Novotel Lugano Paradiso Hotel 4.5 stars

TripAdvisor rating 4.0/5 751 reviews
Novotel Lugano Paradiso
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+ 23 Services
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Room 1

Number of guests
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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium (Nearby)
  • Tennis (Nearby)
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodations

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: 3
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with a double bed for guests with reduced mobility

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: 2
  • Area: A partir de 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Suite with 1 king-size bed and sofa bed

  • Max. number of persons: 4
  • Area: A partir de 50
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

The GOURMETBAR by Novotel is an informal setting where you can eat simple, tasty, healthy and balanced cooking and enjoy a drink in a friendly atmosphere. BOCO allows you to eat food prepared by three-star chefs at a moderate price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether you want a quick coffee and croissant, a pre-lunch or dinner aperitif, appetizers or just a refreshing cocktail, the Gourmetbar by Novotel is open daily from 6:30am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,702 reviews

tripadvisor

TripAdvisor Rating 4.0/5

751 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good hotel

TripAdvisor rating 4.0/5

Andra C Family - 08/10/2019 TripAdvisor review

Very good hotel in excellent location, one of the best Novotel. Very good reception and kitchen / bar employees, very polite, willing to help and assist, very professional and with a smile on their faces. Small improvement needed regarding the cleaning personnel, but this is an issue in all hotels around the world. Rooms were cleaned properly but always forgot to either put soap or tea or water or something else. In total good breakfast, very nice hotel and rooms, excellent employees. Would definitely go again!!!

Dear Andra C., Grand Merci, for booking our Hotel and the time you take to share with us impressions about your stay. Please apologies the fact that the soap was not replaced as normaly it should, reason for us to train this issue in order to strive for best. Thank you again and we hope to welcome you back soon at Paradiso and to Novotel. Sunny regards & A presto! Christian S.
Customer review rating 4.6/5

Anonymous Families - 05/10/2019 AccorHotels review

Normal, except for unloading the car that guests must do whilst risking getting a ticket. And on Sunday the lifts were not working

Gentile Signore K., thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. As the Hotel is located in the City center of Paradiso, it is not tolerated by the Police to Park a car in front of our Hotels as it is a Pedestrian zone, with exception of the two paying places that you find roadside. The Novotel car parking give you the possibility to enter first in the parking catch a caddy for the luggage’s and then come easily by elevator to the reception in order to procide to your check-in. Please apologies that the day of your check out, the Saturday 28-09-18 seems that the right elevator going to the Parking have had an incident, nevertheless from our technical department we have no notice of troubles of this elevator during your stay, so that we suppose that the elevator was busy with other guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Christian Schreiner General Manager

Good

Customer review rating 4.6/5

Anonymous Families - 03/10/2019 AccorHotels review

Good

Dear Mrs. J., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Quick stay, no complaints

Customer review rating 4.6/5

Simon Families - 03/10/2019 AccorHotels review

The experience was overall good. Good variety of food for breakfast, clean room and easy parking

Dear Mr. B. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Lovely hotel in good location.

Customer review rating 4.6/5

Catherine L. Solo - 02/10/2019 AccorHotels review

Reception staff were extremely friendly, helpful and accommodating. Welcome drink was a very nice touch. Really good to receive city free transport ticket - a welcome bonus when public transport is extremely expensive in Switzerland. Breakfast was amazing. Only one thing, I was told it finished at 10:30am instead of 10:00am (language issue probably). Room was clean and very comfortable. Only reason I didn’t rate a 9 is the view from room window was overlooking a building site, so not very appealing! Anyway everything else was fantastic and I would definitely recommend Novotel Paradiso to friends and hopefully I will return with my husband some day! Thank you for a memorable experience.

Dear Mrs. L., Thank you for the great review of our hotel We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager
Customer review rating 4.6/5

Abdulelah A. Couples - 29/09/2019 AccorHotels review

Very good

Dear Mr a., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, LAVINIA BETTAREL Reception

Lovely experience; Welcoming Reception

Customer review rating 4.6/5

Abhi Families - 26/09/2019 AccorHotels review

When we reached the hotel, we came to know that our Booking.com confirmation not updated in their system. Luckily, they found one room for us and gave a similar price offered in Booking.com. The front desk was always friendly and gave a proper answer to our queries. During the breakfast, the staffs are continuously checking with the guests (to be precise, fair-skinned) asking whether they need coffee or anything. It was not offered to us, and each time we need to call one of them to do the service for us, which I found unsatisfactory regarding the service. We usually face this in Europe since we are from Asian. They took our orders with a smile, but we need to call them always and do not give eye contact. Other than that, the pool was excellent, and the food was delicious, the room was perfect for relaxing. Location wise is also useful as it is near to Lake.

Dear Mr Abhi, thank you very much for taking time to post your thoughts. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. We are also sorry that your experience during breakfast did not meet your expectations; please allow us to express our sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that it could have been surely a misunderstanding with our employees, since we strictly believe that every guest counts and we make no difference among cultures. We appreciate you sharing your concerns, and it is our hope to serve you in the near future. Sincerely, Alberto Pisacani Front Office Shiftleader

Very good indeed

Customer review rating 4.6/5

Golden G. Couples - 25/09/2019 AccorHotels review

I loved how modern this hostel is both in terms of decor as well as facilities. As a wheelchair user the bathroom facilities and layout was excellent and I appreciated the sockets beside the bed. Breakfast had a wide selection of high quality food.

Dear Golden g., we very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. To us, it is very important that a wheelchair guest receives the same kind of treatment of all the other guests. That is why all our rooms are equipped with the same furniture and materials. Thank you again for sharing your experience, and we hope your next visit in Novotel Lugano will be as pleasant as the previous one. Sincerely, Alberto Pisacani Front Office Shiftleader

Great hotel

Customer review rating 4.6/5

Ibrahim Couples - 16/09/2019 AccorHotels review

Great staff Good room and space But the restaurant is very bad cooker

Dear Mr. A., thank you for the nice review of our hotel!. We are glad that you enjoyed your stay and hope to welcome you again very soon. Best regards Christian Schreiner General manager

Fantastic room and great hotel staff

Customer review rating 4.6/5

Kc Couples - 11/09/2019 AccorHotels review

Enjoyed the stay thoroughly with great service from hotel staff. Convenient location with bus and train services to Lugano central.

Dear Mr. C., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Kind regards Christian Schreiner General Manager

Exceptional Experience, love to come back again

Customer review rating 4.6/5

Erwin Business - 09/09/2019 AccorHotels review

the room is very comfortable, breakfast is nice.

Dear Guest, Thank you for the nice review of our Hotel. We are glad that you enjoyed your stay and hope to welcome you very soon again. Kind regards Christian Schreiner General Manager

Nice room and good breakfast!

Customer review rating 4.6/5

Matt Business - 05/09/2019 AccorHotels review

Friendly staff, perfect location close to the lake, modern clean room, high quality breakfast = always again.

Dear Mr. E. Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Christian Schreiner General Manager

Great great hotel

TripAdvisor rating 4.0/5

Baikonur Family - 04/09/2019 TripAdvisor review

A great, modern hotel in an excellent location. The staff are some of the best I’ve ever experienced. Great bar meals and restaurant. The room was very very modern and had everything we could of needed.

Dear Baikonur, grazie for this beautiful and great review that you posted for Novotel Lugano Paradiso and his Staff. I am honored to read those lines of compliments and we hope to welcome you back soon again. Thank you for your booking @ Novotel! Sunny regards Christian S. & Team

Excellent modern hotel

Customer review rating 4.6/5

Glenn R. Families - 02/09/2019 AccorHotels review

An excellent modern hotel with very friendly staffs

Dear Mrs. R., Thank you for the great review of our hotel. We are glad that you and your Family enjoyed your stay and hope to welcome you again very soon. Kind regards from Paradiso Christian Schreiner General Manager

Super hotel

Customer review rating 4.6/5

Chris L. Families - 26/08/2019 AccorHotels review

Very impressed with this hotel.Spacious,clean hotel with a swimming pool which is a real bonus!

Dear Mr. L. Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

Great family Stay

Customer review rating 4.6/5

Sumit Families - 19/08/2019 AccorHotels review

It was a short stay in Lugano and preferred the Novotel due to its central location. The hotel is very nice, staff very helpful and perfect for family with kids. Great breakfast as well. My kids loved the push scooters available for rent at the reception for free as they drove it around the lake. Would definately return when in Lugano next.

Dear Mr. P., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Christian Schreiner General Manager

confortable

Customer review rating 4.6/5

Jecastille Families - 19/08/2019 AccorHotels review

Escale entre VENISE ET ZURICH

Cher Monsieur C., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Novotel Lugano Paradiso. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes également désolés de constater que ce n’était même pas la double upgrade à la hauteur de vos attentes: en fait, même si vous avez réservé deux chambres supérieures, vous avez reçu deux executive aussi communicants qui ne sont même pas disponibles online et que nous conservons toujours pour nos meilleurs clients. Malheureusement, au moment du check-out, sa carte ne permettait pas de payer avec "burn with points" et pour cela, notre employé à la réception ne pouvait pas facturer plus de 2 000 points. J'ai personnellement appelé la hotline pour l'activer maintenant. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Felice Casafina Assistant Manager

Fantastic experience at Novotel Lugano

Customer review rating 4.6/5

Traveller Families - 18/08/2019 AccorHotels review

Very friendly and helpful staff, good location and excellent facilities

Dear Mr. V., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

We will surely come back

Customer review rating 4.6/5

Hadeel Families - 18/08/2019 AccorHotels review

We really enjoyed our short stay. The hotel is modern, the staff are friendly, nice breakfast, clean swimming pool, clean and nicely furnished rooms

Dear Mrs. K., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards Christian Schreiner General Manager

Great location and clean hotel

Customer review rating 4.6/5

Vivian V. Families - 18/08/2019 AccorHotels review

We Really enjoyed our stay here. This was our 2nd stay in 2 months. Hotel is centrally located. Room was comfortable and breakfast was delicious.

Dear Mrs V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback from a Loyal guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner Management
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