Hotel - Sofitel Shanghai Hongqiao
Sofitel Hotel Sofitel Hotel

Sofitel Shanghai Hongqiao Hotel

4.5/5 255 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 531.00 CNY Non member rate
From 531.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • HONGQIAO AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Our rooms

The modern French inspired room features the signature Sofitel MyBed, 48inch LCD TV with satellite channels, bathroom with separate bathtub and shower, Lanvin amenities and WiFi.

  • 350 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 1,646 reviews

Our guest reviews for Sofitel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 255 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Vimal K. Couples - 10/02/2019 AccorHotels certified review
« Wonderful & Amazing »

My stay was a surprise for my wife on her birthday. We got a free upgrade to a suite which was amazing. The hotel staff were top class and they sent a cake for my wife and loads of hand written cards. Overall we had a lovely stay and we look forward to visiting again in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing your feedback. We're all very happy to hear that everything went well for your wife's birthday and hope to see you again soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Frank Business - 07/02/2019 AccorHotels certified review
« Friendly staff made everything possible. »

Very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you so much for your kind words. It was a pleasure meeting you and we all enjoyed having you stay with us. We hope to see you back again and should you need assistance with anything, please feel free to contact me directly at h9… Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Business - 29/01/2019 AccorHotels certified review
« This was a fabulous experience; I really feel like I was at home »

Welcoming at the arrival and also the way how the room was prepared was great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing your feedback and we are delighted that you had a great experience. I have already shared your feedback with our team and we look forward to your next visit! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

S. X. Business - 29/01/2019 AccorHotels certified review

it is good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback from your recent visit. We are happy to hear that you enjoyed your experience with us. I will be sure to share your feedback with the team and we look forward to welcoming you back soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Anonymous Business - 27/01/2019 AccorHotels certified review
« Spacious hotel with good facilities and helpful staff »

This hotel is our company's preferred hotel as it is provides good value and an excellent location for our office. I have stayed here many times and the service overall has continued to be excellent. I normally stay between 7 to 10 nights each time. The breakfast offer has a very extensive range but in each area there is little, if any, change so by the end of each stay the breakfasts can get a bit boring. This time I had access to the club lounge with its evening offering of light snacks and a drink, which is excellent and I will be recommending to my colleagues that they should look to upgrade their stay to interlude this. The staff at the lounge were very friendly and always ready to help.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! We're very happy that you enjoyed your most recent experience at our hotel and thank you for your continued loyalty. We're especially delighted to hear that you enjoyed your experience in Club Millesime and I will be sure to let our Ambassadors know how much you appreciated their service. Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Jm Business - 27/01/2019 AccorHotels certified review
« Beautiful Hotel, Great Staff »

Beautiful Hotel, Great Staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing your feedback with us. We’re delighted to hear such great comments and that you enjoyed your stay with us. We hope to see you back again very soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Jack Business - 25/01/2019 AccorHotels certified review
« Most of the staff are not properly trained »

The staff were very impolite and sometimes rude. No one smiled and didn’t seem to enjoy their work at all. Ruined my day in the morning at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your loyalty and taking the time to share your feedback with us. Also, please accept our apologies for failing to deliver a delightful experience. I have already shared your feedback with our team. We also noticed that you will be returning in the near future. If I can be of any assistance, please feel free to contact me directly as I would like to personally prepare for your stay. Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao h9…

Keiran T. Business - 23/01/2019 AccorHotels certified review
« A beautiful hotel with great staff and a wonderful breakfast »

Every aspect of my stay was great.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to share your feedback. We're delighted to hear you had a great stay and enjoyed our breakfast and service from our Ambassadors. We look forward to welcoming you back soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Katy H. Business - 22/01/2019 AccorHotels certified review
« Miss H. »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback. It is always nice to hear such positive words and I'm happy you had a great stay. I will certainly share your feedback with our team and we hope to see you again soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Jean Z. Families - 20/01/2019 AccorHotels certified review
« The Lounge is perfect but still other areas to be improved »

This was our longest stay in Sofitel HQ. The overall experience was still good with some great memories. The club lounge services continued to be superb. I was specially impressed by the lady in charge who was always attentive and proactive in seeking for improving suggestions. The breakfast service was improved with seating arrangements and serving of tea. But the food service was not consistent, i. e. The mid age lady at noodle counter was always rude but I also met welcoming staff at other spots. What need to be corrected immediately was the reception. With quite some new staff, the training was obviously lack. As a foreigner checking in, the staff did not know how to issue a temp residence permit per local police regulations even after consulting his colleagues. It was finally sorted out after a few days when my agency talk directly to a guy in blue uniform. This is quite weird for a 5-star hotel operated in Shanghai for a few years. With above said, the price/value ratio is still quite high for Sofitel HQ. wish my next visit will find it getting even better.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback. We are very happy to hear about the great experience you had in our Club Millesime. I have already shared your comments with our management team and will be sure to share them with our Club Millesime Ambassadors as well. We would also like to apologize for the areas that did not meet our expectations for the guest experience. I have shared those issues with our F&B and Front Desk managers as well. Thank you again and please feel free to contact me directly the next time you stay with us so that I may personally prepare for your stay. Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao h9…

James Business - 18/01/2019 AccorHotels certified review
« First Time Guest »

The Hotel is well specified with larger comfortable rooms. Breakfast is very good with plenty of choice. Location is also convenient to Hongqiao Airport and Station.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for sharing your feedback. We're pleased to hear that you enjoyed our rooms and breakfast. We're also happy to know that our location near Hongqiao Airport and Railways Station was very convenient for you. We look forward to welcoming you back again in the future! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Family - 17/01/2019 TripAdvisor review
« Excellent hotel. »

I visit China more than 20 times a year on business trip and vacation. It is really nice to enjoy the quality of the facilities and interior of this hotel for this price. Especially in China, there were many unsatisfactory parts in terms of service. Emma in the lounge and Benson in the front desk were particularly impressive. However, the Location is not so good and I hesitate to recommend it to my friends.It is not easy to use public transportation, and taxi drivers should refuse to ride or complain at the nearby Hongqiao station or Mall.If the shuttle offered at the hotel is more varied, it would be better to share and recommend my enjoyable stay with friends

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Navigator45126893294! Thank you for taking the time to provide us with feedback from your recent stay. We're very happy to hear you enjoyed the quality of our facilities and the service provided by Emma, Bensson and our team of Ambassadors. I will be sure to share your positive comments with everyone. I have also shared your comments about the shuttle service. We hope to be able to offer increased shuttle service in the future so the you can more easily recommend us to your friends! Thank you again and we hope to see you back soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao h9933-gr@sofitel.com

Claudia G. Couples - 12/01/2019 AccorHotels certified review
« Excellent service, hospitality, amenities, food and hotel!!! »

Our experience was an amazing and beyond our expectations! The Quality of service was impeccable and the special treatment we received has been unique!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your feedback. We're absolutely thrilled you had an amazing experience and enjoyed the service from our Ambassadors. We hope to welcome you back soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Christine C. Couples - 08/01/2019 AccorHotels certified review
« Nice hotel »

1st Time experiment stay at Sofitel. The hotel is nice and breakfast is good. Environment is good. I had check in next day early morning , as my flight is arriving mid night. The front desk receptionist has check me in quickly and provide me the welcome drink for next day. I like to stay at Sofitel and the staffs are friendly. Only location is far from city. But you can take the subway and connected by taxi to this hotel cost around RMB 18. I am initially booked a wrong hotel as I though my plane is arriving the Hongqquio airport. In fact it is Pudong Airport. But it come out a good stay for me.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and we're very happy you enjoyed your experience. Even though you arrived at Pudong airport, we're very happy that you came over to join us in Hongqiao! Thank you and we hope to see you again, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Olivia W. Friends - 08/01/2019 AccorHotels certified review
« The staff are so kind »

I spend my birthday there, the staff are so kind and precessional, thank u Sofitel to make my birthday memorable.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for your recent stay and also for sharing your experience. We’re very happy to hear you enjoyed spending your birthday with us and had a memorable experience. I will also be sure to share your positive comments everyone. Thank you again and we hope to see you back soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Wei Couples - 07/01/2019 AccorHotels certified review
« Relaxed »

Comfortable stay in a spacious room with stylish decor

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to share feedback from your recent stay. We are happy to hear that you enjoyed your experience with us. I will be sure to share your feedback with the team and we look forward to welcoming you back soon! Sincerely, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

K. Couples - 04/01/2019 AccorHotels certified review
« Overall »

Extremely gorgeous decoration, far from everywhere, very nice bed and great facilities and amenities

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the opportunity to provide us with feedback from your recent stay. We are delighted to hear that you liked the decoration, the bed, the facilities and the amenities. I will be sure to share your comments with our team and we look forward to welcoming you back soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Jh Y. Business - 04/01/2019 AccorHotels certified review
« A very pleasant stay »

Clean, spacious hotel, good services near Hong Qiao Airport

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour! Thank you for taking the time to provide us with feedback from your recent visit. We are pleased to hear that you enjoyed your experience. I will be sure to share your feedback with the team and we look forward to welcoming you back soon! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Desmond L. Business - 02/01/2019 AccorHotels certified review
« Services can be further improve »

Expected the service standard to be at least the same during my last stay

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for sharing feedback from your recent visit. I have already shared your comments with our team. We greatly appreciate your continued loyalty and we hope to see you back soon in the future! Warm regards, Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

W. Q. Families - 02/01/2019 AccorHotels certified review
« APP is not user-friendly. »

When each time I want to use APP to book the hotel, I did not successefully book it. Either the payment was not supported, or the system was down.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Thank you for your recent stay and taking the time to provide us with feedback. We are also very sorry to hear about the challenges you experienced while using the AccorHotels App. Unfortunately, the management of the App is handled by our corporate team, not here at our property. However, we definitely appreciate the feedback and I will be sure to share your comments. Thank you again and we hope to see you back here soon! Peter Vricella Director of Guest Experience Sofitel Shanghai Hongqiao

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 531.00 CNY Non member rate
From 531.00 CNY Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates