Hotel - ibis budget Luzern City
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Luzern City

3.5/5 1,690 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Paying WIFI in all the rooms
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Paying covered parking (Paying)
    • Private outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Air Conditioning

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 128 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
    • Automatic air control
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Toilets
    • Emergency info in rooms
Our rooms fittings
3.9/5 AccorHotels Rating 3,491 reviews

Our guest reviews for ibis budget Luzern City

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,690 reviews
Mohammed F. Couples - 29/11/2018 AccorHotels certified review
« Mr. Mohammed F. »

Overall it was good and decent enough..

Dimpesh G. Solo - 26/11/2018 AccorHotels certified review
« Overall it was good stay. »

Hotel was good. But be careful, if you give your credit card number for blocking the room, please pay by the same card. Due to exhausted limits of that card, i paid by another card. To my surprise, I was charged again on the card which was given during the blocking of the room. When i asked why it was charged again even though it was fully paid, i had no answers. I had written an email with copy to GM's email id but not email saying it will be returned if it is charged twice. That was SAD part of the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIMPESH G., Thank you for the comments regarding your stay at Hotel ibis budget in Lucerne city. We apologize that we tried pre-authorization the amount of your room from your credit card although you had already checked-in. I send a email regarding to this problem. Please I do appreciate your feedback, which is most valuable to us. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, Hotel ibis budget in Lucerne City Hikari MIyahira

S Solo - 26/11/2018 AccorHotels certified review
« Average »

Very basic...for the price (which really wasn’t budget) I would have expected just a little bit more. No jug in the room for a cuppa, the smallest shower I’ve ever seen in my life....which also wet all the floor outside the shower with door closed. On a positive. It was clean & the bus passes (whilst I didn’t use them) were a nice bonus. The staff were very helpful. The hotel was very safe & secure.

Durgesh S. Friends - 24/11/2018 AccorHotels certified review
« Very good »

Room space is less but staff, hospitality was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. DURGESH S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel ibis budget in Lucerne city Hikari Miyahira

Effendy Families - 12/11/2018 AccorHotels certified review
« Friendly Staff with Good Location »

The hotel is comfort, the staff is friendly and the location is good. There is bus in front of the hotel but it is located far from city center. You need to walk about 900m to go to the train station or you can take a bus to go there.

Anonymous Couples - 04/11/2018 AccorHotels certified review
« Hote is ok »

Rooms are very small even toilet bathrooms are very small.So you can't spent whole day in hotel.If we want spent night only i will recommend this hotel. But I like the break fast and connectivity from station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABHIJIT D., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. The size of the rooms and bathrooms is something we can't change. There's so much to explore right at our doorstep that it would almost be a waste of time to stay in the room! Except for the comfort of our ibis sweet bed of course. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hikari-Front office team Hotel ibis budget in Lucerne

Visiting S. Solo - 04/11/2018 AccorHotels certified review
« Strange »

When you enter the room there’s foul smell also when you open the door it was noisy. Most of all In future staff should be careful & do her job properly not to give the room which was already occupied shameful that you are trying to open the room surprisingly someone is inside. But one staff I believe she’s Chinese & nice very helpful she helped me fixed my iPhone. Also I noticed they give good higher floors meaning good room to maybe European to impress so many explaining but for other occupants wow no explanation they did not even mentioned that they have free ticket bus within lucern area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAHLEE C., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hikari-Front office team Hotel ibis budget in Lucerne

Rick Couples - 01/11/2018 AccorHotels certified review
« A wonderful adventure »

The hotel was extremely close to the city center by taking the bus that had a stop just across the street. In five minutes we were at the city center with an easy walk to the old town or connections to other areas of the city. The hotel provided us with a free transportation card for local transportation services, GREAT!. The staff was extremely helpful from directions to laundry assistance. The breakfast had meats, cheeses, cereal, rolls, yogurt, juice and hot drinks. The rooms were small but the price was great compared to other hotels. If you don't mind being a little cramped, it was clean and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City

Jamesu Couples - 31/10/2018 AccorHotels certified review
« Convenience and simplicity at an affordable price »

Very good location for the Luzern Swiss City marathon. We used late checkout for post race showers and bag storage, and enjoyed the city, the run and the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel ibis budget Luzern

Probir K. D. Families - 27/10/2018 AccorHotels certified review
« Comfortable accommodation which is value for money »

Decent and clean rooms, friendly and supportive staff members and the location is well connected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PROBIR KUMAR D., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City.

Anonymous Couples - 27/10/2018 AccorHotels certified review

It was an overall good experience. The only downside is the toilet..if only it could be fully enclosed with an option to lock from inside. You need to take in account international tourists requirement. This may be sufficient from European travellers, but coming from middle east, we except a little more privacy

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAISON J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City

Kk C. Families - 27/10/2018 AccorHotels certified review
« Unfriendly and unwelcome reception. »

As an Accor member, this is the only hotel that we experienced unfriendly and unwelcome services particularly from a male staff member who was on morning duty on 19 October 2018. This is also the ONLY hotel in our long travel history with Accor and any other hotels in the world that charged for luggage storage when our rooms were not ready for check in. We had five pieces of luggage and were charged CHF 3 per piece!! It was very disappointing and dissatisfying that as guests of the hotel, we had to pay for luggage storage when this is a worldwide standard complimentatry service any hotel would provide for its guests, as I have always experienced with this one and only exception at Ibis Budget Lucerne City.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAI KHEONG C., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Luzern

А. Solo - 27/10/2018 AccorHotels certified review
« For the price it was exactly as I expected. »

Good: low price (for Switzerland), free city transport card, good shower, quick check-in/out, no deposit, 10 minutes to Bahnhof by foot or 4 minutes by bus, (surprisingly not bad) breakfast. Bad: impossible to take a shower without wet room floor, only two towels, no view from the room, noise from the trains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREI V., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City

Aditya M. Families - 25/10/2018 AccorHotels certified review
« A comfortable stay »

The hotel is pretty decent with all basic amenities. The best part is the microwave at the reception where we can heat our food. The only issue is the bathroom doors which are transparent without any curtains which does not make sense at all in a tripple sharing room

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADITYA M., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, ibis budget Luzern City

Anonymous Couples - 23/10/2018 AccorHotels certified review
« Well located Hotel clean »

The hotel suited our requirements very well

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN J., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team Hotel ibis budget in Lucerne

S S. C. Families - 22/10/2018 AccorHotels certified review
« Very Comfortable Conveniently Located.. »

Very Good experience..

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUKHWANT S., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City

A C. Business - 22/10/2018 AccorHotels certified review
« Great value, budget hotel but everything is provided and it is very clean and well presented »

I was very pleased with the location and amenities available at the hotel with free wifi and great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANGELA C., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Luzern City

Anonymous Couples - 22/10/2018 AccorHotels certified review
« Lovely staff small room »

The staff at the reception desk could not have been more helpful . Please thank them from us . Breakfast ok .room very small .

Our hotel has responded to the review
Our hotel has responded to the review

Dear RUTH JOANNA B., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kaushik Couples - 21/10/2018 AccorHotels certified review
« Good but not great »

I was told that I would get 20% off in titles cable car with the visitor card that you had given. But they didn't give discount. Regarding oven usage in pantry area we were not informed earlier. Free Wi-Fi at selected zone,city pass were add-on we didn't expect and was good .

Jlk Couples - 20/10/2018 AccorHotels certified review
« Value for money »

This hotel represents good value for money. Rooms are clean (yay! :) ), comfortable, and bright, but not roomy and with a minimum of extra conveniences (e.g. no kettle). Breakfast is good without being exciting, but convenient and all you can eat. Location is a walk or a quick bus trip (free!) from the old town and train station. Quiet place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON K., We very much appreciate your comments regarding your stay at the ibis budget Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front office team Hotel ibis budget n Lucerne

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