Hotel - La Griffe Roma - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

La Griffe Roma - MGallery by Sofitel

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3.5/5 1,819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

The rooms and suites in the collection's charming hotels provide all the modern comforts you expect in an authentic setting.

  • 123 rooms
  • 123 non-smoking rooms
  • 7 rooms for people with reduced mobility
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • Automatic temperature control
    • RJ 45 outlet
    • Shower
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

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Your meetings and events

3.9/5 AccorHotels Rating Based on 1,381 reviews

Our guest reviews for La Griffe Roma - MGallery by Sofitel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 1,819 reviews
AccorHotels certified review
Nili H. Couples - 18/06/2018
« very good »

We love your hotel this is our 3 or 4 time with you

Our hotel has responded to the review
Our hotel has responded to the review

Dear N.H., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Steven Business - 17/06/2018
« Friendly staff, bathroom, breakfast and cleaning could be better; expected perfect details from a M Gallery by sofitel hotel. »

Dear, I must admit i was a bit disappointed on the room quality/service. Staff was very welcoming and helpful but the room was not up to standards that could be expected from a M gallery brand hotel. A small summary of the room: - it could use general refurbishment as the wooden floor in the patio had black scratches and heavy usage wear. - the lock of my door locked like it had been forced open which caused the door not to close sound proof; i could easily hear corridor noise Bathroom: - the protective wire of the hairdryer was torn at the handle of this device, this is hazardous as this is supposed to protect from any contact with wires - the shower: there were black spots between the joints, in a humid zone this can only be mold which again is a health hazard; the shower should be disinfected to remove this mold manifestation - shower: the plastic massage wall device clearly had it's best days: it was cracked and quickly repaired with some silicon, the attachment of the handshower was broken open and (again) clearly had mold inside; the massage jets were stuck in place and unmovable, if not popped out in a few cases. - jets of the shower head are hard to regulate and are squirting in every direction: clearly a descaling was needed. - the shower, in general, clearly could use a refurbishment Housekeeping: - while my toilet roll was replaced every day by a new one only after using a few sheets, my cleanex tissues at the mirror ran out after 2 days.. - my dish with fruit i received as a gold member, stayed for 2 days in room after i had eaten the fruit on the 1st day. Checkout: - on checkout, in most hotels i visit, it is a courtesy to print out the customers' bill and explain all items on it. After the customer agrees to it, the bill then is duly settled. My checkout was exactly the way around. I was first charged the amount on my credit card after which my bill was printed and handed over. Wifi: in the patio, the wifi connection is a disaster; on the lower floor it works fine Some of these items might seem like a detail, but from a hotel that is positioned at brand level to be a 4 star M gallery by Sofitel, i think it's obvious details can clearly be expected to taken care of by default rather than on demand or complaint. Clearly, for me, room wise, this was not the expected value for money i always experience as a gold member although my status should not give me expections on this. For this room rate and hotel gradation, details should be a certainty, not a demand. I will be staying in your hotel again coming week, i will be better suited to evaluate the hotel after this visit. Yours sincerely, Steven v.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S.V., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, General Manager

AccorHotels certified review
Arno F. Couples - 16/06/2018
« Great location »

Great location for exploring Rome, with friendly staff and plenty of room

Our hotel has responded to the review
Our hotel has responded to the review

Dear A.F., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Anonymous Couples - 16/06/2018
« A lovely short stay for an all round experience »

Very good room food and surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear P.V., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

TripAdvisor review
songkiankoo Couples - 15/06/2018
« Jun stay »

Worse ever M Gallery I have stayed so far.. Other than the location, the hotel is old and the M Gallery brand standard was not there. Is more of a Mercure hotel. The lobby is nice. The bath room is very basic

Our hotel has responded to the review
Our hotel has responded to the review

Dear songkiankoo, Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
Tim Business - 13/06/2018
« Substandard »

Put in a lovely two storey room however both the room and hotel in general is in a state of disrepair and in need of a face/renovation.Property is just tired and the bath was leaking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T.C., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
Gail R. Friends - 12/06/2018
« Beautiful hotel with roof terrace restaurant, food excellent »

Great hotel, within walking distance of most of sights, restaurant and service superb. We were upgraded to a two bedroom which we were more than pleased with. Food and service were faultless.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G.R., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Anonymous Couples - 11/06/2018
« Disappointing. »

We had a very short 24 hour stay in Rome and the hotel experience was disappointing. We were not expecting to be sleeping in two single beds. Initially the power did not work. The air conditioning unit was so noisy and unable to be switched off and by opening the window it felt you were sleeping out on the street as it was so noisy. We thought the facilities were adequate but the hotel as a whole was run down with the exception of the foyer and check in area. It was not expected to see vinyl in the corridors of an upmarket hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.F., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

TripAdvisor review
Couples - 11/06/2018
« Great Foyer but..... »

On entering La Griffe the foyer is beautiful 4 star. The reception staff are welcoming and helpful. Once you dnter the elevator and exit on the other side it goes from 4 star to 2.5-3 star. The floor in the hall way looks like a lab floor bubbling up. Very clinical and cold looking. The room appeared clean but on closer inspections there where dirty hand prints in the bathroom the shower curtain,yes shower curtain looked yellow. The old style bath tub with the hand held shower head did not impress. The bed was uncomfortable and hard The breakfast was nice but the staff need a lesson on how to welcome guests and speak to guests A smile would not go astray The roof area for dinning needs a revamp also The fact that Sofitel have marked this as a 4Star Hotel amazes me. This is an old building where they have tried to convert to a hotel only half way Would I stay here again no.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . Sincerely, General Manager

AccorHotels certified review
Robert P. Couples - 10/06/2018
« Staff good,good location and clean »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear R.P., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Cheryl W. Couples - 05/06/2018
« This was the worst AccorHotels stay I've ever had. »

It went bad from the beginning. We walked into the room to find the air-conditioning dripping onto the entry way, and they couldn't fix it. Within a day, the A/C wasn't working at all. We kept asking for it to be repaired or for us to be moved. Nothing happened until the last day of our stay where they moved us to another horrible room. The first room also had a shower head that was not usable - it simply hung down from a broken holder. Every day we left, they told us that they would fix everything, but when we returned, nothing had happened. Four nights of sweating all night is NOT what I expected. When we were finally moved to a larger room, we were kept awake all night by the entry buzzer from the next room. It was so loud that we thought it was in our room. We could hardly wait to leave. Never again. For the price, this should have been an excellent stay, but I've had better maintained rooms in a Holiday Inn. And that's just WRONG!

Our hotel has responded to the review
Our hotel has responded to the review

Dear C.W., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
Paul W. Business - 02/06/2018
« Air conditioning very poor »

The room I had was nice, staff very helpful, but air conditioning very poor, had to sleep with windows open. Bath shower need replacing, it sprayed water everywhere

Our hotel has responded to the review
Our hotel has responded to the review

Dear P.W., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
William Couples - 30/05/2018
« Wonderful »

Everyone we met was friendly, helpful and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear W.H., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Fernando Couples - 29/05/2018
« Clean but no 5 star »

The room we had, 302, had a tub that was showing its age. The furniture in our room showed a lot of wear and the mattress, you can feel the springs, not comfortable. The staff was very pleasant, the location is great but the interior looks tired. We will look for another 5 star hotel the next time we're in Roma.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F.M., Thank you for taking the time to tell us about your experience at the La Griffe Roma - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

AccorHotels certified review
Anonymous Couples - 28/05/2018
« Good hotel in great location, unfortunately bad air conditioning »

The hotel is in a great location, all main attractions are reachable by foot. The room was clean and offered enough space for two people. Only downside was that the air conditioning was (even put to 10 degree) not cooling the room, thus the room was quite hot due to the outside temperatures. The staff was friendly and helpful, only the service in the roof top bar was not really professional, the wine was not the best and prices compared to other locations quite high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear N.M., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation

AccorHotels certified review
Melissa O. Business - 22/05/2018
« Very nice hotel and location. Staff were very pleasant. »

Very nice hotel and location. Staff were very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.O., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
S. Couples - 19/05/2018
« We enjoyed very much our stay. »

The personal and warm care of Monica. Valentina and Josef, made us feel welcome and at home. All the staff at the reception was helpful. We liked the breakfast on the 9th floor with the beautiful view. We liked the facility of making coffee in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Y.S., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

TripAdvisor review
TomSW5 Solo travel - 18/05/2018
« Excellent central location, not too big nor too small »

Room with queen size bed well-equipped with excellent bathroom with multi-function power shower. Couple of minor things needed maintenancxe (a slanting shelf abovce washbasin!) but airconditioning effective and individually controllable. Very stylish bar/restaurant on roof terrace makes for plesant breakfast buffet experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TomSW5, We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Jonathan D. Couples - 17/05/2018
« Good location and good hotel »

Very good, room was good needs a bit more attention to detail in terms of decoration etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J.D., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

AccorHotels certified review
Frederico B. Families - 14/05/2018
« Extremely Courteous Staff »

It was a pleasure to stay with you. A point to remark is the courtesy of staff. Special acknowledgements to Paolo and Joseph from front door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear F.B., We very much appreciate your comments regarding your stay at the La Griffe Roma - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

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