Hotel - Novotel Auckland Airport
Novotel Hotel Novotel Hotel

Novotel Auckland Airport Hotel

4.5/5 5,017 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • AUCKLAND INTERNATIONAL
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours for Hotel Guests
    • Opening hours : Week-end 24 hours for Hotel Guests

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 1 King Bed, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 1 Child. Rollaway bed available at surcharge.Enjoy work and quietness. Our superior room mixes modern décor, ergonomic comfort and high end room facilities such as 2 Double Beds, private bathroom, LCD TV, internet access, work desk. Up to 2 adults and 2 Children. No rollaway bed permitted.

  • 263 rooms
  • 100% non-smoking hotel
  • 14 rooms for people with reduced mobility
  • 8 family rooms
  • 26 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Remote control TV
    • DDI - Direct Dialing In
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Baby bed
    • Minibar
    • Iron in room
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 25,207 reviews

Our guest reviews for Novotel Auckland Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,017 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 17/02/2019 TripAdvisor review
« Comfy beds and convenient to the airport »

The hotel is across the street from the International terminal in Auckland - very, very concevient. We stayed their twice in two weeks and the service the same; efficient enough but not personable and the rooms are clean but both times the showers had black mildew. Maybe Clorox or strong cleaner should be used. Some of the mildew was removed just by turning the shower on. Strangely both times, I woke up in the middle of the night with a horrendous headache...the only place I had headaches during our 3 week holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Carol, We're so pleased to have had you with us on a couple of occasions recently. It's lovely to know that you appreciated our location and found comfortable rest. I'm really disappointed to read of the interactions that you had with the team not being a reflection of the warm engagement we drive. I'd like to learn a little more about this so that we can appropriately follow up. If you could drop me a line on h7485-gr@accor.com I'd be most grateful. I'm sorry too that the cleaning of your room was not to the impeccable standards we expect. This too we'd like to address and your communication with me will allow us to progress with that. I look forward to continuing the conversation. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Robbo Business - 14/02/2019 AccorHotels certified review
« Great hotel »

Next to airport. Very convenient and the staff are great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Robbo, Thanks for returning to Our Place and for your loyalty to AccorHotels - I'm thrilled that you continue to love our hotel and that you enjoy your stopovers. We'd like to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Julie-ann Families - 14/02/2019 AccorHotels certified review
« Comfortable beds and great accomodation »

We arrived off a flight at 1.30am with 2 kids. The beds and pillows were really comfortable. The room was quiet, and there was enough space in the room for all 4 of us, and we were very impressed. Only one comment - toothbrushes would have been helpful. This is an airport hotel, and all our bags were lost by the airline, so the separate shampoo and conditioner were much appreciated, but toothbrushes would have been great.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Julie-Ann, Thanks for choosing to stay at Our Place. It's lovely to read of how much you appreciated being able to simply wander across the road from your flight. Wonderful too that you found comfortable rest. Whilst we don't have toothbrush kits placed as a standard in our rooms, we are pleased to offer these on request - our reception team typically have a little stash in the front office and would be happy to get these for you at check in. We hope to welcome you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Nickolas Families - 14/02/2019 AccorHotels certified review
« Location, location, location »

Was great staying in the airport watching the planes take off at night and made the morning check in a lot easier being right there.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Nickolas, A delight to have welcomed you. Thank you for sharing how much you appreciated our location across your travels. It’s fantastic too that you loved the view! We hope to see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Business - 14/02/2019 AccorHotels certified review
« Mr Peter S. »

It was great but I think it was expensive for the level of comfort and breakfast and dinner that I had had.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Peter, We’re so pleased to have had you with us and to know that you enjoyed the stopover. The demand that we see at Our Place does drive the prices and so we’d always recommend jumping onto www.AccorHotels.com at your earliest convenience in an effort to get the sharpest rate. That said we’d wish for our guests to find supremely comfortable rest and enjoyable meal experiences with us and I’m sorry to know these fell a little flat for you. We’d be appreciative of anything further you could share to help us seek better. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Anonymous Families - 14/02/2019 AccorHotels certified review
« Handy hotel »

Generally good experience,no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Rachel, We’re delighted to have had you with us and to know that you loved our location. We hope that your travels will bring you back to us. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Greg Couples - 14/02/2019 AccorHotels certified review
« Great place to stay. »

Fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Greg, Great to have had you back with us - we're so pleased that you love stopping over at Our Place. We hope to see you again very soon. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Maria Couples - 14/02/2019 AccorHotels certified review
« Fantastic service »

Staff were great both at check in and check out and also room service staff were great

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Maria, Really great to have had you back with us and thanks for your loyalty to AccorHotels. We're so pleased that Our Place present well for you and that you had another wonderfully relaxing stopover. Thanks too for highlighting the warm engagement from the team in each interaction. We hope you'll be back again to see us! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Anonymous Families - 14/02/2019 AccorHotels certified review
« Very glad to rest my wary bones after a long flight so glad I could stay a few hours with you to recover »

It was a welcome change suggested by my daughter as I had many hours before I could get a domestic flight. Had arrived from the USA. So nice to have a shower and sleep and enjoy a lovely meal.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Alan, Thanks for choosing Our Place - I'm thrilled that you felt warmly welcomed. Wonderful too that the stay was comfortable and that you enjoyed the offering from the kitchen. We hope to see you again soon! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Navigator41403 Couples - 14/02/2019 TripAdvisor review
« Nice overnight stay »

We stayed overnight as we had a early flight the next morning. The Sudima hotel is quick drive to airport. The room wasn’t particularly big but adequate. The bed was comfortable and pillows okay. We ate in the restaurant and found the food very nice. Nicely cooked and reasonably priced.

Fiona J. Couples - 13/02/2019 AccorHotels certified review
« Great place to stay when on a early morning flight »

Enjoyed staying here before a early morning flight. Check in was easy but there was a queue and a bit of a wait to check in as there were only 2 desks open. We also checked in later around 5pm. We got the room upgrade we had also requested which was good. I loved the room and the runway view was great.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Fiona, We're delighted to have had you come to stay and to know that our location was a great fit for your early departure. Thanks for bearing with us across the busy check in - we do try to keep manning at it's best and will review the timings of breaks for the team as the result of your feedback. I'm thrilled that you loved your room, appreciating the view. Please come and see us again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Mike Couples - 13/02/2019 AccorHotels certified review

Upgraded on arrival to a spacious and lovely suite. A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Mike & Hilary, Thanks for stopping over with us - It's a thrill to know that our location was a great fit across your stopover and that you thoroughly enjoyed your stay. We'd love to welcome you back! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Peter Couples - 13/02/2019 AccorHotels certified review
« accomopdation was great, people was great but breakfast wasnt magnficent »

Great check in experience, great facilities, rom was clean and tidy, but the breakfast was the reason you didn't get a 10 out of 10.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Peter, We’re delighted to have had you with us and it’s wonderful for me to learn how warmly you were welcomed. Our breakfast offering is something we pride ourselves on and I’d typically a highlight for our guests. We want to maintain that excellence and I’m really sorry that wasn’t your experience. May I trouble you for a little more information so that we can ensure we’re always hitting those highs? Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Filipo Solo - 13/02/2019 AccorHotels certified review
« I will come back again. »

Fantastic I was looking after well.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Filipo, Really lovely to have welcomed you. I'm thrilled that you found the time with us comfortable and that the warm engagement from the team really stood out for you cross your stopover. We'd love to welcome you back! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Edmund G. Couples - 13/02/2019 AccorHotels certified review
« Room was good but having to pay full price for parking was a little steep »

convenient

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Edmund, So great to have had you back with us and to learn that you enjoyed the stay. I’m sorry to read that you might have missed out on the car parking discount we offer. You need simply bring your ticket to us when you’re checking out and we’ll apply that discount and can include the payment on your bill so that you’re all ready to go. We hope you’ll come and see us again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Sandra Couples - 13/02/2019 AccorHotels certified review

Very convenient when coming in on late flight. Comfortable , great b/fast ,nice friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sandra, Thank you so much for choosing Our Place for your stopover. I’m thrilled to know that you encountered such warm engagement from the team and that you enjoyed a wonderfully relaxing stopover. We’d love to see you again! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Patrick B. Solo - 13/02/2019 AccorHotels certified review
« convenient and extremly satisfying »

very professional approach by staff. nice room but the smell of sewer or something in the bathroom area was not satisfying when i entered the room. overall very convenient to transport.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Patrick, What a thrill it is for me to read the positive impact that the friendly engagement from the team had on your stay. I'm very sorry that the room didn't present in the fresh way that we'd have wished - please do sing out in such a circumstance and we'll remedy immediately for you. I hope we'll see you again. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

Shona C. Couples - 13/02/2019 AccorHotels certified review
« fantastic location, friendly service »

loved the convenience of staying at the novotel. it is right across from the airport which was great. we found that it was an affordable stay considering the convenience. our flight departed at 9am the following morning, but we liked the convenience of strolling into the airport at our leisure instead of rushing to get to the airport in the morning (and competing with work traffic). the staff are all very friendly and accomodating. would definitely stay again and highly recommend staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Shona, Really lovely to have welcomed you. I'm pleased to learn that you appreciated our location and enjoyed a comfortable rest. We'd like to see you again if you're back in our part of the world! Ngā mihi nui | Warm regards Daphne Ou Guest Relations Coordinator Novotel Auckland Airport

Sherie W. Couples - 13/02/2019 AccorHotels certified review
« Stopover »

Great check in and good rooms

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Sherie, So good to have had you with us. I'm delighted that you received a warm welcome and that you loved your room. We hope that your travels will bring you back our way. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

H K. Couples - 13/02/2019 AccorHotels certified review
« Mr »

Booking in was efficient. Room was soundproof. Breakfast was very good

Our hotel has responded to the review
Our hotel has responded to the review

Kia ora Hedley, So good to have welcomed you again and to know that you enjoyed the quiet space your room provided for rest across the recent stay. I'm glad that you love our breakfast also. We'll look forward to seeing you next time. Ngā mihi nui | Warm regards Jono Tremain Guest Relations Manager Novotel Auckland Airport

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