Novotel Lugano Paradiso Hotel 4 stars

TripAdvisor rating 4.0/5 707 reviews
Novotel Lugano Paradiso
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Room 1

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Hotel extras

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30.00 CHF
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Solarium Nearby
  • Tennis Nearby
  • Beach and water sports
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Lugano Paradiso

Viale San Salvatore 11
6900
paradiso
switzerland

Tel: +41919850909

Fax: (+41)91/9850929

Contact email

Check-in from 14h00

Check out up to 12h00

  • Migros - Geretta :   2 + 1 Migros - Geretta

  • By plane

    LUGANO AGNO At 6km / 3.73 miles

  • By plane

    MILANO MALPENSA At 76km / 47.22 miles

  • By boat

    GIRO AL LAGO At 0.2km / 0.12 miles

  • By train

    LUGANO At 2km / 1.24 miles

GPS :45.991389, 8.945278

Our accommodations

Superior Room (no smoking) with double bed and sofa bed

  • Max. number of persons: x4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Superior Room with twin beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

Executive Room (no smoking) with double bed and sofa bed

  • Max. number of persons: x3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with a double bed for guests with reduced mobility

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathrobe(...)

MyRoom by Carmen & Rafal: Ticino room/room with double bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with 1 king-size bed and sofa bed

  • Max. number of persons: x4
  • Area: From 50
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

The GOURMETBAR by Novotel is an informal setting where you can eat simple, tasty, healthy and balanced cooking and enjoy a drink in a friendly atmosphere. BOCO allows you to eat food prepared by three-star chefs at a moderate price.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

Whether you want a quick coffee and croissant, a pre-lunch or dinner aperitif, appetizers or just a refreshing cocktail, the Gourmetbar by Novotel is open daily from 6:30am to midnight.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

During the summer months, our open-air "Poolbar" offers regional snacks and wines, ice creams and refreshing drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 176 m²

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 80 people

Find out more
Novotel Lugano Paradiso Meeting Room

Our guest reviews for
Novotel Lugano Paradiso

100% genuine reviews from our guests

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AccorHotels Rating 4.6/5

2,386 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

707 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Nice, but...

Customer review rating 4.6/5

Anonymous Business - 19/04/2019 AccorHotels certified review

The manager made it difficult at check out for me to leave one big piece of luggage at Novotel. I’m back in 3 days - so I’m not exactly abusing of the luggage storage room. In the end, all was arranged and I was able to leave my suitcases. Too bad it happened at check out because it’s often the experience you remember of a hotel.

Dear Mr. P., I am very much surprised about your comment referent to your Luggage as I was personaly present this morning at your check-out time at the reception and at any time I refuse to keep your Luggage. It will be a pleasure to welcome you personaly back in 3 day's. Thank you again for sharing your experience, and we we take the oportunity to wish you some Happy Eastern. Sincerely, Christian Schreiner General Manager

No late check out no upgrade

TripAdvisor rating 4.0/5

912faustag Business - 14/04/2019 TripAdvisor review

I have a gold card but I could not have any upgrade neither a late check out a 2 pm .in the room there was only a tiny towel and a middle one.At the reception they were not so kind I did not felt absolutely a special gold guest.the room was a very noisy one because was over a building site .of course it was not certainly one of the best.the restaurant was very good and the waiters really kind.

Dear Guest 912 faustag, thank you for posting a comment on TripAdvisor. We are glad to read that you appreciated the Restaurant offer and our Service. As you certainly notified during your stay in our hotel there was a big International Congress on going and that fore an upgrade as so as a late check out was not possible during this dates also we have to mentioned that the upgrade conditions are clearly defined as an up grade is given upon availability. We hope to welcome you soon again for one of your next stay in our Hotel and please don’t hesitate in contacting us in advance under H6776-AM@accor.com in order to check personally the upgrade availabilities for you. Thank you for given the preference to Novotel Lugano Paradiso. Sunny regards Christian S.

Loved the breakfast

Customer review rating 4.6/5

Anonymous Friends - 12/04/2019 AccorHotels certified review

Clean and stylish rooms and amazing breakfast

Friendly staff

Customer review rating 4.6/5

Stan Couples - 09/04/2019 AccorHotels certified review

Good especially Alberto upon check in.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team and specialy with Alberto. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner General Manager

Excellent welcome, I had a few difficulties to sort out and the reception team couldn't have been more helpful.

Customer review rating 4.6/5

Bryan R. Business - 03/04/2019 AccorHotels certified review

Warm welcome, every assistance was provided to me to make me welcome. I would recommend anyone to stay there.

Dear Mr. R., Thank you for this great review of our hotel. We are glad that you enjoyed your stay, the warm welcome from our staff and we hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Very pleasant stay

Customer review rating 4.6/5

Steve Families - 02/04/2019 AccorHotels certified review

Nice facilities, very friendly and attentive staff, super dog friendly hotel! We had our dog with us and felt very welcome.

Dear Mr. R., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you, your Family including Doggy :-) again very soon. Sincerely, Christian Schreiner General Manager

Nice atmosphere

Customer review rating 4.6/5

Romain Families - 01/04/2019 AccorHotels certified review

Good place to relax.

Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Modern and comfortable room. Great breakfast

Customer review rating 4.6/5

Anonymous Business - 26/03/2019 AccorHotels certified review

Very good

Dear Mr. D., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. This will be for sure an encouragement for our team that works every day to make perfect the stay of each guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Felice Casafina Assistant Manager

Lugano - not only for business

Customer review rating 4.6/5

Ulrich Business - 22/03/2019 AccorHotels certified review

Stay in Lugano was great , unfortunately for me to short!

Dear Mr.M., Thank you for this nice review of our hotel. We appreciated that you enjoyed your stay and hope to welcome you again very soon and for sure for a longer stay with us. We take the oportunity and wish you a great weekend Sunny regards Christian Schreiner General Manager

Nice Hotel, Friendly Staff

Customer review rating 4.6/5

Georg D. Business - 20/03/2019 AccorHotels certified review

As a Accor Platinum member I stay often in a Novotel. This was my first visit to Lugano Paradiso and I highly recommend the hotel. Clean, nice rooms, good restaurant and very friendly staff. Looking forward to come again. :-)

Gentile Signore D., Thank you for the nice review of our hotel. We appreciated that you enjoyed your stay with us and hope to welcome you again very soon. Sunny regards Christian Schreiner General Manager

nice hotel, nice room but...

TripAdvisor rating 4.0/5

RodrigGirone Family - 12/03/2019 TripAdvisor review

Everything was fine but rest/bathroom swing doors cannot be closed : no intimity. Construction works west and east side: ask for a quiet room. Very nice breakfast. Professional staff serving very good italian coffee.

Dear RodrigGirone, Thank you for this nice review given to our hotel. We are glad that you enjoyed your stay at Novotel Lugano Paradiso and hope to welcome you again very soon. Kind regards Christian S.
Customer review rating 4.6/5

Tony Business - 07/03/2019 AccorHotels certified review

There are no water, no slipper inside rooms.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Of course in best case usualy there are 2 bottles of Evian in the rooms as a welcome from Hotel Please accept all my sincerest apoligies for this lake we had nevertheless you have had the possibility to contact the room service or the reception in order to give the hotel the chance to bring it in your room. Just want to mensioned that you get an early check in without any charges. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Schreiner General manager

Very welcoming

Customer review rating 4.6/5

Sandra P. Solo - 19/02/2019 AccorHotels certified review

The staff recognised me from my previous stays and everyone was helpful and accommodating

Gentile Signora P., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Christian Schreiner General Manager

A very comfortable stay

Customer review rating 4.6/5

Anonymous Business - 01/02/2019 AccorHotels certified review

I enjoyed my stay at your hotel, from the welcome I received on arrival to my departure. The room was clean and comfortable, the breakfast was excellent with a good choice of food.

Dear Mr. F., Thank you for the nice review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. Sincerely, Christian Schreiner General Manager

Perfect Business-Hotel - 5 Minutes from Lugano Paradiso Station

Customer review rating 4.6/5

Mario Business - 30/01/2019 AccorHotels certified review

It is a perfect accommodation for a Business Trip! - Nice and quite new rooms with all the necessary amenities you can expect. - Especially to mention: * The "Jungle Shower" - I am loving-it! * Variety of pillows - There is a bar for the most meaningful discussion during a business trip. - The Breakfast Buffet deserves his name - you get anything you can wish for. - Express check-out: Just drop the card in the box in the morning.

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you soon again in our hotel. Sincerely yours, Christian Schreiner General manager

Was okay

Customer review rating 4.6/5

K. Families - 29/12/2018 AccorHotels certified review

Staff is very helpful and friendly but you should not overload them!

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Lugano Paradiso. I am sorry that your experience about our room service did not meet your expectations. Please apologies the issue that no one take the room service phone, be assured that your comment will help us to find a better soulution during our low season in order to better covered the room service availability. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We lik to take the oportunity to wish you a Happy New Year 2019 ! Kind regards Christian Schreiner General Manager

Lugano December 2018

Customer review rating 4.6/5

Mi 2. Couples - 17/12/2018 AccorHotels certified review

Very friendly and helpful staff. Combined with the freshest and nicest Novotel we have ever been to.

Dear Mr. I., Thank you for this very nice review of our hotel be assured that I will share your words with my Team. We are glad that you enjoyed your stay and hope to welcome you again very soon to Paradiso and to our hotel. Be the present I will take the oportunity to wish you and your Family a Merry Christmas. Thank you for booking Novotel. Kind Regards Christian Schreiner General manager

very good experience

Customer review rating 4.6/5

Emma Business - 06/12/2018 AccorHotels certified review

staff very nice

Dear Mme R., Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to welcome you again very soon. We wish you a Merry Christmas Sincerely, Christian Schreiner Direttore

holiday feeling

TripAdvisor rating 4.0/5

MarcelZ46 Couples - 28/11/2018 TripAdvisor review

We had a beautiful weekend! This hotel gives you a real Holiday feeling! Although it was November the atmosphere of the hotel and envirement near the lake is perfect to relax. Lugano is a very nice city and Novotel offers you perfect accomodation.

Dear MarcelZ46, we very much appreciate your comments regarding your stay at Novotel Lugano Paradiso. We are glad to hear you enjoyed your stay with us, the atmposphere of the hotel and the nice city of Lugano. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Novotel Lugano Team

Good service

Customer review rating 4.6/5

Chunghsuan K. Business - 26/11/2018 AccorHotels certified review

The staff is always greeting me with smiles and good service. Best breakfast in the town. Clean room.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Lugano Paradiso. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Schreiner Direttore
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