Hotel - Hotel Royal St Georges Interlaken - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Royal St Georges Interlaken - MGallery by Sofitel

4.0/5 858 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Ironing room
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool  (Nearby)
    • Pool (Nearby)
    • Indoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Well-being
    • Jacuzzi
    • Massage (Nearby)
    • Sauna
    • Solarium (Nearby)
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf lessons (Nearby)
  • Tennis  (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
    • Tennis (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Pedal boat (Nearby)
    • Private beach (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The rooms and suites at our charming hotel offer guests modern comforts in a pleasant setting.

  • 98 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 430 reviews

Our guest reviews for Hotel Royal St Georges Interlaken - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 858 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 21/09/2018 AccorHotels certified review

No air conditioning = no sleep. Junk furniture in "Royal Suite." We checked out a day early.

Alan T. Couples - 20/09/2018 AccorHotels certified review
« Nice hotel poor service in reception »

When we arrived our room did not have a balcony as booked and there was no bottle of wine in the room as specified by Ingrams brochure. The room was reluctantly changed by your receptionist but the wine was not resolved until the Ingrams representative got involved. The staff in the restaurant were very good and could not do enough for you. The food was very good but the bedroom only had one electrical plug which fully utilised.

Abdullah Couples - 13/09/2018 AccorHotels certified review

First of all good place in the center, wonderful reception and staff. I enjoyed my stay there. Thank you

Family - 03/08/2018 TripAdvisor review
« Front Desk is not polite »

酒店要求 online check in, 我在前一天完成了及被扣了CHF600 deposit. 當我到酒店時前台女士很懷疑地問: are you sure you are online check-in? 便要求我再比信用咭給他, 但第二天我發覺又扣了CHF500 deposit, 我便到前台了解清楚, 另一位女士在沒有查清楚情況下便堅持佢地無錯, 我比的兩次錢是房租...等等. 但其實我是預付房租的..最後在我們堅持要查下, 他們才發現有錯並退回一次訂金給我, 但這樣一出一入的匯率差價便由客人承擔了, 其實很多酒店在check in 時的訂金都不會過數的. 我們4人住一間 Apartment 但只有一卷洗手間廁紙, 用完了第二天清潔完都沒有 refill 新的. 這間酒店唯一的好處是我間房有冷氣 (但不是每間房有的, 因為見有客人投訴連風扇都無)

Couples - 26/07/2018 TripAdvisor review
« Nice But not Perfect »

I liked the location and the friendliness of the staff. The breakfast was not varied as I expected. It was hot this summer and without an air conditioner it wasn’t very pleasant at night and I didn’t really have a good sleep. If there were portable AC it would have been nice. Also, the mini fridge was not working and when I ordered ice the reception informed that it would cost extra to bring to the room and it was better to come and pick it up myself!

Couples - 07/05/2018 TripAdvisor review
« ONLY ONE THING THAT BOTHERS »

This is a very nice hotel.There is only one thing to complain about.When we arrived there was a note that mentioned that we can help ourselves to the snacks and drinks in the bar fridge.For the 8 days we stayed there there were no snacks and every day when we arrived at our room late afternoon we had to ask reception to send someone to refill our fridge with drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, First of all we would like to thank you for your feedback. It is our most valuable mean of improving our service. We are very happy that you enjoyed your stay. Regarding the issues you encountered we would like to apologize and to ensure you that we are focusing on a better comunication between all our departments, Kindest regards Etienne - Guest Relation Supervisor

Abrahamryan1 Couples - 22/04/2018 TripAdvisor review
« Very nice hotel with very polite employee »

We stayed at this hotel for 2 nights. We experienced a very warm hospitality. We were welcomed with a very polite guess relation on the reception. As a loyal member, they give us also the welcome drinks, amenities, and i believe the room was also upgraded. Location wise, the hotel is 7 minutes walk from Interlaken Ost station. This helped us to achieve our objective to go back and forth to the mountain quickly on daily basis. Another good point that i note was on the breakfast. The restaurant crew was very polite and took very good care of us. Also, the hotel served rice for breakfast. The only hotel that served rice during our Europe tour. Food quality was awesome, fresh meat and organic fruits were available. The room was very big and fancy. We really loved the hotel. However, the kingsize bed was basically merging 2 twin beds so that gave us a bit hiccup. Overall, i would recommend myself to come back and stay at the same hotel if i visit Interlaken again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abraham, It was such a pleasure to have you in our hotel and we are delighted that your stay met your expectations. It is our greatest pride that to take farewell from a happy customer. Kindest regards Etienne - Guest Relation Supervisor

esterherawati Family - 04/04/2018 TripAdvisor review
« Superb nice warmth personal and very comfy room »

When we were just arrived, the front desk staff (receptionist) welcome us with smile and they were very friendly and helpful to answer our questions. The breakfast staff were also very friendly. This Hotel has sauna room and whirpools, which is big enough for many guest. The room is big and the bed is comfy.. bathroom and the equipment was also NICE. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ester, Thank you very much for your feedback. We are glad that our hotel met your expectations and would love to see you soon back in Switzerland. Best regards Etienne - Guest Relation Supervisor

Couples - 18/02/2018 TripAdvisor review
« Comfortable Room, good breakfast! »

My husband and I stayed for 2 nights 3 days. Our room was very spacious and comfortable. Even the bathroom spacious. They accommodated our request for a room with a bath tub. I find that the breakfast selection was wide (I love the selection of tea leaves) and delicious. The staff was very courteous too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for your feedback. We are glad that our hotel met your expectations and would love to see you soon back in Switzerland. Best regards Etienne - Guest Relation Supervisor

Aline G. Couples - 11/02/2018 AccorHotels certified review
« Great stay »

Very comfortable and nice stay at the hotel. The room had all we needed and the hotel services were good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aline G. Martinez, We very much appreciate your comments regarding your stay at the Hotel Royal St Georges Interlaken - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Silvano Friends - 05/02/2018 AccorHotels certified review
« staying in Interlaken at MGallery »

I had a very good and relaxing staying at the hotel. very good breakfast and fantastic staff.

Our hotel has responded to the review
Our hotel has responded to the review

Caro Signor Silvano, la ringraziamo di cuore per il commento che ci ha lasciato, questo ci da motivazione e ci rende fieri di aver potuto contribuire a rendere la sua vacanza momorabile. Etienne - Guest Relation Supervisor

Anonymous Friends - 01/02/2018 AccorHotels certified review
« Could not have been better »

Warm welcome on arrival and friendly staff. Beautiful and comfortable room with all the little extras provided. Great food in the restaurant and very helpful and friendly waiting staff, both at breakfast and dinner. Brilliant location only 7 minutes walk from the train station and near to shops and cafes. Overall a lovely stay and would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame, It was such a pleasure to have you in our hotel and we are delighted that your stay met your expestations. It is our greatest pride to take farewell from a happy customer. Kindest regards Etienne - Guest Relation Supervisor

Tabitha Families - 30/01/2018 AccorHotels certified review
« Very nice place to stay »

I really enjoyed the hotel. The staff were very friendly and helpful! The room was very spacious and clean! The balcony was fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Exma Senhora, Agradecemos os seus comentários no seguimento da sua estada no Hotel Royal St Georges Interlaken - MGallery by Sofitel. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de a acolher de novo, queira aceitar os nossos melhores cumprimentos.

Nihar Couples - 25/01/2018 AccorHotels certified review
« Nice location, spacious rooms, old appliances, not-so-nice service »

We stayed in the hotel for two nights. The location was perfect. The view from the room was amazing. We loved the breakfast buffet. However, the appliances in the room were old. Even after running the heater for hours the room was cold. When we contacted the front desk, they suggested moving the drapes. We tried that for another hour and the result was pretty much the same. Finally, they gave us a portable heater. Though it was better than the previous state, we were still uncomfortable because of the cold for the two nights. Also, during the booking it was mentioned that the hotel provides train station transfers. We got picked up from the train station on arrival. But when we checked out, the lady at the reception said that she doesn’t have anyone till 3 pm. She said that she can call a taxi but we will have to pay for it. What seemed odd with this was the fact that the person who picked us from the train station was present there and the vehicle was parked outside. I understand, there may be an issue with scheduling. But I found this behavior rude and unprofessional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, First of all we would like to thank you for sharing your thoughts on your stay. We take every feedback as mean to better serve our guest and to take our service to the next level. We would like to sincerely apologize for the cold you had to endure during your stay, somehow our glorious historical hotel has some spots where the thermical insulation is lacking, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The transfer issue shouldn't have happened, that was a mistake from our side and we are refreshing our staff to avoid this happening again in the future. Sincerely, Etienne - Guest Relation Supervisor

Rebecca Couples - 19/01/2018 AccorHotels certified review

was really enjoyed staying there especially friendly staff, clean room and nice interior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, It was such a pleasure to have you in our hotel and we are delighted that your stay met your expestations. It is our greatest pride that to take farewell from a happy customer. Kindest regards Etienne - Guest Relation Supervisor

Jeanette L. Families - 17/01/2018 AccorHotels certified review

Very nice. Great location, bathrooms a title bit tired and have no towel hanging space and floor is cold. Service and staff great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L. Thank you for your feedback, we greatly apreciate when our guest are enjoying their stay. We sincerely apologies for your issue with the bathroom, our charming historical hotel can happend to have some occational insulation problems especially in rude winters like this one. We are working tirelessly to solve all of them. Sincerely Etienne - Guest Relation Supervisor

K W. Families - 07/01/2018 AccorHotels certified review

All staff ok ..special mention for Marie Claire and Igor..real asset to your company.However , your. night manager Dominic is absolutely hopeless.He doesn’t have any interest in helping the hotel guest ..he was constantly on the internet surfing , to the point of almost being rude.We tried to order a taxi through him.. and he said he would ring us once he has done it..11/2 hours later , still no news.There was a couple of calls from my room about the taxi , all initiated by me to find out about our taxi to the restaurant.In the end , we had to cancel my restaurant reservation because our hotel could not organise a taxi !!!!I had to call the restaurant 10 minutes before my reservation to apologize !!! I think your hotel neeeds a new night manager/front desk person.. Dominic is not doing Sofitel a favor .He shouldn’t be there..it’s a shame

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir W., Thank you very much for sharing your experience with us. WE are glad that your experience with us was positive and we are really sorry about the bad experience you had while ordering a taxi. We have already adressed the issue with the taxi companies we are working with and with the staff and we are sure that it will not happen again. Sincerely yours Etienne - Guest Relation Supervisor

Ciku Families - 06/01/2018 AccorHotels certified review
« Mixed experience »

Night manager Dominic is really indifferent to guest requests and enquiries whereas the day manager like Marie Claire was extremely helpful and obliging. Dominic spends his time staring at the computer screen, I believe surfing the net. Hopeless at organising a taxi for us, finally gave up and organised my own transfers, this happened at least twice. Igor the driver/concierge was exceptional, he bent over backwards to make our stay enjoyable, he's a keeper.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, First we want to thank you for choosing the MGallery in Interlaken. We are really sorry that your stay didn't enterely met your expectations. Please be assured that we are reviewing our contacts with our suppliers to provide a smooth and reliable connection with the local transports and taxi. We hope to see you soon back in beautyful Switzerland Kindest regards Etienne - Guest Relation Supervisor

Hansen Families - 31/12/2017 AccorHotels certified review
« great »

clasic hotel, near to interlaken ost, coop and many restaurant

Happytraveler Families - 30/12/2017 AccorHotels certified review

Nice and warm hotel, good breakfast especially for selection of teas, free delivery to train station, staffs very helpful

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