Mercure Box Hill Burford Bridge Hotel 4 stars

TripAdvisor rating 4.0/5 768 reviews
Mercure Box Hill Burford Bridge Hotel
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+ 21 Services
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Hotel extras

  • Emlyn's Restaurant features hearty local dishes

  • Outdoor heated swimming pool available to guests

  • Overlooking the tranquil River Mole and National Trust walks

  • Golf lessons available to guests at nearby golf course

  • Eight dedicated meeting rooms capable of hosting 220 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Golf
  • Croquet
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Box Hill Burford Bridge Hotel

At the Foot of Box Hill
RH5 6BX
dorking
united kingdom

Tel: +4402076600684

Fax: (+44)01306880386

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    LONDON GATWICK At 38.5km / 23.92 miles

  • By plane

    LONDON HEATHROW At 42.6km / 26.47 miles

  • By plane

    LONDON STANSTED At 123.8km / 76.93 miles

  • By train

    DORKING At 2.9km / 1.8 miles

GPS :51.254146, -0.321841

Our accommodations

With their fresh new look, all of our 57 rooms are en-suite and offer modern convenience and comfort. You'll find air-conditioning, flat-screen TVs, free WIFI, tea & coffee making facilities, hairdryer and iron and ironing board. or 24-hour room service for something more. You'll find air-conditioning and all the usual things; toiletries, direct dial telephone with a direct line in, hairdryer and iron and ironing board.

Classic Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Classic Twin Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Superior Double Room

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Iron

Privilege Double Room

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

EMLYN RESTAURANT

Type of cuisine: Regional

Emlyn Restaurant is open to residents and non-residents alike. Overlooking the gardens, you can experience fine British contemporary cuisine in an exquisite setting. Al fresco dining is available in our beautifully landscaped gardens.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BURFORD BAR & LOUNGE

Photo non contractuelle / Strictly non binding

From morning coffee to light lunches, homemade afternoon teas and evening meals, choose froma wide selection of dishes from our Burford Bar & Lounge Menu. The bar serves a wide range of drinks as well as a selection of cocktails. Open every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 284

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Mercure Box Hill Burford Bridge Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,459 reviews

tripadvisor

TripAdvisor Rating 4.0/5

768 reviews

Very comfortable hotel with v.good staff.

Customer review rating 4.2/5

Bryan P. Couples - 16/10/2019 AccorHotels review

Good service and staff.

Dear Mr P., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Great staff -tired fabric of the hotel

Customer review rating 4.2/5

Stephen Friends - 14/10/2019 AccorHotels review

Great staff - attentive - good food. The fabric of the hotel is tired - carpets worn, a crack in the sink in my room etc. If the fabric of the hotel was updated then this would easily be a 8 out of 10.

Dear Mr S., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Box Hill Burford Bridge Hotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Whilst I am delighted that you found the staff to be friendly and helpful and the food to be good, then please rest assured that we will take the appropriate measures to address the problem you have identified and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrew J M Oxley General Manager

short business stay

Customer review rating 4.2/5

Michael Business - 14/10/2019 AccorHotels review

breakfast is ok room is ok but bathroom needs some upgrade bathroom fan did not work, even after telling the front desk

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your constructive comments contained therein and we will look into improving these points at the next appropriate time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager
Customer review rating 4.2/5

Anonymous Friends - 14/10/2019 AccorHotels review

Very impressed with everything. We stayed up late and had annoying requests for late drinks and teas and coffees and mint teas etc. All these were met with endless patience and genuine effort to make our evening special. All this was added to by genuine interest from staff as to how we enjoyed the evening when we came down for breakfast on the Sunday.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Overpriced

Customer review rating 4.2/5

Bob Business - 13/10/2019 AccorHotels review

Staff were very pleasant and helpful. Rooms are tired and in need of decoration. Wedding party on Friday and Saturday nights were very noisy with guests running around shouting and music barring out. No prior warning of this.

Wedding reception

Customer review rating 4.2/5

Anonymous Families - 10/10/2019 AccorHotels review

The hotel itself was fine the bedrooms could do with updating but our room was clean and plenty of room. The most disappointing was the food at the wedding reception the starter was fine. The main course the pasta dish wasn’t editable. We didn’t want to make a fuss as we were guests of the bride and groom. We mentioned it to the waiter he said he would feedback to the new chef. The dessert one was cheesecake the people on our table tried it and left it. I noticed many others left theirs. Very poor considering how much is charged.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at the Mercure Box Hill Burford Bridge Hotel. Please do not hesitate to contact me during your next visit. Sincerely, Andrew J M Oxley General Manager

Very nice

Customer review rating 4.2/5

Colin W. Friends - 08/10/2019 AccorHotels review

Very nice

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for your comment in regard to bed comfort and we will look into this when we plan our next refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Not the best value for money

Customer review rating 4.2/5

Shirley Couples - 08/10/2019 AccorHotels review

We stayed as guests from a wedding, with a 'special rate' but could have found the room cheaper on the internet. We had an 'upgrade', which appeared to be randomly selected amongst the guests who stayed. The bathroom door did not close properly and my husband had to kick it open from the outside. The telephone in the room did not work The bar service in the evening was poor with very few staff available.

Very pleasant

Customer review rating 4.2/5

B A. Families - 08/10/2019 AccorHotels review

Our room was comfortable, clean and quiet. The staff were charming and efficient. The breakfasts excellent.

Dear Mr A., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Excellent Stay

Customer review rating 4.2/5

Jewels Families - 08/10/2019 AccorHotels review

We were visiting for a wedding from Scotland & travelled overnight we asked for an early check-in which we received no problem. The room & balcony overlooking the grounds was lovely bathroom quite compact maybe slightly more options on the cooked breakfast but overall a great stay

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Lovely grounds, hotel and rooms dirty and need updating

Customer review rating 4.2/5

Cem Business - 07/10/2019 AccorHotels review

Housekeeping does a minimal job. Asked three times to have my room vacuumed. Never did. Clothing moths in the lobby bathroom. Cannot order room service food from the bar. Food selections should be available anywhere. Saw a cockroach in my room. Room and hotel are very dusty. Carpets look and feel grimy. Not clean.

Extremely enjoyable

Customer review rating 4.2/5

S. Families - 05/10/2019 AccorHotels review

Booked overnight stay as a Birthday treat for my sister. Chocolates left in her room with Happy Birthday which was a nice surprise. Very pleased with our balcony rooms. Bar and lounge area very inviting. All staff were efficient and friendly. Also enjoyed breakfast. Would definitely return.

Dear Ms S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

A welcoming hotel

Customer review rating 4.2/5

Robert G. Solo - 04/10/2019 AccorHotels review

My room was very quiet and comfortable, with a nice sitting area to relax in. The welcome was very warm, and all the staff were very professional. The breakfast was very satisfactory. I did not use the swimming pool, but it looked great.

Dear Mr G., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Mrs

Customer review rating 4.2/5

Suzanne Business - 04/10/2019 AccorHotels review

The room was old cold tap would not turn off then not fixed and did not work Room smelt damp Path way outside hotel is very uneven Staff service at our event and in the bar was apauling

Dear Ms W., Thank you for taking the time to tell us about your experience at the Mercure Box Hill Burford Bridge Hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. To that end, please do contact me on h6…, when you next wish to visit so that I can ensure that everything will be as we all would wish it to be. We are looking forward to welcoming you again at Mercure Box Hill Burford Bridge Hotel. Sincerely, Andrew J M Oxley General Manager

Wedding

Customer review rating 4.2/5

Stephanie W. Families - 03/10/2019 AccorHotels review

We stayed at this hotel as my sister had her wedding there. The room was comfortable and the food was ok. Breakfast was disappointing as they quickly ran out of pastry’s and they wouldn’t make anymore. My husband went for breakfast later than me and I specifically told the man in the restaurant that he would be down later and he refused him breakfast as I had already been down luckily he did eventually have his breakfast. Breakfast made the stay less enjoyable.

Enjoyed our stay

Customer review rating 4.2/5

Helen S. Friends - 02/10/2019 AccorHotels review

Our stay was booked in order to meet up with 21 other people - a university reunion. Room was very nice. Bathroom rather small. Room was not serviced ....housekeeping got as far as the room next door but when we returned later in the afternoon our room was as we left it. Excellent breakfast. Staff generally efficient and helpful (apart from servicing the room). A shame that your charges for a private room for 22 of us to dine in on September 24 were so high....we went to the Running Horses instead and had an excellent meal there. Perhaps this is something that you need to address to avoid missing out on future business. Or perhaps you don't need the business.

Overnight stay at Burford Bridge Hotel

Customer review rating 4.2/5

Anonymous Couples - 02/10/2019 AccorHotels review

Comfortable hotel situated in lovely surroundings. Friendly efficient reception staff.

Dear Mr L., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am appreciative of you comments about the pillows and the bar staff and we will take appropriate action to avoid similar comments being raised in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Perfect hotel

Customer review rating 4.2/5

Leonid Solo - 01/10/2019 AccorHotels review

very good hotel

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Met all expectations

Customer review rating 4.2/5

Keith O. Couples - 01/10/2019 AccorHotels review

Easy to book by phone and a positive vibe on arrival. We were booked in to attend a wedding in the Tithe Barn. A good space to sit and chat with other members of the wedding party. Staff were helpful and friendly.

Dear Mr O., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager

Enjoyable

Customer review rating 4.2/5

Debra Families - 30/09/2019 AccorHotels review

Stayed for a wedding. Had a great time. The bathroom blinds were very damaged and hard to open in our room

Dear Ms B., We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also thank you for you constructive comments in regard to the blind in the bathroom and we will take immediate corrective action. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrew J M Oxley General Manager
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