Pullman Liverpool Hotel 4 stars

TripAdvisor rating 4.5/5 2,105 reviews
Pullman Liverpool
See on a map
+ 22 Services
Book this hotel
Ceci est un message d'erreur

Room 1

Number of guests
Children's age
Best price guarantee How it works?

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Attached to Exhibition Centre Liverpool, ACC Liverpool and M&S Bank Arena

  • Close to Albert Dock and Tourist Attractions

  • Central location, with plenty of nearby transport links

  • Complimentary 5G Wi-Fi and Sky and BT sports channels

  • Marco Pierre White Wheeler's of St James Oyster Bar & Grill

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 4PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Liverpool

Kings Dock
L34FP
liverpool
united kingdom

Tel: +4401519451000

Fax: (+44)01519451001

Contact email

Check-in from 14h00

Check out up to 12h00

  • LIVERPOOL ONE BUS STATION :   TAXI 5 MINUTES

  • By plane

    LIVERPOOL JL At 12.87km / 8 miles

  • By train

    LIVERPOOL CENTRAL At 1.61km / 1 miles

GPS :53.396407, -2.989419

Our restaurants and bars

WHEELERS OF ST JAMES OYSTER BAR

Type of cuisine: International

Wheeler's of St. James's Liverpool is located next to Liverpool's event campus, consisting of M&S Bank Arena , ACC Liverpool and Exhibition Centre Liverpool, great for pre-show dining.

Lunch

12:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WHEELERS OF ST JAMES BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 132 m²

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more
Pullman Liverpool Meeting Room

Our guest reviews for
Pullman Liverpool

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

7,204 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,105 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

A nice weekend break

Customer review rating 4.7/5

Nick Couples - 19/04/2019 AccorHotels certified review

The room was comfortable with a nice view. The breakfasts were great.

Dear Nick, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Service and shower

Customer review rating 4.7/5

Anonymous Business - 18/04/2019 AccorHotels certified review

The service in the restaurant / bar was very slow The shower in my room made a noise constantly during the night. I complained and was told it was fine. The second night the noise continued - keeping me awake

Dear Maria, Thank you for taking the time to share your feedback. I am sorry to hear that some aspects of your stay fell short of your expectations. I will certainly ensure that your helpful comments are discussed with the team so that we are always aiming to maintain our usual high standards. As a gesture of apology and thanks for your continued loyalty to the Le Club programme, I have awarded your account with 1000 courtesy points to be used at any Accor property. With your feedback taken on board, I hope to welcome you back to Pullman Liverpool one day soon. Should this be the case, please do not hesitate to contact myself directly so as I may personally oversee any future reservation. Kind Regards, Stefan Hatta Guest Experience Manager

Generally positive experience with one or two points of detail needing attention.

Customer review rating 4.7/5

David B. Business - 18/04/2019 AccorHotels certified review

Attractive modern hotel. Comfortable bed with good shower. Room cleaning done well. Excellent breakfast with good seating allocation every day. Check in and out and concierge talking bags pleasant and efficient. A few negatives: Waiter service of tea and coffee at table at breakfast is a nice idea, but staff need to be more proactive and better trained at catching people's eye. Lunch in lobby. We arrived at 12.15 and were warned in advance that several items would 'take a long time' to appear. Not good for a hotel focused on conference trade. Room service. I didn't use it, but there was a used tray with food items on it left in the corridor all day and overnight - never a good sign.

Dear David, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, however sorry to hear that some aspects of your stay fell short of our usual high standards. I will certainly ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Fantastic stay

Customer review rating 4.7/5

Bleddyn J. Couples - 18/04/2019 AccorHotels certified review

Warmly welcome, appreciated that we were celebrating a birthday and treated us accordingly.

Dear Bleddyn, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Excellent, professional and friendly staff

Customer review rating 4.7/5

Carol R. Solo - 18/04/2019 AccorHotels certified review

Fantastic stay

Dear Carol, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Lovely hotel

Customer review rating 4.7/5

Sara Business - 18/04/2019 AccorHotels certified review

Very much enjoyed staying with you. Very helpful staff, nice clean rooms and delicious breakfast

Dear Sara, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager
Customer review rating 4.7/5

Jon Business - 18/04/2019 AccorHotels certified review

Great!

Dear Jon, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Liverpool’s finest

Customer review rating 4.7/5

Scotty O. Friends - 18/04/2019 AccorHotels certified review

From the friendly, informal (in a great way) meeting of the front desk staff , to checking out and all in between, I had yet another fantastic stay at Liverpool’s premier hotel.

Dear Scotty, Thank you for taking the time to share your great feedback! I am glad that you have enjoyed your time with us and I look forward to welcoming you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Great venue for concert but then a little out of town for older people

Customer review rating 4.7/5

Elaine S. Couples - 17/04/2019 AccorHotels certified review

Room was lovely had a great view, breakfast was adequate

Dear Elaine, Thank you for taking the time to share your feedback! I am glad that you have enjoyed your time with us and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Better than I expected

Customer review rating 4.7/5

Velvet V. H. Couples - 16/04/2019 AccorHotels certified review

Really enjoyed our stay, great staff, clean, comfortable and spacious rooms.

Dear Velvet, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Mr Nigel W.

Customer review rating 4.7/5

Nigel W. Couples - 15/04/2019 AccorHotels certified review

Fantastic hotel with an amazing view. All your staff were very friendly and I wouldn't hesitate booking another stay with you. If I had to criticise one thing it was that when I ordered a fine single malt whisky it was served in a tall glass full of ice, might as well have spent £10 on a glass of water

Dear Nigel, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. I will certainly ensure that your comments regarding the serving of Whiskey are shared with the bar team as quite rightly this shouldn't of been the case! Nigel, it would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Steve E.

Customer review rating 4.7/5

Steve E. Couples - 15/04/2019 AccorHotels certified review

Absolutely perfect stay, lovely executive grade room with everything you need, really polite and helpful staff, excellent restaurant, great location, will certainly be returning !!!!

Dear Stephen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Noise, noise, noide

Customer review rating 4.7/5

Abruce Couples - 15/04/2019 AccorHotels certified review

A conference on at the same time meant little sleep for guests due to blaring music until the early hours.

Dear Mr B., Thank you for taking the time to share your feedback. I am very sorry to learn that aspects of your stay were disturbed by noise during your time with us. Unfortunately this was due to an external event, and the noise level was not expected to be at the level that it was. I have been sure to discuss your feedback with the event managers concerned. Please accept my apologies for the inconvenience, as this is not the lasting impression we would like to give to our guests at Pullman Liverpool. As a further gesture of apology, and appreciation for your continued loyalty to our Le Club programme, I have awarded your account with 2000 courtesy points which can be used at any Accor property around the world. Mr B., with your feedback taken on board I would hope that we get the opportunity to welcome you back one day soon. Should this be the case, please do not hesitate to contact myself directly so as I may personally oversee any future reservation to ensure that you are thoroughly looked after. I would certainly look to offer a preferential rate, and room upgrades where available. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Excellent staff and location

Customer review rating 4.7/5

Kim Business - 14/04/2019 AccorHotels certified review

Our family had a fantastic time staying at this hotel. The staff was excellent and the location was perfect for the conference. Everything was within walking distance.

Dear Kim, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Amazing stay

Customer review rating 4.7/5

Karen Couples - 14/04/2019 AccorHotels certified review

We both thoroughly enjoyed our stay at the Pullman and if we return to Liverpool we would definitely stay here again. Thank you to Rayna for our booking, for allocating us a great room on a high floor. The hotel is quite classy and very modern, the room we had (701) was very comfortable spacious and well decorated & the views were fab. All the staff we encountered were very very friendly and helpful. I have to say the breakfast was one of the best buffet style I ever had, good selection of cereal, yoghurts, cold meats, bread and cheese. The most important bit the hot stuff was gorgeous yummy sausages bacon was lovely and you ordered your eggs which was a nice touch, instead of taking crispy fried eggs of a hot plate or sloppy scrambled. All the staff we encountered were very very friendly and helpful. The hotel is situated perfectly as far as we were concerned close to the Albert Docks and about 10 to 15 min stroll into the town centre, everything seemed in easy walking distance. Overall we had a great few nights, the price was very reasonable and we would definitely stay here again. Thank you all at the Pullman

Dear Karen, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Lovely Hotel

Customer review rating 4.7/5

Mick L. Business - 13/04/2019 AccorHotels certified review

This Hotel is central with lovely staff, very modern too.

Dear Mick, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Happy Days at The Pullman Liverpool

Customer review rating 4.7/5

C.n.h Friends - 13/04/2019 AccorHotels certified review

A great three days spent at The Pullman Liverpool. A Solicitous service provided by the staff - attentive, caring and considerate. Lovely room with great view of the River Mersey. SOME NEGATIVES : The lighting in the bathroom could have been brighter. Wardrobes too small for two people and not enough hangers. There was not enough cupboard space to place your socks, underwear etc..etc. The air con in the room I found difficult to use. Would have preferred carpet on the floor of the room rather than hardwood. More bar staff to be on duty during the happy hour as it took ages to be served. The food in the restaurant and at breakfast was very good. Would I return ?........Ans YES ! I hope the above helps. Enjoy.

Dear Clive, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Comfortable and classy

Customer review rating 4.7/5

Alexander F. Friends - 13/04/2019 AccorHotels certified review

lovely staff, lovely food

Dear Susie, Thank you for taking the time to share your feedback regarding your recent stay at Pullman Liverpool. I am delighted to read your score and pleased that your stay with us was an enjoyable one. We aim to keep our standards consistently high here at Pullman Liverpool and feedback such as yours is invaluable for us to ensure that we achieve this. It would greatly be appreciated if you could share your positive feedback in a review on our TripAdvisor page: https://www.tripadvisor.co.uk/UserReviewEdit-g186337-d78…-Pullman_Liverpool-Liverpool_Merseyside_England.html This would give other guests, who may be deciding whether to book with us, a chance to share your experience and thoughts. For doing so, I would like to extend our gratitude by entering you into our prize draw for the chance to win a complimentary overnight stay with us. If you would like to be entered please reply to this email with your TripAdvisor username to be identified and selected for the draw. Again, thank you for your thoughtfulness, and I hope to welcome you back to Pullman Liverpool in the near future. Kind Regards, Stefan Hatta Guest Experience Manager

Clean, comfortable and friendly hotel

Customer review rating 4.7/5

Anon Business - 12/04/2019 AccorHotels certified review

Staff friendly, supported with taxi for later in the evening. Room comfortable and clean, all amenities available and working. My only build would be having just 1 bath towel and hand towel. Whilst I was a single traveller this is highly unusual and felt like the hotel was trying to cut back a little on laundry etc. Fresh milk in the room would also be a nice touch.

Dear Linda, Thank you for taking the time to share your feedback. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager

Breakfast

Customer review rating 4.7/5

Liz Couples - 12/04/2019 AccorHotels certified review

Overall a really good hotel, sadly the breakfast was disappointing as it was cold.

Dear Elizabeth, Thank you for taking the time to share your feedback which is important to us. I am glad that you have enjoyed your stay with us, and will ensure that your helpful comments regarding breakfast are discussed with the team so that we are always aiming to exceed expectations. I hope to welcome you back to Pullman Liverpool in the future. Kind Regards, Stefan Hatta Guest Experience Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Powered by

Trustyou

Our other hotels nearby

All our hotels in liverpool