ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.4/5 1,798 reviews

Best price
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ibis London Shepherds Bush - Hammersmith - Image 1
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,798 reviews

TripAdvisor Rating  4.5/5  2,502 reviews

Certificate of excellence 2024

Terrible value - glorified youth hostel

Customer review rating 0.5/5

Will D. Couples - Confirmed reviews ALL

Booked for the location as limited choice in the area. Extremely disappointed with the value for money. We paid £153 for a tiny room with all cheap hardwood furnishings that made it look like a youth hostel. Bathroom tiny and looked like something from a train, with no ventilation which caused the room to become very humid. The walls also had hairs all over them. Tiny old TV, no sockets by the bed, hair dryer didn’t work, poor sound proofing and worst of all, the air conditioning doesn’t even work until the outdoor temperature reaches 19 degrees. At 15 degrees outside and with the humidity from the shower (the bathroom extractor fan didn’t work) the room became very hot. I went down to complain and was told to “open a window” and given a small fan. The window opened about 3 inches and it was too noisy to leave open at night given the traffic noice making for a hot and humid night. If I’m paying for air conditioning as advertised, I should be able to use the air conditioning! All in all, I feel extremely ripped off by this experience. You’re charging premier inn prices for a hotel room not even half as decent. If I ever need to visit this area again I will pay the transport costs and stay somewhere else because I feel like I have “lost” £153 rather than spent it.

Dear WILLIAM D., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Outstanding stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

GStaying with a group of 28 from China, we were welcomed warmly, everything was perfect for our stay

Dear Guest, Thank you for sharing your outstanding experience with us. We are delighted to hear that your group enjoyed a warm welcome and that everything was perfect during your stay. We are especially grateful for your kind words regarding Nathaly, our group coordinator. It's wonderful to know that her responsiveness and knowledge contributed to the success of your visit. We appreciate your positive feedback and hope to have the pleasure of welcoming you and your group back in the future. Best regards, Aga Assistant General Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great, good service, little bit noice from other guests at night

Dear Satu, Thank you for sharing your positive experience with us. We're delighted to hear that you found our location convenient and that you received great service during your stay. We apologize for any inconvenience caused by noise from other guests at night. Please know that we take your feedback seriously and will do our best to address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your patronage and hope to welcome you back soon for another enjoyable experience. Warm regards, Aga Assistant General Manager

Lacklustre

Customer review rating 2.0/5

Richard B. Couples - Confirmed reviews ALL

The room was dirty, The hotel was noisy, There was an issue getting the parking validated. They charge for amenities that other hotels don’t. Half the lights in the room didn’t work. Not worth the price wouldn’t waste your money

Dear Richard, Thank you for sharing your recent experience with us. We are truly sorry to hear that your stay did not meet your expectations. We deeply regret the cleanliness issues you encountered in your room and the inconvenience caused by the noise. Furthermore, we apologize for the difficulty you experienced with parking validation and any inconvenience related to our amenities policy. Your feedback regarding the lighting in the room is duly noted, and we will address this promptly to ensure our guests' comfort. Please know that we take your comments seriously and are committed to improving our services. We sincerely apologize for any disappointment caused and appreciate your valuable input. We hope for the opportunity to regain your trust and provide you with a more satisfactory experience in the future. Warm regards, Aga Assistant General Manager

Fantastic

Customer review rating 5.0/5

Dean Business - Confirmed reviews ALL

Thank you Egle and the team. I didn't have enough time to enjoy my treats so maybe next time!

Dear Dean, We're thrilled to hear that you had a fantastic experience with Egle and our team. It's a shame you didn't have enough time to enjoy all the treats, but we hope you'll have the opportunity to do so during your next visit! Looking forward to welcoming you back soon. Warm regards, Aga Assistant General Manager

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Other web-users rate our hotel

  • 1,168 reviews 9.7/10 Location
  • 1,296 reviews 6.9/10 Room
  • 1,108 reviews 9.2/10 Service
  • 39 reviews 7.3/10 WiFi
  • 637 reviews 8.2/10 Cleanliness
  • 545 reviews 6.7/10 Breakfast
  • 6 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.