Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 738 reviews
Mercure Box Hill Burford Bridge Hotel
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer, iron and ironing board and a trouser press. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer, iron and ironing board and a trouser press.

Classic Double Room

  • Max. number of persons: x2
  • Views: Garden side, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Twin Room

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Superior Double Room

  • Max. number of persons: x3
  • Views: Garden side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Privilege Double Room

  • Max. number of persons: x2
  • Views: Garden side, Pool side, Patio *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more
Mercure Box Hill Burford Bridge Hotel Meeting Room

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,097 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

738 reviews

Mr

Customer review rating 4.2/5

Vernon F. Friends - 14/05/2019 AccorHotels certified review

Welcoming and speedy check in. Baggage carried to room by receptionist. Large spacious room with good facilities. Breakfast good but one evening meal was poor quality but good service

Dear Vernon F., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amit Kumar F&B Manager

Could be improved

Customer review rating 4.2/5

Angela B. Couples - 14/05/2019 AccorHotels certified review

No assistance with luggage on arrival or departure. Poor selection bar snacks (items chosen not available) second choice, cool on arrival. Breakfast selection long wait for replenishing food and hot water. Fellow guests swearing outside window early morning (after wedding at hotel).

Dear Angela B., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amit Kumar F&B Manager

Adequate but not inspiring

Customer review rating 4.2/5

Stebex50 Friends - 14/05/2019 AccorHotels certified review

The hotel is in an ideal site in a picturesque area. On arrival the reception desk was a table and not obvious; when the one receptionist arrived she was trying to juggle several clients at the same time - not wholly successfully e.g. we were not asked if we wanted to leave a print of our credit card nor whether we wanted a newspaper. The breakfast was good but no better than a premier inn. The inclusive dinner menu was uninspiring and standard of cooking was variable.

Our stay at burford bridge hotel.

Customer review rating 4.2/5

Joan E. Families - 13/05/2019 AccorHotels certified review

Lovely hotel the only drawback was no lift but we had a great time

Dear Joan E., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With regards to the lift, because we are in a listed building, we are not allowed to install a lift, however we do have a stair lift for guests with mobility issues. Sincerely, Amit Kumar F&B Manager
Customer review rating 4.2/5

Colin E. Friends - 13/05/2019 AccorHotels certified review

Very relaxing and very , very friendly staff. Superb

Dear Colin E., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amit Kumar F&B Manager

Best Friends Wedding

Customer review rating 4.2/5

Carol Solo - 12/05/2019 AccorHotels certified review

Very comfortable bed, very pleasant room and an excellent breakfast.

Dear Carol B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Amit Kumar F&B Manager

Going back to my roots

Customer review rating 4.2/5

Mjh Couples - 09/05/2019 AccorHotels certified review

We had a really lovely stay at the Mercure Box Hill. The staff were extremely helpful and we enjoyed the restaurant food.

Dear Michael H., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

excellent hotel

Customer review rating 4.2/5

Rachel A. Couples - 09/05/2019 AccorHotels certified review

We visited Dorking for our grandson's birthday and stayed at the Burford Bridge. Everything about the hotel was good. The location is stunning under Box Hill. The staff were welcoming, efficient and cheerful. The room was comfortable, sparkling clean and quiet. There was plenty of parking. We'll be back soon.

Dear Rachel A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager
Customer review rating 4.2/5

Anonymous Friends - 08/05/2019 AccorHotels certified review

very good

Dear Richard L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Beautiful room and amazing service. The restaurant manager was fantastic and we really enjoyed talking him. Loved the swimming pool.

Customer review rating 4.2/5

Holly Couples - 08/05/2019 AccorHotels certified review

We had such an amazing time, and were really impressed by the room. It was lovely. There were a few hiccups but was dealt with fine and not a problem. The booking experience was handled badly but sorted out in the end. My booking was cancelled with no warning from the hotel or booking.com. So in the end I booked directly with the hotel. That experience was much better and we had a fantastic time.

Dear Holly M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially Joao, our Restaurant Manager. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Relaxing stay

Customer review rating 4.2/5

Anonymous Business - 08/05/2019 AccorHotels certified review

Smooth, comfortable with friendly and helpful staff

Dear Steffen T., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

mr

Customer review rating 4.2/5

David.k.p. Couples - 07/05/2019 AccorHotels certified review

I had thought we had booked a twin bed room, as both I and my Wife are restless sleepers and lose duvets, but at reception we had to accept a double room, as no others were available. The room itself was small and dark, with just one window with tacky curtains.The doors of other rooms had a tendency to slam shut . Had we booked for more than one night, we would have booked out on the day we arrived,as we were so very disappointed with the room.

Delightful wedding day

Customer review rating 4.2/5

Jane Friends - 07/05/2019 AccorHotels certified review

Check in was a bit rushed. Room was just fine ( once we had found it - no help offered ) Bathroom small but ok. Pillows quite horrible concrete ones ( wish I had brought my own ) Friend’s wedding was very well organised

Dear Jane W., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have different types of pillows available, some people like harder, fuller synthetic ones, others prefers softer feather pillows. There's usually a set of each in each room and you can always ask for more at reception or by calling room service from your room. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

Nice Hotel , Friendly Staff.

Customer review rating 4.2/5

Victor S. Friends - 07/05/2019 AccorHotels certified review

The room we stayed in was 404 and it was very cold when we arrived. The electric radiators didn’t warm the Bathroom or Bedrooms. There was a draft through the window. The Bathroom floor was wet due to a leak from behind the Toilet ducting.

Dear V S., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have logged these issues with our Maintenance Department which will investigate and fix any issues that there may be. Unfortunately, even though we do extensive checks of our rooms before every arrival, some issues only show up whilst guests are using the room facilities. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mervyn White Interim General Manager

A Nice Short Break

TripAdvisor rating 4.0/5

E4662VNmichaelh Couples - 07/05/2019 TripAdvisor review

We had a good trip to Box Hill. The Hotel was Ideally place to Explore Box Hill, The Vine Yard and national trust Properties. The Staff were friendly and Helpful, the Room was Comfortable and clean, and the food was good. We had a very nice Break.

Dear E4662VNmichaelh, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Lovely stay

Customer review rating 4.2/5

Rachel B. Friends - 06/05/2019 AccorHotels certified review

Friendly staff, lovely room and glorious location

Dear Rachel B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager
Customer review rating 4.2/5

Anonymous Friends - 06/05/2019 AccorHotels certified review

It was fine we were there for a wedding

Dear Tracy O., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Staff very welcoming and can't do enough for you.

Customer review rating 4.2/5

Mrs F. Families - 06/05/2019 AccorHotels certified review

From the moment we got there our impression was one of good vibes. The receptionist saw us approaching with bags, opened the door and assisted. The room and bathroom was very clean. We were very pleased with it. Bed was extremely comfortable and breakfast had a lot if choice and extremely pleasant. Staff again were very attentive.

Dear Cherie F., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Very comfortable hotel.

Customer review rating 4.2/5

Sally Couples - 06/05/2019 AccorHotels certified review

Efficient staff. Very clean. Loved the enclosed balcony.

Dear Michael M., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mervyn White Interim General Manager

Comfortable, well-run hotel in a beautiful setting.

Customer review rating 4.2/5

Joanna A. Solo - 05/05/2019 AccorHotels certified review

The setting under Box Hill is beautiful and the public rooms are comfortable and well decorated. The staff is excellent, especially the woman at the front desk (Katrina?), who was particularly pleasant and helpful. The rooms were nicely cleaned. The food is very good though I miss the days when there were a few more elegant dishes on the menu. I had the salmon one night and it was excellent...it would be nice to have a few more options like this. I had one of the garden rooms as usual and it was very comfortable, apart from the vinyl-like cover on the sofa, which was not really worthy of the otherwise beautifully decorated hotel. All in all a very pleasant place to stay.

Dear Joanna A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Mervyn White Interim General Manager
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