ibis budget Luzern City 1 star

TripAdvisor rating 3.5/5 1,778 reviews
ibis budget Luzern City
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Room 1

Number of guests
Children's age
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Le Club AccorHotels

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Reception is open 24 hours a day

  • Free public transport ticket for the city of Lucerne

  • Free WIFI

  • Buffet breakfast from 6am to midday

  • Participant in the ibis Business Card Program

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Luzern City

KELLERSTRASSE 6
6005
luzern
switzerland

Tel: +41413678000

Fax: (+41)413678010

Contact email

Check-in from 12h00

Check out up to 12h00

  • From Luzern Train Station :   4 Brünigstrasse

  • By plane

    AEROPORT INTERNATIONAL At 17km / 10.56 miles

  • By train

    HAUPTBAHNHOF LUZERN At 1km / 0.62 miles

GPS :47.043658, 8.311341

Our accommodations

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room

Double Room with double bed (59x79 in. [150x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room

Family room with a double bed (150 x 200 cm) and twin beds (80 x 200cm)

  • Max. number of persons: 4
  • Area: From 20

Our guest reviews for
ibis budget Luzern City

100% genuine reviews from our guests

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AccorHotels Rating 4.0/5

4,295 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,778 reviews

Good stay could have been better

Customer review rating 4.0/5

Bhargav Families - 06/11/2019 Confirmed reviews AccorHotels

Location is great, the staff is helpful, the breakfast was good. the only things that could have been better are bathroom and toilet doors which didn't have any closing nob and since I was staying with 3 other people it was awkward to use the toilet and bathroom. Also, shower place is so short and transparent as well which I did not like.

Okay, more room for improvement....

Customer review rating 4.0/5

Aaron Couples - 04/11/2019 Confirmed reviews AccorHotels

The bathroom has a constant "Urine" odour. The front desk staff could be a bit more friendly.

Room quality as expected - check-in not so much

Customer review rating 4.0/5

Traveler Business - 04/11/2019 Confirmed reviews AccorHotels

I've performed the online check-in and left personal data including the number of my id-card and the invoice address. When I arrived at the hotel, none of this data was available and in the end the invoice doesn't contain the correct address. The quality of the room as was expected although it was significantly smaller than the rooms shown while booking.

Clean and Room and Great Staff

Customer review rating 4.0/5

Faruq I. Friends - 03/11/2019 Confirmed reviews AccorHotels

I love the location of the hotel. There is a bus stop which just 1 minute walk from the hotel and you are able to reach Luzern Hub (main terminal to travel everywhere in Switzerland). The front desk staff are extremely friendly too. They gave good advice to you in term of tourist spot and nearby restaurant. However, if you are a person who love to stay in a hotel room all day long, this hotel may not be the cozy one that you are looking for.

A small tiny room but nice front desk staff

Customer review rating 4.0/5

Pearly Friends - 03/11/2019 Confirmed reviews AccorHotels

Room was tiny, with separate shower and wc, which was super inconvenient. Sink was outside. Not enough space to put stuff. But front desk staff made it up with their warm attention, particularly Thierry who gave us a lot of information and suggestions on what to do.

Bathroom is really bad

Customer review rating 4.0/5

Anonymous Friends - 03/11/2019 Confirmed reviews AccorHotels

I had a bad fall because of slippery floor, and the smell is very bad.

Excellent

Customer review rating 4.0/5

Sharon P. W. Friends - 02/11/2019 Confirmed reviews AccorHotels

This was a great place and didn't feel like a budget hotel at all Easy to reach by public transport or walk from Train Station

GREAT LOCATION

Customer review rating 4.0/5

Jorge G. Families - 01/11/2019 Confirmed reviews AccorHotels

Easy access and comfort stay

Nice Hotel for a price in Switzerland

Customer review rating 4.0/5

Ka G. Friends - 31/10/2019 Confirmed reviews AccorHotels

Overall it was comfortable. The check in/out was a breeze. They provided us a Lucerne Visitors Pass for free - that can be used in bus and trams.

A good stay in Lucernce

Customer review rating 4.0/5

Sean Families - 31/10/2019 Confirmed reviews AccorHotels

I have a good stay in this hotel and the staff are very helpful.

Comfy, secure, close to centre

Customer review rating 4.0/5

Lucy Couples - 31/10/2019 Confirmed reviews AccorHotels

Easy to find from the station. Room was compact but had everything we needed (a kettle and an extra pillow would have gotten you 10/10!). Quite noisy outside from the traffic but once window was shut you couldn't hear a thing (double glazed). Staff helpful and friendly.

No maintenance in the hotel

Customer review rating 4.0/5

Anselmo Couples - 29/10/2019 Confirmed reviews AccorHotels

I had a room with the air conditioner so loudy I had problems in falling asleep. Usually I do not have problems like this one. I'll never get this hotel.

Dear ANSELMO C., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team
Customer review rating 4.0/5

Anonymous Families - 27/10/2019 Confirmed reviews AccorHotels

Poor cleanliness of bedding. Room/elevator card was not working. I had to pay a full price for my child's breakfast under the excuse that he is 12 years old although every where you look it is stated that till 12 years you pay 1/2 the adult price. On the bill that the manager sent me, he put Mr. where he should have put Ms. this kind of mistake is inadmissible since I was right in front of him when he sent it.

Dear SAMAR J., Thank you for taking the time to tell us about your experience at the ibis budget Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front office team

Good

Customer review rating 4.0/5

Kurt Business - 27/10/2019 Confirmed reviews AccorHotels

Convinient, clean, comfortable

Standard ibis, near tram stop

Customer review rating 4.0/5

Anonymous Families - 27/10/2019 Confirmed reviews AccorHotels

clean, has supermarket near, near team stop but not in the center that you can walk. Good services.

Low headroom safety hazards

Customer review rating 4.0/5

Alfredo Couples - 26/10/2019 Confirmed reviews AccorHotels

The room we stayed has a double decker bed. Whilst the minimum bed width is understood, the upper bed protrusion causes severe head injury to users bending downwards. Proposed solution: Apply a soft foam tape to cushion the impact. The tape shall be in yellow & black stripe as a warning to the users of low headroom & potential head injury. User’s safety should not be compromised. Thank you. Regards Architect

Nice staff

Customer review rating 4.0/5

Ms Friends - 25/10/2019 Confirmed reviews AccorHotels

Very nice staff with good response. Clean and tidy room but a bit small for 3 people. And the necessary like towels just prepared for 2 people only. A bit far from train station but near the tram station. Hotel provided travel card for free so we could travel around by tram.

Nice and comfortable

Customer review rating 4.0/5

Irene Families - 23/10/2019 Confirmed reviews AccorHotels

It’s the first time I stayed in Ibis. My feeling is positive.

Budget hotel with all facilities

Customer review rating 4.0/5

Subhadeep Families - 21/10/2019 Confirmed reviews AccorHotels

Hotel is good, less expensive and have all features. Only point is the space is small in the hotel. if 3 adults stay wl be hard to move in house. But considering Switzerland to be an expensive country it is good Budget wise. They have good morning buffet for 11 CHF. Also hotel is in 3 kms. From Luzern station and have all time tram access so it is great.

Rooms and Basic Amenities are not upto the mark

Customer review rating 4.0/5

Vishal G. Families - 21/10/2019 Confirmed reviews AccorHotels

Rooms are not upto the marks. Even the basic amenities like the Towel, Charging Sockets, dental kit are absent. Size of the room is so small. Lived in many Accor hotel from Edinburgh to London and currently also staying in London Adagio apart hotel, The ibis hotel is not short as a shocker for me. THe only good part is the location.

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