Novotel Shanghai Hongqiao Hotel 4 stars

TripAdvisor rating 5.0/5 264 reviews
Novotel Shanghai Hongqiao
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+ 23 Services
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Room 1

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Hotel extras

Novotel Shanghai Hongqiao has 367 spacious guest rooms, 2 restaurants, 7 meeting rooms and fitness facilities. Perfect for business and leisure travellers.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Shanghai Hongqiao

No 1102 Xiehe Road
Changning District
200335
shanghai
china

Tel: +862132279999

Fax: (+86)21/32279998

Contact email

Check-in from 14h00

Check out up to 12h00

  • XIEHE ROAD TONGXIE ROAD :   LINE 74 XIEHE ROAD

  • SONGHONG ROAD :   LINE 2 SONGHONG RD EXIT 5

  • By plane

    HONGQIAO AIRPORT At 9km / 5 miles

  • By plane

    PUDONG AIRPORT At 55km / 34.18 miles

  • By train

    HONGQIAO RAILWAY At 9km / 5 miles

GPS :31.223219, 121.35525

Our accommodations

Our Superior Room mixes modern decor, ergonomic comfort and high end facilities: standing shower, iron, ironing board, safe box, mini bar, free WIFI access. Up to 2 adults and 2 children.

Superior Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room,1 King size bed

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room, 2 Single size beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 1 King size bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room, 2 Single beds

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite, 1 King size

  • Max. number of persons: 3
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite, 1 King size bed

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

YUE CHINESE RESTAURANT

Type of cuisine: Chinese

YUE Chinese Restaurant offers a wide selection of Cantonese and Shanghai specials.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOOD EXCHANGE RESTAURANT

Type of cuisine: International

At Food Exchange, you can choose freely from local and international dishes to get a simple, modern and balanced meal.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR

Photo non contractuelle / Strictly non binding

At GourmetBar, enjoy our delectable themed food in a friendly setting. Perfect for a snack or beer at any hour.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 650

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Novotel Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

828 reviews

tripadvisor

TripAdvisor Rating 5.0/5

264 reviews

No English in the global hotel

Customer review rating 4.5/5

Anonymous Business - 06/10/2019 AccorHotels review

Building itself is OK but, too much low level english skill of staff made customer too much uncomfortable. I think Novotel is is one of the most famous global hotel chain in the world.

Clean

Customer review rating 4.5/5

Green T. Business - 30/09/2019 AccorHotels review

Excellent

It's a good stay

Customer review rating 4.5/5

Michael Business - 30/09/2019 AccorHotels review

A girl of reception didn't have any smile when I checked out, maybe I am too old. Room was clean, parking was very convenient, will come again.

Novotel Shanghai Hongqiao -Excellent

Customer review rating 4.5/5

Steve R. Couples - 29/09/2019 AccorHotels review

Hotel location was good for our purposes, it was was clean, staff were friendly and very helpful. One of the negatives was that the prices for drinks was quite high considering that the Hotel was not in Putong !!!

Comfortable stay

Customer review rating 4.5/5

Anonymous Business - 27/09/2019 AccorHotels review

The room and facilities are very comfy, tidy and clean. The services are satisfied. The communication in English by front staffs is one point to improve.

Execellent

Customer review rating 4.5/5

X. Friends - 24/09/2019 AccorHotels review

The Receptionist is very kindly upon check in at Front Desk. Especial the Manager Ida Wu, she well explained the hotel facilities to us. I will come back to hotel soon.

Very clean and comfort hotel

Customer review rating 4.5/5

Rika Business - 22/09/2019 AccorHotels review

Hotel is very clean and comfort we have very exciting to stay at novotel shnaghai hongqiao, just litle language problem. Since just view staff could speak english. But overall everithing is nice and comfy..

Nice New Hotel

Customer review rating 4.5/5

Sc F. Business - 18/09/2019 AccorHotels review

A new hotel close to Hongqiao airport, great service

Nice stay

Customer review rating 4.5/5

Jose Business - 16/09/2019 AccorHotels review

Haibo and Julia!! They should be manager over there.

Very comfortable stay

Customer review rating 4.5/5

Rajiv P. Business - 13/09/2019 AccorHotels review

Staff was very helpful to guide me and book train ticket

Comfortable

Customer review rating 4.5/5

C. Business - 13/09/2019 AccorHotels review

Nil

Friendly staff.

Customer review rating 4.5/5

N. C. Business - 09/09/2019 AccorHotels review

Priscilla was very welcome.

Dear C. N., Greeting from Novotel Shanghai Hongqiao! Thank you for taking the time to share your wonderful review with us. Obviously, Priscilla is an Excellent supervisor, she has created many wonderful experiences for our guests, we’re so proud of her. Your kind words have been passed to her, thanks again. We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Kind regards, Vicky Wang Guest Experience Manager

excellent hotel, professional staff, comfortable rooms

Customer review rating 4.5/5

Gildas D. Business - 03/09/2019 AccorHotels review

i spent 2 nights, all the services are high level, the quality price ratio is excellent

Dear Gildas d., We very much appreciate your comments regarding your stay at the Novotel Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We much appreciate your support as a sliver member , thank you for your loyalty, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicky Wang Guest Experience Manager

great experience

Customer review rating 4.5/5

C. Business - 02/09/2019 AccorHotels review

comfortable and luxurious

Bad smelling, odour room sell to customer

Customer review rating 4.5/5

L. W. H. Business - 30/08/2019 AccorHotels review

Hotel arranged room 646 to me when I checked in, I felt very bad that the room had bad smelling (odour) coming from drainage, I did complained to front desk after I stayed in this room for 4 nights. The front desk manage checked the room with me and confirmed my finding and I appreciated him to change a suite to me. What a pity that I stayed in this odour room for 4 nights but only stay in a clean room for one night only. The front desk manager promise your hotel will not sell this bad room before the problem be fixed. The manager in 11/floor Nina was also very helpful, she and the front desk manager service level were performing to my entire satisfaction. I would like to give a credit to them

Dear Wai H. L., Thank you for taking the time to tell us about your experience at the Novotel Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like for you to give us the opportunity to demonstrate our high quality standards; we are willing to offer a free room upgrade and free access to the premier lounge for 2 person for your next visit. We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Sincerely, Vicky Wang Guest Experience Manager

First time at this Novotel

Customer review rating 4.5/5

A.j.s. (. S. Business - 28/08/2019 AccorHotels review

It was excellent as expected after many Novotel stays mainly in Australia.

Good place n must stay if want a great value near Hongqiao airport .

Customer review rating 4.5/5

Girishkumar H. S. Business - 25/08/2019 AccorHotels review

Nice decor Nice rooms n Great b’fast. Must stay.

Free upgrade is nice

Customer review rating 4.5/5

Clement L. Business - 21/08/2019 AccorHotels review

Thanks for the upgrade. The breakfast can be improved with more western choices. The gym is too small

Like this hotel very much, although room decor decisions were below expectations and reduced my satisfaction.

Customer review rating 4.5/5

R.d. V. Business - 13/08/2019 AccorHotels review

I enjoyed my stay, but was disappointed in the room. The sofa was extraordinarily uncomfortable and I would have changed rooms except that online images of the other available room choices all included the exact same sofa. In addition, the room did not include a full length mirror, so it was impossible to view the appearance of my wardrobe before departing the room. And finally, the lighting was very difficult and inconvenient to control. Lighting of the sink area was especially poor with just a single spotlight and no general lighting. Also, one could not activate lighting over the sink without activating the very noisy exhaust fan. Finally, the distance to the elevator was extraordinarily long (approximately 100 yards).

Great place to stay

Customer review rating 4.5/5

Antony H. Business - 13/08/2019 AccorHotels review

Good. The receiptance Gary and Ayumi were great and helpful. Recognize their effort on customer satisfaction.

Dear Anthony h., Greeting from Novotel Shanghai Hongqiao! Thank you for taking the time to share your wonderful review with us. Obviously, Gary and Ayumi have created a wonderful experience for our loyal guest, we’re so proud of them. Your kind words have been passed to two staff, thanks again. We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Kind regards, Vicky Wang Guest Experience Manager
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