Novotel Almaty City Center Hotel 4 stars

Customer review rating 4.6/5 508 reviews
Novotel Almaty City Center
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+ 25 Services
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Room 1

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Hotel extras

  • Convenient location in the business and cultural center of Almaty city.

  • 7 modern meeting rooms with high technology equipment, free WiFi in all territory of hotel.

  • Expatriate Chef with International Experience

  • Large indoor swimming pool

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • ALMATYPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
Information message

The Novotel Almaty City Center hotel is located in the business and cultural center of the city within walking distance from the main sightseeing places and business centers. There is a restaurant, lobby bar, 7 conference rooms and spa.

Hotel location

Novotel Almaty City Center

Dostyk Avenue 104 A
A25D5Y3
almaty
kazakhstan

Tel: +77273553838

Fax: (+7)7273553939

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 65 :   BAYANAUL MAGNUM REPUBLIC PALACE

  • Metro :   1 Abai

  • By plane

    ALMATY At 18km / 11.18 miles

  • By plane

    ALMATY At 18km / 11.18 miles - Shuttle paying

  • By plane

    ALMATY At 18km / 11.18 miles

  • By train

    ABAI At 1.2km / 0.75 miles

  • By train

    ALMATY 2 At 5km / 3.11 miles

GPS :43.242166, 76.958027

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard Room with 1 Queen-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 25
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Junior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 50
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Suite with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 75
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

Le RestO

Type of cuisine: International

Our restaurant offers various dishes of International and local cuisines with a French taste. It is a very cosy place with a nice atmosphere. The summer terrace welcomes you for a light business lunch or a delicious cocktail drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Photo non contractuelle / Strictly non binding

A wide range of alcoholic and non alcoholic drinks is served in our stylish decorated Lobby bar. Light snacks and salads menu is available for any taste.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 210

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Novotel Almaty City Center

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

508 reviews

It was fantastic experience:)

Customer review rating 4.6/5

Y. R. Business - 11/09/2019 AccorHotels review

Novotel Almaty was convenient in every parts : the location, facility, etc. The employees were all kind and trained. The just one thing that I was quite annoyed.. was noise from the rehearsal night of certain festival thing. That was not your fault, though It would be much better if I was informed about it earlier. Anyway thanks for everything and I would like to recommend Novotel Almaty to my coworkers.

Thank you so much for choosing us for your stay! Your fantastic comments are highly appreciated. I will definitely forward your encouraging words to the Novotel Team. We sincerely hope that when you return to Almaty we will have the honor of welcoming you back to the Novotel Almaty City Center. With warm regards, Sabina Taipova Guest Experience Manager

Very comfortable stay.

Customer review rating 4.6/5

Manpreet Couples - 09/09/2019 AccorHotels review

It was a very pleasant experience. A comfortable stay, good service and good food. The location of the hotel is the best feature......fully satisfied.

Thank you so much for this fantastic review, I am flattered to read such words of appreciation! We are happy that your stay at the Novotel Almaty City Center resulted in a pleasant experience. We sincerely hope that when you return to Almaty we will have the honor of welcoming you back to the Novotel Almaty City Center. Kind regards, Sabina Taipova Guest Experience Manager

good business stay in the city center.

Customer review rating 4.6/5

Artur Business - 09/09/2019 AccorHotels review

new hotel close to Kok Tobe funicular line. spacy room, tasty breakfast. Staff speak English without any problem. gym and swimming pool at the place.

I thank you for taking the time to share your positive feedback regarding your recent stay with us. It such a pleasure to read that you had a great time with us and we truly hope that your next visit of our hotel in the not very distant future! With kind regards, Sabina Taipova Guest Experience Manager

Very clean and comfortable

Customer review rating 4.6/5

Anonymous Couples - 08/09/2019 AccorHotels review

We enjoyed our stay very much - service was great and hotel was clean.

Many thanks for your very kind and generous review regarding your recent stay with us. I am happy to know you enjoyed your stay as well as the quality of provided services and the cleanliness in our hotel. It was a great privilege to have you staying with us! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With my best regards, Sabina Taipova Guest Experience Manager

Great stay

Customer review rating 4.6/5

Dmitry N. Business - 08/09/2019 AccorHotels review

Nice and new hotel

I thank you for taking the time to share your feedback regarding your recent stay with us. We are happy to know that your stay at the Novotel Almaty City Center resulted in a great experience. We would be thrilled to have the chance of welcoming you back in the near future. With warm regards, Sabina Taipova Guest Experience Manager

Excellent Stay

Customer review rating 4.6/5

Ekta M. Couples - 02/09/2019 AccorHotels review

Excellent Location, Great Breakfast, Warm Staff. Value for money, need I say more?

We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. I was really glad to read that you have enjoyed our hotel as well as our unmatched central location, tasty buffet breakfast and the service of staff. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabina Tapova Guest Experience Manager

BUSINESS TRIP ALMATY

Customer review rating 4.6/5

Miriam V. Business - 02/09/2019 AccorHotels review

Everything great, just one day the room service didn't leave me water, I informed reception and the next day the room service was excellent.

Let me thank you for taking the time to share your opinion regarding your recent stay with us. Your opinion is really important for us, as we strive to provide with the great level of service to each guest. Thank you again for sharing your experience, and we hope your next visit will bring you only positive emotions. With warm regards, Sabina Taipova Guest Experience Manager

Clean room with good breakfast spread

Customer review rating 4.6/5

Dr.rashid Business - 30/08/2019 AccorHotels review

I have stayed at Novotel Almaty on 3 occasions in the past. Unfortunately this trip I encountered poor service from your housekeeping and front desk staff. I called Housekeeping to collect my laundry twice but no one came in the morning to collect my bag. When I went down for breakfast, I told the Front Desk to send someone to collect. I left for my business meetings and found out that my laundry bag was only collected when housekeeping staff cleaned my room in the afternoon. This resulted in a delay in the return of my business shirts which I needed for my meetings.

I am very glad that you took the time to share your impressions regarding your stay with us. First of all, please let me express my sincerest apologize for the inconveniences you faced during your stay. We will take all the necessary measures in order to improve the quality of service provided. We will be glad to see you again and we hope that each subsequent visit to the Novotel Almaty City Center will bring you only positive emotions. On your next visit, please do not hesitate to contact me personally. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. With my best regards, Sabina Taipova Guest Experience Manager

Worst service

Customer review rating 4.6/5

M. M. K. Families - 28/08/2019 AccorHotels review

Incompetent front desk. I have booked my stay on membership rate and made 100% prepayment. Zhantuar (front desk) said I haven’t paid and required immediate payment, although booking confirmation through Accor website showed 0 tenge pending. Kamila Baiuzak (senior front desk clerk) said they will complete investigation (likely internal system malfunction) and promised to get back to me the next day but hasn’t done so. Had to call every single time to get slippers, instant coffee or even a glass, as none of these were provided. I was a part of the group and my family members experienced similar problems.

First, let me thank you for the time taken to share your opinion regarding your stay with us. I have read with regret that our team have failed so much your expectations on all the levels of your journey. Please accept my sincere apologizes for the experience you and your team had with us. Obviously I can confirm that during the certain period globally we have faced the problems with our reservation system it is why your pre-payment was not communicated to us, but of course it shouldn’t be taken as an excuse as our guests should not suffered of it. What has disappointed me the most that’s the attitude you have experienced with our Front Desk team, this is not at all how the receptionists have been instructed and trained to treat our guests and absolutely not part of our standards. I cannot find any excuse why they let you feel so bad with the response they have provided, I am truly sorry to have let you down on that occasion. We already had a meeting with the team and will make sure that such an incident will not happen again. Let me please bring you my apologize once again. I sincerely hope that you can give us one more chance and looking forward to have the pleasure to show you that we may be much better hosts. With my best regards, Denis Le Nohaic General Manager

Everything was perfect

Customer review rating 4.6/5

Iryna Business - 28/08/2019 AccorHotels review

The stuff was very helpful and client friendly, always eager to help. The room was always clean. The breakfast is delicious

It is such an honor to see how satisfied you were with our services, tasty buffet breakfast and cleanliness in room. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We are happy that your stay at the Novotel Almaty City Center resulted in a perfect experience and we're looking forward to welcoming you back again. With warm regards, Sabina Taipova Guest Experience Manager

Great!!!

Customer review rating 4.6/5

Е. Business - 27/08/2019 AccorHotels review

Top hotel!The best operations manager you may have!

I would like to first and foremost thank you for taking the time to provide us with your feedback regarding your stay with us. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. I will definitely forward your kind words to our Operation Manager. We look forward to welcoming you in the near future. With warm regards, Sabina Taipova Guest Experience Manager

Couldn't check in at 8pm!

Customer review rating 4.6/5

Rachel N. Friends - 27/08/2019 AccorHotels review

We arrived at 8pm and the receptionist told us our rooms were not ready. He didn't really apologize and just acted like that was normal but we were very surprised that our rooms were not available at this time. Our stay would have been much better if this had not happened.

Thank you for taking the time to tell us about your experience at the Novotel Almaty City Center. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. The inconvenience you faced has been caused by the high occupancy of our hotel. I am truly sorry that we did not provide you with room on time. We strive to provide a superior service experience for every guest, therefore your feedback is very important for us. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. I will be more than happy to erase this bad image you have from your last stay with us, which does not reflect our usual standards of service. With kind regards, Sabina Taipova Guest Experience Manager

It is a wonderful place to stay

Customer review rating 4.6/5

Elman G. Business - 26/08/2019 AccorHotels review

Hotel is located very close to center, just beside there are a Starbucks and teleferic station. Hotel opened a few months ago and looks very clean, comfortable and modern. Lobby is useful for business meetings and having some snacks at the bar. Staff was really nice and helpful. I used early check in opportunity for a half daily cost due to my early morning flight. Just the cost of the taxi arranged by the reception is double(6000 tenge) in compare with those who stays at the airport(3000 tenge), but this happens all over the world.)))

We highly appreciate your review regarding your stay at the Novotel Almaty City Center. We are happy to know you enjoyed your stay in general. Your opinion is important and useful for us. Thank you for highlighting the difference between the price for the taxi. Our hotel cooperate with the taxi company in order to ensure the convenience and safety of our guests. We hope for your understanding and support us in this matter. We are always glad to see you among our guest! With warm regards, Sabina Taipova Guest Experience Manager

We had a lovely time

Customer review rating 4.6/5

Nagima Families - 26/08/2019 AccorHotels review

We enjoyed our time at Novotel. Reception and check on was more friendly and hospitable than last time.

Dear Nagima W., Let me thank you for your review regarding your stay at the Novotel Almaty City Center. I am very glad to know you enjoyed your stay with us. We are very much looking forward to welcoming you back again! With warmest regards, Sabina Taipova Guest Experience Manager

Exceeding the expectations

Customer review rating 4.6/5

Mikhail Business - 26/08/2019 AccorHotels review

Brand new hotel located in the center of the city. As usual in any other Novotel, bed was comfortable, room was clean and soundproof, bathroom was good and there was everything I need. On top to this, I'd note really good breakfast - there was a great choice of meals capable to match any preference from any traveler. Gym and pool are worth to visit also. There is free underground parking for the guests. And last but not least, hotel staff is friendly and helpful. Definitely I'll stay here next time I visit Almaty.

Dear Milhail D., Thank you very much for choosing us for your stay! All your praising comments are highly appreciated. I am so proud that you were satisfied with your stay, especially with the assortment on breakfast. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. It would be our pleasure to welcome you back to Novotel Almaty City Center. With my best regards, Sabina Taipova Guest Experience Manager

Super Manager in your Hotel

Customer review rating 4.6/5

Michael L. Couples - 24/08/2019 AccorHotels review

The hotel has outstanding Service Very clean and a Manager who is living for His Job and customer Service. Special thanks to Yerkebulan Front Office Manager. This Personen should be General Manager and upgraded

Dear Michael L., We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. All your kind words are very much appreciated. I will definitely forward your praising words to the whole Novotel team, especially to our Front Office Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warmest regards, Sabina Taipova Guest Experience Manager

Perfect hotel, the one we were waiting for a long time in Almaty

Customer review rating 4.6/5

Aziz Business - 21/08/2019 AccorHotels review

Everything was perfect

Dear Aziz , We very much appreciate your comments regarding your stay at the Novotel Almaty City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yevgeniy Shrainer Operations Manager

Hotel very up to date

Customer review rating 4.6/5

Anthony F. Business - 16/08/2019 AccorHotels review

In the short time I stayed in hotel very good.

Dear Mr. Anthony F., Let me thank you for taking the time to share your feedback regarding your recent stay with us. Thank you also for giving us such a perfect rating. It was a great privilege to have you staying with us and we truly hope that you will visit us again in the not very distant future! With best regards, Altyn Bektassova Assistant Front Office Manager

Very good Hotel

Customer review rating 4.6/5

Syndar Couples - 16/08/2019 AccorHotels review

Very comfortable area, nice personnel, very cozy room. Thanks!

Dear Ms. Syndar T., Thank you very much for your kind review regarding your recent stay with us. I am really glad to read that you have enjoyed our hotel as well as our unmatched central location, service of staff and comfortable rooms. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager

Great Location, friendly stuff, clean and cozy

Customer review rating 4.6/5

Z.m. Families - 14/08/2019 AccorHotels review

Novotel Almaty has an amazing location you can easily reach any part of the city. The place I located next to a Concert hall and have a cable car which takes you straight to the Mount and park Kok Tobe. You can have an evening walk around the Concert hall park and a small river which flows right after it. The staff is extremely polite, they are trying to anticipate all your need. Hotel areas have a cozy atmosphere and nice ambience. Novotel exceeds expectation about what Novotel should be like!! thanks to all staff and especially front desk folks for pleasant stay.

Dear Mr. Zamanbek M., Thank you very much for your kind review regarding your recent stay with us. I am really glad to read that you have enjoyed our hotel as well as our unmatched central location, service of staff. We would be thrilled to have the chance of welcoming you back to Novotel Almaty City Center in the near future. Kind regards, Altyn Bektassova Assistant Front Office Manager
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