Hotel - Mercure Hotel Kaiserhof Frankfurt City Center
Mercure Hotel Mercure Hotel

Mercure Hotel Kaiserhof Frankfurt City Center

3.5/5 1,351 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 159.00 EUR Non member rate
From 151.05 EUR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking  (Nearby)
    • Public outdoor parking
    • Public indoor parking
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange


  • Breakfast
  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00 - 23:00
    • Opening hours : Week-end 12:00 - 22:00

Business services

  • 8 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites.All of our 106 rooms are equipped with air conditioning, TV, mini-bar, safe and WIFI. One child aged up to 12 years can stay in their parents' room free of charge. Crib available on request.

  • 106 rooms
  • 106 non-smoking rooms
  • 2 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Telephone
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 85 reviews

Our guest reviews for Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 1,351 reviews
Solo travel - 17/01/2019 TripAdvisor review
« a thoroughly disappointing experience »

For the first time in many years, I must report a negative experience regarding this hotel. I stayed at the Mercure Kaiserhof many times over the year, as a A-club Accor member with both Gold and Platinum status depending on the years and was very satisfied. This time was very different and I left with the decision to never book again at this hotel. The front desk was not welcoming and my request whether I coud check out at 13:00 instead of 12:00 (my flight back to Canada was in late afternoon) was abruptly denied by the front desk manager. Although I arrived past noon I was asked to wait until my room would be ready. Fine. No problem with that, except that I was obviously forgotten and had to remind them that I was still waiting well after 13:00. Had to wait a bit more as the front desk seemed to be quite disorganized. At this point, the front desk manager, Mr Matthias (could not read the rest of his name) came to say that he had upgraded me. I certainly appreciated that but the next morning the same person ignored my "do not disturb sign" and robustly knocked at my door in mid-morning (I was trying to catch some more sleep in view of my transatlantic flight) and, blank point, without apologizing or giving any explanation, asked me : "What is your name?". I was utterly puzzled but complied and he left. This is not the kind of experience I expect from an Accor hotel. No need to add that this Mercure has lost my loyalty for ever. I am too old to cope with this kind of arrogance and lack of manners.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul B, our team feel very bad for the inconveniences you had to deal during your recent stay with us! We would like to offer our sincere apologies for the faults and human errors regarding the house-keeping and our front-desk members. All the mentioned problems are unacceptable and below our standards. Please rest assured that we have already looked into every single point you wrote about to involve improvements immediately. Now we would like to ask you to give us one another chance. We are sure that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards Scott Thaxton Operations Manager Mercure Hotel Kaiserhof Frankfurt City Center

Solo travel - 17/01/2019 TripAdvisor review
« Most convenient place to stay near Hauptbanhof nice... »

Nice staff nice beds clean and not expensive Haha fruits in room cool Thanks.. ;-) no noice from street and easy come and easy checkout just a place to rent restaurants in walking distances and need for bus taxi etc ..

Couples - 15/01/2019 TripAdvisor review
« Good but may be better »

A prime location next to the Main Train Station, very clean but smallish rooms. Staff are very polite, attentive and fast to respond to guest requests. But contrary to my expectations, no bathrobes and slippers were provided. I was somewhat startled when instead of offering welcome drinks to me as a gold member from the hotel, the receptionist told me that I was allowed to take any drinks from the mini-bar. In addition, to my disappointment the mini-bar had only water and a couple of soft drinks. Breakfast is sumptuous with a good choice of fruits and vegetables. A glass of champagne would come nicely with the smoked salmon served at breakfast. I really missed it to make my stay in Frankfurt truly memorable.

John V. Solo - 13/01/2019 AccorHotels certified review
« Clean, comfortable and convenient. »

Generally OK however the following is where I think you might improve: 1. No guest "hotel directory" in the room; 2. The telephone did not work; eventually found out that it was unplugged. 2.1 Being told by the Duty Mgr that it was my job to check that, was rather a surprise! I thought that preparing the room for the next guest was the role of the hotel's housekeeping.

K T. Solo - 06/01/2019 AccorHotels certified review
« Satisfying quick stay »

Had a quick stay there for my transit flight. Great facility and easy access to Frankfurt hauptbahnhof. Staffs were very friendly and helpful. Unfortunately at night the neighborhood is somewhat dodgy with drunks and beggars. It was not like this when I first visited a few years ago. The welcome drink voucher became two free drinks from the room minibar fridge (softdrinks only?). Not a problem as I'd rather go out and enjoy the Bavarian lagers on tap :)

Business - 06/01/2019 TripAdvisor review
« Mercure Hotel Kaiserhof Frankfurt »

Good hotel and nice staff;Good location, nice to dowtown and HBFJust walk 5 min to go downtownVery close to Market, Klein Market and touristics atractions but also very close to financial and business center.

Russell L. Couples - 04/01/2019 AccorHotels certified review
« Short stay in Frankfurt »

MY wife and I had a two days in Frankfurt and were looking to stay fairly central to transport as well as the old city, the Mercure certainly fits that scope. The staff are very friendly and helpful, the hotel is very modern and well kept, rooms have everything but are quite small. The hotel for filled all our expectations and allowed us to gain the experiece we were looking for in Frankfurt

Jeffrey Friends - 30/12/2018 AccorHotels certified review
« Only the breakfast is amazing! »

Check-in: staff were not friendly - no welcome drink, no explanation about the internet, where & when the breakfast was, nothing... I'm a gold member but I was dropped in a tiny one bedroom ( room 606 ) which is a very depressing room, a shower cabine where you can hardly move, etc. No room upgrade was given, eventho the hotel wasn't fully booked I think. When entering my room they were still fixing the curtains. I can only recommend the hotel for it's very delicious & wide breakfast & good location.

Couples - 23/12/2018 TripAdvisor review
« Lovely hotel! »

Stayed in this hotel just for one night while visiting Christmas markets in the city centre, it was a lovely room! We booked the twin room with beds that were right next to each other, there was plenty of space in the room to hang up coats and get relaxed. 2 arm chairs with matching footstools and a table in the middle allowed for a chilling area with drinks. Very close to the train station, a 5 minute walk if that!

Pascal Business - 18/12/2018 AccorHotels certified review

the stay was okay, just disappointed we didn't get the privileges that come with our status.

R Families - 18/12/2018 AccorHotels certified review
« Poor service »

Facilities in room were not refreshed so had to ask each morning for fresh toiletries, water, etc. As there was no phone in the room this meant having to go down to reception each time. Tv didn't work. Bed very uncomfortable.

Hans Couples - 17/12/2018 AccorHotels certified review
« Meets my expectations »

The stay in this hotel in every way more than satisfying. Nice and clean rooms. Good service and gentle/friendly hotel staff.

E Friends - 13/12/2018 AccorHotels certified review
« Misleading »

My friend was misled to thinking that our breakfast was complimentary upon check in over the counter. The room was nice, the cleaning lady did a good job in making up our room for the 2 nights. The counter staff however, seems a bit lax and definitely could be better. Not friendly, seemed a little aloof.

Anonymous Solo - 12/12/2018 AccorHotels certified review
« Scary neighbourhood but clean, safe, secure hotel. »

Very clean, efficient and secure.

S. W. C. Families - 12/12/2018 AccorHotels certified review
« clean »

it a newly renovator hotel every things is new and clean. the only set back is they shifting the water tank from the old to the new , they put only one A4 size paper notice at the reception counter we're not aware it . when wake up in the morning their no water supply . They should put the notice at reception counter and inside the lift / elevator or the exit of the lift so every one can read the notice. my bath room (702) the shampoo hanger is broken , we don have a place to put the shampoo bottle just fall on the floor and is dangerous in a wet floor just step on the bottle . the house keeping need more training , not up to the standard over all is very convenience hotel , food , store ,good restaurant near by and most important very near the main train station these giving a 5 star thank you

F Friends - 09/12/2018 AccorHotels certified review
« No good »

The room size is ok, but the extra pillows in the room was stolen by someone, then I requested from the front desk, the front desk’ guy working at night said only one person working, what I requested the extra pillow need to wait for two days. And There are no water come on the last day, when we complained, the front desk lady said there are the notice in front the front desk, how stupid is it, the front desk is on the left hand side of the main entrance( the place we only will go when we need to check in or check out or request thing), why they don’t put in front of the main entrance so that everyone can see, when we complain to the front desk lady ( work morning), and the lady was not friendly and rude. And we are AccorPlus member, my friend have welcome gift but we didn’t get it. the hotel system is not going smooth.

Roy Couples - 07/12/2018 AccorHotels certified review
« Good city centre hotel »

The hotel was comfortable.Breakfast was good.Within walking distance of station and city centre

Ling Business - 04/12/2018 AccorHotels certified review
« Good location »

The room was well cleaned daily and the hotel location was near train station. There are also a lot of eateries along the hotel and which make everything so convenient for us. Overall stay was Pleasant and Good.

Aoife Couples - 04/12/2018 AccorHotels certified review
« Excellent »

Great staff, very friendly. Loved the coffee machine in the lobby but would have liked it to be available from at least 10.30. Rooms were spotless. My only concern is that baggage needs to be stored in a secure location not under the main stairs. I was shocked when we left our baggage with the staff for safe keeping only to return to find them sitting in the lobby area. We would have taken our luggage with us if we knew they would be left out in the lobby for anyone to take

Carlos S. Business - 03/12/2018 AccorHotels certified review
« Mercure Kaiserhof »

My staying at Mercure Kaiserhof had some problems as follows: upon my arrival around 11:00 the room wasn't ready , there was blood stains on the bed sheet , I had two separate bookings on the first as I sated business purposes the city tax was not charged on the following booking the hotel assume that it was pleasure and charge the above mentioned tax. The unique highlight for the whole staying was how Lukaz Owcarz manage with the blood stains he promptly changed them as there was no housekeepers at the time and he always had a nice word and warm welcoming.

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