Pullman Melbourne Albert Park Hotel 5 stars

TripAdvisor rating 4.0/5 1,614 reviews
Pullman Melbourne Albert Park
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+ 28 Services
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Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • Conference facilities for up to 1600 people

  • 169 Pullman Guest rooms and 209 rooms at the adjoining Mercure Melbourne Albert Park

  • Fitness center, running maps for Albert Park and an indoor pool and in-room yoga available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • MELBOURNE INTL
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 32 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Pullman Melbourne Albert Park

65 Queens Road
ALBERT PARK
3004
melbourne
australia

Tel: +61395294300

Fax: (+61)3/95213111

Contact email

Check-in from 14h00

Check out up to 11h00

  • TULLAMARINE AIRPORT :   Star Bus ALBERT PARK

  • By plane

    MELBOURNE INTL At 29km / 18 miles - Shuttle paying

  • By train

    PRAHRAN STATION At 1km / 0 miles

GPS :-37.84978, 144.978662

Currently, close to our hotel

Discover the Great Ocean Road, Ecotour from Melbourne

From 01/01/2019 to 31/12/2019

At 1.7 km

Melbourne Aquarium, visit

From 01/01/2011 to 31/12/2019

At 3.7 km

Melbourne International Film Festival

From 01/08/2019 to 18/08/2019

At 4.9 km

Queen Victoria Market

From 01/01/2011 to 31/12/2019

At 5.2 km

Melbourne Zoo, visit

From 01/01/2011 to 31/12/2019

At 8.4 km

Melbourne Magic Festival

From 30/06/2019 to 13/07/2019

At 8.5 km

Our accommodations

Elegantly appointed and beautifully spacious, guest rooms at Pullman Melbourne Albert Park offer a variety of bedding configurations suitable for both business and leisure travellers. Guests staying at this stylish Melbourne hotel can choose from a range of accommodation styles, many with views over the lake, with Family, Deluxe and Executive options available. Refurbished in 2013, rooms feature dual head rainfall showers, luxury bathroom amenities, a work desk, an LCD TV and an iPod docking station.

Classic Room with 2 Queen Beds

  • Max. number of persons: ‌3
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Classic Room with King or Twin Bed

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Superior King Lakeview Room

  • Max. number of persons: ‌2
  • Area: From 30
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Executive Room

  • Max. number of persons: ‌3
  • Area: From 46
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Audio docking station
  • Automatic wake up call(...)

Our restaurants and bars

WINDOWS RESTAURANT

Type of cuisine: Regional

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ESPRESSO BAR

Type of cuisine: Cafe

This contemporary licensed venue, located on the ground floor, is the perfect spot for an early morning coffee, relaxed lunch or informal meeting. Espresso Bar offers specialty teas, espresso coffee, bakery items, fresh salads and sweet treats.

Lunch

07:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ATRIUM BAR AND LOUNGE

Photo non contractuelle / Strictly non binding

Located on the ground floor of the Pullman and Mercure Melbourne Albert Park, enjoy the ambience whilst sampling an impressive beverage selection, imaginative cocktails and an extensive snack menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 32

  • Maximum size: 1,462 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 312 people

Find out more

Our guest reviews for
Pullman Melbourne Albert Park

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,298 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,614 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

mr

Customer review rating 4.4/5

William S. Couples - 20/06/2019 AccorHotels certified review

exceeded my expectations great staff very clean rooms lounge excellent location pleasant likely to be my home away from home on Melbourne

Dear William, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Wonderful experience

Customer review rating 4.4/5

Claire Couples - 20/06/2019 AccorHotels certified review

Received an upgrade so we had a great view of the Melbourne skyline as well as a great room

Dear Claire, Thank you for choosing to stay with us at Pullman Albert Park and for taking the time to give us your wonderful feedback. It is great to know that our team have done what they can to make you and your partner's stay memorable. Look forward to welcoming you back again soon. Kind regards Nicole King Food and Beverage Duty Manager

Location,service and good standard, rooms great size

Customer review rating 4.4/5

Lynette P. Friends - 19/06/2019 AccorHotels certified review

Enjoyable, pleasant and comfortable a home room away from home

Dear Lynette, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. We hope to welcome you "home" again soon! Sincerely, Michael Thomas General Manager

Convenient when attending a function held at the Pullman

Customer review rating 4.4/5

Lisa Friends - 19/06/2019 AccorHotels certified review

The check in process was disappointing as I had prepaid the room, however was charged again on check-in. I had to check my credit card statement & then request reimbursement which was unnecessary.

Dear Lisa, Thank you for taking the time to share your feedback with us. I have looked into the points mentioned and it appears the comments of your reservation indicated you would be settling your own account hence why a pre authorization of 1 night was taken upon check in. However upon further investigation, you are absolutely correct the reservation was prepaid. Please accept my sincerest apologies for this error and any inconvenience caused. I will be following this up with our Reservations and Front Office departments to ensure this does not repeat itself and I thank you for bringing this to my attention. Despite this, I am glad to read you seem to have had an overall pleasant stay. I do hope you will choose to stay with us again in future so that we can provide you with a much more seamless experience. Warm regards, Michael Thomas General Manager

Nice

Customer review rating 4.4/5

Wayne Families - 19/06/2019 AccorHotels certified review

We have always enjoyed staying at the Pullman, it's bright and clean, breakfast is great along with the location. However on this particular stay, room 7409, the room temperature was most unpleasant. We could adjust the temperature control, but it would either heat up the room extremely hot or if we reduced the setting only slightly it was extremely cold blowing out cold air out into the room. We decided to switch off the air conditioner but were unable to, it really was a very uncomfortable nights sleep, not pleasant at all.

Dear Wayne, Thank you for taking the time to provide this feedback after your stay. We also apologise for your discomfort as a result of the air conditioning system not functioning during your stay. We are following up with our Room Division Manager and the engineering team to ensure it does not happen again in the future. Thank you for bringing the above to our attention and we hope we might be able to welcome you back and provide you with a more seamless experience. Kind regards, Michael Thomas General Manager

Perfect.

Customer review rating 4.4/5

Fiona Business - 19/06/2019 AccorHotels certified review

Location is good - near my workplace. Amenities in the room were more than expected. Cleanliness standard is to top notch. One suggestion is to be able to provide medication to sick guests. Had a high fever and called the guest hotline to ask for some medication. However, the staff told me the hotel did not provide and I had to go out and purchase myself.

Dear Fiona, Thank you very much for sharing your feedback following your stay with us. I am delighted to read that you had a comfortable stay and enjoyed your visit at our hotel. I am also pleased that you found the hotel’s location very convenient. I am sorry to read of the inconveniences caused to you due to our inability to provide you with medication, however please note that our staff is unfortunately not qualified or able to dispense medication due to OHNs laws in place. I would like to express my sincerest apologies on this matter. Thank you for choosing to stay with the Pullman Melbourne Albert Park and we hope to have the opportunity to welcome you back. Kind regards Michael Thomas General Manager

Amazing

Customer review rating 4.4/5

Marie L. Families - 18/06/2019 AccorHotels certified review

I had a lovely time

Dear, Thank you for choosing to stay with us at Pullman Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Excellent

Customer review rating 4.4/5

Aidan S. Business - 18/06/2019 AccorHotels certified review

Great staff, nice rooms

Dear Aidan S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm regards, Michael Thomas General Manager

We thoroughly enjoyed our stay and would recommend this hotel

Customer review rating 4.4/5

Steve Families - 18/06/2019 AccorHotels certified review

It was comfortable and enjoyable, the staff were friendly and the room was clean, warm and spacious

Dear Steven, Thank you for choosing to stay with us at Pullman Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Michael Thomas General Manager

Lacking

Customer review rating 4.4/5

Daniel Couples - 18/06/2019 AccorHotels certified review

Arranged an overnight stay for my wife's birthday. She chose this hotel as she was attracted to the pool / spa. During our stay the spa was not working! We then chose to select a movie in our room, however there was no connection as a cable was disconnected at the rear of the TV. we were unable to reach it. As we had already settled into for the night did not want the hassle of a technician in our room at 9pm. No Movie. Unfortunately the only two things we had planned to do on our short overnight stay were not possible due to the malfunction of the hotel facilities. Had we known there was issues we would have stayed elsewhere.

Dear Daniel, Thank you for taking the time to share your feedback with us. I am very sorry your experience with us did not meet your expectations. We are continuously striving to maintain and improve our guest facilities through regular scheduled maintenance and aim to keep our guests informed through our hotel website. I do regret this happened to coincide with your stay with us especially as you were celebrating a special occasion. It is also very unfortunate that the movie selection was not functioning, I will look into this to discuss with the appropriate departments. Should you make a reservation with us in the future, please do not hesitate to reach out to me at h8… so that I can ensure your stay with us is perfect. We would love to have the opportunity to welcome you back. Warm regards, Michael Thomas General Manager

painless

Customer review rating 4.4/5

Chris P. Families - 17/06/2019 AccorHotels certified review

All staff encountered were polite and helpful

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back again soon. Sincerely, Michael Thomas General Manager

Excellent value for money

Customer review rating 4.4/5

Lisa C. Solo - 17/06/2019 AccorHotels certified review

Excellent

Dear Lisa, We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Warm regards, Michael Thomas General Manager

Very comfortable stay in a great location with everything you need in the one place

Customer review rating 4.4/5

Robbie N. Couples - 17/06/2019 AccorHotels certified review

Very comfortable room / bed Great location and enjoyed a walk around Albert Park lake Breakfast options excellent and to be able to get a coffee at the in hotel café is great. Spacious areas.

Dear Robert, Thank you for choosing to stay with us at the Pullman Melbourne Albert Park and for taking the time to give us your feedback. Wonderful to see you had such a great experience with us. We look forward to hopefully welcoming you back again soon. Kind regards Michael Thomas General Manager

Magnificent View! Love the Location

Customer review rating 4.4/5

Firdhaus Families - 17/06/2019 AccorHotels certified review

Melbourne Review - Stayed at the Executive Room (9602) facing the lake. The room is spacious with a magnificent view of Albert park. Service is great. Buffet breakfast is a good spread of gluten free meals. - Hotel seems to be a popular destination for conferences. - You can get around quite easily via walking, tram or using Uber share (half price). For Muslims, Walk down Fitzroy Street. It has a number of halal kebabs store and 100% Chinese vegetarian food. The nearest mosque is AFC mosque (15mins via under share). Had a great time at this hotel. Thanks to the executive Chef Salah for taking time to explain to us the different type of halal food that is available.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with Chef Salah and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Generally very plesant, except for hiccoughs.

Customer review rating 4.4/5

Anonymous Business - 17/06/2019 AccorHotels certified review

The hotel is in a great location, with good services, taxi etc, and good on sight food options, the mini bar is a huge problem, my room was clean and comfortable, however the air conditioning was very difficult to use and should n't have been. The Mini bar needs to be removed or at least have the option to remove it as I was charged for items I didn't have.

Dear Ms. B., Thank you for choosing to stay with us and for taking the time to provide us your feedback. I do apologize for the inconsistency of service upon your arrival/departure this is certainly not the experience we want any of our customers to have. I have taken your feedback to the team to investigate further. Regarding the erroneous minibar charges, I sincerely apologize and have confirmed with our finance team that this refund is in process. I will also follow this up with our food and beverage department to prevent future occurrence. I have also raised your concerns with our Operations Manager and Engineering Manager regarding the A/C unit to address accordingly. On a much better note, it is great to read you enjoyed all the other aspects of the hotel. I do hope you can return soon and get a full amazing experience with us. Thanks again and hope to see you again soon Kind regards Michael Thomas General Manager

One of my favourite Melbourne hotels

TripAdvisor rating 4.0/5

CaroF722 Solo travel - 17/06/2019 TripAdvisor review

I always love to stay at the Pullman Albert Park, partly because of the advantages my Accor Loyalty membership gives me at this chain, but mostly because the staff at the Pullman Albert Park are all awesome. Flick on the concierge team, and Annabelle in the cafe are always lovely, and look after me well, but on this occasion the stand out was Reicho and his team in the hotel restaurant. I was dining with some friends, celebrating the upcoming 8th birthday of their daughter, and I happened to mention this to Reicho. After our main courses, a special birthday dessert, complete with sparkler, arrived at our table, with the restaurant staff singing happy birthday to our girl. It was a very special moment for her, and we are greatly appreciative.

Good afternoon CaroF722, Thank you for taking the time to share your wonderful experience with us. I am so glad that our staff was able to make the occasion that much more special for your daughter. I will share your comments with the team as I am sure that this feedback will serve as an encouragement. We hope to welcome you back soon! Warm regards, Michael Thomas General Manager
Customer review rating 4.4/5

Clem Business - 16/06/2019 AccorHotels certified review

Really appreciated the upgrade.

Dear Clement, Thank you very much for sharing your feedback following your stay with us. I am sorry to learn the check in and dining experience we provided fell below expectation. Please rest assured I have raised your concerns with the Executive Chef and Food and Beverage Manager as well as our Front Office Team for investigation and necessary follow up. On a better note, I am glad that you enjoyed the upgrade and the remainder of your stay was most satisfactory based on your rating. I hope we have the opportunity to better serve you when next visit Melbourne. Kind regards Michael Thomas General Manager

Food poisoning

Customer review rating 4.4/5

Angela Business - 16/06/2019 AccorHotels certified review

Horrible Someone was supposed to call me but no-one has bothered to call - maybe because it is an international number. Would not stay at this hotel again if coming to Melbourne

Dear Angela M., Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will email you personally to follow up this severe issue and we will investigate this with higher management. Sincerely, Nicole King Food and Beverage Duty Manager

Week end Away

Customer review rating 4.4/5

Phil J. Couples - 16/06/2019 AccorHotels certified review

Have stayed here before. Good location for going to St Kilda. Comfy bed, quiet room, love the pod coffee machine in our room.

Dear Phillip, Thank you very much for your outstanding ratings regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive such positive feedback. I will share your ratings with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Thomas General Manager

Week end away

TripAdvisor rating 4.0/5

328phillipj Couples - 15/06/2019 TripAdvisor review

Great spot to stay. Short walk to the tram stop and then off to St Kilda. Lovely quiet room, comfy bed. Love the coffee machine in the room too. Drinks downstairs in the bar were good too. All good thank you.

Good morning Phillip, Thank you very much for taking the time to provide us with a wonderful review of your recent stay. We hope to be able to welcome you back again soon! Warm regards, Michael Thomas General Manager
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