Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

4.5/5 203 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 453.68 CNY Non member rate
From 453.68 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONGQIAO AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,309 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 203 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jean Z. Families - 17/09/2018 AccorHotels certified review
« Another great experience with improving area in breakfast »

One more stay in Sofitel HQ. Again a very impressive experience. This time I would like specially thank the club staff. They are very attentive and approachable. I had a birthday cake from a+ coupon and it was kept in club fridge until my leave. I like Sofitel HQ so much so would like to suggest one improving area this time. We went for breakfast Sunday 8AM. The restaurant was quite empty at that time. But there was no staff to arrange the table and serve the tea. Even though the food was great but it did not match other 5 star hotel service level. Wish there would be some changes in my next visit.

Paul C. Business - 17/09/2018 AccorHotels certified review
« Business stay »

Experience was wonderful overall. Check in was efficient, room was extremely comfortable, check out was quick-ish. My only complaint is around transport to/from the hotel. The shuttle only runs to the airport (even if you're going to the rail station) and there are NO PICK-UPS. This is a major issue, since most taxi drivers won't take you from either the airport or rail station because of the 'short meter'.

Arnold Business - 17/09/2018 AccorHotels certified review
« Good Value for Money »

Overall, it was satisfactory.

Johnny Families - 13/09/2018 AccorHotels certified review
« Very enjoyable experience. Clean room, friendly service, nice facilities. »

Very enjoyable experience. Clean room, friendly service, nice facilities. Breakfast could be slightly improved. Variety was great, but taste of the noodle bar was a bit lacking. Western foods was great especially croissant and crepes. Room service and mini-bar overpriced compared to other hotels. Also, room service food was average for Chinese items, Western items was good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent visit and sharing your feedback with us. Of course, we're very happy to hear you enjoyed your experience and service from our Ambassadors. I will also be sure to share your feedback with our Director of Food and Beverage as well as our Executive Chef as we are always looking for ways to improve our offerings. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Philip K. Solo - 13/09/2018 AccorHotels certified review
« Mr »

Impressed throughout

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide your feedback. It is always nice to see such positive comments and I will be sure to share your feedback with our team. Thank you again and we hope to see your back here soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Tao Solo - 10/09/2018 AccorHotels certified review
« Spacious room but it was a bit smelly like newly decorated room. Was a bit worried »

I like the room, service was okay too. I also enjoyed the swimming pool and sauna room, which I like about staying at Sofitel. But it was a bit smelly in my room, the newly furnitures smell when I step in the room. I was worried whether it is healthy to stay the room smells like that. If I travel with my family, I am afraid I had to change.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and providing your feedback regarding the experience. We're happy to know you liked the service, room and facilities. We are also sorry to hear about the issues you experienced from the new construction. Thank you for letting us know as this certainly is not our expectation. In the future, should you like to return, please contact me directly at h9… so that I may personally prepare for your stay. Thank you again and warm regards, Peter Vricella 金彼得 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店

Chris Business - 10/09/2018 AccorHotels certified review
« Good »

Check in was fine. There was some difficulty getting the temperature of the room to drop much. It was relatively warm even with the lowest temp setting. The bar area and associated food was very good. Had a very good recommendation on drinks, location and food from an associate manager in the bar Terry. Overall a very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for sharing your feedback. We're very happy to hear that overall, you had a good experience. Also, we're very sorry the air conditioning wasn't cold enough. Thank you for letting us know as this is not the experience we want for our guests. I have already informed our engineering team so they can make sure the problem is resolved. Thank you again and we look forward to seeing you again in the future! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Daniel Business - 10/09/2018 AccorHotels certified review
« Nice, new hotel near HQ airport & station »

Guest recognition as its perfection- felt really well hosted, got a nice room upgrade and nice personal welcome by many Managers up to the GM. Room size, Quality and Equipment is very nice, bed comfort fantastic. The Club Lounge is very nice, good choices of drinks and food, staff very attendting and communicative. Will definitely come back!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and feedback. It was a pleasure meeting you and we're delighted that, while very short, you enjoyed your experience. The next time your travels bring you to Shanghai we hope to see you again! Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Shaun Business - 09/09/2018 AccorHotels certified review
« As good as ever »

Always a good hotel staff are very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your feedback. We're happy to hear that you had a good stay and appreciated the service from our ambassadors. We look forward to welcoming you back again soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Tristan Business - 07/09/2018 AccorHotels certified review
« Great stay »

Service was top notch. Staff are very nice. Breakfast is a little average. Location is suitable for the airport or highspeed train and for business around the convention centre.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to share your feedback with us. We're delighted to hear you enjoyed our staff and service. We hope to see you again the next time you're in Shanghai! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Sheila Friends - 06/09/2018 AccorHotels certified review

Everything was perfect. Hotel style and presentation fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide your feedback. It is always nice to see such positive comments and I will be sure to share your feedback with our team. Thank you again and we hope to see your back here soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Thomas G. Business - 05/09/2018 AccorHotels certified review
« What a great welcome »

All the staff was extremely helpful and nice. The amenities are top notch (just one point though: i could not find elleptical bike in the gym, which was a bit disappointing)

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and sharing your feedback. We are delighted to hear you enjoyed your stay and the service from our Ambassadors. I have also shared your feedback regarding the eliptical machine with our Fitness Manager. While we have three different types of cardio machines, I know an eliptical machine would be good to have as well. Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Business - 05/09/2018 AccorHotels certified review

First time staying here. A very good hotel. But, Japanese restaurant & bar were a real let down.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your stay and providing us with feedback. We are very sorry to hear the you were disappointed with the Japanese restaurant and bar. If you could be so kind as to provide further details, I would like to learn more about your experience. I can be reached directly at h9… Thank you and warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Roger W. Business - 03/09/2018 AccorHotels certified review
« Sofitel Hongqiao »

Awesome Hotel, Great service, the best breakfast, plenty of room at breakfast, never overcrowed, I stay here often and I love it

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for being such a loyal guest and providing such great comments. We're very happy that you have enjoyed your stays with us and we look forward to the next time you're in town! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Clayton W. Business - 01/09/2018 AccorHotels certified review
« Was pleased with our stay »

We were very happy we chose this hotel to stay. The room was spacious, clean and nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for providing feedback from your recent visit. We're very happy to hear that you enjoyed your room and had a pleasant stay. I will be sure to share your feedback with our team and we look forward to welcoming you back in the future! Warm regards, Peter Vricella 金彼得 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店

Tann K. Families - 29/08/2018 AccorHotels certified review
« Nice and comfortable »

Live up to its brand and new hotel. Giving a comfortable and nice feeling. Especially the staff is very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and providing us with feedback. We're happy to know that you felt our staff was very helpful and friendly. We hope to see you again the next time your are in Shanghai! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Families - 29/08/2018 AccorHotels certified review
« Great hotel services, inconvenient location »

I stayed for a total of six days at this hotel, and I absolutely loved my stay. Everyone was extremely curteous. The front desk concierge was extremely helpful with local travel plans. The room was spacious and luxurious. My only concern was that there weren’t more frequent shuttles to and from the hotel to the train station/airport/Subway. As a result, my husband and I had to walk back to the hotel a few times from the subway (20 mins walk), and paid higher than expected taxi fares to unethical taxi drivers a couples times. I wouldn’t mind paying the hotel for additional cost if the shuttle runs more often.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent visit and it was a pleasure meeting you and you're husband. We're all very happy to hear that you enjoyed your stay with us. We also appreciate your feedback regarding our shuttle service. Currently, there are certain local restrictions pertaining to shuttle service at Hongqiao Airport and Railway Station. We hope to have this worked out in the near future as we would like to have expanded shuttle service as well. Thank you gain for your stay and we hope to see you again the next time your are in Shanghai! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Z. Friends - 28/08/2018 AccorHotels certified review
« Lovely stay but still need improvements »

Not too bad

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for staying with us and providing your feedback. I will make sure to share your feedback with our team as this will help us to maintain our desired guest experience. Thank you again and we look forward to welcoming you back. Sincerely, Peter Vricella 金彼得 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店

Danny Business - 27/08/2018 AccorHotels certified review
« Great stay at sofitel hongqiao »

great stay the GSM, Tender Xia is very nice and professional

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your feedback and we're happy to hear you had I great stay. I will be sure to share your positive comments with Tender as well as the rest of our management team. Thank you again and we hope to see you back soon! Peter Vricella 金彼得 Director of Guest Experience 宾客体验总监 Sofitel Shanghai Hongqiao 上海新华联索菲特大酒店

Jean Families - 27/08/2018 AccorHotels certified review
« Great facilities and nice staff »

I can’t remember this was 5th or 6th times for my stay in Sofitel HQ. The experience was still amazing . I would like to specially thank the reception for finding my left computer in the room. The gentleman in charge took was so nice to guide me back in person.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for sharing your recent experience and we are delighted to hear that your experience was still amazing. It is also nice to know that our staff were able to help you retrieve your laptop. Thank you so much for your loyalty and we hope to see you back again in the future! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 453.68 CNY Non member rate
From 453.68 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates