Mercure George Hotel Reading 4 stars

TripAdvisor rating 3.0/5 692 reviews
Mercure George Hotel Reading
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Hotel extras

  • The oldest known building in Reading, dating back to 1423

  • Located just 20 minutes away from Heathrow Airport

  • Landmarks include the Madjeski Stadium and Reading Abbey

  • Within a five-minute walk of Reading Railway Station

  • On-site Prezzo restaurant serving quality Italian food

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)Paying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)

Hotel location

Mercure George Hotel Reading

10 - 12 King Street
Berkshire
RG1 2HE
reading
united kingdom

Tel: +441189573445

Fax: (+44)118/9508614

Contact email

Check-in from 15h00

Check out up to 11h00

  • READING BUSSES :   READING STATION

  • By plane

    LONDON GATWICK At 88km / 54.69 miles

  • By plane

    LONDON HEATHROW At 40km / 24.86 miles

  • By plane

    LONDON LUTON At 96.5km / 59.97 miles

  • By train

    READING STATION At 1.3km / 0.81 miles

GPS :51.455097, -0.970194

Our accommodations

Classic room with Double Bed or 2 Single Beds

  • Max. number of persons: 3
  • Satellite/cable colour TV

Superior Room with Double Bed or 2 Single Beds

  • Max. number of persons: 3
  • Satellite/cable colour TV

Classic Twin Room with 2 Single Beds

  • Max. number of persons: 2
  • Area: From 40
  • Satellite/cable colour TV

Executive Room with Double Bed or 2 Single Beds

  • Max. number of persons: 4
  • Satellite/cable colour TV

Classic Room with Single Bed

  • Max. number of persons: 1
  • Satellite/cable colour TV

Our restaurants and bars

PREZZO

Type of cuisine: International

Prezzo is about providing great quality Italian food in a friendly and relaxed environment at reasonable prices. Only using the finest seasonal products available, the menu includes pizza, pasta, risotto, grilled meats and fresh salads

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DICKENS BAR & BRASSERIE

Photo non contractuelle / Strictly non binding

Relax in the luxurious surrounds of our recently refurbished LV Lounge & Bar.Ideal for both business and pleasure the bar has an extensive range of beverages and the food menu contains traditional dishes all prepared using local produce whenever possible

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure George Hotel Reading

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.8/5

2,742 reviews

tripadvisor

TripAdvisor Rating 3.0/5

692 reviews

Cold, tired room.

Customer review rating 3.8/5

Martin Business - 07/10/2019 AccorHotels review

Difficulty getting warm water in the morning. Room heating wasn't on - no thermostat. Window looked out onto a wall - about 1 metre away so the room was dark. Good location. Surprised that Mercure has such poorly maintained properties.

l. comfortable hotel

Customer review rating 3.8/5

Just L. Business - 05/10/2019 AccorHotels review

Always welcomed with the most helpful staff and clean rooms

excellent

Customer review rating 3.8/5

A., R. Friends - 01/10/2019 AccorHotels review

very pleasant. I arrived late but you accommodated me well. Up to my room. I booked the hotel by personal appearance four weeks ago.

Drop Off For Heathrow.

Customer review rating 3.8/5

David D. Families - 01/10/2019 AccorHotels review

We had to drop a relative at Heathrow and decided to stay near to the airport. Reading is very handy for Heathrow and prices are much better than London. So we found the Mercure a good venue at a very reasonable price. The hotel building is lovely and full of character and the position is excellent, in the middle of the town and 5 minutes walk from the train and coach connections.

Mrs Penelope C.

Customer review rating 3.8/5

Penelope C. Business - 30/09/2019 AccorHotels review

Terrible room, very old room, bathroom lights was out of service , wash basin glogged, strange odor during ours staying. I believe that 08.oo is too late for breakfast. Friendly staff ,good location.

Ok

Customer review rating 3.8/5

Thomas S. Solo - 30/09/2019 AccorHotels review

Room was very tired also the surround around the base of the bed was dirty

Clean, comfortable and good location

Customer review rating 3.8/5

Mike T. Business - 29/09/2019 AccorHotels review

Check in was easy polite staff during stay. Food served was good.

Customer review rating 3.8/5

Kurt Business - 28/09/2019 AccorHotels review

Good basic stay in nice authentic old english style. A negative point is the early closing of the bar.

Dear Kurt B., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Madhu Balakrishnan

Disgusting room, dated hotel and apathetic staff

Customer review rating 3.8/5

Disgusted C. Business - 26/09/2019 AccorHotels review

The room i was in was filled with mould in the roof and ceiling, it was very noisy, paint was coming off the walls due to damp. The bed was incredibly uncomfortable and the thick smell of air freshener only vaguely masked the smell of dead animals. The staff offered to swap rooms for me but explained that they "were all the same" The room was also filled with visible bed bugs. I checked out after one night(was supposed to stay for five) as it was so foul. The hotel is incredibly dated. The wifi was very slow and stopped working. The staff had to keep rebooting it. No air con in the room either. The tv also had no reception. The bar was also disgusting. How this hotel gets a 4 star rating is beyond me, it is not even 1 star. Horrendous experience. I wont be visiting ever again.

Dear Alex R., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Madhu Balakrishnan

Uncomfortable overly soft bed.

Customer review rating 3.8/5

Andrew Solo - 26/09/2019 AccorHotels review

All OK except for the bed.

Dear Andrew G., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Madhu Balakrishnan

Noisy floors and flies on breakfast

Customer review rating 3.8/5

Vania Business - 25/09/2019 AccorHotels review

Woke up at 5am with noise from above floor because hardwood floor makes noise at every move. There were flies on the breakfast which is not hygienic at all.

Dear Vania J., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, General Manager Madhu Balakrishnan

expensive for what it was

Customer review rating 3.8/5

Lorna Business - 23/09/2019 AccorHotels review

Small room, which was very clean, but had minimal extra comforts. Breakfast was very poor, chees curling up, low quality ingredients on cooked breakfast and no service from staff.

Dear lorna J., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

Brilliant piece of history

Customer review rating 3.8/5

Lucia Business - 23/09/2019 AccorHotels review

Amazing building with long corridors. the rooms are a bit old, but I guess it's part of the charm. In my room, 308, the bathroom wasn't as clean as it should have been. The experience overall was good as the placement of the hotel is amazing, good breakfast and cute garden.

Dear Lucia S., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Uncomfortable

Customer review rating 3.8/5

Matthew Y. Business - 22/09/2019 AccorHotels review

Uncomfortable bed, far too hot in the room, car park too far away - no indication upon booking the hotel itself lies within the no car zone spot

Dear Matthew Y., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

Very lovely hotel. Perfect location

Customer review rating 3.8/5

Hg Business - 21/09/2019 AccorHotels review

I had a top floor corner room with a view out over the main pedestrian area. Everything you need and biscuits in the room.

Dear Hayley G., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Mr Giles B.

Customer review rating 3.8/5

Giles B. Business - 20/09/2019 AccorHotels review

Arrived at the hotel, evening of 17th September, 2019. First impression that this was a chic old school hotel with a rustic feel. I checked in to my room and was immediately disappointed as it seems like the rooms and bathrooms have not been smartened up for a number of years and made it feel like a bog-standard B&B, the TV was old and dated with poor signal. I also requested when booking through works portal, two single beds, it turned out to be two single beds connected which wasn't great. As mentioned above, the bathroom was a really old, basic bathroom and was surprised a chain like Accor haven't upgraded to at least put in a shower cubicle. I then went downstairs to the bar area where I initially planned on eating as it had been a long day travelling and I wanted to have an early night. That was soon opted against after walking in to the bar and immediately surround by flies. I had one pint and moved to find somewhere clean to eat which wasn't too difficult. Also, the menu had a glaring type, 80oz Sirloin Steak which I am fairly confident should have said 8oz. Given the building itself, this hotel could be so, so much more. I think moving forward I will stick to the Ibis or Novotels which whilst being a member of Le Club Accor have never been anything less than brilliant. I don't believe I will be staying at this hotel again moving forward. I hope you take the above feedback and implement an improvement plan of some sort. Kind Regards Giles B. 07… 604

Dear Giles B., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

Terrible night's sleep

Customer review rating 3.8/5

Mike C. Business - 19/09/2019 AccorHotels review

Whilst my room was spacious, and check in staff were pleasant unfortunately my stay was disasterous. I was on the first floor (room 315), a few feet away from scores of drunken revellers wandering up and down from bars at the Oracle. The carousing stopped at around 3am. Then a 4am an articulated lorry arrived, parked next to my window and spent the next hour or so delivering their wares to high street stops - wheeling racks on and off the truck. I doubt I have ever had a worse night sleep. Breakfast was ok- having breakfast cooked rather than on a buffet was a plus. As mentioned the room was fine size wise (though clearly had not been hoovered that day) but with no air conditioning or sound proofing I might as well have attempted to sleep on the street below.

Dear Michael C., Thank you for taking the time to tell us about your experience at the Mercure George Hotel Reading. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Madhu Balakrishnan General Manager

iron not working / light flickering

Customer review rating 3.8/5

Bri Business - 19/09/2019 AccorHotels review

good sleep, but few maintenance need addressed light flickered on and off iron not working

Dear Brian C., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Another great stay

Customer review rating 3.8/5

John S. Business - 18/09/2019 AccorHotels review

As always my stay at the George is always great. All the staff from the reception to the bar are extremely professional and very friendly

Dear John S., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager

Pretty good!

Customer review rating 3.8/5

Ann T. Couples - 18/09/2019 AccorHotels review

Lovely hotel and helpful staff. The bed was a bit soft and duvet very solid/heavy. Breakfasts mostly good, the fruit and various other dried fruit nuts and yogurt were lovely, Having a variety of breads and toaster is a good touch. The Full English was not the best as everything was fried (even the mushrooms) I prefer mushrooms poached or grilled and the bacon would be better grilled. I only it on one day.

Dear Ann T., We very much appreciate your comments regarding your stay at the Mercure George Hotel Reading. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Madhu Balakrishnan General Manager
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