Novotel Moscow City Hotel 4 stars

TripAdvisor rating 4.5/5 1,604 reviews
Novotel Moscow City
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+ 24 Services
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Room 1

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Hotel extras

  • Free Wi-Fi, newspapers and maps of Moscow

  • A minute to the Afimall shopping center with lots of shops, cafes, cinemas

  • 2 minutes to the highest observation deck in Europe and no-limit ice cream,

  • 3 metro stations near the hotel

  • 15-minutes drive to the Kremlin

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • VNUKOVOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Moscow City

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya 2
123317
moscow
russian federation

Tel: +74956648989

Fax: (+7)495/6648990

Contact email

Check-in from 14h00

Check out up to 12h00

  • MOSCOW METRO :   KALININSKAYA DELOVOY TSENTR

  • By plane

    SHEREMETYEVO At 34.5km / 21.44 miles

  • By plane

    VNUKOVO At 30km / 18.64 miles - Shuttle paying

  • By train

    KIEVSKY STATION At 4.9km / 3.04 miles

GPS :55.748069, 37.53685

Our accommodations

Our spacious, contemporary rooms have all the necessary facilities and are the perfect place for business or a holiday. For your convenience, the hotel offers free WIFI.

Superior Room with queen-size bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Superior Room with 2 twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Iron

Executive Room with king-size bed

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Junior Suite Room with king-size bed and sofa

  • Max. number of persons: 4
  • Area: From 58
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Suite Room with king-size bed and sofa

  • Max. number of persons: 4
  • Area: From 75
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

MC TRADERS

Type of cuisine: International

MC Traders offers a wide range of delicious international cuisine and cooking classes. The guests can enjoy Early bird breakfast from 4 am; hold a meeting during a business lunch and in the evening relax next to a real fireplace in the bar.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MC TRADERS BAR

Photo non contractuelle / Strictly non binding

Located in the hotel lobby, the MC Traders lounge bar is the ideal place to relax. A wide range of drinks and snacks is available to suit all tastes.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 975

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Moscow City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,642 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,604 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location

Customer review rating 4.5/5

Anonymous Families - 09/09/2019 AccorHotels review

everything was good

above expectation

Customer review rating 4.5/5

Sandy Business - 08/09/2019 AccorHotels review

Fast check in Friendly and room is comfortable

Dear Sandy, It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

Nice Hotel and perfect location

Customer review rating 4.5/5

Hans W. B. Business - 08/09/2019 AccorHotels review

I am still waiting for my invoice. I stayed in room no. 668 and there was a problem during check out

Customer review rating 4.5/5

Aizhan Business - 06/09/2019 AccorHotels review

it was pleasant stay. Thanks for continuous support and assistance

Dear Aizhan , Thank you for taking the time to share your feedback. Looking forward welcoming you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Good stay as always

Customer review rating 4.5/5

Fiona C. Business - 06/09/2019 AccorHotels review

It is a good stay as always. Thank you.

Dear Fiona Wei Hsin, Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Good First Stay.

Customer review rating 4.5/5

Justin E. Business - 06/09/2019 AccorHotels review

Hi, It was my first stay in your hotel and a good experience. All amenities where there. The room was simple but good. I will definitely come back. Kr, Justin

Dear Justin, It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

good

Customer review rating 4.5/5

Irick Business - 06/09/2019 AccorHotels review

good

Dear ChiaHsun, Thank you for taking the time to share your feedback. Looking forward welcoming you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Just issues!

Customer review rating 4.5/5

Antonio C. Business - 05/09/2019 AccorHotels review

Issues, couldn’t find the booking! No water on last day of stay! Personelle not ready to help or answer questions!!

Customer review rating 4.5/5

Anonymous Business - 05/09/2019 AccorHotels review

Very good experience

Dear Mike, Thank you for taking the time to share your feedback. Looking forward welcoming you back to our hotel very soon! Sincerely, Arina Simonyan Guest relations specialist

Hotel review business trip

TripAdvisor rating 4.5/5

668sandy Business - 02/09/2019 TripAdvisor review

Location near to exhibition hall, shopping Staff is friendly Hotel atmosphere is excellent Fast Check in and out Only the Breakfast is boring, 7 days continuously eating the same nothing new Room is clean and tidy

Dear Sandy! Thank you very much for your stay. It is a great pleasure for us to know that you enjoyed your stay at our hotel. We are glad to hear, that you liked the location, our friendly staff and hotel atmosphere. Breakfast at the restaurant is very healthy, tasty and nutritious. We will be happy to see you among our hotel guests again. You are always welcome.

great stay

Customer review rating 4.5/5

Lcso Couples - 01/09/2019 AccorHotels review

great room, modern hotel , clean and close to metro station

Dear Lorena S., Thank you very much for your stay. We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is a pleasure to know that you enjoyed your stay in general. We are awfully sorry for the water cut-off at the hotel, caused by an accident. Our engineering team worked perfectly. They repaired everything very quickly. Please accept our sincere apologies that this accident made too much inconvenience for you. We will be happy to see you among our hotel guests again, and we hope that your next visit will be much more pleasant, than this one. Sincerely, Anton Mirkin Guest relations specialist

Very satisfying

Customer review rating 4.5/5

Yana Couples - 31/08/2019 AccorHotels review

We liked our room, location was good near Afimall and near metro, breakfast was delicious. Very good choice to stay

Уважаемая Яна! Спасибо Вам за визит. Благодарим Вас, что нашли время ответить на наши вопросы. Нам приятно видеть, что Вы остались довольны Вашим проживанием в Новотель Москва Сити. Мы постоянно работаем над улучшением качества обслуживания и для нас важен комментарий каждого гостя. Ещё раз спасибо за обратную связь. Мы надеемся, что Ваш следующий визит будет столь же приятным, как и этот. С наилучшими пожеланиями, Антон Миркин Специалист по работе с гостями

Good, but not great

Customer review rating 4.5/5

K. Couples - 26/08/2019 AccorHotels review

We had a small getaway with my wife for our 10th wedding anniversary. We've stayed at this Novotel before and like it's location, spacious rooms, cleanness and nice breakfast. I've mentioned at special requests that it was a special occasion for us, and unfortunately this was not recognized by the hotel in any way - a simple card with wishes on a pillow would do. The bar downstairs didn't have any alcohol except for beer. We've really appreciated noise isolation in the room - there was a bachelorette party in the next room, which didn't bother us.

Dear Mr. Chuvelev, We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City. We are glad that your stay in general was good. We apologize for the temporary inconvenience, we will resume the sale of alcohol next month. Please, in your next stay contact me directly by mail h7… about your wishes regarding accommodation. We will do our best to make your stay perfect. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Somehow not as good as before

Customer review rating 4.5/5

Anonymous Families - 21/08/2019 AccorHotels review

Overall, fine. The biggest upset is the internet. At some point it was so bad I could barely check my email. Called reception, nothing happened. The hot water in the shower is not that hot. Just a bit over the "warm", which was surprising. So we paid over 100 Euro for night and did not get a respective experience we could 100% enjoy.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Moscow City.It is such a pleasure to know that you enjoyed your stay with us. In regards the Wi-Fi system, we will take a note and will work on improving the connection We will be happy to welcome you back at our hotel again! Sincerely, Maria Gogleva Guest relations specialist

Great experience as always

Customer review rating 4.5/5

Alina Solo - 21/08/2019 AccorHotels review

We always stay at your hotel when in Moscow. Very clean and modern. Great location too. The only thing I would suggest is having bath robes in the rooms.

Dear Alina, We very much appreciate your comments regarding your stay at the Novotel Moscow City. Let me inform you that we provide bathrobes by request. We will be happy to welcome you back at our hotel again! Sincerely, Arina Simonyan Guest relations specialist

Transactional and very basic service at best

Customer review rating 4.5/5

S. M. Business - 21/08/2019 AccorHotels review

Transactional service and very basic. When asking for local assistance, there was only a map provided. I can use google maps for that purpose. Your team member made no attempt to assist. During breakfast, the hostess was arrogant and rude and clearly occupied flirting with another male guest. So getting her to tell me or assist me was obviously a hassle. There was no memorable moment. The room was terrible and I had a nice view inside a staff canteen, from inside the building across. For someone booking directly with the hotel, I would have expected a room to the outside with natural light.

Dear Mrs. Michelsen, Many thanks for your review. We apologize for make you feeling this way. The service level is crucially important to us. Would you please be so kind to advise when you approximately you addressed our staff to assist both on front desk and at the restaurant so we could identify the employees. it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Gogleva Guest relations specialist

Smooth

Customer review rating 4.5/5

R. Friends - 21/08/2019 AccorHotels review

Pleasant

Dear Mr. R., Thank you for your positive feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. Looking forward welcoming you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Good enough, but the service needs to be improved

TripAdvisor rating 4.5/5

senya211190 Family - 18/08/2019 TripAdvisor review

Good and wide rooms, varied breakfast, fair price vs. quality rate but there are things that need to be improved: young personell with lack of supervision, dirty dishes are left by the doors and cleaned by room service only in the morning, no big attention to details and hosts requirements (we requested a baby crib and did not get it till midnight, we also had an early check-out and requested an early breakfast to restraunt personell.... as a result it was not communicated to the reception and we had to wait for the breakfast to be prepared so almost missed our train). Great location (Metro station right in the shopping mall downstairs), but not a hotel for families with children (no microwave oven in the room neither in the dining area, baby seat was offered to us at the end of the location period, no bathroom neither baby baths offered - only shower).

Dear Senya! Thank you very much for your stay! It is a pleasure for us to know that you enjoyed the room & restaurant. You are right, our hotel is more popular among business people because of the location (Downtown area with a lot of offices, Exhibition center and World Trade center neighborhood). But we also pay special attention to our young guests. We have children area for games in the lobby. Please accept our apologies for the inconvenience you had during your stay. We are constantly doing our best to improve our service. We arrange trainings for our staff. We invite you to come to our hotel, if you will happen to be in Moscow again. We hope that we will be able to change your opinion about our hotel and you will enjoy your next stay very much!

Stay with Family at Novotel

Customer review rating 4.5/5

George Families - 16/08/2019 AccorHotels review

The location is convenient 5.5 Km from red square. For a family of 4 persons it will cost you 220 Rubles with metro or 250 with Yandex to reach the read square. The view was perfect, the room was facing at the river. The room was comfortable and the room service was good. Every day the mini bar was refilled and we found the room perfectly cleaned on daily basis. I've tried once the gym and was good as well. The breakfast was very good and all my family, including the kids, eat well.

Dear Georgios M.! We very much appreciate your comments regarding your stay at the Novotel Moscow City and your giving us such a high rating. We are very pleased to know that you enjoyed staying with us. It is always a pleasure to receive positive feedback. We strive to continuously improve the quality of our services. so every comment is very important for us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Come back to us again! Sincerely, Anton Mirkin Guest relations specialist

great location, great service

Customer review rating 4.5/5

L. Business - 16/08/2019 AccorHotels review

all perferct, easy access, good restaurants around

Dear Romeo L., We very much appreciate your comments regarding your stay at the Novotel Moscow City and your giving us such a high rating. We are very pleased to know that you enjoyed staying with us. It is always a pleasure to receive positive feedback. We strive to continuously improve the quality of our services. so every comment is very important for us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Come back to us again! Sincerely, Anton Mirkin Guest relations specialist
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