisible!

Dear Ellie, We appreciate you taking the time to share with us your feedback regarding your stay at the Fairmont Mara Safari Club. The team and I are delighted to read that you enjoyed the game drives, wake up call with a hot beverage, our culinary offers and the engaging services form our colleagues. It is always a pleasure to note that our team provided memorable services and we happy to share your kind compliments with them more especially Lekoko. Once again thank you for sharing your experience, and we hope we will have another opportunity to host you again in the near future. Regards, Stephen Keriga | Rooms Division Manager

Subtle Luxury and Service that Exceeds Expectations

Customer review rating 4.8/5

Tim Z. Families - 17/07/2019 AccorHotels review

Amazing. Stephen runs and incredible place. Chef Paul creates culinary delights and our guide Jeremiah is an irreplaceable asset to the Fairmont.

Dear Tim, We appreciate you taking the time to share with us your experiences following your recent stay at Fairmont Mara Safari Club. We are delighted that you had a memorable stay and our services exceed your expectations. Thank you for complimenting our team members by name, as we are now able to reach out to them and share your compliments. Once more we thank you for sharing your experience and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

Fantastic Hotel

Customer review rating 4.8/5

Steve Families - 13/07/2019 AccorHotels review

I stayed with my wife and teenage girls. The hotel is lovely, the tents are comfortable and attractively decorated inside. From the tents you can look directly down into the Mara River - and see the many hippo's below. The food is good, and the public areas have a really nice atmosphere. Above all, the staff are friendly and engaging - and they do everything they can to make sure the stay is enjoyable. Service is fantastic. The only disappointment was we couldn't change money at the hotel.

Dear Steve, We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. It was a pleasure hosting you and the family. We are delighted to read that you enjoyed among others; staying in our tents overlooking the Mara river, culinary offers and the engaging services from our heartists. We have taken note of your concern regarding foreign exchange and rest assured that we have taken the appropriate measures to address this service gap. Thank you again for sharing your experience, and we look forward to welcoming you back soon. Sincerely, Stephen Keriga | Rooms Division Manager

The most relaxed I have been in years. The Fairmont Mara Safaris Club left me feeling connected to nature and refreshed!

Customer review rating 4.8/5

Josh C. Friends - 10/07/2019 AccorHotels review

Top notch experience. Everything was well done... from the living quarters to the lodge to the safaris to the food to the staff it was perfect. Thank you.

Dear Josh C., We very much appreciate your feedback regarding your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed our top notch services, game drives and culinary offers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephen Keriga | Rooms Division Manager.

Wow

Customer review rating 4.8/5

Tallman73 Families - 08/07/2019 AccorHotels review

Very amazing. Safari, Food, Service, Accommodation!

Dear Tallman73, We very much appreciate you taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you enjoyed among other; the amazing safaris, culinary offers, engaging services from our colleagues and our accommodation facilities. Thank you again for sharing your experience, and we look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager.

Unforgettable

Customer review rating 4.8/5

Siham Friends - 04/07/2019 AccorHotels review

Everything was very well organized and the staff very nice and professional.

Dear Siham, We very much appreciate your feedback following your recent stay at The Fairmont Mara Safari Club. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again soon. Yours sincerely, Stephen Keriga | Rooms Division Manager

Excellent.......couldn't have been better!

Customer review rating 4.8/5

Anonymous Families - 29/06/2019 AccorHotels review

We really enjoyed it! The game drives are great - love the wake-up coffee delivered to your door as you are awakened by the hippos outside your veranda!

Dear Jana, We very much appreciate your feedback regarding your recent stay at Fairmont Mara Safari Club. We are delighted to read that you had a memorable stay and you enjoyed among other; the game drives and wake-up call with coffee. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Sincerely, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Margaret M. Couples - 15/06/2019 AccorHotels review

It was a great experience but we would like to suggest if there are more meal options. Also, include in the guest briefing not to talk too loud or make some noise. The tents are not of course sound proof and sounds are easily heard. The fairmont staff are all great from the time we arrive up,to the time we were leaving. Our guide, John was great and Joshua who was looking after our tent and John from the restaurant was very attentive to our needs as well. The place is clean and we also felt very safe.

Dear Margaret, We very much appreciate you taking the time to share with us your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had a great experience, enjoying among others; the game drives and the engaging services from our colleagues. We have noted your feedback regarding adding more meal options and noise from other tents. Please be assured that your suggestions will be taken into serious consideration and that they will help us to improve our services. Once again thank you for sharing your experience and we look forward to warmly welcoming you back in the near future. Sincerely, Stephen Keriga | Rooms Division Manager

Amazing location hotel, location and staff

Customer review rating 4.8/5

George M. Couples - 12/06/2019 AccorHotels review

Breathtaking experience

Dear George, First and foremost we would like to thank you for the praising review you shared following your recent visit to Fairmont Mara Safari Club. We are are delighted to read that we were able to match your expectations and you had a breathtaking experience. Again we thank you for this very kind review and we look forward to serving you again in the future. Regards, Stephen Keriga | Rooms Division Manager

Another great time at Fairmont Mara with wonderful team there

Customer review rating 4.8/5

Robyn Friends - 05/06/2019 AccorHotels review

I am always greatly welcomed and even one of the staff remembered the daughters of my friends from 6 years ago. That greatly impressed us all! Food wonderful and chef even made my caramel creme at my request.

Dear Robyn, First of all we would like to express our sincerest gratitude for your trust and loyalty to fairmont Mara Safari Club for your holidays, it is indeed a great source of satisfaction to read that once again you had a pleasant stay with us. We thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Sincerely, Stephen Keriga | Rooms Division Manager

Awesome!

Customer review rating 4.8/5

Catherine M. O. Couples - 03/06/2019 AccorHotels review

We really enjoyed the canvas tents: the river with the hippaditous The really loved then canvas tents; being along the Mara River with the hippos waking us up at 3-4 am and therefore not needing a wake up call! As well, our game driver Henry who was just THE BEST of THE BEST. So willing to go the extra mile for us. And finally the food was delicous and the service impeccable. Finally the grounds were gorgeous. What an experience!

Dear Bill, Thank you for taking the time to share with us your feedback following stay at Fairmont Mara Safari Club. We greatly value and appreciate your positive feedback and it will be my pleasure to share your kind compliments with our team more especially Henry. Your experiences will serve as an encouragement to all of our colleagues as we strive to provide the highest standards of service to our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again in near future. Yours sincerely, Stephen Keriga | Rooms Division Manager

Exceeded expectations

Customer review rating 4.8/5

Jwg Friends - 31/05/2019 AccorHotels review

The safari part of the trip was far more up close and satisfying then I could have imagined. Our driver Phillip was knowledgeable and knew where to go. He was a great guide. The accommodations were fun. Staying in a tent really added to the experience. The food was good. Only breakfast buffets when we were there, which were good. The other meals were good, but not always a selection that I would choose. Still, the food was well-prepared. The staff was polite and helpful. I hope to be able to take this trip again.

Dear Jeffrey, We very much appreciate your feedback following your stay at the Fairmont Mara Safari Club. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another memorable experience with us. Sincerely, Stephen Keriga | Rooms Division Manager

A lifetime memory

Customer review rating 4.8/5

Jeff Friends - 30/05/2019 AccorHotels review

The accommodations were excellent and the game drives were a lifetime memory experience. I enjoyed every aspect of my stay. The meals were excellent, the staff was courteous and helpful and our driver was fun and engaging. We saw amazing animals and locations each time out and I am more than happy with the whole trip.

Dear Jeff S., We very much appreciate you taking the time to share with us your feedback regarding your recent stay at the Fairmont Mara Safari Club. We are delighted that you enjoyed among others; our culinary offers, staying in our luxurious tents, great game viewing, and the engaging services from our Heartist. We are happy to have made your stay special and memorable and we anticipate with pleasure the opportunity to welcome you back here at the Fairmont Mara Safari Club. Kind regards, Stephen Keriga | Rooms Division Manager
Customer review rating 4.8/5

Jatinder S. Friends - 26/05/2019 AccorHotels review

Totally great, but expensive

Dear Jatinder, Thank you for taking the time to review us and we are delighted that you had a great stay. We look forward to welcoming you back in the not too distant future. Sincerely, Stephen Keriga | Rooms Division Manager

Mr

Customer review rating 4.8/5

Abdi M. Families - 25/05/2019 AccorHotels review

Very comfortable, felt at home, good food, good people, good accommodation, good tour, good hotel environment and well kept compound with natural tress, birds, and other animals.

Dear Abdi, We very much appreciate you taking the time to share with us your feedback regarding your recent stay at the Fairmont Mara Safari Club. It is always a pleasure to receive positive feedback. We are delighted to read that you had a great seat and enjoyed among other; the culinary offers, the accommodation facilities and the engaging services from our colleagues. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously offer memorable experiences. Thank you again for sharing your experience, and we look forward to welcoming you back in the near future. Sincerely, Stephe Keriga | Rooms Division Manager
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