Hotel - Mercure Hotel Frankfurt City Messe
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt City Messe

3.0/5 551 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Renovated in 2011, the 4-star Mercure Hotel Frankfurt City Messe has 60 comfortable rooms, including 54 Standard Rooms with a single bed, twin beds or a double bed, and 6 Privilege Rooms. All rooms are non-smoking and haveair-conditioning, a desk, a flat-screen TV and free 24-hour WIFI. One child up to 12 years can stay free of charge in their parents' room. Breakfast is also free for your children. Your pet is welcome to stay (15 EUR/night).

  • 60 rooms
  • 60 non-smoking rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Pay per view channel(s)
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Mercure Hotel Frankfurt City Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 551 reviews
Business - 22/10/2018 TripAdvisor review
« Just another inn rather than a mercure »

do not think this mercure is worth the mercure tag, probably an ibis would be more justifiable, being a platinum guest i did at the minimum expect a welcome drink or a note in the room to the bare very minimum, but neither which i have. service was dismay, housekeeping was poor. lack of basic room amenity like even an kettle, coffee maker was dirty, gosh

Joshua S Couples - 10/10/2018 TripAdvisor review
« Horrible stay »

This was listed as a four star hotel. There is no way this is a four star hotel. One enters the building to a large strip of broken flooring into a lobby that is shabby at best. Front desk staff was rude and the room was as spare as a prison cell. Horrible bed and worse pillows. The hotel is also located in one of the sketchiest areas of the city, but there is no system to prevent anyone off the street to access any of the rooms in the hotel. Didn't feel safe at all during our stay. Will never go back. And now will second guess all star ratings for Accor Hotels.

Friends getaway - 28/09/2018 TripAdvisor review
« Pleasant stay »

We are so happy to stay in Mercure Frankfurt City Messe, it is just few minute away from the train station and many stores nearby which we can take meal and have grocery shopping nearby! Friendly staff and excellent service!

Friends getaway - 28/09/2018 TripAdvisor review
« Worst customer service in past five years »

The front desk clerk. G. Dolibasic, was leering, rude, and downright creepy. His demeanor, indifference, and actions towards myself and my group were so incredibly racist that we would have left, had it not been for the fact that we'd paid in advance.

Business - 18/09/2018 TripAdvisor review
« Cozy and Clean hotel »

Hotel is clean, well located and cozy rooms.The front desk staff was very attentive, both (night and morning).I liked the decoration of the room.The only observation would be the parking is very small and very narrow.

Couples - 16/09/2018 TripAdvisor review
« Good »

Good location. Near central reilway station, supermarkets and not far from old town. Room was clean enough. Bed was big and comfort but it has one very small blanket. And we'd like to have a kettle instead of coffee machine.

Business - 08/08/2018 TripAdvisor review
« Clean but very noisy rooms »

The overall impression is good but my room was very noisy because of an air-conditioner. Besides, the breakfast experience was shocking because of yogurts passed their usage dates, the fruites were literally rotten, the croissants were overturned etc. I got pictures but dont know how to attach them.

Business - 30/07/2018 TripAdvisor review
« Bad bed, old rooms, outdated hotel and terrible parking garage in basement. »

The bed was not good for sleeping. We both got serious back problems after sleeping one night in this hotel. The rooms and hotel is not compatible with the other Mecure hotels, they are outdated. It needs renovation. Than the parking in the basement is too small for getting it and out without scratching/bumping your car. If you aren't a good experienced driver you will have problems with getting in and out this parking. We will never book this hotel because of the above reasons.

celo56 Business - 19/07/2018 TripAdvisor review
« Fair stay »

Hotel is conveniently located near train station and close to city center by tram. Room very small, looks more like IBIS Hotel room. Shower not very convenient and leaking on bathroom floor. Unfortunately, price announced for B&B but breakfats charged on top.

Solo travel - 14/07/2018 TripAdvisor review
« Great location and great hotel! »

Great location near the train station and Viator Tours ( green line tours) location. Very clean, good breakfast and front desk very helpful and friendly. Cozy is a good word for it!! Loved it, I would stay there again, 100%!!

Couples - 11/07/2018 TripAdvisor review
« So so »

Arrived at 3 pm. Booked double, got twin room with a pillar in between. Receptionist said that for a double 1-2 hours to wait. We insisted and got it in 10 min. A bit of honesty would be more appreciated.

Business - 13/06/2018 TripAdvisor review
« Enjoyable stay »

I was on business for one night . Was givén a bigger room by thé welcoming réceptionnist . Thé room was very comfortabke , cosy , clean , very enjoyable ! Was close to the train station and subway but i walked to thé center of Town easiliy within 15 minutes . I recommend that hôtel

Business - 23/04/2018 TripAdvisor review
« Service terrible »

Car access doesn't exist and is not indicated in the website. Parking facilities are limited. Before arrival parking space was requested and there was not any answer from the hotel about the availability and limitations of car size

Couples - 11/01/2018 TripAdvisor review
« Staffs are not really friendly, Toilet is not beutiful. One of a glass is super dirty. »

Staffs are not the friendly. They work as they are forced to do it. The room seems nice until I open the toilet room. The shower looks really cheap as I am staying in hostel. There are some smell and even worse, the glasses are super dirty (I left it there for a day and expected that they will see and change it for me but nope, I have to go to lobby and complain about it then I get a new one.

George P Business - 01/12/2017 TripAdvisor review
« Think again before booking »

Receptionist needs lessons in politeness and a better service attitude - worst experience I have had in 25 years of travelling. Following the "welcome" I received while checking in, I do not plan on staying at this hotel ever again.

Couples - 05/11/2017 TripAdvisor review
« Excellent place »

Great service and extremely well cleaned hotel, staff was courteous and helpful, location is extremely good mainly if you are driving as the central station is one block away. If you are driving the garage is extremely small and tight to get in and out at the cost of EUR15. Breakfast is very good at EUR17 per person.

syedalisajjad Business - 13/10/2017 TripAdvisor review
« Average room »

CONS: - A very average and small room - Washrooms look really old - carpet in the room looked really old and dirty - seems that the rooms and washrooms are not renovated since a long time - windows are not sound proof PROS: - Central location

Business - 12/10/2017 TripAdvisor review
« Bad service »

There is only always one guy at the reception. Usually they are not very friendly and helpful. Especially the black guy and the one with no hair. After I have checked out and asked if everything is Ok, the black guy said, yes. Then I walked to the train station. Before I entered the station, the black from the reception ran after me and told me , that I haven't payed. So I should go back with him, to slide my credit card again. I was confused, so I went back with him. I lost 10min of my time and missed my train to the airport. Just because he didn't do his job properly. The guy with bald head has sent me someone up to my room at night by accident. He have someone a keycard to my room. So there was a drink guy coming into my room at midnight and I was scared to death. I couldn't sleep anymore that night. Then one hour later the guy called me and asked me, why I am in that room. I told him, that he has given me that room in the evening and that somebody entered my room. He didn't apologise for that. Just hang up. The doors are not lockable. There is a little switch inside, but if someone slides a keycard through, the door opens. Now, when I'm staying at that hotel, I always put all things I can move infront of the door from inside.

Family - 30/08/2017 TripAdvisor review
« Not your typical Mercure hotel »

Dusseldorfer strasse is seedy with homeless people and (supposedly) drug dealers surrounding the central train station. Hotel rooms are small but OK. Bathroom is not up to Mercure standards and so are the services provided in the lobby. We went there for a drink but some of the drinks like coffee were not available. The parking is accessible from the Mainzer Landstrasse and is extremely tight. If you're driving a big car, do think twice before driving into it. In summary, I would not recommend this hotel to anyone expecting the typical Mercure experience.

Solo travel - 29/08/2017 TripAdvisor review
« Mercure Frankfurt »

Centrally located and close to the central train station. There is a tram stop outside and Frankfurt has a very comprehensive and relatively cheap public transport system. The room was clean and comfortable and there was an excellent choice on the breakfast menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear bridgemanterry, thank you for your feedback. We are glad to hear thta you enjoyed your stay. Will forward your comment to our staff member. Best regards Vjekoslav Ljubas General Manager

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