Grand Mercure Jakarta Kemayoran 5 stars

TripAdvisor rating 4.5/5 1,967 reviews
Grand Mercure Jakarta Kemayoran
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+ 23 Services
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Room 1

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Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Free shuttle service to JIEXPO Kemayoran with schedule applied

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SOEKARNO HATTA
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Cash machine
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac

Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6
Superblok Mega Kemayoran
Kota Baru Bandar Kemayoran
10610
jakarta
indonesia

Tel: +622122601111

Fax: (+62)21/22602222

Contact email

Check-in from 14h00

Check out up to 12h00

  • U27 :   KOTA

  • By plane

    SOEKARNO HATTA At 25km / 15 miles - Shuttle paying

  • By car

    KEMAYORAN TOL GATE At 5km / 8 miles

  • By train

    GAMBIR At 4km / 2 miles

GPS :-6.1536, 106.849698

Our accommodations

Each room features a 42" LED TV with cable TV channels, multimedia connector, mini bar, hairdryer, sofa, safe deposit box and WIFI Internet connection.

Superior Room with 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Classic Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 36
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Room with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 38
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Business Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Executive Suite with 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 80
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

CATAPPA RESTAURANT

Type of cuisine: International

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLUMERIA LOUNGE

Photo non contractuelle / Strictly non binding

Located at the Lobby area with a seating capacity of 148, Landasan Lounge serves a wide variety of beverages with specialty Indonesian beverages, delectable cocktails, international wine selection and afternoon tea.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 1,368

  • Maximum capacity: 1,200 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Grand Mercure Jakarta Kemayoran

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,761 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,967 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Satisfying

Customer review rating 4.4/5

Fridays J. Friends - 15/08/2019 AccorHotels review

Clean and friendly staff. Spacious room and good view.

Dear Muhammad Firdaus J., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

Rafael R. D. L. Business - 15/08/2019 AccorHotels review

Excelent service

Dear Rafael Rodriguez D., Thank you for your positive comments about Hotel Grand Mercure Jakarta Kemayoran. I am pleased to hear you enjoyed your stay with us. It's something our team takes great pride in, so we value your feedback. We hope you will visit us again in nearest future. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Overall Great Get-Away

Customer review rating 4.4/5

Atiqah Couples - 14/08/2019 AccorHotels review

Overall great experience. Request for an upper floor non-smoking room was attended to. Staff also provided really good service in terms of helping us use the Go-Jek app and helping us to search for locations/attractions to visit. Staff even went out of the way to help us with the bookings. Thankyou :) Ambience wise, Room was spacious and clean.... facilities like the pool and steam-room/sauna was well maintained with staff available to distribute out towels. Did not get to try out the restaurants this round but Will definitely return if opportunity arises.

Dear Nur A., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Very Nice Hotel

Customer review rating 4.4/5

Fanny Couples - 14/08/2019 AccorHotels review

Feel comfortable staying in this hotel. Breakfast is good, so many choices. The room is big and clean. The staffs are friendly and quick check in, check out. I think the service is good. We'll come back again next time.

Dear Fanny J., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Everything was fine

Customer review rating 4.4/5

Matthew E. Business - 14/08/2019 AccorHotels review

Great stay

Dear Matthew E., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Ms

Customer review rating 4.4/5

Riana L. Families - 14/08/2019 AccorHotels review

It was a great hotel, with very nice people (all staff). and good service too

Dear A. Abrar, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager

Thank you so much GMJK

Customer review rating 4.4/5

Astri A. Families - 14/08/2019 AccorHotels review

Thank you GMJK. The room is spacious and cozy view, vibrant lobby, luxury Plumeria lounge, stunning decoration in every different events, a nice pool for children. Overall we are really excited to check in again. I'm thrill to get the surprises from some amazing people at GMJK to celebrate my birthday with my family. On this occasion, I would like to say thank you so much to Mr. Candra, Guest Relation GMJK for arranging my staycation and your hospitality. A big thanks for the surprise. You have made our staycation worth it every penny. GMJK should be proud to have Mr. Candra in this teamwork. He is a young ptofessional and very talented person, very helpful and friendly during our stay at GMJK recently. He deserve to get a credit. Thank you Mr. Candra, you made us feel welcome and definitely will come back soon. We also appreciate to Mr. Yogie, Mr. Bambang for arranging my birthday celebration at Catappa Restaurant. You did a great job, hype my birthday party ambience and get a big surprise. What a solid team work at F&B departement! You guys are awesome, keep it up! Indeed, my children are very happy to stay here. Thank you very much and see you soon!

Dear Astri A., Thank you very much for taking the time to review your recent stay. We are glad to hear that you had an overall good experience at the Hotel Grand Mercure Jakarta Kemayoran. Your generous comments on the location, the cozy room and the birthday celebration are greatly appreciated. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. We look forward to seeing you again. Once again, Happy Birthday and please Feel Welcome! Sincerely, Rulvastina Randy General Manager

Excellent

Customer review rating 4.4/5

Stephanie A. W. Solo - 14/08/2019 AccorHotels review

Everything was excellent, the service was too. I left my belonging and they were able to send it to me in Surabaya.

Dear Stephanie A., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

very good and satisfactory

Customer review rating 4.4/5

M. K. A. Business - 14/08/2019 AccorHotels review

we are enjoying our stay, hospitality and the staffs is very friendly but the internet and wi fy is not working in the rooms.

Dear Kamal M., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Excellent

Customer review rating 4.4/5

Anonymous Business - 14/08/2019 AccorHotels review

Very good

Dear Teddy C., Thank you for your positive comment about your stay at Grand Mercure Jakarta Kemayoran. I’m pleased to hear that you enjoyed your stay with us. I hope we can serve give you a feel welcome experience again in the future. Sincerely, Rulvastina Randy General Manager

Excellent breakfast

Customer review rating 4.4/5

Anonymous Families - 12/08/2019 AccorHotels review

Nice experience when i was stayed with my family. All staff very nice and kind and a lot of choices for breakfast. I really enjoyed for everything.. will be back soon

Dear T. Trainer 1, Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager
Customer review rating 4.4/5

Anonymous Families - 12/08/2019 AccorHotels review

Thankyou Christover for welcoming us at restaurant Service is good and excelent Room is nice

Dear Valued Guest, Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

Excellent experience

Customer review rating 4.4/5

Lukas Solo - 12/08/2019 AccorHotels review

The service was excellent and the staffs were nice. The room is clean, tidy and nice. It was just excellent. I will recommend your Hotel to my family and friends. Thank you

Dear Lukas T., Thank you for taking your time to give us a review during your stay at Grand Mercure Jakarta Kemayoran. Your positive feedback makes us feel glad and want to assist you even better in the future. FEEL WELCOME. Sincerely, Rulvastina Randy General Manager

room is nice n easy

Customer review rating 4.4/5

Dr. W. Families - 12/08/2019 AccorHotels review

checkin takes 1hr in the Q

Dear Hua Siong w., Thank you for choosing Grand Mercure Jakarta Kemayoran as your accommodation during your visit to Jakarta. Our teams are always improving the level of service to make better changes and give you more FEEL WELCOME experience during your stay with us. I hope our team can deliver a service from the heart in your future stay. Sincerely, Rulvastina Randy General Manager

Great bfast jamu and nice selection of cocktails

Customer review rating 4.4/5

Chris Business - 10/08/2019 AccorHotels review

Overall hotel is clean, nice and warm staff, breakfast jamu is cool, and they have alot of option for the cocktails in the plumeria bar, i tried 1 unique cocktails made by the bartender.

Dear C. Christian, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

Superb Food value

Customer review rating 4.4/5

Puji_yarto Business - 10/08/2019 AccorHotels review

I got a great experince in your hotel special when we had light snack at the lounge .The bar staff personally come to suggest us. The next day i'm amazed the the breakfast buffet displayed is a 5*qualified. Keep the good things and see you in next meeting .

Dear H P., We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager ,

There is one less friendly staff

Customer review rating 4.4/5

Dian E. Families - 09/08/2019 AccorHotels review

Check in takes long time, no apology, when in the rush early morning, the staff is unpolite and ask such inappropriate question with high tone. For me i spent 1,2 million with these services, i felt so lost. But the room is very fine, and had a great slept. Thank you anyway.

Dear Dian e., Thank you for your time to review us. I want to apologize for the inconvenience and your disappointment during your stay at Grand Mercure Jakarta Kemayoran. I will evaluate this comment with the related division and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

Excellent service

Customer review rating 4.4/5

A. S. Solo - 08/08/2019 AccorHotels review

Was verry comfortable place & excellent service by all the staff i’v ever know. Specially at plumeria lounge, i was spent every night for drunk bir or whisky and i had a nice conversation with asep, putri, Fenni & nanda, they’re verry friendly, makes me feel welcome. Thankyouu so muchh for your hospitality. Love u guys A..

Dear A. Alberth, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rulvastina Randy General Manager

room service staff so bad

Customer review rating 4.4/5

Jane Families - 07/08/2019 AccorHotels review

I ordered food at 9pm, annissa from room service said est. 1.5 hours. I said oke because thats mean my food will be arrive at around 22.30. I call back at 22.45, annissa said my food will be ready still need 1 hours.. Thats unlogical... est. 1.5 hours and 3 hours its a lot different.. More annissa easily said that i can cancel my order... So after time reach almost 11pm, she easily said i can cancel without thinking. So then we dont have to eat??? Very un prof. If she said from the beginning that our food will takes 3 hours, we will not order.

Dear Jane N., Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will evaluate this comment with the in room dining team and brief them to make better service quality. Our teams are committed only serve from the heart services to make you feel like that you are on your own home. Sincerely, Rulvastina Randy General Manager

Enjoyable

Customer review rating 4.4/5

Natasha Families - 07/08/2019 AccorHotels review

The room was very spacious and well located

Dear Natasha Y., Thank you very much for your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Feel Welcome. Sincerely, Rulvastina Randy General Manager
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