Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,547 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea view

  • Culinary delights bound to tempt the appetite & tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,547 reviews

TripAdvisor Rating  4.5/5  6,720 reviews

Certificate of excellence 2023

good vacation place

TripAdvisor rating 5.0/5

Culture52630342902 TripAdvisor review

good facillities, good room , nice breakfast, rey, marcus, emma the cliff and pool, good service friendly, good food good drinks, pool has good view, and nice weather, continue to come back later. thank you sofitel

Great staff but more gluten free options please

TripAdvisor rating 4.0/5

Meander620102 TripAdvisor review

The staff are amazing. Peter at breakfast and Marcus and Eidil by the pool are great at remembering you and are very friendly and thoughtful. The concierge and housekeeping staff were also great and so helpful. Some flexibility around the menu having more gluten free options would be great and have made my rating top marks.

Finally a change!

TripAdvisor rating 5.0/5

LeshwynR TripAdvisor review

Amazing. JAYDEN has single handedly elevated my experience here in sofitel sentosa. It's so true that the forefront of the industry playes such an important role in the first impression and he nailed it. With Jaydens addition to the team i can only see one direction that Sofitel sentosa is headed towards , and that's upwards. Kudos.

Good stay

Customer review rating 4.0/5

Agnes N. Families - Confirmed reviews ALL

Stay was good & has always been good. Just feel that the villa we stayed at needs a little refresher as it does seem a little rundown. Apart from that, not much comments or complaints. Thanks !

Decent stay overall, but many aspects were poor

Customer review rating 1.0/5

T. Z. Friends - Confirmed reviews ALL

Hi Cavaliere and team, Thank you for the personal touches you left in the hotel room for this staycation for my girlfriend's birthday. It felt like you were within touching distance - just a call/ text/ email for anything that we needed. Overall, it was a decent stay at Sofitel Sentosa. It was my first time there, and everything that was promised was delivered. However, I felt that the hotel team did not go above and beyond, to which I felt a little disappointed because of the price I paid and the occasion (my girlfriend's 26th birthday). For example, I made a call to request if it was possible to change the dinner to room service, but the hotel staff over the phone simply said no. I did not probe further - however, it would have been nice if the hotel staff could have done so for us (my girlfriend was feeling tired and would have preferred to have a simple dinner in the room), or at least tried to understand why I was making the request. There are some other aspects that were poor, but I think those were out of your control (I may cover some of them below). I hope that my feedback will help you review my experience in particular, and also generally for your guests/ the hotel. Areas for Improvement: 1. Reception Staff's Poor Command of English. Towards the later part of the night, I had experiences talking (both in person and over the phone) with two ladies who had quite a poor command of English. It was difficult for them to understand what we were asking and to reply to our queries. For small issues like our questions about the spa/ facilities etc, this would usually be a non-issue. However, I had requested to leave my acai in the freezer, to which one lady replied that there was one in the reception. We were happy to hear that there was a quick solution to our problem (of melted acai) - however, to our horror, we picked them up the next morning and found them completely melted. I am upset because I could have tried to find another freezer/ bring them back to someone's house first, and also because we could have simply kept the acai in the room fridge instead. 2. Spa Facilities. I would like to thank the reservations team for being patient with my queries, and also extending free access to a 4th guest to the spa facilities. However, I think the information on the spa was not clear - I was shocked to find out that we needed to take a bus out of Sofitel to the spa (I don't think this is publicised anywhere), and also we found it difficult to find much information on the general spa pools and facilities on the website as well. Perhaps the hotel team can look into this, to make the guest experience more seamless and easy to navigate. 3. Price and/or Package. a) I saw on the website that bookings made there would have been eligible for a double upgrade. However, due to the occasion, I did not want to take the chance that I wouldn't get the upgrade (as I needed to have space for 3 people to sleep). However, none of your team mentioned to me about this, and I also didn't think it was appropriate to probe. b) It was also unclear that all full board had to be consumed at Kwee Zeen - I thought I could go to any restaurant in the hotel premises. I was thus a bit disappointed to find this out, as I was looking forward to surprising my girlfriend with a meal at The Cliff, which I was looking at. c) As a suite guest at one of the top few accommodation options at Sofitel Sentosa, I also felt underwhelmed at the hospitality provided (less one round of minibar). I asked hotel staff if I could get free drinks at the bars or any other privileges, to which I learnt that it was not the case. I was disappointed because my experience with other hotels is that when booking a suite, many additional privileges would have been extended (e.g. access to lounge, free drinks and food). In fact, I felt at some points that I was begging for some privileges. In general, the feeling I have now is that the stay was not very worth the money that I paid. **** However, please extend my gratitude to the managers at Kwee Zeen - for the dinner on Fri, they went out of their way to make sure that my girlfriend's surprise went well! I hope to hear back from you and your team. Thank you!

Dear Mr T., Greetings from the Sofitel Singapore Resort and Spa! As we do value your support and patronage towards Sofitel Singapore Resort and Spa, we very much regret the unfortunate circumstances that you have encountered. Your feedback with comments on our stay experience and the command of English communication, have been shared with our entire team and necessary actions have been taken to ensure that similar incidents do not recur. Please rest assured that what had happened in your case is not typical of Sofitel's level of quality standard. We continue to be committed to providing you and all of our guests with the highest standards of products and service in the industry. We do apologise sincerely for all the inconvenience caused. Notwithstanding the above, please rest assured that we will certainly make the best attempt in ensuring the comfort of all our guests and efforts for improvements. I am sure you will agree that feedback, such as yours, are important to us as it enables us to improve on the level of care and hospitality we provide to all our guests. Once again, thank you for the time you have taken to share your feedback, as such constructive feedback enables us to to maintain and improve the levels of products, service and hospitality we offer to all our guests. Assuring you of our best attention at all times. Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 837 reviews 8.2/10 Location
  • 2,287 reviews 6.6/10 Room
  • 2,876 reviews 7.2/10 Service
  • 31 reviews 6.7/10 WiFi
  • 1,099 reviews 6.7/10 Food
  • 996 reviews 7.2/10 Vibe
  • 771 reviews 5.1/10 Cleanliness
  • 626 reviews 7.7/10 Breakfast

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