Novotel Bangkok Platinum Pratunam Hotel 4 stars

TripAdvisor rating 4.5/5 4,437 reviews
Novotel Bangkok Platinum Pratunam
See on a map
+ 26 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Free WiFi, generous work space, flatscreen TV

  • Rooftop bar and infinity pool with city views

  • International Seafood Buffet dining

  • 5 flexible meeting spaces for events that work

  • Close to taxi boat, free Siam Paragon, BTS Chidlom and Siam, CentralWorld and Pantip shuttle

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • SUVARNABHUMI
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Bangkok Platinum Pratunam

220 Petchaburi Road
Ratchathewi
10400
bangkok
thailand

Tel: +6622091700

Fax: (+66)2/1607200

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   2, 11, 23, 60,93 Platinum Fashion

  • AIRPORT RAIL LINK :   RATCHAPRAROP

  • BTS - BANGKOK SKYTRAIN :   Chidlom or Ratchathewi

  • By plane

    DON MUANG At 26km / 16.16 miles

  • By plane

    SUVARNABHUMI At 30km / 18.64 miles - Shuttle paying

  • By train

    HUA LUM PONG At 7km / 4.35 miles

GPS :13.750226, 100.54581

Currently, close to our hotel

Khao San Road, Bangkok, visit

From 01/01/2018 to 31/12/2019

At 4.1 km

Muay Thai kickboxing in Ratchadamnoen Stadium

From 01/01/2013 to 31/12/2019

At 4.2 km

Siam Museum, Bangkok, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

Wat Pho - Temple of the Reclining Buddha, visit

From 01/01/2010 to 31/12/2019

At 5.7 km

The Great Palace - Emerald Temple, Bangkok, visit

From 01/01/2011 to 31/12/2019

At 5.8 km

Fortifications in Bangkok (Phra Sumen Fort), visit

From 01/01/2018 to 31/12/2019

At 6.1 km

Tour of Wat Arun

From 01/01/2010 to 31/12/2019

At 6.2 km

National Museum of Royal Barges, visit

From 01/01/2016 to 31/12/2019

At 6.8 km

Asiatique Sky, big wheel in Bangkok

From 01/01/2015 to 31/12/2019

At 6.9 km

ARDEL, Gallery of Modern Art, Bangkok, visit

From 01/01/2012 to 31/12/2019

At 16 km

Our accommodations

Superior room : Enjoy work and quietness, our superior room mixed modern decor, ergonomic comfort and high end facilities : large double bed or Twin beds, Flat screen TV, free WIFI internet and safety box: Up to 2 adults and 1 child. A unique experience combining relaxation and focus. The executive room treats you like a VIP! Access to the Premier lounge serving breakfast and evening cocktails; comfy double bed, flat screen TV and free Wifi internet. Up to 2 adults and 1 child.

Standard room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 king size bed

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: ‌3
  • Area: From 23
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Single Beds

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Park View Room with 1 Double Bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Premier Park View Room with 2 Single Beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Family Room

  • Max. number of persons: ‌4
  • Area: From 27
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Executive Room with king-size bed

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with twin beds

  • Max. number of persons: ‌4
  • Area: From 27
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with a separate living room and 1 King Size bed

  • Max. number of persons: ‌4
  • Area: From 52
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE RESTAURANT

Type of cuisine: International

The Square offers a trendy and chilled out dining venue with a large selection of International, Asian and Thai favorites. Daily buffets and "A la carte" selection.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PLATINUM LOUNGE

Photo non contractuelle / Strictly non binding

The Platinum lounge is a sophisticated venue, ideal for a quiet chat with friends, casual meetings or recovering after day's shopping.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR9 BEER GARDEN

Photo non contractuelle / Strictly non binding

With a large selection of cocktails, fresh fruit juices and all day snacks; the Pool bar is the perfect place to relax while the sun sinks below Bangkok skyline

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 270 m²

  • Maximum capacity: 320 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Bangkok Platinum Pratunam

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,691 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

4,437 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect location, right in the middle of shopping area

Customer review rating 4.3/5

Katrina Families - 14/06/2019 AccorHotels certified review

We always stay in a novotel hotel whenever we travel abroad. This is our first time to stay in novotel platinum and i can say that the staff are very accommodating, friendly, and helpful. I just wish that they gave the amenities in 3s (towel, water, slippers, robes) since we were travelling with our child. We had to ask for extras, but they forgot to add an extra towel on our last night. Breakfast selection is just right. Check-in could have been better-they blocked total amount plus deposit on my card, we settled payment during check-out when this could have been done during check-in.

Great Hotel

Customer review rating 4.3/5

Emiliana W. Families - 14/06/2019 AccorHotels certified review

Hotel is great, location is fantastic, near the surrounding traditional until luxury markets and accessible access to some areas using Sky Bridge (such as to Big C Supermarket and Central) check in process smooth. family room is awesome, thanks for the plush companions, kids amenities, etc etc. Breakfast is good, wide varieties.

Bad service

Customer review rating 4.3/5

Ivan Couples - 14/06/2019 AccorHotels certified review

I feel that the service is very poor. I have never tried no one answered when I call the reception desk in the hotel room. After nearly 5 attempts, someone answered and the attitude was very unfriendly. AND, When the day I left the hotel, I found the front desk staff to help call the taxi. They didn’t help me at all. I finally waited in the lobby for nearly an hour before leaving

Dr

Customer review rating 4.3/5

M.r. Business - 13/06/2019 AccorHotels certified review

Quite good but service quality had declined since I was there last year.

Dear Maureen R., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to heat that service quality had declined since you were here last year. Please allow me to express my sincerest apologize. Khun maureen R., I really concerned with your feedback and if you wouldn't mind could you please reply to this email with additional details so I can investigate further with team and will use your feedback to work on areas of development within the hotel. Once again, please accept my sincerest apologies. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Muhammad A.

Customer review rating 4.3/5

Anonymous Business - 13/06/2019 AccorHotels certified review

My over all experience is good. Room was clean and well decorated. Ambiance was good. But faced one bad experience. We booked hotel car for Airport Pick and drop. and paid 1300 Tbh each side. But to drop airport concierge refused to produce hotel car instead arrange taxi for us. asked us to get refund from front desk but they refused us to refund 1300Thb. While we paid 600 Thb to taxi in addition. Must look in this matter

Dear Muhammad A., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am happy to hear that you a great overall experience with us and I also noted your concerns regarding our concierge team. Your feedback has been passed to them for further improvement. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Best stay in Bangkok

Customer review rating 4.3/5

Sher Families - 13/06/2019 AccorHotels certified review

Had an awesome time with the family at Novotel the past few days. kids love the play corner and the pool. Location was superb and staff was very friendly and approachable. Looking forward to stay here again for our next trip!

Dear Sherlene T., We very much appreciate your comments regarding your most recent stay at the Novotel Bangkok Platinum Pratunam. I was so pleased to hear that this is the"Best stay in Bangkok" you had an awesome time with your family at our hotel and highlighted "kids love the play corner and the pool. Location was superb and staff was very friendly and approachable" I will be sharing your sweet feedback with our entire team, I am sure it will serve as a strong encouragement to all of us. Khun Sherlene T., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we cannot wait to welcome you again soon. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Front office staff seem to be required to learn how to treat thier customers. They need to be trained.

Customer review rating 4.3/5

Sung J. P. Friends - 13/06/2019 AccorHotels certified review

It was quite a good stay but I got really bad experience from front desk staff. When I checked out the room, they told me that I would smoke inside room and asked me for 2000bat penalty. But I asked them to show me the proof and evidence. All of a sudden, they showed me some of photos with cigarrett butts taken iside room. So I told them "how can you tell if I was smoking inside room" and "Whst if cigarett butts were just picked up after I smoke outside and I left them inside the room?". Their answers were that room cleaner said that they were able to smell Cigarrett in the room. You know how stupid answers they are? If cigarrets butts are inside room, it's super natural that it makes its smell inside a room. To make it worse, they just revealed photos taken in my room showing the other customers waiting in line back behind me. I think your staff in Front desk doesn't seem to know what the privacy of their customer is. I got really really irritated about it. I had no time to argue with it because of my flight schedule so I just gave 2000Bat and went out on the day. It's been kind of the worst exprience I ever had before. I've stayed in other 5 star hotels for many years but I've never seen those front desk staff without any knowledge on how to treat their customers.

Dear Sungjun P., Thank you for taking the time to tell us about your experience at the Novotel Bangkok Platinum Pratunam. I am sorry to hear about your experience. However please rest assured that I have shared your feedback to our Front Office team and now we are investigating with team. Please allow me to express my apologize for any inconvenience caused. At Novotel, we strive to provide a superior service experience and awareness of guests privacy. therefore we are grateful for your observations as it presents us the opportunity to better serve our guests in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Really Comfortable!

Customer review rating 4.3/5

Erwan I. Families - 13/06/2019 AccorHotels certified review

One thing to take care of is condition of the wall glass in the shower room. The sealant look rough and the glass so transparent, not suitable for family purposed room that we took.

Dear Erwan I. N., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to note that your experience did not meet your entire expectation, please accept my sincerest apologize for any inconvenience caused. I have shared your feedback with our concerned department and corrective actions will be taken right away. Thank you again for sharing your experience, and we hope that you will give us another opportunity to welcome you back again next time. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Fuss Free experience

Customer review rating 4.3/5

Andy Couples - 12/06/2019 AccorHotels certified review

Everything in the room is perfect, clean and well kept.

Dear Andy Ming Huei T., We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am delighted to hear that you had a great stay with us and found that everything in room was perfect for you. I will be sharing your feedback with team. Khun Andy Ming Huei T., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Thanks for the birthday cake.

Customer review rating 4.3/5

Marcus L. Solo - 12/06/2019 AccorHotels certified review

Lovely staff.

Dear Marcus Youwei L., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Marcus Youwei L., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Pleasant stay

Customer review rating 4.3/5

Anonymous Solo - 12/06/2019 AccorHotels certified review

Great location, friendly and very helpful staff.

Dear Thi Diem N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback, especially "Great location, friendly and very helpful staff" and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Thi Diem N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Customer review rating 4.3/5

L. L. Y. Families - 12/06/2019 AccorHotels certified review

There are not enough resources at the front desk, only 2 persons at the time to handle the busy requests for check in/check out.

Dear Loo Y. L., Thank you very much for being our loyalty of AccorHotels. We very much appreciate your comments regarding your recent stay at the Novotel Bangkok Platinum Pratunam. I am disappointed to hear that your experience with us was not smooth, especially check in and check out experiences. I am sorry for the inconvenience caused, please rest assured that I have passed on to our concerned department for their further further improvement. Once again, I do apologize for your experience and hope you will give us another opportunity to welcome you back in the future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Wonderful

Customer review rating 4.3/5

Javier Couples - 11/06/2019 AccorHotels certified review

Everything was good

Dear Javier N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback that you had an excellent overall experience during you stay with us. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Javier N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Service level

Customer review rating 4.3/5

Y. J. Families - 11/06/2019 AccorHotels certified review

We enjoyed our 4 night stay but the last day of the housekeeping which was on 7 J. was below standard. The cleaner did not emptied out the trash bin at the toilet and failed to refurbish the towels for the kids. I had feedback to the counter staff before l checked out on 8 J., thank you.

Dear J. Wong Y., We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. I am really disappointed to read that your experience, especially "room experience" did not meet your expectation; please allow me to express my sincerest apologize and please rest assured that your feedback will be sharing with our Housekeeping team and I can assure you that this is not the level of service which we aim to provide and we will use your feedback to work on areas of development within the hotel. Once again, I do apologize for your experience and hope you will give us another opportunity to welcome you back in the future. Should the occasion arise and you would like to return to stay with us, please contact me directly at h7… and I will personally ensure your future stay with us is memorable for all of the right reasons. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

ok stay

Customer review rating 4.3/5

Russ Couples - 11/06/2019 AccorHotels certified review

the stay at novotel platinum was an ok experience. near shopping malls.

Dear Russel P., Thank you very much for being our loyalty member of AccorHotels. We very much appreciate your comments regarding your stay at the Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

4d3n good

Customer review rating 4.3/5

Anonymous Solo - 11/06/2019 AccorHotels certified review

Good concierge

Dear See C., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback, especially " Good concierge" and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun See C., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Awesome

Customer review rating 4.3/5

Mila N. Families - 11/06/2019 AccorHotels certified review

I have a pleasant stay with my mother as the hotel is close proximity to Platinum Fashion Mall and surrounded by nice Thai street foods. Only problem is the inaccessibility of transport. Will come back in the near future should I go to Bangkok again. Thank you Khob Khun Kaa Mila N.

Dear Mila N., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating and kind feedback from you as our valued guest. I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. Khun Mila N., we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we cannot wait to welcome you back again at Novotel Bangkok Platinum Pratunam. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Okay

Customer review rating 4.3/5

T. Families - 11/06/2019 AccorHotels certified review

-House keeping takes sometime to respond. —Reception at counter is friendly and responsive. - free tuk tuk need to be clean, has cob web on it.

Dear Shi Mun Veron T., Thank you very much for choosing to tsay with us for your recent stay at at the Novotel Bangkok Platinum Pratunam. We very much appreciate your comments for improvement and also compliment feedback to our reception team. However, I have noted your feedback and shared with our concerned department and we will use your feedback to work on areas of development within the hotel. I am sorry for any inconvenience caused, please accept my sincerest apologize. Thank you again for sharing your experience, and we look forward to welcoming you back again in the near future. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Customer service is really good

Customer review rating 4.3/5

Alan Families - 10/06/2019 AccorHotels certified review

I’m impressed with the staffs’ customer service and hotel room is well maintained and clean

Dear Wei Xiong L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. We would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com

Enjoyable stay and a very convenient hotel

Customer review rating 4.3/5

Jastina Couples - 10/06/2019 AccorHotels certified review

Quick customer service, friendly staff.

Dear Pheck Ling Jastina L., Thank you for choosing to stay with us and sharing your feedback regarding your recent stay at Novotel Bangkok Platinum Pratunam. It is always a pleasure to receive such motivating feedback and I can confirm that I immediately shared it with our team and that it will serve as a strong encouragement to all of us. I also noted your concerns regarding food and massage staff, and I will be sharing your feedback with team for further improvement. we would be grateful if you would review us on TripAdvisor. It’s the world’s largest travel site; helping over 60 million visitors every month plan the perfect trip ; Novotel Bangkok Platinum Pratunam. https://bit.ly/2QqOrl5 . Our guests often tell us how helpful it is to read past guests' reviews before booking their own visits. And we're always eager to hear what you liked and how we can improve. Thanks again, and we hope you'll choose Novotel Bangkok Platinum Pratunam the next time you're in Bangkok. Sincerely, Ploynrin Ploykrut Guest Experience & Quality Manager Novotelbangkokplatinum.com
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bangkok