Novotel Singapore On Stevens Hotel 4 stars

TripAdvisor rating 4.5/5 522 reviews
Novotel Singapore On Stevens
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Room 1

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Hotel extras

  • Tropical Lush Urban Paradise.

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens.

  • Unlimited high-speed internet access on multiple devices.

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets.

  • Free parking during lunch and dinner. Overnight parking for hotel guests.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Singapore Changi Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Babysitting on request
  • Outdoor tennis court
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 14 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Singapore on Stevens is an award-winning hotel, equipped with an infinity pool, lap pool, tennis court, 24-hour gym, 9 meeting spaces, ballrooms and 11 restaurants.

Hotel location

Novotel Singapore On Stevens

Orchard District
28 Stevens Road, #01-01
257878
257878
singapore
singapore

Tel: +6564916100

Fax: (+65)64916085

Contact email

Check-in from 14h00

Check out up to 12h00

  • 105, 132, 190, 972 :   CITY

  • MRT BLUE LINE :   DOWNTOWN LINE STEVENS

  • By plane

    Singapore Changi Airport At 2km / 12 miles - Shuttle paying

GPS :1.313439, 103.828417

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Floor Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Premier Suite with 1 king bed

  • Max. number of persons: 4
  • Area: From 48
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

FOOD EXCHANGE

Type of cuisine: Regional

Food Exchange features an international cuisine with live cooking stations, where the chefs prepare the food right in front of you. The open, relaxed setting is open from 6.30am to 10.00pm - perfect for breakfast, lunch and dinner.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'APÉRITIF TAPAS BAR

Photo non contractuelle / Strictly non binding

L'Apéritif Tapas Bar serves French-inspired cocktails and European and Asian tapas. The ideal place to unwind with friends, or enjoy the wide selection of wines, craft beers and signature cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 450

  • Maximum capacity: 420 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Novotel Singapore On Stevens

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

4,570 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

522 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Poor service and lights not working

Customer review rating 4.5/5

L. S. Couples - 17/08/2019 AccorHotels review

Service was quite poor. Waited very long for delivery f my luggage to my room and the room lights are not working well in my room called the hotel a few times and they couldnt fix it and suggested we move room and as we were so tired we decided to bear with it as we have an early morning meeting the next day

Well located and clean tidy hotel

Customer review rating 4.5/5

Anonymous Business - 17/08/2019 AccorHotels review

No problems

Dear M.G, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Bad experience at here

Customer review rating 4.5/5

Anh N. Families - 15/08/2019 AccorHotels review

We were coming with lady and kids but no one helping on luggage. WC was smelly Breakfast was limited of food WC was leaked of water so we could not sleep well

Excellence experience

Customer review rating 4.5/5

Mario W. Business - 15/08/2019 AccorHotels review

Wonderful and complete

Dear M.W, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good Value

Customer review rating 4.5/5

Elizabeth J. Families - 15/08/2019 AccorHotels review

Hotel was clean and rooms well serviced. Staff were very friendly and helpful. The hotel is not central and the free shuttle bus was very much appreciated. Would definitely stay here again.

Dear E.H, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

We really enjoyed staying at the Novotel Singapore on Stevens. The facilities, staff and breakfast were great.

Customer review rating 4.5/5

Anonymous Families - 14/08/2019 AccorHotels review

We stayed at the Novotel Singapore on Stevens for a family holiday. The staff were very nice, and checkin/checkout was really quick. The rooms were good. Breakfast was amazing. We always looked forward to having breakfast. The pools and gym were excellent too. There is a bus stop right outside the hotel , and the MRT station is only a 10 min walk away. The Newton Hawker centre is close as well, about 15 mins walk. We would definitely stay at this hotel again.

Dear David John, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

This is like OK type of stay

Customer review rating 4.5/5

Pankaj P. Business - 14/08/2019 AccorHotels review

This is like OK type of stay because I didn’t get much time to utilize the cafe restaurant but specifically I could not see any good and better option for VEG and Even HOT TEA while breakfast. Even not find anything for room service only I guess 2-3 options which indicted me to Paneer only and soup.

FRIENDLY STAFF AND CLEAN BEDROOM

Customer review rating 4.5/5

Foo L. Couples - 14/08/2019 AccorHotels review

This hotel treat us Accorplus members well unlike other of their group of hotels. This hotel allow us to enjoy 50% discount (for couple) on all meals irrespective of whether it is a PH or not. If the hotel is so strict on such things we would not want to stay in the hotel because it is usually holidays that we want to do staycation to relax and have a good cheap meal. Afterall we are your clients and should be given this benefit. Your staff already confirmed that we can have this benefit. Sure i want to stay in Novotel Steven again. Why is it that Novotel Clarke Quay do not allow us this benefit?

Dear P.L, Thank you for your review and on behalf of the Management and team members here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good Experience

Customer review rating 4.5/5

L. Families - 13/08/2019 AccorHotels review

Good service from premium lounge and food exchange staffs.

Dear S.L, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager
Customer review rating 4.5/5

L. Couples - 13/08/2019 AccorHotels review

I book for twin beds, but until we have check in, twin beds is not available, but the staff upgrade my room Thanks

Dear L.L, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good

Customer review rating 4.5/5

Anonymous Families - 13/08/2019 AccorHotels review

It was nice

Dear P.R, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Rude staff

Customer review rating 4.5/5

Dr M. R. Couples - 13/08/2019 AccorHotels review

Front office staff act like they don’t want you around . House keeping staff are rude. Overall all of them act like they are doing us a favour

Dear M.R, Thank you for taking the time to tell us about your experience at the Novotel Singapore On Stevens. I regret to learn that your experience did not meet your expectations. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback has been shared with our Department Heads for further review and constructive action. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Sincerely, Kevin Bossino General Manager

Poor management of room quality

Customer review rating 4.5/5

Angela K. Business - 13/08/2019 AccorHotels review

There was some problem from bedroom lighting to bathroom basin. I called repair service staff twice during 2 nights stay. The basic maintenance was not there and it was not the Novotel standard which I was expected.

Beautiful hotel, pleasant stay with mostly lovely staff and great facilities.

Customer review rating 4.5/5

Duanne Families - 13/08/2019 AccorHotels review

Novotel on Stevens was a lovely hotel, staff were mostly very friendly, helpful and kind to us (especially Mohan & another short Indian looking girl with braces sorry I didn’t get her name, at reception, Sayed from the restaurant and Yusef from concierge). The room was perfect configuration and very comfortable, however cleaning sometimes wasn’t done despite the green cleaning light being on. There were some unfriendly staff members around in the restaurant and concierge, wouldn’t hurt for them to smile or be polite. Pool was great, kids room was good but small and could do with some more & new toys, as some were very worn down/broken. Breakfast variety was really good - there was something for everyone. Was great to have access to a free shuttle service to Orchard. Overall we enjoyed our time at Novotel and would recommend it to our family/friends.

Dear D.F, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. And also appreciate the opportunity you have given us to identify areas needing improvement through your constructive review. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

First stay at Novotel Stevens

Customer review rating 4.5/5

K.y. N. Couples - 13/08/2019 AccorHotels review

I usually stay at Novotel Clarke Quay and whilst it had the usual superb Accor hospitality, I think Novotel Stevens feels cosier & its service levels much warmer.

Dear K-Y, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Great!

Customer review rating 4.5/5

Joycelyn Y. Couples - 13/08/2019 AccorHotels review

Frontline staff - helpful & pleasant Room - great & nice

Dear J.P.H, It is my pleasure to learn that you had an overall positive experience with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Staycation with family

TripAdvisor rating 4.5/5

eloralakwatsera Family - 13/08/2019 TripAdvisor review

Booked a night with my family for the 4-day weekend during the National Day, which is also my husband’s birthday. This is our 2nd time in this hotel. We had lunch buffet at the restaurant on the 2nd floor (Food Exchange) and Mr. Sayed and his team were so nice to arrange a slice of cake with a candle for my husband. My husband was surprised and we really appreciate the team for granting our request. We always love the swimming pool in this hotel and finds the prices of the food reasonable (in Singapore standards). This is always our go-to hotel when staycation comes to mind.

It was a good choice to stay there with my family.

Customer review rating 4.5/5

L. Families - 12/08/2019 AccorHotels review

Comfortable and pleasant stay

Dear K.C.C, It is a great delight to know that you were satisfied with every aspect of your stay with us. Reviews such as yours are an affirmation for us that guests appreciate the quality of our products and services. On behalf of all of us here at Novotel Singapore on Stevens, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again. Sincerely, Kevin Bossino General Manager

Good but could have been better

Customer review rating 4.5/5

Kevin Couples - 12/08/2019 AccorHotels review

Overall a very pleasant experience. Great facilities and concept. A couple of things annoyed or confused us. Didn't really understand the Mercure and Novotel concept in one place. Parking (one car, yes but per trip, per day?) was also a bit difficult. Locking mechanism on the room doors needs to be checked and unstuck. My compliments on a wonderful breakfast spread but I think that was what made us stayed longer at the restaurant and built up the queue for the late comers.

Love This Hotel.....

Customer review rating 4.5/5

Alex A. Couples - 11/08/2019 AccorHotels review

Great Welcome, free upgrade which is very much appreciated....which was not requested however a very nice surprise.. Premier Room Service... Staff are friendly and helpful. Infinity pool is also awesome. Third time stay in last 8 months, Always Great... Thank You Novotel

Dear A.V, It’s a delight to know that the location, facilities and team left a positive imprint on you. Your comments have been shared with the teams and I am sure that this will serve as an encouragement as we strive to continuously improve our products and the quality of our services. Thank you for choosing Novotel Singapore on Stevens! We certainly look forward to the pleasure of welcoming you back and delivering another memorable experience! Sincerely, Kevin Bossino General Manager
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