Fairmont Mayakoba 0 star

Customer review rating 4.7/5 4,863 reviews
Fairmont Mayakoba
See on a map
+ 25 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Guided catamaran tour

  • Free Wi-Fi

  • 24/7 on-property transportation via chauffeured golf carts

  • Access to the Fitness Center for guests Ages 16+

  • On-property birdwatching, boat tours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis (Nearby)
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Fairmont Mayakoba

Carretera Federal Cancún
Playa del Carmen Km 298
77710
riviera maya
mexico

Tel: +529842063000

Fax: (+52)9842063030

Contact email

Check-in from 15h00

Check out up to 12h00

GPS :20.687637, -87.027426

Our accommodations

Boasting the ambience of a gracious Mexican home, the resort's 401 guest rooms are located in a low-rise building and clustered throughout the property in 90 two-story Casitas. Spa-style bathrooms with separate shower and tub. Furnished balcony/terrace.

Fairmont King

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Fairmont 2 Queens

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Deluxe Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Deluxe Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Signature Casita King

  • Max. number of persons: 3
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Signature Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 45
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Area Casita King

  • Max. number of persons: 3
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Area Casita 2 Queens

  • Max. number of persons: 4
  • Area: From 43
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Fairmont View King NS Room

  • Max. number of persons: 3
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Fairmont View Queen Queen NS Room

  • Max. number of persons: 4
  • Area: From 41
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Front Casita QQ NS

  • Max. number of persons: 4
  • Area: From 55
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Signature Casita Suite King

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Area Casita Suite King

  • Max. number of persons: 5
  • Area: From 103
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Front Casita Suite King

  • Max. number of persons: 5
  • Area: From 89
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Signature Casita Suite 2 Queens

  • Max. number of persons: 5
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Beach Front Premium Suite King NS

  • Max. number of persons: 3
  • Area: From 100
  • Most of the accommodation: Terrace *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Bambu Suite King NS

  • Max. number of persons: 4
  • Area: From 172
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Coral Suite King NS

  • Max. number of persons: 4
  • Area: From 139
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Tortuga Presidential Suite

  • Max. number of persons: 4
  • Area: From 198
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Camaleon Presidential Suite

  • Max. number of persons: 6
  • Area: From 205
  • Most of the accommodation: PRIVATE_POOL *

* Subject to availability

  • Nespresso machine
  • Mini Bar

Our restaurants and bars

EL LOBBY LOUNGE

Type of cuisine: International

The updated Lobby Lounge also showcases an entirely new beverage experience and menu complete with upscale appetizers and sampling dishes to share overlooking the waterways, a perfect space for guests to socialize and relax throughout the day!

Lunch

11:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA LAGUNA RESTAURANT AND LOUNGE

Type of cuisine: Mexican

Located in La Isla area, La Laguna offers a relaxed ambiance and live music with breakfast buffet and a-la-carte lunch and dinner served either inside or on the terrace overlooking the mangrove and water canals.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BRISAS RESTAURANT

Type of cuisine: Other cooking style

Enjoy the newly redesigned dining spaces at Brisas Mayakoba and its new curated menus featuring a Latin-coastal concept in a spectacular luxury setting, with live music to accompany your meal and stunning views of the Caribbean.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PUERTO RESTAURANT

Type of cuisine: Other cooking style

This AAA-4 Diamond restaurant is now offering a new Latin-Asian menu designed by Richard Sandoval, regarded as "the father of modern Mexican cuisine". Chef Sandoval spins regional ingredients into beautifully balanced dishes designed for sharing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Café Maya

Type of cuisine: Cafe

Inspired by traditional Mayan flavors, Café Maya, located in the main pool area adjacent to the Kids Club, offers delectable products made from the finest ingredients.

LAS OLAS AND AQUA POOL BARS

Photo non contractuelle / Strictly non binding

Las Olas Pool Bar captures the refreshing colors of Fairmont Mayakoba's surroundings. Inspired by the water canals that frame this Caribbean paradise, come enjoy refreshing drinks with family and friends.

HIX Bar

Photo non contractuelle / Strictly non binding

Take in beautiful panoramic vistas while refreshing with a signature cocktail in our expanded new terrace overlooking the resort's internal navigable water canals.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 1,041

  • Maximum capacity: 1,056 people

  • Maximum banquet capacity: 890 people

Find out more

Our guest reviews for
Fairmont Mayakoba

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,863 reviews

Beautiful and relaxing

Customer review rating 4.7/5

Anonymous Couples - 10/10/2019 AccorHotels review

The service was impeccable. The facilities were lovely. Overall this was a relaxing and fun vacation!

Customer review rating 4.7/5

Anonymous Business - 09/10/2019 AccorHotels review

Room and service were great

Fantastic escape with exceptional service.

Customer review rating 4.7/5

Jose Couples - 08/10/2019 AccorHotels review

From the check-in reception, to our butler loading up our car on our return, the service at the Fairmont Mayakoba was fantastic. Add to that the delicious food at all restaurants, and even the room service meal, and it was a great escape.

Love every minute of it.

Customer review rating 4.7/5

Eric A. C. M. Couples - 08/10/2019 AccorHotels review

Our experience was perfect. Nothing noteworthy that stuck out with us in a bad way. This is our 2nd time to stay here and we will be back for sure.

Luxury on the beach

Customer review rating 4.7/5

Richard Business - 08/10/2019 AccorHotels review

Exceptional

Was a very good experience

Customer review rating 4.7/5

Miguel B. Business - 08/10/2019 AccorHotels review

It was very good in general the service, the food, everything, but tthe only thing I didn't like was that pools was closed at 7, I think pools should be oppened more time.

Customer review rating 4.7/5

Anonymous Business - 08/10/2019 AccorHotels review

the staff was excellent

Linda D., travel advisor

Customer review rating 4.7/5

Linda D. Business - 08/10/2019 AccorHotels review

All aspects of hotel staff is outstanding

F. stay - room 116.

Customer review rating 4.7/5

Bart F. Couples - 08/10/2019 AccorHotels review

Rooms still really nice, so is service of all the personnel. Food quality went down though.

Customer review rating 4.7/5

Gp Couples - 08/10/2019 AccorHotels review

The Fairmont was the ultimate relaxing stay we were looking for. The room accommodations superbly nice. The food and service amazing.

Mrs

Customer review rating 4.7/5

Marilyn B. Business - 08/10/2019 AccorHotels review

Attention to detail was excellent, Carla listened to a comment I made about bath salts and she made sure I had enough for my bath, I didn't even ask!

didn't love my experience

Customer review rating 4.7/5

Anonymous Business - 08/10/2019 AccorHotels review

the room was dark and seemed dated

Not espectacular

Customer review rating 4.7/5

Silvia Business - 07/10/2019 AccorHotels review

All the people that work at the hotel is very kind and attentive, they try to provide excellent service. However is not the kind of hotel I like, I prefer smaller hotels in which everything at walking distance, specially the beach. To have to wait for the cart just to go to the beach is a no, no to me. And I wouldn't matter to walk but with a baby, and a extenuating 33 C temperature, 1.5 km to the beach is very, very far. Also another thing I completely disliked is that the service room was not included in the price and to pay more than $50 for some regular food to be taken to our room, was excessively expensive.

WORK AND REST EXPIRENCE

Customer review rating 4.7/5

Humberto F. Business - 05/10/2019 AccorHotels review

THE INSTALATIONS ARE WONDERFUL AND THE SERVICE IS FRENDLY AND VERY GOOD.

Great getaway to recharge

Customer review rating 4.7/5

Tracy J. Couples - 04/10/2019 AccorHotels review

We had stayed at the Fairmont Mayakoba before, and it did not disappoint this time! We were able to completely relax and just enjoy the resort - the food and drinks were fabulous, and the scenery is unmatched!

Good but bumpy

Customer review rating 4.7/5

Cristina Business - 03/10/2019 AccorHotels review

Check in experience was great until I got to the room. I was assigned an accessible room and was not made aware at check in. Actually the FO person stated: we have a very nice room for you. I called FO and asked to be changed, which took a few minutes for them to call me back. Once I received the call I was assigned a different room and all seemed fine, however once I was getting ready to have a shower the shower handle and its holding unit was broken, on the floor. Once again I had to call Royal Service for them to get it fixed, which took them 15 min to come to my room. At this point I was very frustraded after a 10 hrs flight. All fixed, however after my shower the shower head kept dripping, for like 15 min. I ensured the tap was closed all the way and still dripping. Called RS again for them to fix, it. Nothing was offered as courtesy, although I order IRD. Next day the shower tap was broken and again, waited for 15 min and nothing. called back after 30min and someone came to the room to get it fixed. I also had issues with AC and after the 1st night engineering came to the room and had to change the thermostat. AC is veru noisy as well. Overall service is good but hotel is tired and in need of renovation. Check in experience was bad and despite the bumps on the first couple of days, the remainder stay was good. Breakfast offering at Laguna is rich, would be great if had lactose free yogurt as well.

Customer review rating 4.7/5

Elisabth L. Business - 03/10/2019 AccorHotels review

The staff was most attentive and kind. The property is lovely.

Associate Director of Sales

Customer review rating 4.7/5

Alicja Business - 03/10/2019 AccorHotels review

Amazing, loved everything. Only feedback i had were some extra charges on my bill, which i clarified upon departure.

Wonderful staff and accommodations

Customer review rating 4.7/5

Brad Business - 03/10/2019 AccorHotels review

This was my second time at the resort and it did not disappoint. All of the staff are extremely friendly and accommodating. The guest room was extremely large and well appointed. I did request for a king bedroom which was not available for the second year in a row. The F&B outlets were top notch but the beach area needs a lot of work.

My stay was lovely and peaceful.

Customer review rating 4.7/5

Mary W. Business - 03/10/2019 AccorHotels review

I was genuinely surprised at the friendliness and kindness of the staff. Also, I loved my room (#323). It was like coming back to a peaceful oasis every day; so quiet and calm which I loved. Rubi & Sergio, the housekeepers, were both so sweet. A lot of agent friends were staying at Rosewood or Banyan Tree, and I was perfectly happy at Fairmont Mayakoba!!

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in riviera maya