Mercure Hotel Duesseldorf Zentrum 3 stars

TripAdvisor rating 4.0/5 88 reviews
Mercure Hotel Duesseldorf Zentrum
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Hotel extras

  • Direct connection to the Merkur Arena

  • Easy access to public transport

  • Messe Düsseldorf and Düsseldorf Airport just 10 minutes away

  • Many companies in the immediate vicinity

  • Welcoming team with personal, individualized service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Duesseldorf Zentrum

Roßstraße 61
40476
duesseldorf
germany

Tel: +49211948530

Fax: (+49)211/9485377

Contact email

Check-in from 15h00

Check out up to 12h00

  • 722/721 :   722/721 BANKSTRASSE

  • KLEVER STRASSE :   U78 / U79 KLEVER STRASSE

  • By plane

    DUESSELDORF At 6km / 3.73 miles

  • By plane

    FLUGHAFEN DUS At 6km / 3.73 miles

  • By car

    AUTOBAHN A52 At 2km / 1.24 miles

  • By train

    HAUPTBAHNHOF At 4km / 2.49 miles

GPS :51.245745, 6.779938

Our accommodations

The 3-star Mercure Hotel Düsseldorf Zentrum has 68 non-smoking rooms, some with individually adjustable air conditioning. Choose between Standard and Privilege Rooms. Rooms are equipped with a desk, free WIFI, a safe WIFI and a safe, as well as tea and coffee-making facilities. The bathroom has a rain shower. Two children up to 12 years old can sleep in their parents' bed free of charge. Your pet is welcome to stay (xx EUR/night).

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with one double bed

  • Max. number of persons: ‌3
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single Beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Privilege Room, 1 double bed

  • Max. number of persons: ‌2
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Our bar is the perfect place to refresh yourself with a beer, enjoy a drink or a snack, or experience the stimulating effect of an aromatic coffee any day of the week. The team is ready to welcome you daily from 6:00pm to 1:00am.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Duesseldorf Zentrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

995 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

88 reviews

Roomservice for bathrrom was not good.

Customer review rating 4.4/5

S. D. Business - 15/05/2019 AccorHotels certified review

Dear Team, In the stay for entire time the HIRDRYER was broken nobody replaced it and I did not received any bathroom amenities like shampoo, conditioner, body lotion. the shower gel was finished and was not refilled for two days and when it was refilled it was actually not working well. BR, Supriya

Dear Supriya Shekhar M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Nüesch Hotel Manager

Exellent

Customer review rating 4.4/5

K. Couples - 28/04/2019 AccorHotels certified review

Good hotel with a good service

Dear Mohammad K., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Fast but relaxing

Customer review rating 4.4/5

Anonymous Business - 18/04/2019 AccorHotels certified review

Confortevole

Dear Enzo R., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Nicke Hotel

Customer review rating 4.4/5

Felix H. Solo - 14/04/2019 AccorHotels certified review

The hotel was nice and everyone frendliy, but it was not possible to Use my points by checkout. Because the new employee was not trained how it works and There was no step by step discription avalible.

Dear Felix H., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Mrs

Customer review rating 4.4/5

Anna Couples - 10/03/2019 AccorHotels certified review

Hotel was clean and comfortable. I did think the room would be bigger from the photos

Dear Mrs T., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Privilege room with no view?

Customer review rating 4.4/5

Marc L. Couples - 23/02/2019 AccorHotels certified review

As it is often the case for accor hotel, personal attitude and quality is firts class: we always feel welcomed. Breakfast is excellent. (Privilege) room was big but with no view: actually, there was a spot in the interior court that lit the area all night and that brought light in our room all night (we could not totally blind the window with the existing window curtain. The bed did not satisfy one of the (2) occupant.

Dear Mr. l., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Business trip

Customer review rating 4.4/5

Anonymous Business - 24/01/2019 AccorHotels certified review

Experience was ok, a bit sad to see such a limited choice in food and rooms are not really very soundproof.

Dear Mr G., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Very good breakfast, good location, small rooms

Customer review rating 4.4/5

Stefan Friends - 14/01/2019 AccorHotels certified review

Very nice staff members, for this kind of a hotel a very good breakfast (including fresh fruit and precooked pan cakes as well as stirred eggs and bacon). Pretty closed to city centre (walkable, around 2,5 km). Surroundings are normal for such a part of the city, there are some nice restaurants and even some late night (simple groceries) shops even open on a Sunday. The room was too small, but bearable. Bath facilities were normal, toilette brush was installed in such a way that it could not be used. Everything was clean and well maintained. Beds were normal/medium hotel quality, good to sleep on. All in all normal /medium hotel, with friendly staff and a very good breakfast.

Dear Stefan, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christoph Nüesch Hotel Manager

Good and practical

Customer review rating 4.4/5

Rudi Families - 12/01/2019 AccorHotels certified review

We received all what we expected including a good breakfast. The parking was also available, in spite of being a bit narrow for non-compact cars

Dear Rudi S., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Gut

Customer review rating 4.4/5

Anonymous Couples - 09/01/2019 AccorHotels certified review

Gut

Lieber Frau G., Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Christoph Nüesch Hotelleitung

Excellent

TripAdvisor rating 4.0/5

KB1466 Solo travel - 09/01/2019 TripAdvisor review

This is not a large Mercure Hotel only having around 70 rooms. It is in a nice location with a number of restaurants and bars in the vicinity and en route to the busier areas of the centre of Dusseldorf. It is about a 20 minute walk to the AltstadtI found that my stay exceeded my expectations - particularly with regard to the welcoming, friendly and customer focus of all the staff I encountered at the hotel.Check in by Lea was excellent - I instantly felt welcome and in the hands of someone who was very capable and friendly. I was upgraded to a Privilege Room, which was a nice nice room, and although at the front of the hotel, was quiet.The breakfast was very good - the food was well prepared and presented with a range of options. Staff at breakfast were very good.The evening staff including Kaur and and English Chap, who's name I have forgotten, were very helpful, friendly and attentive. All in all this was an excellent stay - one where I felt entirely comfortable and welcome - both in using the facilities and interacting with the staff.

Dear Jan, thank you for your stay at our hotel and your feedback! It will be a pleasure for me to share your comments with my team as it is the best motivation to provide a perfect service to all our guests! Hope seeing you once again here in Duesseldorf!

Excellent

Customer review rating 4.4/5

Anonymous Families - 03/01/2019 AccorHotels certified review

Everything were ok

Dear George T., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Resident Manager

Great

Customer review rating 4.4/5

Vasileios Couples - 28/12/2018 AccorHotels certified review

Couldn't fault it

Customer review rating 4.4/5

Mark L. Couples - 11/12/2018 AccorHotels certified review

Pleasant and helpful staff, great location .

excellent

Customer review rating 4.4/5

Mark B. Business - 05/12/2018 AccorHotels certified review

no issues to report, good stay, clean .

Friendly helpful staff and great location

Customer review rating 4.4/5

Iain G. Business - 04/12/2018 AccorHotels certified review

Staff where always happy to assist with any questions and the location is ideal for getting anywhere in Dusseldorf.

comfortable, no frills

Customer review rating 4.4/5

Roisin Couples - 04/12/2018 AccorHotels certified review

Staff were excellent and the welcome was warm! The a/c was very noisy which caused sleep issues. The bathroom was spotlessly clean. The room itself a little bit small/compact.

Medica Exhibition

Customer review rating 4.4/5

A. C. L. Business - 18/11/2018 AccorHotels certified review

Comfortable

Dear Cheng L. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G.Wirths Assistant to the hotel management

Extreme flexibility of your folks

Customer review rating 4.4/5

Didier D. Business - 31/08/2018 AccorHotels certified review

Thanks to Jeanine at the desk and her colleague taking care of the room for having satisfied my request for a very early access to my room.

Dear Didier D., We very much appreciate your comments regarding your stay at the Mercure Hotel Duesseldorf Zentrum. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially with Janine from the front desk. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Nüesch Hotel Manager

Disaster!

Customer review rating 4.4/5

Andrew H. Business - 29/08/2018 AccorHotels certified review

As you already know, I was moved to another hotel for the first two days of my visit because of electrical problems at the hotel. On my final night, staying in your hotel I was given a room where the AC was not working. The temperature in the room was 30C and when I called to Reception to complain I was advised the AC was not working due to electrical problems. I asked why I had been given a room with no AC and I was advised that I should have asked for working AC!! Finally, I was moved rooms, but as a Gold Member I went only to a standard room, however the AC was working, so that was good. I was very tired and fell asleep. I woke in the morning, showered, dressed and went to leave the room only to find that the electrical door locking system was not working and having tried for several minutes to get the door to work I then called Reception. They sent someone who arrived at the room quite quickly, they came into the room and then closed the door behind them!! We were both now trapped in the room!! She then called another work colleague who came and rescued both of us. I then checked out of the hotel, what a disaster! Especially as a Gold Member I would expect some compensation for all the problems.

Dear Andrew H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Duesseldorf Zentrum. You are right, according to what you said, your stay was a real disaster and I would like to apologise to you for that. Too many points have gone wrong here and I do not want to get lost in explanations. Much more important to me is to transfer 4000 points to your LeClub-AccorHotels account as a small redemption and hope that they will give us a second chance when you return to the city once in the future. Sincerely, Christoph Nüesch Hotel Manager
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