Mercure Arbat Moscow 4 stars

TripAdvisor rating 4.5/5 1,872 reviews
Mercure Arbat Moscow
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Hotel extras

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • Easy and quick access to the Expocenter and Crocus expo

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Arbat Moscow

Smolenskaya Sq. 6
121099
moscow
russian federation

Tel: +74952250025

Fax: (+7)495/2250083

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW :   ARBATSKO-POKROVS SMOLENSKAYA

  • By plane

    SHEREMETYEVO At 38km / 23.61 miles

  • By train

    KIEVSKY At 2km / 1.24 miles

GPS :55.748595, 37.583762

Our accommodations

The 109-room hotel offers its guests a wide range of accommodation options including classic rooms, privilege rooms, suites, connecting rooms and 3 accessible rooms. All of them have contemporary décor and are fully equiped with modern amenities. All rooms are non-smoking. Guests have access to free WIFI, 24-hour room service, hair dryer, safe, ironing facilities, LCD TV with international channels, complimentary toiletries, tea and coffee making facilities and laundry service.

Classic Non-smoking Room with a double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Non-smoking Superior room with 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Business Desk

Classic Non-smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Business Desk
  • Bathroom products

Privilege Non Smoking Room with 1 kingsize bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Privilege Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Standard non-smoking room with double bed for guests with limited mobility

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Family Suite with king-size bed and sofa bed

  • Max. number of persons: 2
  • Area: From 42
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Non-smoking Deluxe Suite with 1 king-size bed and sofa

  • Max. number of persons: 3
  • Area: From 42
  • Wireless internet in your room
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

LA PROMENADE

Type of cuisine: International

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR LA PROMENADE

Photo non contractuelle / Strictly non binding

Enjoy cozy atmosphere of the bar with its choice of cocktails and wide selection of tea and coffee. International menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 14 people

Find out more

Our guest reviews for
Mercure Arbat Moscow

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.7/5

4,692 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,872 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Room 412 like submarine

TripAdvisor rating 4.5/5

TrailBlazer185899 Couples - 21/10/2019 TripAdvisor review

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Fantastic Stay

Customer review rating 4.7/5

David Friends - 16/10/2019 AccorHotels review

The hotel was truly excellent. Nice room, everything worked well. Fast WiFi. The staff were brilliant too, especially Anastasia and Anna on the Front Desk (maybe others too) who made by hand and gave us a special paper model of a football field, and our team, to welcome us to Moscow!!

Dear Mr. W., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards, Anton Zachepitskiy Front Office Manager

Enjoyed our stay very much

Customer review rating 4.7/5

C. S. Couples - 15/10/2019 AccorHotels review

Everything was perfect. The room, very clean, we slept very well, excellent breakfast.

Dear Mrs. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our rooms and we are very pleased to hear that you were satisfied with our breakfast. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager
Customer review rating 4.7/5

Ami K. Couples - 15/10/2019 AccorHotels review

Very good, clean, nice location- I will recommend to all my friends and also in the web site of traveling

Dear Mr. K., Thank you very much for taking the time to complete our questionnaire. We are delighted to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Very stylish comfortable well located hotel

TripAdvisor rating 4.5/5

Merribel Couples - 15/10/2019 TripAdvisor review

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Great hotel

Customer review rating 4.7/5

Scott P. Business - 10/10/2019 AccorHotels review

This is my second year I have stayed here and they didn't let me down

Dear Mr.p., We would like to thank you for your loyalty to Mercure Arbat Moscow hotel and for taking the time to share such a positive detailed review. It was a pleasure for us to welcome you back, and we are delighted to hear that we met your expectations again. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Average

Customer review rating 4.7/5

Mira Couples - 08/10/2019 AccorHotels review

The location is perfect, room also great. But i kinda dissapointed because as accor silver member, i did not get my complimentary drink upon arrival and i could not ask 1 hour late check out (@1pm).

Dear Mira, Thank you for choosing Mercure Arbat hotel for your stay in Moscow and for taking the time to share with us your opinion. We are very happy to know that location of our hotel was convenient and you had a good rest in the room provided to you. Regarding your comment about welcome drink we would like to inform you that due to conditions of Accor loyalty program members of Accor Plus program are not able to get amenities and privileges in Russia but they can collect points for their stay. We always glad to provide our guests with free late departure but unfortunately the day of your check out it wasn't possible due to a high occupancy of our hotel. All our team will be very happy to welcome you back soon! Best regards, Anton Zachepitskiy, Front Office Manager

Well located and comfortable

Customer review rating 4.7/5

Merribel Couples - 07/10/2019 AccorHotels review

Beautifully decorated throughout and quiet and comfortable

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. We are delighted to read how highly you valued comfort of our hotel and we are very pleased to hear that you were satisfied with our location. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Zachepitskiy Anton Front Office Manager

Very good journey

Customer review rating 4.7/5

Benoit Business - 06/10/2019 AccorHotels review

That is the 3rd time that I stay in this hotel for both tourism and work. It is really well located close to the metro station, close to Old Arbat and New Arbat street, in front of the metro station, close to Moscow downtown. The hotel is cosy, well decorated and very well maintained. Staff is warm welcoming and helpful with any request. I highly recommend Mercure Arbat !

Dear Mr. R., We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Zachepitskiy Anton Front Office Manager
Customer review rating 4.7/5

Sunil R. Couples - 06/10/2019 AccorHotels review

Very good. Extremely courteous and friendly staff.

Dear Mr. R., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

The only place I ever use in Moscow

Customer review rating 4.7/5

David L. U. Business - 02/10/2019 AccorHotels review

Everything is perfect for my needs; the fantastic staff and service; cleanliness and comfort of rooms; foods for breakfast and in restaurant; location near to metro...

Dear Mr. U., Thank you for your exciting feedback and for taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Kind regards, Anton Zachepitskiy Front Office Manager

Quiet hotel in the center of Moscow

Customer review rating 4.7/5

Elena Solo - 02/10/2019 AccorHotels review

The hotel is very conveniently located in the historical center of Moscow, but quiet and now huge. Breakfast is good and the staff is very nice and helpful. The only suggestion (and it does not concern the services provided by the hotel) would be to change the company of taxis used from Yandex taxi: the driver I had going to the airport was extremely negatively judgemental, limit agressive.

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please accept my deepest apologies regarding the situation with the taxi. We passed all the information regarding the inconvenience with the taxi driver to the taxi company. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Great location, nice staff and facilities

Customer review rating 4.7/5

Napa Friends - 01/10/2019 AccorHotels review

Location is vert great. It’s in the center. Convenient to go anywhere. Staff is very helpful and nice english. The hotel is clean and have a nice facilities.

Dear Mrs. L., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Zachepitskiy Front Office Manager

Fantastic location

Customer review rating 4.7/5

Anonymous Solo - 25/09/2019 AccorHotels review

I really enjoyed my stay. You reception staff were very helpful and professional. The food and service in you restaurant was top class.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zachepitskiy Anton Front Office Manager

Great option in Moscow city center

Customer review rating 4.7/5

Alexey Business - 23/09/2019 AccorHotels review

Outstanding customer service

Dear Alexey, Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay at Mercure Arbat Moscow hotel. We are delighted to see how highly you valued the service provided because it’s the greatest reward for all our team. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We do hope to see you again and soon at Mercure Arbat Moscow Hotel! Warmest regards, Zachepitskiy Anton, Front Office Manager

Friendly service

Customer review rating 4.7/5

Michel Families - 23/09/2019 AccorHotels review

Reception people very helpful. Everything I asked or needed in the hotel I was very well attended. One example was that I wanted to buy ticket for a football game with Spartak and a receptionist made it possible helping me to buy through internet. Another receptionist helped me with information about train schedule and where to eat for Sergiyev Passad.

Dear Mr. P., We were extremely delighted to have received such a positive feedback. It is so pleasant that you gave a great evaluation to the work of our staff. Your warm review is the sweetest praise and it encourages us to do excellent work every day. Thank you so much! Warmest regards, Anton Zachepitskiy Front Office Manager

Ok ok

Customer review rating 4.7/5

C N. R. Couples - 22/09/2019 AccorHotels review

Reception guys were good, but no there is no bell boy service, aged people to carry their baggage to rooms very tough, room was average.

Dear Mr. R., Thank you very much for choosing Mercure Arbat Moscow hotel and for taking the time to fill in our questionnaire. We are delighted to read how highly you valued our reception staff. We have not got bell boys but each our team member is always ready to help any our guest with the luggage! We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

Dissapointed in service

Customer review rating 4.7/5

Zlata V. Families - 21/09/2019 AccorHotels review

When I received my room at the hotel, it smelled like cigarette smoke. Instead of offering me a new room or at the very least refunding part of the cost of my room or other compensation, the manager offer to spray over the smoke smell or place a "machine" in the room, which would require me to leave my room in the late evening. I was extremely disappointed with this poor customer service. I felt like I was being forced to pay for something that I did not receive and management had no concern about my experience or compensating me for this extreme inconvenience. Only after over half an hour on the phone with staff, I was able to receive a different room with only one bed instead of two. Initially I was told nothing was available, and it wasn't until I checked online and called back, but ultimately Irene's which was able to be made. Again, not the room I had initially reserved and management refused to compensate me. Very disappointing.

Dear valued guest, Let me thank you for choosing Mercure Arbat hotel and for taking the time to share with us such a detailed feedback. Please accept my deepest apologies that our service did not meet your expectations. As you may know, smoking is not allowed in all hotels in Russia. Unfortunately some guests disregard hotel rules and the law. We certainly make extra cleaning of the room in case that is needed. I regret that we failed to provide a spotless room upon your arrival and did not make sure enough that you felt comfortable in your new room. Please kindly accept extra 1500 points to your Le Club Accor account as a gesture of good will from our side. It is our sincere hope that you might choose our hotel again. Please contact me directly when planning your next trip to Moscow. I will be glad to take your reservation under my personal control with free upgrade to the best available room and a VIP welcome to make your stay at Mercure Arbat wonderful. Kind regards, Irina Nacharova General Manager

Strategic location

Customer review rating 4.7/5

Ck Y. Couples - 18/09/2019 AccorHotels review

Quite, clean and friendly service. Room is OK but a bit small, but acceptable. A few steps to metro station and Arbat Street

Dear Mr. y. Chee, We are very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zachepitskiy Anton Front Office Manager

Amazing, thoughtful service and comfortable hotel

Customer review rating 4.7/5

Brenda Couples - 17/09/2019 AccorHotels review

Staying at the Mercure was lovely. Not only was the hotel very stylish and comfortable and had all the amenities you need, but the staff were superb. On their own, they noticed it was my husband’s birthday and surprised him with a beautiful fruit arrangement and bottle of sparkling wine. We really appreciated the thoughtful touch! Thank you Mercure.

Dear Mrs. R., Thank you very much for your loyalty to Mercure Arbat Moscow hotel and taking the time to complete our questionnaire. We are delighted to read how highly you valued your stay with us. We are very glad that service performed by our staff met your expectations. Your warm words will be shared with all staff. Thank you for your exciting feedback once again. We are always extremely happy to welcome you at Mercure Arbat Moscow hotel! Warmest regards and best wishes, Anton Zachepitskiy Front Office Manager
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