Pullman Zamzam Madina Hotel 5 stars

TripAdvisor rating 4.0/5 594 reviews
Pullman Zamzam Madina
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+ 18 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • View of Prophet Muhammad (PBUH) Mosque

  • Valet car park

  • Family rooms

  • Free WIFI

  • Laundry and ironing services

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • PRINCE MOHD BIN ABDPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 4 restaurant(s)
Leisure and activities
  • Fitness centre
Business services
  • Business centre
  • Copy/print service available

Hotel location

Pullman Zamzam Madina

Amr Bin Al Gmoh Street Madina
PO Box 40233 Madina
Kingdom of Saudi Arabia
41499
madinah
saudi arabia

Tel: +966148210500

Fax: (+966)148211889

Contact email

Check-in from 16h00

Check out up to 12h00

  • By plane

    MADINA AIRPORT At 10km / 6 miles

  • By plane

    PRINCE MOHD BIN ABD At 16km / 10 miles - Shuttle paying

GPS :24.464222, 39.611139

Our accommodations

CLASSIC ROOM, 1 King Size Bed, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 2 Single Size Beds, Patio View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

CLASSIC ROOM, 3 Single Beds, Patio View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 2
  • Area: From 35
  • Wireless internet in your room

SUPERIOR ROOM, 3 Single Beds, City View

  • Max. number of persons: 4
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

DELUXE ROOM, 2 Single Size Beds, Haram View

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Patio View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, City View

  • Max. number of persons: 6
  • Area: From 60
  • Wireless internet in your room

JUNIOR SUITE, 1 King Size Bed, Haram View

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room

DELUXE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 75
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, City View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

EXECUTIVE SUITE, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • Max. number of persons: 6
  • Area: From 85
  • Wireless internet in your room

Our restaurants and bars

THE HORIZON

Type of cuisine: International

Rooftop International gastronomy experience, show-casting all day buffet, A la carte Mediterranean & Asian culinary delights, Les Grande Classiques des Braserries Françaises, etc. with blissful panoramic view of the grandoise Prophet (PBUH) Mosque.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AL MANDARA

Type of cuisine: International

International culinary delights carved into breakfast, lunch, and dinner buffet, fused in oriental ambiance, with soulful aerial view featuring The Prophet (PBUH) Mosque. A la carte menu features Oriental specialties during lunch & dinner.

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ACACIA

Type of cuisine: International

Classic all day dining restaurant, unfolding sumptuous International buffet at breakfast, lunch, and dinner, with featurettes such as home-made bakery, traditional tandoori oven and Kids Care (special menu & entertainment).

Lunch

12:30 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM

Type of cuisine: null

Elegant modern hub at the lobby, wrapped in the warmth of oriental décor, appetized by signature Parisian & Oriental light Snacks, Pastries, Breads & Viennoiseries baskets, premium Tea & Coffee collection, complemented by WiFi.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Pullman Zamzam Madina

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

8,480 reviews

tripadvisor

TripAdvisor Rating 4.0/5

594 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very bad breakfast experience

TripAdvisor rating 4.0/5

mohamedaZ9342MX Family - 13/10/2019 TripAdvisor review

The resturant is terrible. Not eough spaces for the guests. They asked us to change the resturnat because there is no spaces and the suggested resturant had no spaces as well. The resuturants are not enought for the guests. Free tables in resturants are very direty and the serive is very slow to clean it. The number of workers is not enought. On average the breakfast experince we so bad.

very pleasant enjoyable

Customer review rating 4.3/5

Ebrahim I. P. Families - 09/10/2019 AccorHotels review

ckeck in was hastle free first time, housekeeping supervisor muddasir farooq and zahoor were very accommodating, helpful,supportive and undertaning, which made my stay very comfortable. in fact i was thinking of extending my stay,but due to return ticket was not possible. congratulations on your high standards and good service.eagre to stay and support you again ,

Mr

Customer review rating 4.3/5

Ahsan S. Families - 09/10/2019 AccorHotels review

It was great experience to stay here just little bit disappointment about breakfast every day almost same menu apart from that highly recommended

Highly commendable service delivery plus courteous personnel discipline.

Customer review rating 4.3/5

Amb. H. S. Couples - 09/10/2019 AccorHotels review

Enjoyable and memorable experience in many ramifications. Courteous and ever willing nature of staff helped greatly to enhance our experience. Notifying at short notice Pullman Zamzam Makkah to extend birthday courtesies for my wife , Arinola S. was highly appreciated. Indeed, you have made Pullman Zamzam Medina a veritable home of choice and Insha Allah , we shall return and invite more guests.

very good

Customer review rating 4.3/5

Abdulrahman H. A. Business - 08/10/2019 AccorHotels review

easy , simple and relax and comfortable.

It was really awesome

Customer review rating 4.3/5

Naveed Families - 07/10/2019 AccorHotels review

The stay was awesome, staff was very welcoming and cooperative too. Room was spacious, washroom was also spacious. Overall EXCELLENT stay.

Dear Naveed A., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Outstanding

Customer review rating 4.3/5

Nawaf B. Solo - 06/10/2019 AccorHotels review

Excellent

Dear Nawaf, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.3/5

Anonymous Friends - 05/10/2019 AccorHotels review

Very nice

Dear Usamah, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.3/5

Mr A. Families - 05/10/2019 AccorHotels review

Alhamdulillah my stay was good, and I would like to give special thanks to Miss Daniah for helping me a lot during my stay. Thanks Pullman Zam-Zam Madinah members

Dear amir m., We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic

Customer review rating 4.3/5

Ibrahim A. Business - 03/10/2019 AccorHotels review

As expected

Dear Ibrahim, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thank you so much

Customer review rating 4.3/5

Khalid K. S. Business - 03/10/2019 AccorHotels review

I really enjoyed in the hotel with thank you big time for the staff of reception

Dear Khaleed, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

D.

Customer review rating 4.3/5

Adel D. Business - 02/10/2019 AccorHotels review

This is my one of favorite hotels in medina, but this time they gave me very bad room and I had to change second day and they unparaded me finally. I have asked for membership which I have filled the form now let hope for the best of service in future. Thank you, Adel D. 05… General Manager Golden Tour & Travel & Umrah

Dear Mr. Adel, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Lovely

Customer review rating 4.3/5

Faraz N. Families - 01/10/2019 AccorHotels review

Comfortable and lovely

Dear Faraz, We very much appreciate your comments regarding your stay at the Pullman Zamzam Madina. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

not good

Customer review rating 4.3/5

Anonymous Families - 01/10/2019 AccorHotels review

entering the hotel was very bad, cutomer service was bad, the room was smelly.

Dear Mohammed, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Needs improvement in services

Customer review rating 4.3/5

Ahmed Families - 01/10/2019 AccorHotels review

Excellent. Unfortunately, room service is the worst.

Dear Ahmed, Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Okay

Customer review rating 4.3/5

Ayman Families - 30/09/2019 AccorHotels review

acceptable customer services, despite some inexperience female in the front office whom always go and ask her manager what to do, but to mosque was not arranged very well, time table were all wrong and misleading

Customer review rating 4.3/5

Tirmizi M. Families - 30/09/2019 AccorHotels review

Very sweeter

Not bad

Customer review rating 4.3/5

Muhammad A. S. Families - 30/09/2019 AccorHotels review

Your housekeeping service need to improve

Very impressive Experience

TripAdvisor rating 4.0/5

Extraordinary726762 Family - 30/09/2019 TripAdvisor review

It was a very exciting experience for me and my family. I have stayed in Pullman facilities in the past and I have never been disappointed. I recommend Pullman to people I know. Accor and Pullman should maintain the standard.

Dear Valuable Guest, Thank you very much for the positive comment. It’s always encouraging when customers acknowledge the good work of our team. We look forward to seeing you again soon.

Was not as expected.

Customer review rating 4.3/5

Mohammed A. Business - 26/09/2019 AccorHotels review

I have stayed at your hotel many times and this time was the worst unfortunately. The services I always get were not provided and the condition of the room is less than your good level of service. The worst part was the air condition. It was very very hot.

Dear Mohamed A., Thank you for taking the time to tell us about your experience at the Pullman Zamzam Madina. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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