Hotel - Sofitel Dubai Downtown
Sofitel Hotel Sofitel Hotel

Sofitel Dubai Downtown Hotel

4.5/5 3,728 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 944.10 AED Non member rate
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM
    • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge
  • Room for hearing impaired guests

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 6 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hrs
    • Opening hours : Week-end 24 hrs

Business services

  • 11 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre
  • Copy/print service available
See all services

Our rooms

Geometric Chic motifs, the soft down of a Sofitel MyBed, stunning views of Downtown Dubai and the coastline, high technology, Nespresso coffee machine and signature amenities in each of our 350 rooms and suites.Discover unique color themes and Geometric Chic motifs in all of our 76 Suites. Impressive views of the city, a unique set of services and access to the Club Millésime to gratify your every need.

  • 350 rooms
  • 305 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • WIFI in your room
    • Radio in bathroom
    • TV Bouquet beIN Sports
    • Telephone in bathroom
    • Work desk in all rooms
    • Manual temperature control
    • Phone with 2 handsets in room
    • Automatic temperature control
    • Baby bed
    • Computer
    • High speed transmission line
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 8,004 reviews

Our guest reviews for Sofitel Dubai Downtown

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 3,728 reviews
Zandy Couples - 09/02/2019 AccorHotels certified review
« Friendly staff and in a great location »

Enjoyable

travelerPete_11 Solo travel - 07/02/2019 TripAdvisor review
« great stay »

Everything was great during my 6 day stay.i was especially impressed with the service from the entrance/lobby employeesDenis, Alaa and Steven. They always cheerfully greeted me and ask how my sightseeing day was.The breakfast buffet was amazing. it had everything.The location was a major reason why i choose this hotel.

Ahmed W. Business - 06/02/2019 AccorHotels certified review
« Great Experience »

I would like to thank Ana Maria and khaled for the Excellent service and welcome. Also I can’t forget the Smile of mohsin once I arrived at hotel he is working from his hart . Special thank to Ana Maria for taking care for all my requests

Hendra G. L. Families - 06/02/2019 AccorHotels certified review
« great, location near with Dubai Mall , and front desk staff very profesional and kindness. »

we were late check in to Sofitel downtown Dubai, because our flight from singapore a little bit delayed. But when we were check in front desk, Sofitel staff very profesional to handle it, very fast got room key, we had time to go Dubai mall , and enjoyed our trip.

Paulo Couples - 04/02/2019 AccorHotels certified review
« Great Hotel in Downtown Dubai »

My first stay at this particular Sofitel in downtown Dubai was really great. Super helpful staff, beautiful room, great Japanese restaurant (Wakame) and great housekeeping staff. The housekeeping staff made our day by creating a pet dog and monkey out of hand towels :-) Very funny and GREAT customer service.

Noura A. Families - 04/02/2019 AccorHotels certified review
« Wonderful »

The rooms were clean and comfortable. The staff were very helpful and friendly. The breakfast was varied and delicious and the staff helped me to choose what to eat. I will definitely come back to Sofitel

Sam Business - 04/02/2019 AccorHotels certified review
« Great and comfy. Loved it. »

Check (https://www.tripadvisor.com/ShowUserReviews-g295424-d54…-r65…-Sofitel_Dubai_Downtown-Dubai_Emirate_of_Dubai.html)

May M. Business - 03/02/2019 AccorHotels certified review
« HSBC Egypt Head of Communication »

Very good

Jarrett Business - 01/02/2019 AccorHotels certified review
« One of my favorite hotels. »

The staff here is extremely friendly and helpful. I always look forward to visiting. I especially appreciate when I get to stay in the rooms ending in 15, for example 2615, 1615, etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jarrett C., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Aguirre Guest Experience Supervisor

Gavin M Business - 29/01/2019 TripAdvisor review
« Sofitel Dubai Downtown »

The hotel is nice, clean and convenient for downtown Dubai. The staff are great and very friendly, remembering my name always.The housekeeping guy who serviced my room did a fantastic job (can't remember his name) and was very friendly. Shrook, Rose and Chima in the VIP lounge were exemplary and again, very friendly. Margarita in the lobby lounge was great and the servers in the sports bar (players) were on their game, friendly and very professional. Thank you to Krista, Mary and Nichole in Players for keeping us watered (ok, wined), dined and entertained each evening. What great staff this hotel has!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gavin M, Thank you for sharing your feedback following your recent visit with us. It was truly a pleasure having you at Sofitel Dubai Downtown. It is always wonderful to receive praises from our guests as feedback such as yours keeps us very well-motivated. I also am very impressed that you remembered the names of our Ambassadors who made your stay memorable! On behalf of the entire team, we look forward to the pleasure of welcoming you back on your next visit! Warm regards, Klaus Assmann General Manager

D Business - 28/01/2019 AccorHotels certified review
« Great stay »

Really good stay - great room and amenities, great breakfast and brilliant, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dana G., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Guest Relations Supervisor

Suresh J. Families - 27/01/2019 AccorHotels certified review
« Holiday »

Sofitel downtown Dubai has a very good location with easy access to the Dubai mall. The hotel rooms are very good amd we were upgraded to a suite facing Burj Al Khalifah

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suresh J., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Guest Relations Supervisor

Naomi Business - 27/01/2019 AccorHotels certified review
« Absolutely amazing! »

Although it was very short, both my check in and check out with Nelly were amazing! She upgraded me to a suite which was very much appreciated!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi Jane H., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Guest Relations Supervisor

Reem Solo - 26/01/2019 AccorHotels certified review
« Happy »

Was good

Anonymous Business - 24/01/2019 AccorHotels certified review
« Very nice room, breakfast, location, service - Would be looking forward to stay again. »

Very nice room, breakfast, location, service - Would be looking forward to stay again. Thank you for the early and late check in - well appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadim A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Aguirre Guest Experience Supervisor

Faisal A. Friends - 23/01/2019 AccorHotels certified review
« Great »

Great hotel. My room wasn’t ready at 01:00 PM but the team exerted all effort to have it ready within short time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal A., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Aguirre Guest Experience Supervisor

Neha G. Families - 21/01/2019 AccorHotels certified review
« Good »

Everything was good sans the experience with the Travel Desk & Concierge Service wherein proper information was not given in terms of payment mode, experience options and hotel car service. There was lack of transparency which soured the experience.

Kay Business - 21/01/2019 AccorHotels certified review
« One hiccup that could have been avoided »

Dear team, thank you for all your help during our meeting last week, everyone was extremely helpful. Mary specifically was always on hand and ready to assist in any way that she could, much appreciated :) However I would like to bring to your attention that on the first day of the meeting, the AV person was not helpful at all. He gave us a cable to connect our laptops with that was fuzzy, we couldnt use it because we couldnt see the screen at all. He then advised that it was our laptops security that was the issue, and after 45 minutes of rushing around trying to find a way to make it work, he brought out a new cable (just like the ones that did not work) and it worked fine. This experience was very stressful to say the least and could have been a disaster. Mid way through trying to get it to work he disappeared! I had to call for him again, it was all in all a terrible first impression and way to start our meetings which resulted in 2 bosses not able to get coffee or breakfast because the meeting started right after the laptop started to work. i would suggest to renew your AV cables to a higher quality to ensure this does not happen with any of your future guests, throw the old ones away and perhaps train your AV guy further. Many thanks for everything else, the meeting was after all that, a success! Kayleigh B.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kayleigh B., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Aguirre Guest Experience Supervisor

Omar Couples - 21/01/2019 AccorHotels certified review
« Perfect!! »

Home away from home! Quick check in. Staff was on point. No delays anywhere. Had a small incident where I forgot my phone in the cab on my return to the hotel. Within the hour the hotel staff managed to contact the cab company / driver and called for the cab back and got my phone returned to me. All in all a great place to stay. Location is very central to all Dubai has to offer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omar K., We very much appreciate your comments regarding your stay at the Sofitel Dubai Downtown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hailey Ortega Aguirre Guest Experience Supervisor

peterjR2217YZ Couples - 21/01/2019 TripAdvisor review
« Hard to find but..... »

Wonderful spacious room. All around great service. Connection to Dubai Mall wasn't quite as indicated but that could have been a language problem. The Oriental restaurant is absolutely outstanding! Found the daily breakfast buffet pricey and confusing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear peterjR2217YZ, Thank you for choosing to stay with us and for sharing your feedback on TripAdvisor. It is great to know that you enjoyed your overall stay with us, and appreciated the warm hospitality of our Ambassadors. We look forward to welcoming you back soon at Sofitel Dubai Downtown. Warm regards, Klaus Assmann General Manager

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