Mercure Exeter Rougemont Hotel 4 stars

TripAdvisor rating 3.5/5 467 reviews
Mercure Exeter Rougemont Hotel
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Hotel extras

  • Located opposite Exeter Central train station

  • Drakes Restaurant offers a choice of brasserie-style meals

  • 6 dedicated meeting rooms accommodating up to 250 guests

  • Wedding facilities capable of accommodating 250 guests

  • Central location, with plenty of nearby attractions

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • EXETER AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Exeter Rougemont Hotel

Queen Street
EX43SP
exeter
united kingdom

Tel: +4401392410237

Fax: (+44)8713769118

Contact email

Check-in from 14h00

Check out up to 12h00

  • EXETER BUS STATION :  

  • By plane

    EXETER AIRPORT At 9km / 6 miles - Shuttle paying

  • By train

    EXETER CENTRAL At 0.16km / 0.1 miles

GPS :50.72575, -3.533418

Our accommodations

At Mercure Exeter Rougemont Hotel, we have 98 bedrooms, including Deluxe rooms and Suites. All of our bedrooms include free unlimited WiFi, coffee and tea making facilities, flat screen TV, hairdryer, iron and ironing board.

Standard Double Room

  • Max. number of persons: x4
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Twin Room

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Privilege King Room

  • Max. number of persons: x4
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Standard Single Room

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Small Double Room

  • Max. number of persons: x2
  • Area: From 17
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Junior Suite

  • Max. number of persons: x2
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

DRAKES

Type of cuisine: Brasserie

Our restaurant serves modern British and European cuisine with an extensive selection of wines from our Flavours from the Cellar collection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DRAKES BAR

Photo non contractuelle / Strictly non binding

Comfortable, contemporary surroundings servings drinks, snacks and light meals

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NELSONS LOUNGE

Photo non contractuelle / Strictly non binding

Traditional lounge setting located in the lobby of the hotel ideal for intimate evening dining, afternoon tea and we also serve speciality coffees.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 229 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more
Mercure Exeter Rougemont Hotel Meeting Room

Our guest reviews for
Mercure Exeter Rougemont Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

5,560 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

467 reviews

Longer break in Exeter

Customer review rating 4.0/5

Brian Couples - 16/04/2019 AccorHotels certified review

The situation of the hotel was ideal for us, opposite Exeter Central station and within walking distance of the town centre and riverside. The room was well-equipped, quiet and comfortable, but not very big and it lacked clothes storage space for a longer stay. The breakfast was excellent, the staff friendly and helpful.

Dear Mr C., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased that you liked our location and enjoyed your stay and your breakfast. And your feedback about storage space is very much appreciated. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Sir Daniel N.

Customer review rating 4.0/5

Sir D. N. Couples - 16/04/2019 AccorHotels certified review

Fantastic experience and friendly staff

Dear Ms N., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us and will pass on your kind words to our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Good but spoilt

Customer review rating 4.0/5

Lisa M. Friends - 16/04/2019 AccorHotels certified review

Our stay was spoilt by a noisy stag party repeatedly knocking on our bedroom door throughput the evening and waking us up at night. The 2am knock resulted in one of our party getting no further sleep.

Dear Ms M., Thank you for taking the time to write a review and comment on your stay at the Mercure Exeter Rougemont Hotel. I am very sorry that your experience was marred by the stag party; please allow me to express my sincerest apologies. I understand that our Reception Manager awarded you some additional Le Club points when you checked out on Sunday. I hope this has gone some way to making up for you being woken up in the middle of the night. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Mrs

Customer review rating 4.0/5

Mrs S. J. Couples - 16/04/2019 AccorHotels certified review

The hotel’s position in Exeter City Centre is excellent and the staff were fine. We had several issues during our stay of 48hrs. Our planned dinner on the first night in the dining room had to be abandoned and the alternative of the Drake’s bar was rather depressing and lacking in any atmosphere. The room which had obviously been divided by an inadequate stud partition was completely unsatisfactory.On the two nights of our stay we were woken up by voices talking in the next room. The fire door closure needs looking at- very noisy to use. The towels were almost threadbare and discoloured.These problems could easily be sorted out by the management and I suggest you do the necessary investigations. We raised our concerns about the noise with one of the receptionists.

Dear Mrs J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have forwarded your comments to the relevant department heads and as you suggested, we will be undertaking the necessary investigations. Please rest assured that we are taking the appropriate measures to address the problems you encountered in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Miss

Customer review rating 4.0/5

Lauren N. Friends - 15/04/2019 AccorHotels certified review

Staff apart from the nice lady on reception were exceptionally rude. I asked for breakfast to be brought to my room on my day of arrival and got charged twice. Rude staff member bringing the card machine to my door after already delivering breakfast. Hotel room lovely and clean but extremely stuffy and hot. Hence two fans in the room.

Dear Miss N., Thank you for taking the time to write a review and comment on your stay at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. I wonder if you remember who the person was that delivered your breakfast to you? And anyone else who was rude to you? I will be conducting a full investigation. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Ok but could be better

Customer review rating 4.0/5

Tom Business - 15/04/2019 AccorHotels certified review

I stayed with you on Thursday night (room 121) and thought the stay was fine but could have been made better in the following ways. Everyone was very friendly so can't fault staff enthusiasm! The TV didn't work. The iron marked the collar of my shirt. The cutlery and mugs at breakfast hadn't been properly cleaned. The door to the room opposite mine crashed shut (and the occupants were in and out frequently). One of the slow release fire doors near the room needed its hinges oiling (otherwise you lose the main benefit of a slow release door - quiet!)

Dear Mr L., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed your comment about your TV to our Maintenance Manager and I have also asked him to take a look at the iron and the squeaky fire door next to the room you stayed in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Our favourite Exeter Hotel.

Customer review rating 4.0/5

Susan D. Families - 15/04/2019 AccorHotels certified review

As usual the staff look after us brilliantly.

Dear Peter and Sue, Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It is always a pleasure to receive positive feedback. I will share your kind words with the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Helpful & welcoming staff

Customer review rating 4.0/5

Jim Solo - 15/04/2019 AccorHotels certified review

Excellent

Dear Mr B., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Great place to stay

Customer review rating 4.0/5

Chris Couples - 14/04/2019 AccorHotels certified review

Not the very cheapest, but that was not what we wanted. Reception where great people with very little corporate brand about them. Very natural helpful people. Breakfast was well peopled with staff to help, more than adequate choice of food. Evening meals available else where. The only downside of our stay was the thin bedroom walls, rather surprised for the age of the building. The best bit was walking up the main staircase. Just try it and you'll see what i mean.

Dear Mr S., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased you enjoyed your stay with us. It's always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Very well situated hotel

Customer review rating 4.0/5

Anonymous Couples - 14/04/2019 AccorHotels certified review

Our experience was mixed. Bedroom staff friendly and courteous. Reception staff a bit curt on the whole. Eating facilities very limited. Breakfast good.

Dear Ms P., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m pleased that overall you enjoyed your stay with us. However, I'm very sorry your found our Reception staff to be curt. I have forwarded your comments to our Reception Manager in order that she can take the appropriate measures to prevent future occurrence. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Food service needs improvement

Customer review rating 4.0/5

Mark T. Business - 14/04/2019 AccorHotels certified review

The evening food service in the hotel was terrible every single night of our two week stay. The staff were unable to cope with more than a couple of orders leaving us with waits of an hour for simple meals, cutlery was forgotten and deserts some times didn't arrive. This was simply not good enough for a hotel which rates its self as four star. Meal times became something that we came to dread rather than enjoy.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very valuable to us. I have forwarded your comments to our Food & Beverage Manager. Please rest assured that she is taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Uncomfortable

Customer review rating 4.0/5

Dr J. Business - 13/04/2019 AccorHotels certified review

Single room was too small and heater was broken in the room so I couldn’t turn it off, a fan was given to me but it was too loud so couldn’t use it while I slept

Dear Mr J., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Maintenance team has fixed the radiator in the room you stayed in. Unfortunately the hotel was fully booked on the night you stayed so we were unable to give you another room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

COMFORTABLE CONVENIENT STOP-OVER

Customer review rating 4.0/5

Anonymous Couples - 13/04/2019 AccorHotels certified review

A very pleasant overnight stay. Very conveniently placed for the city. Comfortable room with excellent lighting and well planned bathroom. Minor downside was noisy delivery vehicles early in the morning

Dear Ms M., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so glad you enjoyed your stay with us and liked your room. However, I'm sorry you were disturbed by noise from delivery drivers. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Great stay

Customer review rating 4.0/5

Rebecca Couples - 12/04/2019 AccorHotels certified review

Stayed for one night on a fleeting visit to Exeter. We booked a small double and I was pleasantly surprised with the space in there. Had everything we needed, it was clean and quiet. Staff were friendly and the hotel is in a great location.

Dear Ms S., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It's always a pleasure to receive positive feedback. I will share your review with our team as this serves as encouragement to everyone. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Uncomfortable night and felt anonymous to staff.

Customer review rating 4.0/5

Mrs M. T. Business - 12/04/2019 AccorHotels certified review

The hotel decor is pleasant as was my initial greeting but thereafter I found the staff rather indifferent. When passing staff in the hotel not once did anyone smile let alone say hello; the lunch time staff were sullen. I was unable to sleep due to rock hard pillows therefore telephoned reception but received no answer. The lock to the bathroom was faulty which I had intended to mention to reception on checking out but the receptionist hardly acknowledged me and did not enquire about my stay, merely took my key; I didn’t even receive a thank you for staying. I’ve never stayed at Mercure Hotel before and must say that I am far from impressed with their customer service.

Dear Ms T., Thank you for taking the time to write a review and comment on your stay at the Mercure Exeter Rougemont Hotel. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I appreciate you highlighting the issues you encountered and have forwarded your comments about our staff to both our Reception Manager and Food & Beverage Manager. Please rest assured that we are taking the appropriate measures to prevent future occurrence. I have also informed our Maintenance team about the lock on your bathroom door. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel
Customer review rating 4.0/5

Anonymous Couples - 12/04/2019 AccorHotels certified review

Not good only had one curtain in room told reception when we got there Nothing' was done so we woke up with the SUN. Wasn't happy

Dear Mr W., Thank you for taking the time to tell us about your experience at the Mercure Exeter Rougemont Hotel. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for the fact that there was a curtain missing in your room. Our Maintenance team have now addressed this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

A satisfactory stay

Customer review rating 4.0/5

Tony Couples - 09/04/2019 AccorHotels certified review

Room and room services good. Staff very helpful. Quality of food and bar fell short of the expected.

Dear Mr E., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m glad that overall you enjoyed your stay with us. Your feedback about the bar is very useful to us. We have, this week, launched a new menu but I have forwarded your comments to our Food & Beverage Manager. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

Weekend stay

Customer review rating 4.0/5

Barbara Solo - 09/04/2019 AccorHotels certified review

Enjoyed my stay. Clean, comfortable room with very helpful staff.

Dear Ms G., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m delighted you enjoyed your stay with us. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we look forward to welcoming you again soon. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

a great place to stay!

Customer review rating 4.0/5

Loraine R. Couples - 07/04/2019 AccorHotels certified review

Desk staff very friendly and helpful. Room clean and comfortable. Breakfast was great. Managed to park our car without any problems. Great location in Exeter - very close to shops and restaurants, and across the road from the park.

Dear Ms R., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m so pleased you enjoyed your stay with us and liked our location. Thank you again for sharing your experience, and we hope to get the opportunity to welcome you again the next time you visit Exeter. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel

The room and stay was ok

Customer review rating 4.0/5

Anonymous Friends - 06/04/2019 AccorHotels certified review

Positive - friendly staff , clean room Negative- VERY expensive drinks in the function and the food not up to much

Dear Ms B., Thank you for taking the time to write a review and comment on your experience at the Mercure Exeter Rougemont Hotel. I’m glad that overall you enjoyed your stay with us but I was sorry to learn that you were not completely satisfied. Unfortunately our prices are set by the Mercure Head Office which means that the cost of drinks is beyond our control. Regarding the function food, I have forwarded your comments to our Head Chef. On 8th April the hotel launched a new and improved menu. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Melissa Bacuzzi Operations Manager Mercure Exeter Rougemont Hotel
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