SO/ Sofitel Singapore Hotel 5 stars

TripAdvisor rating 4.5/5 2,206 reviews
SO/ Sofitel Singapore
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Hotel extras

  • Located in the heart of the city's Central Business District

  • Design: Sophisticated blend of French elegance and modern Singaporean chic

  • Food & Beverage: An epicurean haven with a Modern European restaurant and rooftop pool bar

  • Chic blend of culture and cuisine, art and architecture

  • 134 exquisitely designed rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

SO/ Sofitel Singapore

35 Robinson Road
068876
singapore
singapore

Tel: +6567016800

Fax: (+65)68228375

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 97 :   MARINA TERRACE MARINA BAY SANDS

  • MRT - DOWNTOWN :   Downtown Line DOWNTOWN

  • MRT - RAFFLES PLACE :   EW Line/ NS Line EW14 / NS26 RAFFLES PLACE

  • MRT - TELOK AYER :   Downtown Line DT18 - TELOK AYER

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles

GPS :1.280177, 103.849891

Our accommodations

SO COSY, 1 King Size Bed, Complimentary WiFi

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SO URBAN, 1 King Size Bed, Bathtub

  • Max. number of persons: x2
  • Area: From 40
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SO STUDIO, 1 Queen Size Bed, Private Bar

  • Max. number of persons: x2
  • Area: From 55
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SO LOFTY, 1 King Size Bed, Balcony

  • Max. number of persons: x3
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

SO VIP, 1 King Size Bed, Dining Area

  • Max. number of persons: x3
  • Area: From 92
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Pillow Menu(...)

Our restaurants and bars

XPERIENCE RESTAURANT

Type of cuisine: International

Xperience , a relaxed yet stylish gastro-bar dining concept, will take you on an interactive culinary journey. With a combination of Modern European tastes with Asian influences and a wide menu range, it is more than just a dining experience.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1927

Photo non contractuelle / Strictly non binding

Perched atop the exquisitely restored and iconic heritage building, embark on a gastronomical journey with the bar's innovative selection of artisanal equatorial cocktails, delicately paired with tantalizing sharing platters of modern tapas and bar bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Sofitel Singapore

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

9,034 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,206 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great

Customer review rating 4.4/5

Anonymous Friends - 17/04/2019 AccorHotels certified review

Beautifully appointed room in an amazing location with really welcoming staff.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. Indeed, SO/ Sofitel Singapore is in the very heart of the Central Business District with its ravishing skyscrappers, yet within walking distance to many local attractions. I am truly pleased about your mention of our rooms which features a fusion of French 20th century decadence and local Singaporean cultures. I am also delighted with the compliments for our SO/ Ambassadors which I'm sure they have enjoyed catering to your needs as much as you enjoyed your stay. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

perfect

Customer review rating 4.4/5

Phil Business - 17/04/2019 AccorHotels certified review

was perfect besides one thing , i did find the corridors a bit musky from the aircon . The door staff are brilliant . so helpful and nice . They deserve recognition for the great and friendly service they provide ,

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for your kind words about the service we provided and I wanted to let you know how gratifying it was to receive your kind note of appreciation. I truly appreciate your compliments of our SO/ ambassadors who strive to provide each guest with a unique and memorable experience. I am sorry to hear that you find our corridors musky. Rest assured that this has been addressed to the appropriate department in a hope to resolve and prevent future occurrence. Once again, thank you for sharing your concern and we do hope that you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Fantastic service. Above standard amenities

Customer review rating 4.4/5

Karen Couples - 17/04/2019 AccorHotels certified review

We felt important and heard during our entire stay. Staff were friendly and helpful. Nothing was too much trouble.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. I truly appreciate your compliments for our SO/ ambassadors, who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you enjoyed your stay. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Great

Customer review rating 4.4/5

Mhb Business - 17/04/2019 AccorHotels certified review

Nice spot

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. Indeed, we are very lucky to be located in the heart of the Central Business District with its ravishing skyscrapers, yet we are only a few minutes walk away from many iconic attractions. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

No reservation record when check in

Customer review rating 4.4/5

Youngho Business - 16/04/2019 AccorHotels certified review

I reserved the hotel through the corporate travel agency (BCD), but there was no reservation record at the hotel when I checked in, so I had to find from email and provide my reservation detail to the reception.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. It is always a pleasure to receive feedback from our valued loyalty members. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have also noted about your concern on the noise from Lau Pa Sat, and would be able to arrange for a room away from Lau Pa Sat should we be given the chance to host you again for another stay. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Neither the accommodation not the service is to a 5 star standard.

Customer review rating 4.4/5

William F. Couples - 16/04/2019 AccorHotels certified review

The overall experience at this property is bordering on a 3 star standard or low end 4 star. From the check in experience who didn't want to upgrade me even though I am a Platinum level Fairmont member to the server at the pool who told me I had to call downstairs if I wanted to order another drink, I was very unimpressed.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that your feedback is taken seriously and has been shared with the relevant departments to resolve and prevent any future occurrence. Once again, thank you for your feedback and for sharing your experience, which will definitely help us to improve. We hope you will allow us the opportunity to welcome you back and better serve you in the near future. Sincerely, Rushdee Hosany General Manager

Amazing hosts and breakfast

Customer review rating 4.4/5

Sam Business - 16/04/2019 AccorHotels certified review

All was excellent, except breakfast service staff were very slack

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I am sorry that the breakfast experience fell short of your expectation. Please rest assured that we have addressed this issue to the appropriate department in hope to resolve and prevent future occurrence. Thank you again for sharing your experience. We hope you will allow us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Very Enjoyable stay

Customer review rating 4.4/5

Janelle Business - 16/04/2019 AccorHotels certified review

I felt very welcome from the moment I arrived and nothing was too much trouble for any of the staff. The rooms are well appointed and I loved the inclusive minibar!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. I truly appreciate your compliments for our SO/ ambassadors, who strive to provide each guest with a unique and memorable experience. It’s a boost for us every time we hear positive reviews such as this. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another stay. SO/ Sincerely, Rushdee Hosany General Manager

Nice in every way

Customer review rating 4.4/5

Dan M. Business - 16/04/2019 AccorHotels certified review

Great rooms, excellent breakfast, lovely rooftop bar and pool and friendly staff

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. I'm glad that you have enjoyed your stay with us. It's nice to hear that you have had a moment to experience our tropical rooftop pool and bar, 1927. Thank you again for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Happy

Customer review rating 4.4/5

C. Business - 15/04/2019 AccorHotels certified review

Very convenient, pleasant. Friendly staff, good food. Perfect for a business trip

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. Indeed, we are very lucky to be situated in such a central location with many attractions within walking distance and I am glad that you have enjoyed your overall stay with us. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Exceeded expectations!

Customer review rating 4.4/5

Constance L. Families - 15/04/2019 AccorHotels certified review

My son and I enjoyed an amazing stay at So Sofitel Singapore. We were delighted to receive an upgrade. Attention to detail and customer service were exemplary. We did not eat at the restaurant, and this cannot comment on food quality.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! It is always a pleasure to hear from our valued loyalty members who have taken the time to compliment our efforts. I am thankful for your kind appreciation. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. We have also noted on your comment on our Concierge and have addressed it to the Head of Department to prevent future occurrence. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO/ Magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Exceptional, welcoming, competent, luxury

Customer review rating 4.4/5

Peter B. Business - 15/04/2019 AccorHotels certified review

Comfortable, exceptional experience, felt welcomed by all staff at all levels including Xperience restaurant, concierge, reception, housekeeping. Magnificent rooms. luxury at an affordable, fair price. even though this is business trip, I will return with my wife and family when we come to Singapore on vacation from Sydney Australia.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to hear positive feedback from our valued loyalty members. Thank you SO/ much for acknowledging the quality of our services and heartiness of our team members from various departments. I am delighted with your mention of our rooms; which is influenced by a blend of 20th Century France and local Singaporean cultures. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services. Once again, thank you again for sharing your experience. We look forward to welcoming you back for another SO/ Magnifique stay with us. SO/ Sincerely, Rushdee Hosany General Manager

Singapore Business and pleasure

Customer review rating 4.4/5

Mark S. Business - 15/04/2019 AccorHotels certified review

Very pleasant stay in a boutique style hotel. We did find the standard room inadequate with two large suitcase and accordingly upgraded to larger room to allow more room to access cases. Breakfast was great each morning however Barista coffee took too long an every occasion. The very friendly concierge staff were a highlight.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive feedback from our valued loyalty members. I agree that our rooms are not biggest, however, our room sizes start from 24 square meters for SO/ Cosy room to 92 square meters for SO/ VIP room. Our size is limited as we are a boutique hotel in a heritage building. I am pleased to hear that you enjoyed your breakfast every morning at Xperience Restaurant. SO/ Sofitel breakfast buffet reflects the simple philosophy that the first meal of the day has a paramount effect on the rest of it. I am sorry to hear that the waiting time of your coffee did not meet your expectation. Rest assured that this will be addressed to the appropriate department to prevent future occurrence. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another stay. SO/ Sincerely, Rushdee Hosany General Manager
Customer review rating 4.4/5

Allan Couples - 15/04/2019 AccorHotels certified review

Good location, near to MRT, one stop to Chinatown and easy to other destinations as well. The staff are very welcoming, always welling to help and the Urban room with twin beds is OK but the bed is very comfortable . The Lau Pa Sat hawker centre is just across the street & in the evenings, a small section of this street, adjacent to the hawker centre is closed off, out comes the tables & chairs (on the closed road itself) & the satay stalls are open for business. Great stay.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. We are indeed very lucky to be situated in such a central location with many attractions within walking distance. I am delighted to hear that you have enjoyed the Lau Pa Sat Food Festival Market which is located just behind us during the night time - it truly is an admirable experience. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Very warm, accomodating and comfortable stay

Customer review rating 4.4/5

Anthea Business - 15/04/2019 AccorHotels certified review

Free Minibar was a nice touch, also the rooms were clean and bed was comfortable. The amenities were useful and the rooftop bar and restaurant are fantastic quality!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is a pleasure to receive positive feedback from our valued loyalty members. I am glad that you had a moment to visit our tropical rooftop pool and bar, 1927 and also our restaurant, Xperience. I am also delighted that you liked the room and minibar. It’s always a boost for us every time we hear positive reviews such as this. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

What an amazing, modern, boutique hotel.

Customer review rating 4.4/5

Lee L. Business - 15/04/2019 AccorHotels certified review

Upon arrival I was quickly checked-in and presented with my door key. The room was spacious, modern, hi-tech and very comfortable. I would highly recommend this hotel with their friendly staff.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued loyalty members. I am delighted with your mention of our hi-tech rooms, as our rooms are equipped with cutting-edge Apple-based technology in which all the electronic devices can be controlled with the IPad Mini. This feedback is certainly a boost for us to continuously strive to improve the quality of our services. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another SO magnifique stay. SO/ Sincerely, Rushdee Hosany General Manager

Good food but bad service

Customer review rating 4.4/5

D. Business - 15/04/2019 AccorHotels certified review

The Xperience forgot to return $30 from the pre-pay deposit on the day that we ate at the hotel. Then I sent out 2 emails to the hotel to ask them to clarify about the issue and after two hours later, still no reply. I had to go down to the hotel to ask them in person. The hotel was very careless and unprofessional. But the food we ate was good.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. However, I am glad that you have enjoyed the food. Once again, thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Great stay and service, let down by the cleanliness.

Customer review rating 4.4/5

Sam Business - 14/04/2019 AccorHotels certified review

Had a great stay and really appreciated the attentive service. I did notice under the bed was very dusty and my bathrobe had makeup stains on it.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive feedback from our valued loyalty members. I am glad that our SO/ Ambassadors did not fail to meet your expectations on their service. However, I'm sorry to hear that there are dust under the bed, and make up stains on the bathrobe. Rest assured that this has been communicated to our Housekeeping department to prevent future occurrence. Once again, thank you for sharing your experience which will definitely help us to improve. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Staffs are helpful with lots of smile unlike other hotels. Room is Ok and good for value.

Customer review rating 4.4/5

Pichai Business - 14/04/2019 AccorHotels certified review

Overall satisfied.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued guests. I am glad to hear that our SO/ Ambassadors have been helpful and smiley throughout your stay. I am sure that your feedback is an encouragement for us to continuously strive to improve the quality of our services. Once again, thank you again for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Beautiful Boutique hotel

TripAdvisor rating 4.5/5

Maps44133257224 Solo travel - 14/04/2019 TripAdvisor review

Excellent room , beautiful decoration, very spacious and friendly staff. The location is also great . Numerous restaurant around very close to the hotel. The swimming pool on roof top is small but very pleasant.

Dear Maps44133257224, Greetings from SO/ Sofitel Singapore. Thank you for taking the time to share your recent experience at the hotel. We very much appreciate your kind words. It is always a pleasure to receive positive feedback from our valued guests. It is great that you liked the design of our hotels décor; which is influenced by a blend of 20th Century France and local Singaporean cultures. We are indeed very lucky to be situated in such a central location with many attractions within walking distance, and it is wonderful to hear you had an opportunity to explore the local area. We also appreciate you sharing your concerns regarding the size of our roof top area, and hope this did not deter from your ability to enjoy this space. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future for another stay. SO/ Sincerely, Rushdee Hosany General Manager
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