SO/ Sofitel Singapore Hotel 5 stars

TripAdvisor rating 4.5/5 2,459 reviews
SO/ Sofitel Singapore
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+ 21 Services
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Room 1

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Hotel extras

  • Located in the heart of the city's Central Business District

  • Design: Sophisticated blend of French elegance and modern Singaporean chic

  • Food & Beverage: An epicurean haven with a Modern European restaurant and rooftop pool bar

  • Chic blend of culture and cuisine, art and architecture

  • 134 exquisitely designed rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

SO/ Sofitel Singapore

35 Robinson Road
068876
singapore
singapore

Tel: +6567016800

Fax: (+65)68228375

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 97 :   MARINA TERRACE MARINA BAY SANDS

  • MRT - DOWNTOWN :   Downtown Line DOWNTOWN

  • MRT - RAFFLES PLACE :   EW Line/ NS Line EW14 / NS26 RAFFLES PLACE

  • MRT - TELOK AYER :   Downtown Line DT18 - TELOK AYER

  • By plane

    CHANGI AIRPORT At 20km / 12.43 miles

GPS :1.280177, 103.849891

Our accommodations

SO COSY, 1 King Size Bed, Complimentary WiFi

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Mini Bar

SO URBAN, 1 King Size Bed, Bathtub

  • Max. number of persons: 2
  • Area: From 40
  • Wireless internet in your room
  • Mini Bar

SO STUDIO, 1 Queen Size Bed, Private Bar

  • Max. number of persons: 2
  • Area: From 55
  • Wireless internet in your room
  • Mini Bar

SO LOFTY, 1 King Size Bed, Balcony

  • Max. number of persons: 3
  • Area: From 85
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Mini Bar

SO VIP, 1 King Size Bed, Dining Area

  • Max. number of persons: 3
  • Area: From 92
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

XPERIENCE RESTAURANT

Type of cuisine: International

Culinary Designer Simone Fraternali presents Modern European dishes with an Italian flare, skillfully prepared before you in an open plan kitchen. The experience is amplified by the magnificent Molteni oven that sits center stage.

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1927

Photo non contractuelle / Strictly non binding

Perched atop the exquisitely restored and iconic heritage building, embark on a gastronomical journey with the bar's innovative selection of artisanal equatorial cocktails, delicately paired with tantalizing sharing platters of modern tapas and bar bites.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Sofitel Singapore

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

9,831 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,459 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Continues to excel

Customer review rating 4.4/5

Kevin K. Couples - 09/10/2019 AccorHotels review

Just a complete and satisfying experience. Staff are fantastic, a credit to the hotel and to the brand, the quality remains in all aspects of service and rooms facilities, and - not having been at the hotel since late 2017 - the refreshed bar is brilliant, with bar staff who know their stuff but who actually seem to enjoy interacting with guests. All round brilliant!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Staff were fantastic! Rooms were beautiful with fantastic amenities

Customer review rating 4.4/5

Caitlin T. Couples - 09/10/2019 AccorHotels review

We were only in Singapore for a short period of time but loved every moment of it at your property! would gladly come back again.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager

Super Chic SO Sofitel Singapore

Customer review rating 4.4/5

Robert W. Business - 09/10/2019 AccorHotels review

Delightful stay with super room, wonderful staff and great facilities. Everyone was extremely helpful throughout my visit. The bathroom was superb and the bed was a delight to sleep on.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager

Small Room and No View

Customer review rating 4.4/5

Hermann L. Solo - 08/10/2019 AccorHotels review

The room is so cozy but so small. It’s about the size of Ibis Hotel. I addition, the room has window but no view. The view is completely blocked by building facade.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I agree that our rooms are not biggest, however, our room sizes start from 24 square meters for SO/ Cosy room to 92 square meters for SO/ VIP room. While we strive to allocate rooms to the best of our capability towards meeting our guests' expectations, we seek your kind understanding that as we are a boutique hotel housed within a heritage building in a business district, hence the views of the vicinity are restricted. While we do understand your frustration, we thank you for your kind understanding in this matter. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. I do hope that this experience does not keep you from staying with us again and that we get an opportunity to welcome you back and provide you with a much better stay experience in the future. Rushdee Hosany General Manager

Loved it!

Customer review rating 4.4/5

Jane C. Business - 08/10/2019 AccorHotels review

I was a little fed up with anodyne "Corporate Hotels" and deliberately looked for something different and was delighted to come across So Sofitel but was a little concerned as to whether it was going to be all design and no functionality or too hip/trendy to be friendly. However, I needn't have worried because as soon as we arrived the friendliness of the staff soon made it apparent that this was going to be a good stay. We particularly enjoyed the quality of food in Xperience Restaurant. We enjoyed everything but I do have a couple of suggestions for you to think about 1) the lights in the bathrooms are so poor that it's difficult to apply makeup or for men to wet-shave 2) the back of our headboard smelled slightly dusty so I suspect the bed needed moving and vacuuming behind 3) the lovely parquet floor in our room is being ruined when the cleaning staff move the chaise-longue and other furniture ... this could simply be averted by fixing felt pads on the feet of the furniture 4) I have already discussed your excellent Chef Simone Fraternali, the fact foods on the breakfast buffet do not identify the contents in terms of allergens. Both my husband and I are coeliac and therefore not able to eat anything containing gluten - so we either have to make educated guesses or keep asking the staff (who are often really not aware of allergens and their impact). Our condition is not anaphylactic, but you will be aware of the many other allergens that can be life-threatening so my suggestion is that the menu and labels on the buffet have allergens listed. You will probably have seen this recent incident that occurred through a lack of effective information - https://www.theguardian.com/society/2018/sep/24/father-of-girl-who-died-of-allergy-on-plane-blames-pret-a-manger.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! However, please accept my utmost apologies for the service shortfalls you experienced during your stay. I appreciate your bringing this to our attention and therefore giving us an opportunity to improve. Please rest assured that your feedback is valuable to us and we are taking the appropriate measures to rectify this moving forward to prevent future occurrence. Once again, thank you and we look forward to welcoming you back at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Super amazing experience

Customer review rating 4.4/5

Hope Couples - 08/10/2019 AccorHotels review

I chose this hotel as a surprise to my boyfriend who is celebrating his birthday on the weekend. What even surprised us was, the hotel made a simple decoration and upgraded our room. The So VIP was really huge and beautiful. We were so shocked and overwhelmed by this nice gesture from them. When we walked in the room, my boyfriend was really overwhelmed and touched by everything that was prepared for him. We have stayed multiple hotels for staycation and by far, So Sofitel is the best. Thank you So Sofitel for making our weekend in one of the most memorable ones. The staff was extremely helpful and friendly. The location is great and if anyone ever asks where to stay, I would definitely recommend this hotel.

Dear Valued Guest, Thank you for your review and for choosing SO/ Sofitel Singapore for your stay! I am glad to hear that our SO/ Ambassadors have made special effort in celebrating your boyfriend's birthday and made it one of the most memorable ones – We are doing our best to ensure a most enjoyable stay for our guests. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Friendly staff

Customer review rating 4.4/5

Yonathan B. Couples - 08/10/2019 AccorHotels review

I really enjoy to stay in this hotel, coz i give note to them. They give the best hotel can do, and i surprisedly and very happy

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Fine

Customer review rating 4.4/5

Michelle S. Couples - 07/10/2019 AccorHotels review

It was ok, we were expecting newer stuff, like the bathrobes had holes and the pillows weren't very clean

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the SO/ Sofitel Singapore. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Sofitel, we strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. Please rest assured that I will share your feedback with appropriate Head of Department and ensure proper actions will be taken. Once again, thank you for sharing your experience. We hope you will allow us the opportunity to welcome you back in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Pleasant

Customer review rating 4.4/5

N Business - 07/10/2019 AccorHotels review

Rooms are minimal but comfortable. Liked the pool. Overall decor is fake French chic which personally is not my taste

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. I appreciate you expressing your concerns regarding our hotels decor and design which is influenced by 19th century French grandeur with a local Singaporean touch. I understand this style may not be for everyone, and recognise that each SO/ Sofitel is very unique. Once again, thank you for sharing your experience. We hope to welcome you back to SO/ Sofitel Singapore soon. SO/ Kind Regards, Rushdee Hosany General Manager

Memorable stay at wonderful home like hotel

Customer review rating 4.4/5

Amit K. Business - 07/10/2019 AccorHotels review

Great location, superb place served with great hospitality felt like home. Thanks to staff , I would always prefer to be with you guys whenever visit Singapore! Love you guys.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued guests. I’m truly pleased to hear that you liked our guestrooms. Our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. Each room is created to arouse feelings of curiosity, comfort and a sense of belonging - a home away from home. I truly appreciate your kind words about our Ambassadors. It’s a boost for us every time we hear positive reviews such as this. I will share with all the team members you mentioned how pleased you were with their service. Once again thank you, and we look forward to seeing you soon in SO/ Sofitel Singapore! SO/ Kind Regards, Rushdee Hosany General Manager

Exceptional Hotel! Great Staff!

Customer review rating 4.4/5

Peter Couples - 07/10/2019 AccorHotels review

Wonderful stay at a true five star hotel. Many thanks to Ismail and his concierge team for making our stay so memorable!

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. Would you be travelling to Singapore soon, please don’t hesitate to get in touch. We will be SO/ happy to host you again at SO/ Sofitel Singapore! SO/ Kind Regards, Rushdee Hosany General Manager
Customer review rating 4.4/5

Anonymous Business - 06/10/2019 AccorHotels review

Room lighting is dark which makes it difficult to apply make up.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued loyalty members / guests. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our Executive Assistant, Stephanie, had tried to connect with you as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence. Do also reach out to us for any further concerns that you would like to highlight and we will be happy to correct the shortfalls. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Unique experience

Customer review rating 4.4/5

Andre Families - 06/10/2019 AccorHotels review

It was really great experience because the decoration, service and amenities is satisfying. Thanks

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager
Customer review rating 4.4/5

Giuseppe F. Couples - 05/10/2019 AccorHotels review

Our stay was excellent How ever the room can do with a few extra things such as more lighting in bathroom for ladies to there make up also there are no power points to plug in hair straightener ect

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. We appreciate you sharing your concerns and hope this did not deter from your ability to enjoy your stay. Please rest assured that I have addressed these to the appropriate department to resolve and prevent future occurrence. Once again, thank you for sharing your experience, I hope to welcome you back to SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Awesome experience. Unique

Customer review rating 4.4/5

Andrew B. Couples - 02/10/2019 AccorHotels review

Ben the concierge was extremely accommodating and helpful during our stay. Wish we could have stayed here longer.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassador, Ben, who strives to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager

Great experience with excellent service from efficient and friendly staff

Customer review rating 4.4/5

John A. A. L. Couples - 02/10/2019 AccorHotels review

My wife and I thoroughly enjoyed our stay at SO SOFITEL. All staff were friendly and helpful. The room was made up and cleaned quickly every day. The restaurant was excellent. We particularly appreciated the positive and pro-active attitude of all staff. Some staff who come to mind are Simone, Belina, Jasmine, Ben, Ismail and Raj. We were made to feel at home and treated with great friendliness and respect. This is the best team of people we have experienced in a lifetime of travel. Keep up the good work everyone. John and Athena L.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I’m sure our entire team enjoyed catering to your needs as much as you had a wonderful stay. We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager

Worth staying

Customer review rating 4.4/5

C. Solo - 02/10/2019 AccorHotels review

quite a boutique hotel with unique design.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. We are delighted that you noticed our chic and modern decor by Karl Lagerfeld and our room features indeed combine French 19th century decadence with local Singaporean touches and comforts. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! We trust you had a pleasant journey back home and if your experience at “SO” is still a fantastic memory, not yet to forget, please spread the words on TripAdvisor.com SO/ Kind Regards, Rushdee Hosany General Manager

Excellent service by all the staff

Customer review rating 4.4/5

Derek M. Couples - 02/10/2019 AccorHotels review

From arrival to departure everything was excellent

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou Portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I’m also pleased to hear that our SO/ Ambassadors made your stay enjoyable. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager

Extraordinary So Sofitel

Customer review rating 4.4/5

Dj P. Families - 02/10/2019 AccorHotels review

I stayed with my sister who was in town for a short holiday. The room has an extraordinary vibe compared to other Sofitel properties which was very interesting. Impeccable overall interior not to mention the chillaxing scenery at the rooftop with a quaint swimming pool amidst the CBD skyline. My sister experienced receiving an unexpected note from of one of your wait staff during her breakfast on September 28th( cannot confirm whether its from your team or from another guest but the note was delivered to her by your wait staff presented with a fruit platter) where it says " Hi! Hope you enjoyed your stay. Want to hangout? left a number 92… from a certain Alex." We never brought this up to the reception as I don't want to ruin our holiday mood but I just realized that this action seems to be not of what I'm expecting from a premier brand such as Sofitel. If validated, I wish there could be more training on proper treatment for guests. I think I still have the photo of the note. but anyways we had a great stay and I'm giving your well deserve review despite of this incident.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your recent experience at the hotel. It is always a pleasure to receive feedback from our valued loyalty members. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. Please accept my utmost apologies for the lack in professionalism of our staff. This is certainly not up to our usual standards. We have taken your feedback seriously and I have looked into this to ensure that proper actions will be taken. I understand that our Director of Front Office, Rizza, had connected with you as we are deeply committed to regaining your trust at SO/ Sofitel Singapore. Please do reach out to us for any further concerns that you would like to highlight and we will be happy to correct the shortfalls. Once again, we appreciate you sharing your experience and we do hope that you will give us the opportunity to better serve you in the near future. SO/ Sincerely, Rushdee Hosany General Manager

Loved our stay

Customer review rating 4.4/5

Katrina Families - 02/10/2019 AccorHotels review

Beautiful hotel, luxurious rooms, happy helpful staff.

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! I would like to thank you for the favorable review you have shared on our TrustYou portal about your recent stay at SO/ Sofitel Singapore. It is gratifying for the whole team to hear you’ve enjoyed the hotel’s overall atmosphere and exclusive touches of being boutique hotel. SO/ Sofitel Singapore is all about unique design, outstanding services, in-room technologies, gastronomic delights and exclusive boutique experiences! I truly appreciate your kind words about our Ambassadors. It’s a boost for us every time we hear positive reviews such as this. We look forward to welcoming you again at SO/ Sofitel Singapore in the near future. SO/ Kind Regards, Rushdee Hosany General Manager
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