ibis Hamilton Tainui Hotel 3 stars

TripAdvisor rating 4.0/5 1,086 reviews
ibis Hamilton Tainui
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+ 18 Services
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Room 1

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Hotel extras

  • Affordable 3.5 star accommodation

  • Riverside location

  • Close proximity to local attractions

  • Restaurant & terrace bar onsite

  • Conference facilities for up to 80 delegates

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • HAMILTON INTL APTPaying
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Babysitting on request (Nearby)
Business services
  • 4 meeting room(s)

Hotel location

ibis Hamilton Tainui

18 Alma Street
3204
hamilton
new zealand

Tel: +6478599200

Fax: (+64)7/8599201

Contact email

Check-in from 14h00

Check out up to 11h00

  • GO BUS :   CBD

  • By plane

    HAMILTON INTL APT At 14.5km / 9.01 miles - Shuttle paying

GPS :-37.785736, 175.282974

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room

Standard 1 queen and 1 single bed

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room

Superior 1 king bed Riverside

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room

Superior 1 queen and 1 single bed Riverside

  • Max. number of persons: 3
  • Area: From 18
  • Wireless internet in your room

MyRoom by Hamilton: Glowing uptream, Mindfullness room, Running & Recovery to calm your senses

  • Max. number of persons: 2
  • Wireless internet in your room

Our restaurants and bars

I-BISTRO

Type of cuisine: Healthy eating

I-bistro offers contemporary New Zealand cuisine, either indoors or alfresco on the balcony. The menu incorporates great local produce and flavours to complement the range of wines on offer, while providing a warm and relaxed atmosphere

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

I-BAR

Photo non contractuelle / Strictly non binding

Offering a contemporary New Zealand wine and beer selection, I-bar is one of the only bars in the city with spectacular views of the Waikato River.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 108

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 60 people

Find out more

Our guest reviews for
ibis Hamilton Tainui

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

6,873 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,086 reviews

Great location

Customer review rating 4.2/5

M. Business - 08/10/2019 AccorHotels review

Rooms a little tired and a noisy fridge but great staff, great location, comfortable, quiet rooms. Valet parking good but expensive I thought. Thanks

Kia ora Angela. We're so pleased to have had you with us across your recent stay though I'm sorry that everything didn't go as seamlessly as we'd have hoped. I want to apologise most sincerely for any interruptions on your sleep due to the fridge, this certainly have been taken care of by our maintenance team. We're so glad that you enjoyed the engagement from our team and our location suited well to your travel needs. Thank you again for your loyalty with Accor. We hope to see you again soon. Have a great weekend. Ngā mihi nui | Warm Regards Niraj Kumar- Hotel Manager Ibis Tainui Hamilton.
Customer review rating 4.2/5

Anita Families - 08/10/2019 AccorHotels review

Tidy clean rooms, friendly stuff, good location, good price

Kia ora Anita I’m so thrilled to learn that you loved your stay with us, received great engagement from our friendly team. We hope that your travels will bring you back. Have a safe and fantastic weekend. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Great

Customer review rating 4.2/5

Paul M. Business - 08/10/2019 AccorHotels review

Straight forward, quick - not waiting around at check in / out

Kia ora Paul Thank you for your recent stay with us and its always great to hear back from our return guests and to note that the team looked after you well. Great to know that we'd made our process easy and efficient for our guests. Please come back and stay with us again. Have a fantastic weekend. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Lovley room extremely comfortable bed and friendly staff

Customer review rating 4.2/5

Ashlee Couples - 08/10/2019 AccorHotels review

Room was nice and clean. The bed was very comfortable wish could take the bed home. We had the buffet breakfast which was delicious and the staff i dealt with was very friendly.

Kia ora Ashlee I’m so thrilled to learn that you loved your stay with us, and was received well by our friendly team. We hope that your travels will bring you back soon. have a fantastic weekend ahead. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Ms

Customer review rating 4.2/5

Tanya Business - 08/10/2019 AccorHotels review

The bed was uncomfortable as it kept moving, it wasn’t attached to the headboard The pillows probably need replacing cause they were not fluffy and soft

Kia ora Tanya We're so pleased to have had you with us across your recent stay though I'm sorry that everything didn't go as seamlessly as we'd have hoped. I want to apologise most sincerely for your in-room experience and to assure this has been taken care of by our team. We are also replacing pillows gradually in rooms and to be completed by the end of year. We hope this has not deterred you from staying with us in the near future and we'll be given a chance to redeem ourselves. Again hank you again for your loyalty with Accor and you have a fantastic weekend ahead. Ngā mihi nui | Warm Regards Niraj Kumar- Hotel Manager Ibis Tainui Hamilton.

Average

Customer review rating 4.2/5

Shelley Business - 07/10/2019 AccorHotels review

Staff were helpful and friendly. Reason for low score was because the bathroom absolutely stunk of cigarette smoke which wasn’t very pleasant

Kia ora Shelley We're so pleased to have had you with us across your recent stay though I'm sorry that everything didn't go as seamlessly as we'd have hoped. I want to apologise most sincerely for your in-room condition and it quiet embarrassing for us to drop the ball here given our team are so passionate to ensure comfort of our guests.. Nonetheless, we're glad that our team looked after you well.We hope your travel plan will bring you back soon. Have a fantastic weekend. Ngā mihi nui | Warm Regards Niraj Kumar- Hotel Manager Ibis Tainui Hamilton.

Minimal but works if you are not tired

Customer review rating 4.2/5

J M. Business - 07/10/2019 AccorHotels review

Room was comfortable, shower rose was quite low which wasn't great for me. Breakfast was cold and missing at 7.45am which was a bit disappointing. Room was not the quietest but overall it was ok.

Breakfaat could be beter

Customer review rating 4.2/5

Anthony Families - 07/10/2019 AccorHotels review

Apart from the breakfast everything was fine There needs to be more then one person working on Sunday Mornings We got there at 8.30 am and the tables were not clear as she was by herself had to clear it ourselves Would of like fry or pouch egg but she was busy being by herself so felt sorry for her so did not ask

Kia ora Anthony. We're so pleased to have had you across your recent stay with us. We are indeed very embarrassed that we dropped the ball on breakfast service and on that particular morning challenged with staff unavailability that we were unable to replace. We always ensure to have sufficient resources to operation needs. We also appreciate your understanding and being considerate on the day and apologies again for unable to cater for your request. I have added a complimentary breakfast for your next stay with us to make it up to you. Please simply reply all when planning to stay next. Have a great weekend ahead and see you again soon. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Friendly service and welcoming

Customer review rating 4.2/5

Nigel W. Business - 07/10/2019 AccorHotels review

I found the staff to be friendly and welcoming on arrival and the accomodation and facilities to be very good

Kia ora Nigel. I’m so thrilled to learn that you loved your return stay with us, and the team looked after you well. More excuse in summer to enjoy breakfast at balcony overseeing the river. We hope that your travels will bring you back to us. Have a fantastic weekend ahead. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Efficient and friendly staff.

Customer review rating 4.2/5

Michael C. Couples - 06/10/2019 AccorHotels review

Clean and comfortable room. Nice, tasty selection of food for breakfast

Kia ora Michael We're so pleased to have had you with us. It’s fantastic to learn that our comfortable room and food offering was the highlight to your stay. We're also glad the team member on departure was able to assist sort the parking charges, apologies for the duplicate charge. We hope your travel needs will bring you back soon. Have a great week. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton
Customer review rating 4.2/5

Andrew S. Business - 06/10/2019 AccorHotels review

Regularly stay at the hotel. Service is always consistently good

Kia ora Andrew Really great to have had you with us again and to learn that you enjoyed your time at Our Place. We hope to see you again. have a fantastic week. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

satifactory

Customer review rating 4.2/5

Anonymous Business - 06/10/2019 AccorHotels review

quick and easy process with good receptionist

Very disappointed

Customer review rating 4.2/5

Disappointed Business - 06/10/2019 AccorHotels review

The rooms and bathrooms are very small, you don't have hand towels in the rooms. I was told you were short staffed so no one could help me with my bags, yet 3 staff can stand around joking and laughing loudly at reception. At breakfast the first 6 plates were dirty, and the knife's were also dirty and no salt was at my table. Staff loved to stand around talking, so involved you cant walk past them easily.

Kia ora Fiona We're so pleased to have had you across your recent stay with us and thank you again for your loyalty with Accor. We are indeed very embarrassed that we dropped the ball on with our staff attentiveness and being able to assist,and i extend my sincerest of apologies. We are indeed looking into this with concern as we also do get greater positive mentions of our staff professionalism and being friendly. Could I reach out to you to clarify if the staff member mentioned being short staff on arrival during check-in as we always ensure sufficient resources are available at all times. I also note that this was a return stay for you and you're always welcome back again to "Our Place" and we look forward to seeing you soon. Glad the team looked after you nonetheless. Have a great week. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

4 days in Hamilton, close to town and venues, comfortable.

Customer review rating 4.2/5

Anonymous Business - 06/10/2019 AccorHotels review

It was good, the room was clean and tidy, and everything worked. The hotel was close enough to the middle of town that walking to things was quite do-able. Overall it was pretty good!

Pleasant stay.

Customer review rating 4.2/5

M. Business - 05/10/2019 AccorHotels review

Booking online was frustrating as it told me that it was fully booked, but rang in for a 35 minute wait to talk to reception to find rooms available. But the stay was pleasant and accommodating.

Kia ora Andrea Really great to have had you with us on your return stay and apologies for the wait and booking experience. Email me directly when planning to stay next and will make this effortless for you. Have a great week and see you soon. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager Ibis Tainui Hamilton.

Food poor, order mucked up

Customer review rating 4.2/5

Nzqa Business - 04/10/2019 AccorHotels review

The room was clean and well-serviced but the food was very average. I have stayed here several times - once the food I got from the restaurant wasn't even on my account. I had to explain what I has eaten. - there was $100 you could have lost if I was less honest. The person on the desk didn't seem to take this mistake seriously at all. Staff are friendly but disengaged...too laid back...and not invested in what they are doing. This is most likely due to management not setting the right example...so I'm not blaming the workers here; they live up or down to expectations set further up the line.

Central

Customer review rating 4.2/5

Claire W. Families - 04/10/2019 AccorHotels review

Nice, clean, comfortable and lovely staff . Would like to highlight one member of staff particularly; Rangi - she was always so polite and helpful, always smiling and nothing was too much trouble. She should be rewarded as an asset to your hotel.

Kia ora Claire. Thank you for your recent stay with us and your lovely mention on Rangi. She certainly is an asset and the teams go to person. We will share your feedback with her. Have taken note on your commentary on cooked eggs, and will include this in our communication with guests. We hope to see you back again soon. Have a great week. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton
Customer review rating 4.2/5

Melissa Business - 03/10/2019 AccorHotels review

Everything was great the food was especially good, one thing though make sure the staff check the milk expires as I had a take away coffee made and when I got in the car and took a sip the milk was off :(

Kia ora Melissa. Thank you for your recent stay and we always appreciate hearing back from our guests. We're so sorry about the the in-room experience and have had our Housekeeping team inspect milk in all rooms at the same time our stock which we do regularly without fail.Thank you for alerting us here. Great to learn our food offering was the highlight of your stay. In summer, our breakfast at balcony overseeing the river view is so popular. Come and experience on your return stay. Have a fantastic weekend ahead. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Friendly and welcoming service

Customer review rating 4.2/5

Andy Business - 03/10/2019 AccorHotels review

The hotel was clean and the staff were very friendly. I had a nice stay. The food I had from the restaurant was good. I would have liked to see a full room service option and would have been happy to pay a delivery fee for that as lots of other hotels do. Other than this small suggestion I was happy with the stay and the service.

Kia ora Andrew. Really great to have you with us on your recent stay and to learn that you were well looked after by our team. We appreciate your suggestion on Room service as well and plans to have a more robust system in particular to delivery at present. We hope your travel plans will bring you back soon. Have a fantastic weekend ahead. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager ibis Tainui Hamilton

Have a very satisfying experience.

Customer review rating 4.2/5

Sbc Business - 03/10/2019 AccorHotels review

The only challenge was due to the invoicing system, that did not synchronize well with Council's requirements. this is something to think about in the future. Also, would like to see more up-front clarity about wi-fi charges at time of booking.

Kia ora Sandy We're so pleased to have had you with us and to know that you enjoyed your stay. Thank you for sharing your billing experience and we will work on this for future. Our system could be tailored to the email address you wish your bill to be forwarded to. Please come and see us again soon. Have a fantastic weekend. Ngā mihi nui | Warm regards Niraj Kumar- Hotel Manager
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