Raffles Makkah Palace 5 stars

Customer review rating 4.6/5 3,032 reviews
Raffles Makkah Palace
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+ 12 Services
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Room 1

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Hotel extras

An all-suite hotel, with astonishing views of the Grand Mosque and the Kaaba below. The hotel draws inspiration from the heritage and culture of the Middle East, creating a discreet and highly refined sanctuary for discerning travelers.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • 2 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Conventions hotel
Information message

Ramadan check in time: 18:00.

Hotel location

Raffles Makkah Palace

King Abdul Aziz Endowment
PO Box 1281
21955
makkah
saudi arabia

Tel: +966125717888

Fax: (+966)125717999

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INTERNATIONAL APT At 100km / 62.14 miles

  • By plane

    PR MOHAMMAD BIN ABDULAZIZ APT At 400km / 248.55 miles

  • By plane

    TAIF AIRPORT At 250km / 155.34 miles

GPS :21.429729, 39.828369

Our accommodations

213 refined and sophisticated suites imbued with gracious and heartfelt service Free HSIA

Junior Suite City View

  • Max. number of persons: 3
  • Area: From 80

Signature Suite City View

  • Max. number of persons: 3
  • Area: From 81

Signature Suite Haram View

  • Max. number of persons: 3
  • Area: From 81

Signature Suite Partial Kaaba View

  • Max. number of persons: 3
  • Area: From 81

Signature Suite Kaaba Premier

  • Max. number of persons: 3
  • Area: From 80

Signature Suite Deluxe Kaaba View

  • Max. number of persons: 3
  • Area: From 80

Presidential Suite City View

  • Max. number of persons: 5
  • Area: From 125

Presidential Suite Kaaba View

  • Max. number of persons: 5
  • Area: From 125

Royal Suite Kaaba View

  • Max. number of persons: 6
  • Area: From 160

Signature Villa Kaaba Premier

  • Max. number of persons: 3
  • Area: From 200

Signature Villa Kaaba View

  • Max. number of persons: 3
  • Area: From 100

Royal Villa City View

  • Max. number of persons: 6
  • Area: From 300

Royal Villa Kaaba View

  • Max. number of persons: 8
  • Area: From 300

Our restaurants and bars

AL QASR

Type of cuisine: International

Our all-day dining and à la carte restaurant is a lively, vibrant space that can seat up to 200 guests at a time. It features a wide variety of Arabic, Indian, Moroccan and western cuisines.

Lunch

13:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MAJLIS

Type of cuisine: Regional

This Levantine fine-dining restaurant provides an exceptional and traditional eastern Mediterranean-influenced dining experience. You can dine indoors or on the terrace overlooking the Grand Mosque and the Kaaba.

Lunch

00:00 - 16:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

16:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL NARJES

Photo non contractuelle / Strictly non binding

An Elegant lounge with cake - patisserie counter A tea and coffee sommelier will be on hand to provide the connoisseurs choice of loose teas and specialty coffee roasts from all over the world

NARJES TEA LOUNGE

Photo non contractuelle / Strictly non binding

This exclusive but informal lounge serves a variety of light snacks, sandwiches, freshly-made ice cream and freshly-baked patisserie from the counter, along with a wide variety of gourmet teas and coffees from around the world.

THE CREAMERY

Photo non contractuelle / Strictly non binding

This artistic, informal, fun-filled café provides a perfect hangout for your family on the terrace featuring a stunning view of the Grand Mosque and the Holy Kaaba. It serves custom-designed Teppanyaki ice cream dishes on ice-cold frozen stones.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 61

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
Raffles Makkah Palace

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,032 reviews

You are the best

Customer review rating 4.6/5

Rania Solo - 10/10/2019 AccorHotels review

You are the best. Everything is perfect.

Dear Rania N., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fine

Customer review rating 4.6/5

Razan A. Families - 09/10/2019 AccorHotels review

Service and cleaning was excellent bit there was a lizard in the room

Dear Razan a., Thank you for taking the time to tell us about your experience at the Raffles Makkah Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Raffles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mrs khalifa

Customer review rating 4.6/5

L Families - 09/10/2019 AccorHotels review

Comfortable.

Dear Laila K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.6/5

Abdullah A. Families - 05/10/2019 AccorHotels review

It was good because of an incident of the shower box where it was blacked and we ask Maintnenace to fix it after water explored ...

Dear Abdullah Khalid A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a great experience

Customer review rating 4.6/5

Anonymous Families - 04/10/2019 AccorHotels review

I had a good experience, I got a Royal suite with Kaaba view, I will be there for next stay.

Dear Mr. Malik A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.6/5

Anonymous Families - 04/10/2019 AccorHotels review

It was great but there was an issue in the bathroom.

Dear Mr. Zeyad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the bathroom, we will raise it to the relevant department. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Murifa Families - 03/10/2019 AccorHotels review

It was amazing, i like the service much also I’m So proud of Saudi Team.

Dear Ms. Murifa A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Geat trip 19 Sep. 2019

Customer review rating 4.6/5

Mohammed A. Couples - 03/10/2019 AccorHotels review

Good facilities & Staff.

Dear Mohammed A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

I'll never come again.

Customer review rating 4.6/5

Reem A. Families - 30/09/2019 AccorHotels review

I like the bathroom the most. all other things; the room and the breakfast were normal.

Very cooperative and nice hotel

Customer review rating 4.6/5

Hala Families - 30/09/2019 AccorHotels review

The stay was really nice..staff helpful and environment lively

AlQobalm

Customer review rating 4.6/5

Anonymous Families - 30/09/2019 AccorHotels review

The Hotel was really neat and nice staff

The best experience as usual. It is my house in Makkah.

Customer review rating 4.6/5

Ms. M. A. Solo - 27/09/2019 AccorHotels review

Every time I come to Makkah I stay in Raffles. It is my house in Makkah. Raffles you raised the bar very high for others.

Dear Mona A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alright

Customer review rating 4.6/5

Anonymous Families - 26/09/2019 AccorHotels review

It was ver kind. But not calm at all. Thank you

Dear Abdulmalek A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.6/5

Khaled O. Business - 25/09/2019 AccorHotels review

The hotel manager and the team are on high professionalism.

Dear Abdullah Abdulatif A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing and better than expected

Customer review rating 4.6/5

Khalid Families - 22/09/2019 AccorHotels review

our stay was great from end to end. although if i were to critique one thing it would be the driver that picked us up from jeddah, the driver drove in a reckless manner and refused to change his behavior even when told to. when we arrived we let Osamah (the concierge) know and he assured us that the ride from Makkah to Jeddah would be different. to our surprise we were provided with the same exact driver and his behavior did not change. aside from the car accommodation our stay was amazing and did not lack in anything.

Dear Khalid A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

This is the best hotel in Makkah

Customer review rating 4.6/5

Fahad A. Families - 19/09/2019 AccorHotels review

It was a wonderful and very pleasant experience staying in this hotel. By all means, the hotel is very clean , a modern style with central location. This is my third time this year staying in this place and it is now my preferred hotel. The staff managing this hotel : friendly and smiling with outstanding customer service. This is not my opinion, it is the whole family sharing the same experience.

Dear Fahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A very nice and comfortable stay

Customer review rating 4.6/5

Najla K. Families - 17/09/2019 AccorHotels review

this is the 3rd time that I am staying with you'll but definitely this time the service was the best and indeed have improved dramatically. All the staff especially housekeeping and the breakfast hall were amazingly kind and helpful. The front desk also have improved comparatively. There was a small issue with the duty manager Mr Essam when I just requested for an hour later check out at 5 pm as I had to do Tawaf AlWedaa and he made a big fuss and was not kind to me. Later I asked the operator for the Guest relationship officer and she said it is only Mr Essam on duty and I refused to be transferred to him. few minutes later Mr Essam called me back and apologized for the encounter and allowed me to check out at 5pm which I thanked me a lot and appreciated this gesture.He really made it up for the miscommunication and misunderstanding. You see these small things make a lot of a difference to the guest satisfaction epecially body langauage . Few people whom I personally want to mention who really offered outstanding guest services and I thank them sincerely. A special thanks to the lovely staff in the breakfast hall who really did not hesitate to fulfill our requests like if I needed some fruits to take with me immediately they would assist me and prepare especially: Mr Ayub, Mr Hamdan, Mr Ali . Ms Nouf who was very friendly receiving the guests in the entrance.. Mr Osama from the concierge was also very friendly and efficient in communicating and arranged a car pick up from the airport upon arrival in a very organized way. He also asked us for the feedback later on. Ms Mashael in the front desk was very friendly upon check in. Few things need improvement like the state of the furniture needs upgrade and the tea and coffee amenities need more variety. They only have green tea and black tea with ordinary coffee. There should be more choices like chamomile and decaffeinated coffee available. Also certain things like I needed an empty container like the plastic or aluminium foil one was not available upon requesting the in room dining but they made it available the following day which I felt is indeed a good action from the staff in serving their guests and satisfying them. Special thanks for them (IRD) to offer daily pastries and fresh fruits which is a very good and kind service. ONly bad point is that there is no direct lift to the Haram and it gets very frustrating when you have to change lifts and when it stops on many floors each time specially if you are in a hurry to catch up with the prayer.

Dear Najla K., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great improvement in the service

Customer review rating 4.6/5

Dr N. J. Families - 17/09/2019 AccorHotels review

We had great time . Much better than the previous visit . The personnel are very friendly , welcoming . Helpful .

Dear Nadiah j., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Khuloud M. Families - 14/09/2019 AccorHotels review

It was great everybody were so kind and helpful

Dear Khuloud A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.6/5

Ahad Families - 13/09/2019 AccorHotels review

Plasent stay even though it was a bit noisy we did hear the construction specially at night .. By the way I didn't receive my refund yet it's been almost a week now

Dear Ahad A., We very much appreciate your comments regarding your stay at the Raffles Makkah Palace. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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